Grove
Reviews and Complaints

As a potential customer interested in sustainable household products, I have mixed feelings about Grove Collaborative based on the reviews I've come across. While some customers appreciate the eco-friendly products and personalized touches like handwritten greetings, others have expressed concerns about the subscription model and customer service. It seems that the company's commitment to sustainability is commendable, but there are issues with transparency and billing practices that need to be addressed. If you value convenience and environmental consciousness, Grove Collaborative might be worth considering, but it's essential to be aware of the potential drawbacks before making a decision.

I love this company! I've been buying from them for several months now. The products are wonderful. Smell great and clean good. Plus all natural which I love. Customer service is wonderful. A few of my orders have been wrong but they have corrected this each time without any problem. I do watch my orders closely as whoever packages it does not really pay attention or miss items but I do that with everything I order. I check the auto ship each month as there are times I don't want or need some items. Plus I want to make sure I get the scents I like. I guess this would be the only downfall. I will keep ordering from them for a long time despite the minor issues. I also love the free stuff that I get once and a while.

Each month I look forward to receiving my Grove products. The cleaning and home products lift my spirits. At first, I didn't think I needed the products and they seemed more like little luxury items to me. But I have been using them so much that I've run out and reordered. I even see my husband grabbing the bottle of cleaning spray sometimes. When I've had problems, the Team at Grove solve the problem immediately and take care of me like they truly care about me. I am so grateful to have found Grove, because I discovered their tree-free bamboo toilet paper and paper towels and haven't gone back to regular paper products since then. What else can I say about this wonderful company? Lots, but I probably don't have room here to write it all, and it's a company you just have to discover for yourself.

Safe for the environment and sustainable products, with the convenience of shipping to my home, and I save money. Sign me up!
AND ALL THESE PEOPLE giving them a 1-STAR RATING, complaining that Grove SNUCK IN ANOTHER ORDER THE NEXT MONTH' are pretty dumb!
You sign up for a 3 month VIP membership, and it tells you that your orders will ship the same date each month, so IF YOU DON'T REMIND YOURSELF TO GO IN AND CHECK BEFORE NEXT MONTH SHIP'S OUT, Grove will assume you'll want the same stuff as the previous month AND they'll send products they think you'll like, or that are really popular with other customers, who have ordered similar items you've ordered. AND GROVE SENDS YOU AN EMAIL TO LET YOU KNOW YOUR NEXT ORDER IS ABOUT TO SHIP, as a reminder, so you can log in check your cart.
THIS ISN'T ROCKET SCIENCE. They warn you about this when you sign up! There's no fine print' dumb dumbs.
I gave them my $19.99 after 3 months because I LOVE THE PRODUCTS, I LOVE THE CONVENIENCE, and I LOVE EVERYTHING ELSE ABOUT THIS COMPANY!
All I need to do is check-in once a month to make sure they send me what I need and don't send me what I don't!

I placed an order last month without subscribing to anything, and I received the exact order this month. However, this has caused my account to become overdrawn. I have contacted the company through emails and text messages, but their stated response time of 1-2 days is not acceptable. As a result, I have decided to cancel all my dealings with them.

I gotta say, I'm a fan of Grove. They got a good selection of stuff and it's real convenient to get my monthly orders. But let me tell ya, they got this thing where they add stuff to your cart without your say-so. Like, if you bought something once, they gonna keep adding it to your cart every dang time. And not just that, they gonna add related stuff too, even if you don't need it no more. I bought some mosquito sticks back in the summer, and now it's November and they still trying to add 'em to my cart. And here's the kicker - they gonna ship your order without even asking you first! So if you ain't paying attention, you gonna end up with a bunch of stuff you don't need and gotta pay for.

I mean, I got like a hundred bucks worth of stuff I don't need in my cart every time. I gotta go in there and take it out so it don't ship. And they ain't even got no system to tell me when I'm running low on something important, like toilet paper. I'd rather have too much of something I need than a bunch of random crap I don't.

And don't even get me started on the environmental stuff. They always talking about how they eco-friendly and all that, but then they gonna ship me extra boxes of stuff I don't need? That's just wasteful. They should have a system that tells you how many boxes your order gonna be in and whether they full or not. I got a two-box order one time and there was only two paper towel rolls in the second box. I woulda bought more just to fill it up, but they didn't give me the option.

I'm getting pretty annoyed with all this. I ain't gonna cancel yet, but it's definitely on my mind. They gotta fix this stuff if they wanna keep my business.

