Guthy-Renker
Reviews and Complaints

This company reels in suckers like me from Facebook ads. They are absolutely unethical, just read their complaints from the BBB.

Business model: Rip people off and no concern about their reputation at all. Predatory, misleading, and dishonest.

I bought a "Trial Package" with several different Perricone products in it through a Facebook link. I didn't see anything about a subscription commitment. I called to cancel after I received it, and the representative told me they were "sorry to see me go" and said she wanted to send me a free gift. I told her she could send it, but I wasn't paying for anything else. In reviewing my PayPal account, they charged me three different times, once for $64.15, and twice for $68.98.

They have now sent me to a collection agency, for another $136.27 for the next shipment they sent me that I assumed was the "free gift" the rep offered.

Charging my account without permission. Have notified Capital One that GR is to be blocked. One time charge was fine, but another is pending for something I did NOT order. Then let me be more specific. I first ordered Crepe Erase in late June and was billed on my Cap One card on July 2. The product arrived in good time and I began using it...it took about a week or two to realize I was allergic to it...my skin from my elbows down, where I was using it, began to flush red and burn. I stopped using it and as I was preparing to return it I realized a SECOND charge for another order of Crepe Erase was pending on my account. I assume this meant you thought I wanted a subscription. I never indicated in my initial purchase that I wanted to subscribe, only to try it once. So, I have contacted Cap One to stop that purchase although it was too late. I have all info on returning BOTH the new package and what is remaining of the old order. I would like a complete refund for both.

I was not told I was being billed in 3 installment of $65.00. Was told one payment of $65. (6/17/22)

I tried to call them before the next "payment " was due but was on hold for over an hour with 3 different phone numbers.

Needless to say I was billed for a second $65 7/17/2020. I have to return the unused portion by mail within 60 days(7-10 days to get there) and wait for the credit to my bank account (7-10 days for that too.) . And I pay for shipping.

I began ordering "IT Cosmetics" about 4 years ago. For a while, all was well, but then I found that my kits were arriving too frequently, and I had too much redundant product.

I went to the IT Cosmetics site to change my kit, but ran into endless problems because they had no record of my account whatsoever. Turns out I had originally ordered through Guthy-Renker (I had no idea), so I had to do my business with them. The problem is that there is no easy way to do this. IT Cosmetics is not even advertised on their site under their "brands." Looks like I'll have to wait until my next kit arrives so that I will know how to contact someone to modify my kit. Very frustrating situation.

I canceled my subscription January 2021 as the volume shipped was too frequent and the products too expensive. I have clear email documentation after my phone call canceling the account. I have continued to be charged despite my account being closed. PayPal just alerted me that they charged me 46.86 on Dec 7 and again Dec 8. They have ‘automatically' deducted similar amounts at least monthly despite my emailing and calling to say STOP. This is a fraudulent company and I have requested stop payments to ban this company from ever receiving payment from me again. Please look into this.

I am not happy with your product, it did nothing. I want to know when you are going to stop trying to take monney out of my account, if i have to i will close that accout i don'n want to have to do this but if you continue to try to take money from this account i will contact the bbb. Thank you for doing this i hope to hear from you soon thru my email only

[protected]@yahoo.Com

I did make one purchase from this company, last year. As requested, I provided my email address for confirmation of the order. But since then, I have received email, after email advertising their products. These are unsolicited emails given that I have never authorized receipt of advertisement and promotional emails from Guthy-Renker. I have followed the instructions at least thirteen different times, to unsubscribe from these emails. And each time, have received the message from them that I am unsubscribed. Yet the emails continue! It is a nuisance. It is over kill. At this point I consider it a violation of privacy. Thanks you.

This is my fourth attempt to get something done. I have never, ever ordered anything or received anything from your company however, every month I am getting charged on my Mastercard 23.00 from your company. I cancelled my card and got a new one but You somehow got that info too because you keep charging on the new one also. I don't know what to do. Iv'e filed a complaint with the federal trade commission today and I guess I need to find out my next step. Other than never getting a charge card again I am at a loss as to what to do. I cannot even imaginge how unethical your company is and how many people you are taking advantage of. It is just wrong.

