Green Dot review: Money held hostage

I have had green dot bank for around 12 years now. I am retired and have my retirement and pension directly deposited into my account. 3 months ago, my card was compromised with unauthorized charges to my account from the online website, "Shein". I called green dot and they were able to reverse the charges and cancel my card, which was the desired outcome. However, I have had no access to my money ever since, 3 months now. No matter who I talk to, supervisor or not, I get a different answer and false promises. They tell me that my account is on restricted status, and once I receive my card, and I send them a picture of my ID, then it will be available for use. Every single time this happens, I send them my ID to get verified, and they email back stating my card will be mailed in 7-10 business days, even though I had already received a new card. So I waited patiently for this new card, and once it arrived, I went to activate it. I receive the same response, "your card is restricted and needs ID verification." I already verified it, but I went ahead and did it again. Once verified (which takes another 2 business days), then they respond with, "Your new card is on its way, 7-10 business days." I have been going through this for 3 months straight. My power is about to be turned off, as well as my cellphone. Green Dot is the absolute worst, most unprofessional and uncaring company I have ever experienced, and I warn everyone to stay far away from this company, so that you don't end up like me.