So, I gotta say, I've been pretty happy with Grove so far. I kept seeing their ads on Facebook and with all the craziness going on in the world, I couldn't find any cleaning products at the store. Either everything was sold out or the only options left were super expensive organic stuff or cheap stuff that didn't even work. Plus, I've been trying to be more eco-friendly lately, so Grove seemed like a good fit.

I did my research before signing up for their VIP service, which gives you a free $30 Mrs. Myers kit with dish soap, hand soap, all purpose cleaner, and a caddy. The VIP service is a recurring subscription where they send you products on a regular basis. You can add or remove items, change the frequency, and they even recommend products for you to add to your cart.

But here's the thing, some people are getting pretty upset about the recommended frequency. Like, why would I need a new bottle of toilet cleaner every single month? And a 45ct of laundry powder packs? I'd have to do laundry every day for a month to use all of that. It seems like Grove needs to lower the recommended frequency for some of these items or people are gonna cancel their subscription. It makes it seem like the products aren't as good as regular store brands and you need to use more to get the same effect, or that Grove is just trying to sell you more than you need.

That being said, the product selection is pretty good and they have on-site reviews to help you decide what to buy. And for $20 a year, the VIP service is a pretty good deal with free shipping. Just make sure you check your subscription items and frequency so you don't end up with more than you need.

I had a really bad experience with Grove.co. I was so excited to try their service, but it turned out to be a huge disappointment. I found their website through an Instagram link and decided to download their app. Unfortunately, I accidentally clicked on the "ship now" button instead of the "details" button and ended up ordering the wrong products. I tried to get a refund, but the first customer service agent I spoke to, Charles T., didn't seem to understand what I was saying, even though I attached a file with my order number clearly visible. He ended up canceling the wrong order, which included some freebies I had received for joining their VIP membership.

Thankfully, the next customer service agent I spoke to, Nicole V., was much more helpful. She was able to save the items I wanted from their current promotions and quickly refunded my money. However, I still had to place another order, which was frustrating. When I finally got everything I wanted, I had to switch some items because they were out of stock due to the current lockdown. Then, when I tried to pay for my order, my card wouldn't go through and I kept getting error messages from the app. I thought maybe I just needed to wait a day, but when I tried again, the app switched to a website version and told me I wasn't a member anymore. I had to start over, but even then, I couldn't get my order processed.

I reached out to another customer service agent, Patrick V., who suggested I restart my browser or delete my browser history. I had already tried that, but I did it again anyway. I even deleted and reinstalled the app and shut down my phone, but nothing seemed to work. My account was frozen, and I couldn't place my order. I was so frustrated, especially since I had recommended Grove.co to my friends and family after my first purchase.

Overall, I would not recommend Grove.co to anyone. Their service is not as fast and efficient as they claim to be in their ads, and their customer service is hit or miss. I don't want anyone else to go through the same frustration I did, especially during this crisis.

I started using Grove (formerly ePantry) back in December of 2014 and I was a pretty loyal customer. The customer service was great and the people you dealt with were real people who were very customer-oriented. However, when they switched to Grove and promised that "only the name changed," things started to go downhill.

Firstly, the prices started to climb and one product was renamed as being better but the ingredient list was identical. I remember it was a facial cream that first helped with fine lines and then was relabeled to help with firming, but the ingredients were exact. This made me question the integrity of the company.

The review process was the straw that broke the camel's back for me. I noticed that only my good reviews were being published and negative reviews were listed as "pending" for months. When I contacted them, it took at least 6 tries to get a solid answer. Now, you are dealing with zendesk and not the original (great) owners. When I finally pressed harder, I was told that they "do not submit reviews if they have similar content to other reviews." So they are good with only 5 good reviews instead of 10? I highly doubt that. I then suggested that they were compromising their site by doing this and especially the integrity of the reviews. They didn't seem to care. I was told that one of my reviews was "rejected because of our strict product review guidelines and the reviewer felt as though there was not enough detailed content in the review. We look for rich content that will help customers make the right decision when purchasing products on our site."

This made me lose faith in their products and I went to other sites (e.g. Amazon) to compare reviews. Amazon had a truer mix of reviews and not just the glowing ones. I have cancelled my monthly membership and will not go back. If you know exactly what you want and aren't the kind of person to try new things, then order your 7th Gen dishwasher soap from them. But when they try to lure you to a new product, be afraid. Be very afraid. My bottom line is: go elsewhere.