Was supposed to be a one month supply with free shipping s&h one time offer, I requested catalog and free samples of make-up, when received order it was a three month supply and no return shipping label or no catalog no samples, it was Auto payed from my checking account I called and spoke to a supervisor and they're help led me to cancel my membership I have had for two years and I'm not satisfied with they're attitude and customer service skills they refused to accommodate me in any way therefore I am sending you this complaint

I have ordered something from Guthy-Renker and received my order on time. I kind of liked the product but it was not exactly what I expected so I decided to cancel my subscription.
I contacted customer service and asked them to cancel and they said sure. But then I was charged and received another package and then was another one!
I was really angry and demanded my money back. They said that they can't give me a refund but did cancel my subscription.
I'm very disappointed and disgusted with Guthy-Renker!

I enjoyed the product but was not using enough of it to warrant getting a new shipment every 3 months and paying $70 each time. I called in November to cancel the auto ship and was assured at that time that my debit card would not be billed again.
3 months later I received another package, and 3 months after that I received another package, with a bill for $130 stamped OVERDUE in bright red.
I called customer service again and was told that my account had not even been accessed when I called in November. No cancellation, no suspension of auto ship, nothing.

I tried not to lose my temper with the girl who was unlucky enough to answer my call. After some obvious frustration, I was transferred to a woman named Valerie who did in fact cancel my account. She was polite, apologetic, and helpful. She initially told me that I would be responsible for return shipping, put me on hold, and "got approval from the supervisor" to send me prepaid shipping labels.

The bottom line though is that I have been on the phone for 40 minutes trying to resolve this, after I'd already spent time resolving this 6 months ago. I will now wait 7-10 days for a return mailing label. Then I wait another 30 days for return to be processed. In the meantime Guthy Renker will continue to bill me, and will likely report a payment more than 90 days late to the credit bureau which will take years to clear from my credit report.

I am really disappointing in Guthy Renker. It is unfortunate that I can not, in good conscience, recommend Crepe Erase to my friends. It is a good product, but how can I support a company that makes it's money manipulating small print?

I ordered some ProActiv+ supplies for my daughter in September, and paid for the first shipment. I then sent this email on September 19th after I had tried to reach Customer Service by telephone several times: "Hello there, I do not wish to receive an order every month; I would like to order on demand. I have tried to reach you via phone but the circuits are always busy. Please change my order ASAP and email me confirmation of this change." No response. In October, I received a "Past Due Notice" for a shipment that has not been sent or received (nor paid for, as they do not have my current credit card number). I wrote to the company informing them that they no longer had authorization for my VISA and that I was unhappy with the product and the customer service . Today I received another email now saying my account was two months past due. I have not received any product. I never wish to. I will never order again! But I would like them to stop mailing me "Past Due" notices. That would be much appreciated. Thank you very much.

I was reviewing my checking account and saw that WEN charged my account for $105 and some change! I haven't ordered anything from them in about 2 years! I had the hardest time back then sending unordered shipments and then getting reimbursed. Now, two years later, they charge my checking account. This has caused untold trouble for me. The bank shut down my debit card due to the fraud, so now, I can't get any cash at all unless I go there. Now, I have to change all my bills. I want to sue, big time. I'm sick of this so much. Ugh!

I ordered the $39.95 TV Offer and it arrived and was charged to my charge card. Imagine my surprise when I received another order on Saturday(10/3/15) and this time was charged an additional amount of $51.85. I called the customer service number and was told that everyone who orders online misses the "little box to the right" that says online orders are continuing. I went back to the site but did not see it. I was also told to save the proof when I mail it back (no kidding) because packages frequently get lost in the mail. I cancelled further shipments with the operator I spoke with and am going to notify my charge card not to process further payments and put the amount in dispute. I will never order from a TV offer again. This is a rip-off of the first degree.

