GuitarZoom
Reviews and Complaints

Been a week dealing with this company

4 emails

2 post on FB guitar zoom under admin posts

Called. Message we are busy all i wanted was to start beginner lessons in my spare time

This company is more of a headache then anything else. Bi feel sorry for steve cause this will clearly be a scar on him

Look elsewhere for lessons

Going to my bank monday and filling fraud

on 4/15/21 i purchased an order by mistake #1543332 I wanted my money back but couldn't reach anyone either by phone or chat. then I was charged for two more orders that I didn't place - #1543334 and #1543337. when I tried to contact them I got the royal runaround. at the time I couldn't talk to a real person. everything was carried on buy computer. they said they had no record of my email or my password which was an outright lie. my records show that they were given to them. when I call the contact number anytime day or night the answer is that no one was available to take my call but leave my name phone number and email address and they will get back to me as soon as possible. t his has been going on for two days and I'm getting stressed out from all this. I'm 79 years old and live in a group home for people on various kinds of disabilities. We receive very little income and they have depleted my savings to just a very little. I hope that someone will do the right thing and refund my money. Thank You

I placed an order online for Ultimate Chops Builder Order #1442111, for which I received an order confirmation email. I did not receive access to the course and still haven't. I created a customer request ticket ID#392488 and have not gotten a response. I also called the customer support phone number (which no one answers) left my contact information and have not heard back. I have purchased content in the past and was given access to the course right away. All I'm looking for is to use the course I paid for "Ultimate Chops Builder".

https://support.guitarzoom.com
I purchased an online guitar course called 36 Accoustic Guitar Licks from Guitar Zoom. I live in the UK. The checkout process (paying by PayPal) didn't complete because I hadn't filled in the STATE field (because I have no US state) and it wouldn't proceed until I did fill it in - so I used the UK county name instead. Subsequently I received TWO confirmation emails for the subscription and checked my Paypal account where there were two charges made for the same amount. The email confirmation had a link to get into the site with the guitar course material. I use a password utility program to keep track of site access and the password got saved to there. I sent an email asking for one of the charges to be refunded and got an email back with a link to a "ticket" response to my complaint. Clicking on this I got asked for a password to see their response - entering the password I have for access to the site course didn't work. So I sent another request which resulted in another message with link to another ticket - and the password to access that still doesn't work and they won't send me a password that does work. So we go round and round and it all takes up endless amounts of time. Musically the material is good bout the IT aspects of the admin in this company are poor. all they have to do is send me an email with the information I asked for but they resort to giving me links to responses that I can't read. And I still don't have the refund.

4 different times I have purchase a DVD lesson course. to find out they don't have it in stock, but I can sign up for the online course, which costs the same.. and then I am at the mercy of how well they manage their website, which has been hacked and everyone gets locked out..., they promise an exclusive facebook page for those who purchase their lessons and yet every one and anyone can join the facebook page.. and you talk to the other people on the facebook page and know one has purchased a lesson.. anyone can join this facebook page ..so it is not exclusive to (only those who purchase the lessons) ...Steve Stine has his online personal web site were you can also purchase the DVD sets as I have purchased several I have received some sets and the others purchases they make you sign up for there guitarzoom site or offer a refund ...they will make an offer to refund your money..but that is not what I purchased..i purchased a DVD lesson set...I know what they are doing ..its called pump and dump...u build a internet business pump it up amd then sell it to a large corporation or investor...