So, I was scrolling through Facebook and saw an ad for Grove, and I thought, "Hey, this looks like a cool company!" So, I placed an order for a few things, but then I saw that they had a deal where you could get free products if you spent a certain amount of money. Of course, I wanted to take advantage of that deal, so I ordered a little more than I had planned.

When my order arrived, I was excited to see what I had gotten. But, to my dismay, one of the products (a powder cleaner) had exploded all over the rest of the order. It was a complete mess! To make matters worse, a spray bottle of cleaner didn't even work. I was so disappointed and frustrated.

I immediately called customer service, hoping that they would make things right. But, to my surprise, they said that they couldn't ship out replacements because it would be too small of a shipment and not in line with their environmental philosophy. What?! I was so confused and upset. They offered to give me credit for one of the ruined products to put towards my next order, but what if I didn't want to place another order? And what about the "free" item that I had earned by spending a certain amount of money? I was entitled to that product, and now I was out of luck.

To make matters worse, I had to spend time cleaning up all of the other items (and the floor) from their mishap. It was a complete disaster. I asked the customer service rep if a supervisor could call me back so I could speak to someone else about a resolution, but no one ever contacted me. I was so disappointed with Grove and their lack of customer respect.

I understand that they have a "green" philosophy, but when a mistake happens, they should do whatever it takes to make it right for the customer. The ruined items should have been replaced, including the "free" item that I had earned. I built my order up to qualify for that item, and now I was out of luck. It was an unacceptable response and handling of the situation.

Overall, I was very unhappy with my experience with Grove, and I will not be a future customer. I will also be sharing my negative experience with others.

Been with Grove Collaborative for almost four years now and it's been the best decision I ever made! At home, I use what is called the Sticky Pad Method. On my fridge, I have a notebook with a magnet where I write down items I run out of. As soon as I run out it goes on the list. While Grove does not sell food products, they do sell items that I use on a daily basis. The other day I realized I was running low on disinfectant spray cleaner and body wash, so I wrote those items down on the list, and then that night I put my order in through Grove. It's so nice that I don't have to run to different stores to shop for these items. It's all right here online from home. We end up saving money this way since we are less likely to spend more than we would be shopping in a store where we end up buying lots of wants rather than just needs.

Grove also offers VIP shipping which you can read about below. We have the VIP membership, and honestly, from the time I would have to run to the store this pays for the gas expense and more. (this is great if you're a frequent buyer!) I have never had to pay for shipping any of my items since I'm VIP as long as what you buy is $10 or more which my orders always are. Also, you will receive emails throughout the year with VIP freebies. I have received free chapstick, body wash & loofa, glass spray bottle, free cleaner, etc by just being a VIP. If you have a VIP membership, Grove will also price match! Just simply send their customer service a picture of where the price of the product is cheaper, and they will match the price!

I enjoy a variety of household and personal hygiene products, but there are certain brands that I want to make sure are safe for our home. I understand that not all brands Grove carry are 100% toxin-free but MANY of them are. Not only are they toxin-free but most of them are pet-friendly and haven't been tested on animals. To check to see if your products haven't been tested on animals you can look for the bunny logo like the one below that is on my Yesto. Tea Tree Oil & Sage Shampoo (from Grove of course!) Grove's products are all more natural than conventional brands. They have a customer service chat, and if you are a VIP member you also get assigned your own customer service representative. I am personally SO impressed with their customer service!

Overall, I am just super impressed with this company and looking forward to more years with them and welcoming their products into my home! Grove Collaborative is the perfect solution for anyone who wants to save time and money on household and personal hygiene products. With their VIP membership, you can enjoy free shipping, price matching, and VIP freebies. Plus, their products are all more natural than conventional brands, making them safe for your home and pets. So, if you're looking for a reliable and affordable way to shop for your household and personal hygiene needs, look no further than Grove Collaborative!

I gotta say, I don't get why there's so much negativity about Grove. I mean, sure, there's a $20 annual fee, but it's not like they're hiding it from you. It's right there in your profile settings, and honestly, it's worth it. I mean, without that fee, shipping is $4.99 or more, and if you're like me and you order cleaning products every couple of months, you're saving a ton of money on shipping alone. Plus, they give you free stuff with every purchase over $35, and the more you spend, the better the freebies get. And let me tell you, the free samples are amazing. I've only ordered twice and I've already gotten over $50 worth of free stuff. So why are people complaining about a measly $20 fee when they're getting hundreds of dollars worth of free products? It just doesn't make sense to me.