I've purchase the X-out face wash which also came with a free vitaclear bottle. I ordered the X-out a second time with a free vitaclear bottle as well. The next time, the company sends me another set of products telling me I have to pay again. I did not accept the product, so I shipped it back. In addition to that, I emailed and called the company but no response. Next thing I know, I receive a bill for $65.00 with a deadline in the mail with choce of paying online or mailing back your card information. I didn't think to pay becasue I always shipped the item back and requested to cancel the order. But I recieved another envelope in the mail with a payment of $65 and If I did not make payment within the deadline, i would be reported to the debt collector. I tried to email and call the company again, but nothing. So I try to avoid the debt and mail back the paper with my card info. Few weeks later, I recieve a letter from the debt collect with a total of $165?! What is this?

A real scam!
Sent a second box right away that I didn't expect. I called right away
to cancel. Billed every month. Called again. No record of my previous call. Billed again..said they would send me a label to send second box back. That was July 16th. No label came. Called again, Sept 1. Said again they would send a label. It is the 8th of Sept. and no label sent. Called again Sept. 8th and they say it takes up to ten days to get a label. (Coming by pony express I guess.) To be cont.
WARNING. Product doesn't work and they lie to you over and over when you talk to them on the phone.

I purchased a special offer WEN product via Guthry-Renker. I have no issue with the product. I paid on credit card.
But they then send me a email saying they will be sending me more products in two days time. That I can send them back within 60 days if I don't want them and they will refund the monies.
There is no option to cancel the order before they send the product. I find this objectionable and unprofessional.
They say I am a VIP member so get this special deal. I have to question whether they are in breach of UK Law, Data Protection Act?
I also wrote to their [protected]@guthry.renker.co.uk and requested immediate cancellation of this and future orders. I also cancelled my credit card. Basically I don't want to be ripped off by this unprofessional organisation. No point justifying this practice by say should read the small print... No one has the time and they know it. I will not be buying from them again.
Also WEN note this as they represent your business and you should not allow them to adopt this type of selling practice as it reflects your Brand reputation.
AM

Needless to say the complaint was never resolved
Wen by Chaz Dean}
Inbox
x

[protected]@crm-inet.com
5/8/12

to me
Dear Anita,

Thank you for your email. By ordering the 30-Day Trial Size Kit at the club price of $29.95, you are enrolled into the Replenishment Program. One of the benefits of the program is the convenience of automatic shipments. You don?t have to worry about running out! Approximately 30 days after you receive your Trial Size Kit, you will receive your first Full Size Kit. This package is a 90 day supply and will be billed to your credit card account for $89.85 plus $7.95 shipping and handling along with any applicable sales tax.

Here is a breakdown of the payments:

Account# [protected] Customer Inquiry

============================= PRODUCT DETAIL INQUIRY ===================================

Mkt Prog 915 Product 220558-CD4063 CD 90DY KIT SAM CAP Batch ID-0 00/00/[protected]
--------------------------------------------------------------------------------------------------
QTY Unit Price Ship&Hand Tax Product Total Entry Key Due Date Install #=Total
001 89.85 8.99 0.00 98.[protected]

Order Number# N/A Invoice # 1002 FedEx Smart
Transmittal # N/A Invoice Date 02/27/12 [protected]
Address Seq# 001 Cycle # 373 Tracking Status
02/29/12 00:00 Confirmation
03/06/12 04:28 USPS Arrival Scan FEDEX SMARTPOST
03/06/12 12:14 Proof of Delivery

Credits Batch ID Action Date QTY Amount Balance Charge Card
0 00/00/00 00000 CC Payment 05/01/12 +001 29.95 0.00 ************0991
0 00/00/00 00000 CC Payment 03/28/12 +001 29.95 0.00 ************0991
0 00/00/00 00000 CC Payment 03/01/12 +001 38.94 0.00 ************0991

