Green Dot review: Walmart money card

Dear Green Dot Bank.

Attached is a copy of the notice I received from the Walmart Dispute department. One week prior to this event I received a phone call telling me that my card was used and the charge was not something I would normally make. There are no stores in Arkansas by the name they used. I sent them back a response telling them that the first two items on this list and the last three items are mine. However, the remaining items are not mine. I sent them an email and a copy in the mail stating this. I have not heard a word from them. I have received eviction notices and my utilities are past due. I am getting desperate for my money. The first person I spoke to said he would issue a replacement card and fill a dispute complaint. NOTHING HAPPENED. HE FAILED TO COMPLY. I called back the following Sunday and spent over two hours on the phone trying to get this complaint filled and a replacement card issued. I have a complaint number 240303000403C but, so far, I have not heard a word and I have not received any funds back from what was stolen. I can't even get anyone to speak to me about this claim.

What else can I do? How would you feel if this happened to you and the companies involved ignored you?

I need the money replaced as soon as possible. It shouldn't take 45 days (according to this letter) to replace what was stolen. It wasn't my fault someone took my money. I should not be penalized because of thieves and irresponsible dispute claim workers didn't do their jobs.

Any help you can give me would be greatly appreciated. Walmart is worthless. They hire all these foreign people who's English is hard if not impossible to understand.

I have lost all faith in people (anyone) ever doing the right thing again.

Please help if you can.

Michele Davenport

Dear Michele,

We received a dispute from you on 03/03/2024 totaling $1,553.81, including the following transaction(s):

Date Description Amount Disputed Amount

03/02/2024 ANN*ANNIES [protected] $17.45 $17.45

02/29/2024 D/M*JUL SWIRL EAINST#1 $39.76 $39.76

02/26/2024 APPLE.com/BILL $9.97 $9.97

02/25/2024 WINN-DIXI 1625 CORDOVA $1.00 $1.00

02/25/2024 APPLE.com/BILL $4.99 $4.99

02/25/2024 APPLE.com/BILL $10.98 $10.98

02/25/2024 WHOLEFDS 501 SE 17TH $21.22 $21.22

02/25/2024 WINN-DIXI 1055 HALLAND $76.00 $76.00

02/25/2024 WHOLEFDS 501 SE 17TH $100.49 $100.49

02/25/2024 WINN-DIXI 1515 E HALLA $100.59 $100.59

02/25/2024 WINN-DIXI 680 N FEDERA $100.59 $100.59

02/25/2024 WINN-DIXI 680 N FEDERA $100.59 $100.59

02/25/2024 WINN-DIXI 1055 HALLAND $101.00 $101.00

02/25/2024 WINN-DIXI 1625 CORDOVA $101.92 $101.92

02/25/2024 WINN-DIXI 1055 HALLAND $102.00 $102.00

02/25/2024 WINN-DIXI 1515 E HALLA $102.00 $102.00

02/25/2024 FIRST SECURITY BANK $502.00 $502.00

02/25/2024 SONIC DRIVE IN #1644 $9.52 $9.52

02/25/2024 DOMINO'S 5320 $51.74 $51.74

What Happens Next

• Please complete and sign the enclosed Statement of Fraud and return, along with any other supporting documentation, to Walmart, PO Box 9, West Chester, OH [protected] within 10 days or by replying to the e-mail.

• If you have provided all requested documentation and we are unable to make a decision within the next 10 business days, we will provisionally credit your account for the transactions disputed while we continue to investigate.

• Please keep in mind that our investigation can take up to 45 days to complete.

Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Walmart at [protected].

Sincerely,

Walmart

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