And yeah, they do set your preferences for what you might want to order next month, but honestly, I find it helpful. It's like they're looking out for me and suggesting things based on what I've bought in the past. And if I don't want something, all I have to do is unsubscribe from it. It's not rocket science. And I've never been hit with any hidden fees or gotten anything I didn't want. And the shipping is so fast! I mean, I get my orders within two business days. Who's complaining about slow shipping? Not me, that's for sure.

And the products themselves are amazing. They're high quality, and the prices are either the same as or cheaper than what you'd find in a store. Plus, the packaging is beautiful, and the scents are heavenly. And most importantly, they clean great! I don't feel like I'm breathing in toxic fumes when I use them. And with gas prices being what they are, I don't have to waste time and money driving to the store. It's all conveniently shipped to me, with cute little notes from Grove.

So seriously, people just need to explore the app and figure out how it works. There's no hidden fees, no random orders, and the products are amazing. It's all in your control, you just have to take the time to figure it out. I don't see any reason to leave anything but a glowing review. Grove is the best!

Been using Grove since Oct. 2020. Lots of bad reviews here, but never had an issue with them. Their products are on par with any other non-Grove company. Prices are reasonable, and I like the auto-ship. Get an email and app notification a week before my ship date, reminding me to make sure my cart has what I need. Incredibly helpful because there are times when I don't realize I need something and I can add it real quick, or there are times when I find I have a surplus, and I just swipe to push it to the next shipment.

First purchase was everything I put in the cart. Second order (aka the FIRST auto ship order), there were things added, but I believe it was because I was brand new and they were making suggestions. Understand how that is definitely not the best way way to "make suggestions", but I guess it didn't bother me because I just removed them. My mom recently signed up for Grove as well, and she had the same thing happen. However, after that initial time, it's never happened since. Once you have your set monthly subscriptions, they don't try to "be helpful" again, that I know of.

If your order is at least $35 on your auto ship, you get to choose a free gift. If you order $55, you can choose between the $35 free gift, or another gift. If you spend over $99, you get another option, and you can choose one of the three.

As far as the free gifts go, I recently had an order ship, and maybe a week later I went to the app and checked my next order because I needed to add something. I selected my gift, however, by the time that next order shipped, I didn't get a free gift because they had changed the gifts and I hadn't selected one of the new ones. The default option when the gifts change, is "no gift", so it's always important to check your cart as soon as you get that notification that it will ship soon.

Because I can understand how the automatic adding of products to your first autoship could easily be missed and someone ends up paying far more than they intended, and because you can miss your free gift if your timing isn't right, I give the company 4 stars. But I have to say, I've never been upset about their products. I still HIGHLY recommend them. Since the auto adding of items on your first shipment seems to be the biggest culprit in their bad reviews, I think if they stopped doing that, they would get much better ratings.

I've been using Grove for almost two years now. I was drawn to them because they said they were all about renewable and natural products. I tried a few of their cleaners and stuff, but they didn't really do much for me. That was okay though, because what I was really interested in was their bamboo toilet tissue. The original stuff wasn't very thick, but it was super absorbent and I felt good about using it because it was better for the environment. The price was a little higher than regular toilet paper, but I thought it was worth it.

Then, there was a period of time when they didn't have any of the toilet paper available. I had to talk to them through chat, email, and phone calls just to find out what was going on. They told me that they were reconfiguring the paper and that it would be available again soon. When it finally came back in stock, I was really happy with it. It was thicker and softer than before and it lasted a long time. Overall, I thought it was a good product.

But then, I didn't receive my next shipment. I had joined their VIP program and paid for it so that I wouldn't have to pay for shipping every time I ordered. I had no idea what was going on, so I had to talk to them again through chat, email, and phone calls. It turned out that I was 5 cents short of their new minimum order amount, which they hadn't announced to existing customers. I think the only way to find out about it was to visit your cart, but I had a standing periodic order so I didn't think to do that. I finally called them to find out what was going on. By that time, Covid-19 had hit and they were out of toilet paper because so many people had suddenly ordered from them. They didn't notify me about any of this, so I was left in the dark. I'm a long-time customer with a regular order, but other customers were prioritized over me and I wasn't even notified about it.

It's been 5 weeks now and they finally have toilet paper back in stock. But they've raised their minimum order amount to $30 and I'm not allowed to order the large pack of paper anymore. I can only order the 8-pack, and even if I order 3 of them (which is the size of the pack I used to purchase), I still won't meet their minimum order amount for shipping.

I've been lectured about their commitment to the environment, which I already knew about. I've been given the run-around multiple times just trying to get clear and accurate information. I'm really unhappy with the way this company does business, runs their website, and treats their standing customers. I won't be ordering from Grove anymore.

So, I was reading all of the complaints on here about Grove and their business practices, and it got me thinking. I, like most people, started using Grove because of the Mrs. Meyer's offer. They asked me to try out their VIP plan free for 2 months and sign up for recurring shipments. I read the fine print carefully and purchased $20 worth of products to make sure I qualified for the offer. Then I think I might have bought one more order, and then I cancelled the membership before the 2 months was up without an issue. Even after I cancelled the membership, I had an issue with one of the items I bought, and they replaced it, no questions asked. Plus, they gave me a credit to use (I think $15) if I wanted it.

Another month or so went by, and I started getting offers from Grove again to come back and give them another chance. They gave me $20 plus 2 or 3 free items and another 2 months of free VIP access. I decided to go ahead and try it again because there was nothing to lose at this point. And my previous order was still there when I started back. All the orders ship free with the $20 minimum, and I was getting a lot of free items to try when I got each new box. It was great. After the 2 months were over, I let them charge me for the VIP membership.

For the most part, I've stopped receiving the extra gifts that used to come with my orders, which I used to love. But I've been a member for a year now, and I figure that's reserved for newer customers. I've had issues with things that I've purchased and shipping sometimes, but they ALWAYS take care of it, no matter how small. They even read the reviews people leave for their products! I reviewed a bucket and complained because the 2 they sent were both dented, and the next day I was contacted by customer care and given a $15 credit for my trouble.

Now, the thing that annoys the hell out of me about this company and their app is that when you purchase something from Grove, it automatically goes into subscription mode. Grove doesn't expressly tell you that, but the next month, whatever items you purchased the month before "magically" appear in your basket. If you don't check or forget to look at it for some reason, EVERY SINGLE THING YOU'VE EVER BOUGHT will appear in your basket, and it WILL ship to you. I can't tell you how many times I removed everything from my basket only to have it show up again the next month. I finally sent them a scathing email about it, and they told me about the "subscriptions" page. So I have to remember to click on the cog and check to see if there's anything on there that I don't want shipped to me every month. It's a huge hassle. Subscribing to Grove items should be a CHOICE, not an automatic response when I put something in my basket. Plus, if it's the first time I'm ordering that item/product, I don't even know if I'll like it. And even if I do, who knows if I'll use it often enough to need it monthly?

But I really can't say enough about how responsive their customer service is. No matter what the problem might be, they get back to me fast and always have a solution. Overall, I've really enjoyed the VIP membership, and at $20 a year, I think it's a good value, especially when you consider that this company is using their platform to spread awareness about environmental issues and planting trees. They're trying to help make the world a better place, not just line their pockets, and that's something I can feel good about.

Date of transaction: 06/08/22
Communications with the company: 06/08/22 through 06/20/22 without resolution.

I had a problem with Grove Collaborative (www.grove.co) when I tried to place my first order. I received an error message that prevented me from completing the order. The company explained that the error occurred because my information was shared with another account and provided me with the email address associated with that account. I confirmed with Grove that my roommate also uses Grove.

Grove confirmed that the shared address was not the issue, but rather a shared payment method was causing the error message. I checked with my roommate and they did not have my credit card information listed as a payment method. The Grove customer service representative reviewed both accounts and confirmed that my credit card was not linked to my roommate's account. They suggested that I try placing the order again.

I attempted to place the order again, but I encountered the same issue. I reached out to five different Grove customer service representatives who provided various suggestions, such as clearing my cookies and caches or using a different device. Unfortunately, none of these suggestions resolved the problem. The company did not investigate the cause of the issue within their system.

Over a year ago, I allowed my roommate to use my credit card for shared cleaning supplies expenses. However, my roommate immediately removed the information from their account. It seems that Grove's database did not actually delete my credit card information and instead linked it permanently to my username. This is a violation of financial privacy practices. Once a user removes their credit card information, any further storage of that information by Grove without the customer's consent or knowledge is unacceptable. This increases the risk of credit card information theft.

I recently had a less than satisfactory experience with Grove, a company that sells natural and eco-friendly household products. Unfortunately, I was charged over $100 for items that I did not order. When I contacted customer service, I was informed that I needed to return the items to UPS. However, the nearest UPS location is 45 minutes away from me, and the customer service representative insisted that it was only 26 minutes away. As someone who lives in the area, I know that this is not true.

What frustrated me the most was that I was not informed about the charges beforehand, and I felt like my money was being held for ransom. The customer service representative informed me that since it was a big order, they could not do anything unless I returned the items. However, the items included things that I would never order or use. It felt like they were scamming me and charging me for whatever they wanted.

When I asked if there was anything else they could do, the customer service representative told me that they had used all of their available resources to resolve the situation. They offered to send me a UPS label, but this was not enough for me. I was disappointed with their customer service and policies, and I would not recommend this company to others.

It is important for people to know how Grove treats its customers before ordering from them. They should not act like they can do whatever they want with customers' cards. I hope that Grove can improve their customer service and policies in the future.

I'm a VIP member of Grove and I gotta say, I'm not too happy with my recent experience. I've been ordering cleaning supplies from them for about half a year now and for the most part, I've been pretty satisfied with the products. However, my last order was a whopping 21 days late and I didn't even get a full refund for it. The only reason I got any refund at all was because I had to contact them three times about it. It seems like they're more focused on getting new customers than keeping their old ones happy.

So here's what happened: I reached out to them when my order didn't show up after about two weeks. They told me that my order was lost during "shipment to the carrier" and that they would send me a new shipment. They said to look out for a new tracking number in a couple of days. Four days went by and I still didn't have a new shipping order, so I contacted them again. I asked if I could get a rush on my order or a refund, but they told me they couldn't rush orders and I couldn't cancel my order since it was already being processed. They said I could expect a new shipping number in a couple of days.

Three days later, still no shipping order. This time, they told me that the warehouse was really backed up, but they could put in a reorder for me if I wanted. I asked if orders placed after mine would be filled before mine, and they said they would give me a refund if I wanted. I quoted the previous rep who had told me there was no way to get a refund, and then they suddenly changed their tune and said they could give me a refund since it had taken so long. But get this - they kept $25 as a restocking fee that they never even told me about!

Overall, I'm pretty disappointed with Grove. I understand that things can get lost in shipping and warehouses can get backed up, but the fact that I had to contact them three times just to get a partial refund is pretty ridiculous. It seems like they're more focused on getting new customers than keeping their old ones happy. I'm not sure if I'll continue using their services after this experience.

So, I gotta tell you about Grove. They're always talking about "free" gifts, but let me tell you, they ain't free. You gotta spend a certain amount to get them. It's like, come on, just be honest with us. But I will say, I do like their paper towels and sponges. They're pretty good. But everything else is just okay. You can get Mrs. Meyers stuff at Target, so it's not like it's anything special. And they're all about being natural and helping the environment, but they waste so much packaging. Like, what's up with that?

Now, I will say, if you don't get out to shop often, Grove might be a good option for you. But the prices aren't anything to write home about. And here's the thing that really grinds my gears. When you buy something to get that "free" gift, they automatically sign you up for monthly shipments. And they keep your credit card on file, too. I had to cancel that auto-ship THREE times before it actually stopped. It's like they don't want you to leave or something.

And then, when I finally got my shipment (which took forever, by the way), I was missing an item I paid for. So I sent them an email about it, and they did eventually send me my item. But then they were like, "Oh, we'll add a free gift to your cart to make up for it!" And guess what? That "free" gift had a $55 minimum. Like, what kind of nonsense is that? It's just a way to get you to keep spending.

So, if you're gonna buy from Grove, just be careful. Watch out for the pricing and the automatic shipments. And make sure you're actually getting all the stuff you paid for. And don't fall for the "free" stuff. It's not really free, trust me.

So, I got my order from Grove Collaborative and was excited to try out the products. However, after opening one of the MANY promotional emails they sent me, I checked my account and was shocked to find out that they had established a subscription for EVERY SINGLE ITEM I had ordered. To make matters worse, they had added items to "build" another cart, which I would buy if I pressed 'Ship'. I think it was probably an accident, but still, it was frustrating. The other subscriptions would be auto-shipped, and there were SEVEN of them!

To add insult to injury, I discovered that I was enrolled as a "VIP" in a separate part of the Account section, and that I would be charged $20 for that after my "trial" period. I had no idea about any of this when I ordered their products. Why? Because that information appears very briefly among the BS blurbs. What they're doing is deliberately just this side of illegal and totally on the side of unethical.

I immediately removed every single subscription and, after some searching and extra steps, was able to cancel my "VIP" status. It was a headache, to say the least.

Their whole operation and approach makes me want to vomit. And, really, for a "sustainable" company that wants to save trees -- their overpackaging, as well as the whole idea of shipping cleaning supplies -- uses LOTS of trees, and leaves a big fat carbon footprint as well. The products I tried were OK, nothing special. And their concentrates made small quantities of product when diluted according to directions -- so weren't a bargain, either.

I learned 3 lessons from this: READ THE FINE PRINT, DO THE MATH, don't deal with companies that want to be your best friend while they're full of BS. Never again!

So, I gotta say, I was pretty excited to sign up for Grove. I mean, who wouldn't want cleaning supplies delivered right to their door? And the caddy? Genius. I had already tried some of their products from the store and really liked them, so I figured this was a no-brainer.

But then, things started to go wrong. First of all, I didn't get my caddy. I mean, come on, that was one of the main reasons I signed up! And then, I had a shipping issue and needed to get in touch with customer service. Let me tell you, that was a nightmare. I tried calling, but the line kept cutting out. So then I tried emailing and texting, but the responses I got were completely unhelpful. I explained my problem and they gave me instructions that had nothing to do with what I was asking. When I told them they weren't being helpful, they just ignored me. Finally, I said I wanted to cancel and get a refund, and they didn't even seem to care. They just said, "Okay, we'll cancel your subscription and refund your money." Like it was no big deal.

Honestly, I was pretty disappointed. Grove talks a lot about how they're all about their customers, but I didn't feel that way at all. I felt like they didn't care about me or my problems. And after all the hype I had heard about them, it was a real letdown. I ended up canceling my subscription, which was a bummer because I really did like their products. But I just couldn't deal with the terrible customer service. It's a shame, really. I had high hopes for Grove, but they just didn't live up to them.

I was a Grove customer for almost 2 years, but I decided to cancel because I found the same products in my local stores at a lower cost. I mean, why would I wait to order online and pay a $20 yearly fee when I can get them locally and cheaper? It just doesn't make sense to me.

But the real problem came when I had a credit available on my account because of a broken candle the previous month. I mean, come on, who wants a broken candle? Anyway, apparently, I paid for the candle with a credit on my account, and they said their policy is to give a credit, not a refund. I mean, what kind of policy is that? I want my money back, not a credit that I may or may not use.

The credit came from a missing item the previous month, and that item got a credit because it was paid for by a missing credit the month previous to that... you get the picture. It's like a never-ending cycle of credits and missing items. So I asked that the credit - you know, MY MONEY - be refunded, but they said they could only give me a credit for the broken candle. That's not fair! I mean, the candle was packaged poorly and could've caused a real problem with glass all over my box. And now they're holding MY MONEY hostage because I don't want to order from them any longer.

I went back and forth with them for a week, but they still refused to refund MY MONEY. So my next step is contacting the attorney general because this is fraud. They're taking my money and not refunding it when they don't deliver the items or deliver broken items. It's just not right.

And let me tell you, this wasn't the first glass item I purchased from them that broke. I never even complained about their glass bottle that is used for the cleaning concentrate that actually exploded in my kitchen. I mean, that's just dangerous! How are they going to be plastic-free when their glass is poorly made?

I'm guessing I'm never going to see the money they refuse to refund, but I'll be sure to spread the news of their unethical behavior. It's just not right to treat customers this way.

I started ordering from Grove back in July of 2019 and I gotta say, I've been pretty impressed with their products. In fact, I've even convinced four other people to start buying from them too (although I did have to tell a couple of them to maybe slow down on the orders).

One of the products I've been using from Grove is their honu biotin. I've only been using it for about 15 days (my partner is using it too), so I wasn't really expecting to see any major results yet. But I liked it enough to order more at the beginning of March. Unfortunately, when my shipment arrived, there was no bottle of honu in the box. I wasn't too worried about it though, because I know things happen. I contacted Grove and they were really helpful - they added the missing item to my cart and asked me to wait until I had more items to order before checking out, since they're a small company and it's more efficient for them to ship multiple items at once.

I didn't have anything else I needed to order at the time, so I waited until this month (April) to place another order. When my box arrived today (April 22nd), I was disappointed to find that the bottle of honu was missing again, along with a cleaning item I had ordered. I sent an email to Grove to let them know, and asked them to send the missing items ASAP since this was the second time they had forgotten to include the honu in my order.

To my surprise, I received a response from Grove saying that the cleaning item was now out of stock, so they wouldn't be sending the honu biotin either, since they don't ship single items. I was pretty frustrated by this response - I had already accommodated their mistake once, and now they were refusing to send the item I had paid for because it was the only thing missing from my order.

Overall, I'm pretty disappointed with Grove's customer service in this situation. I don't think it's fair for them to not send an item that I've paid for and that they've forgotten twice, especially when I've been a loyal customer for almost a year. I think I'll be looking for other companies to buy from in the future.

So, I got this email from Grove offering me some free products and I couldn't resist. I mean, who doesn't love free stuff, right? I added a few more items to my cart so I could get an extra freebie and placed my order. I thought everything was good to go, but boy was I wrong.

A few hours later, I decided to check my order and realized that one of the free items was missing. I contacted Grove and spoke to three different people to try and get the missing item shipped to me. But instead of just sending me the item, they offered me credit for my next order. I didn't want credit, I wanted the item I was promised.

They told me they were trying to reduce their carbon footprint, which I understand, but it seemed like they were just trying to avoid sending me the missing item. They even offered to send me a return label so I could return everything and start my order over. Like, seriously? I already paid for shipping and now I have to pay again just because they messed up my order?

After almost 25 minutes on the phone, I was still no closer to getting my missing item. I was beyond frustrated at this point and just wanted them to send me the item I was promised. I even told them to unsubscribe me from their emails and never send me anything again.

In the end, it was just a $5.75 item that would have made me happy, but instead, they lost a customer. It's a shame because I really liked their products, but their customer service needs some serious improvement.

And to make matters worse, when Grove responded to my review, they just repeated the same thing they told me on the phone. I don't need another lecture on their carbon footprint policy, I just want my missing item. Is that too much to ask?

I was really excited to try out Grove and their products. I mean, who doesn't love the convenience of getting all your household essentials delivered right to your door? But unfortunately, my experience with Grove was not as great as I had hoped.

In my first box, I was missing an item that I had ordered and didn't receive a free item that was supposed to come with a minimum purchase. I didn't think much of it at first, but then I realized that I had already paid for these items and now I had to wait another month to receive them. I reached out to their customer service via text and was told that the missing items would be added to my next box. I was a little frustrated, but I figured it wasn't a big deal.

However, when I called to follow up on my missing items, I was told the same thing - that I would have to wait until my next box or make a minimum purchase of $45 to get them shipped now. I was not happy about this and felt like I was being scammed. I even posted about my experience on Instagram to warn my friends and family.

To my surprise, Grove's Instagram account reached out to me and offered to help make things right. But unfortunately, they did the same thing as before and added the missing items to my cart for free, which meant I still had to wait another month or make a minimum purchase to get them shipped now. I was never offered a refund, only excuses.

Overall, I was disappointed with my experience with Grove. While I love their products, their customer service left a lot to be desired. I hope they can improve their policies and make things right for their customers in the future.

I've been a member of Grove for a few years now and I gotta say, I really like the selection of products they offer. Being able to choose my own delivery date is also a plus. However, there's one thing that really grinds my gears - unexpected deliveries. I mean, come on, who likes surprises like that? Luckily, I was able to change my delivery date to avoid any unwanted surprises.

But let me tell you, something's been off with Grove lately. A friend of mine who I recommended Grove to received her first box and it was completely soaked from an open item. I was shocked because that had never happened to me before. I thought it must have been a one-time accident. But then, a month later, I received a package that was also completely soaked. The items that were usually taped shut were now open and the paper used to keep everything in place was gone. And to top it off, the free item I received was empty because it leaked in the box. It was like someone had opened the bottle and poured it into the box. When the package was dropped off at my door, the box was caved in from the liquid. I was livid.

I called customer service and they gave me the usual "we're sorry" and "this doesn't usually happen" responses. I asked for my free item to be sent to me, but they said I had to wait for my next order. I wasn't happy with that, but what else could I do? The free item was a limited edition Mrs. Meyer's item, so I made sure to add it to my cart before my next order was shipped. But then, before my order was shipped, the item was removed and replaced with a different one. I assume they ran out, but instead of holding onto it for me or letting me know, they just replaced it without any explanation.

I called customer service again, but nothing happened. I even sent them messages on Twitter, but it was the same old responses. It's clear that they don't care about how or why they screw up, and they certainly don't care to rectify or improve the situation.

Honestly, the only reason I still buy from Grove is because of their own product. Everything else, I buy from local stores. It's a shame because I used to really like Grove, but their recent behavior has left a bad taste in my mouth.