--------------------------------------------------------------------------------------------------
Mkt Prog 915 Product 220541-CD1055 CD 3PC 30D SAM CAPPED Batch ID-X 01/26/[protected]
--------------------------------------------------------------------------------------------------
QTY Unit Price Ship&Hand Tax Product Total Entry Key Due Date Install #=Total
001 29.95 0.00 0.00 29.[protected]

Order Number# Invoice # 1001 Package Tracking# N/A
Transmittal # N/A Invoice Date 01/26/12
Address Seq# 001 Cycle # 369

Credits Batch ID Action Date QTY Amount Balance Charge Card
X 01/26/12 00004 CC Payment 01/27/12 +001 29.95 0.00

--------------------------------------------------------------------------------------------------
Account# Customer Inquiry

|Date|Install Type|Prod Qty|Prod Stat|Prod UCT #|Description|Applied Action|CHARGE / PAYMENT|CREDIT|REFUND|BALANCE
MPG:915 AddrSeq# 001 Ship# 002
2/29/2012 3Pay 001 COM 220558 CD4063 CD 90DY KIT SAM CAP 98.84
3/1/2012 CC Payment 38.94 59.90
3/28/2012 CC Payment 29.95 29.95
5/1/2012 CC Payment 29.95 0.00

MPG 915 Comment Records
DATE SHP # Description
2/27/2012 002 NEXT SHIPMENT DATE = 05/21/12

MPG:915 AddrSeq# 001 Ship# 001
1/27/2012 1Pay 001 COM 220541 CD1055 CD 3PC 30D SAM CAPPED 29.95
1/27/2012 CC Payment 29.95 0.00

MPG 915 Comment Records
DATE SHP # Description
1/26/2012 001 PREAUTH# PREAUTSHIPMENT 001
1/30/2012 001 EMAIL -ORDER CONFIRM INV#1001
Marketing Program 915 BALANCE = 0.00

TOTAL BALANCE = 0.00

Wen? by Chaz Dean stands behind every product we sell by offering a 60-day money-back guarantee. If for any reason during the first 60 days after receiving the product you were not satisfied, Wen? by Chaz Dean would have gladly refunded your money.

According to our records, your product is well beyond our 60-day return policy. Wen? by Chaz Dean will always attempt to process reasonable exceptions to our 60-day policy; however, given the lengthy amount of time that has passed since your purchase, your request is beyond what we are able to accommodate.

We apologize for any inconvenience this has caused you.

If you need any additional assistance please feel free to reply to this email or, if you prefer, contact Customer Care 24 hours a day, 7 days a week at [protected]. One of our representatives will be happy to assist you.

Sincerely,

Axel
Correspondence Specialist
Wen? by Chaz Dean
Account

Original message:
Melina,

This explanation still doesn't explain why I was billed $29.95 on
four separate occasions. The website doesn't state that the 90 day supply
will be $119.80 it states that it will be $89.85. Why haven't you both
addressed my request for a refund. Please address this question in your
next e-mail.

Anita

On Mon, May 7, 2012 at 2:25 PM, wrote:

> Dear Anita,
>
> Thank you for your inquiry regarding Wen? by Chaz Dean!
>
> Our introductory Trial Size kit comes in two choices (Sweet Almond Mint or
> Cucumber Aloe) and contains a 30 days supply kit for $29.95.
>
> Approximately 30 days after you receive your initial shipment you will
> receive a full 90 day supply of product in the same scent you initially
> received and you will be charged three installments every 28 days.
>
> We hope that this information is helpful to you! If you need any further
> assistance please feel free to reply to this email or, if you prefer, you
> may contact Customer Care 24 hours a day, 7 days a week at [protected].
> One of our representatives will be happy to assist you!
>
> Sincerely,
>
>
> Melina
> Correspondence Specialist
> Wen? by Chaz Dean
> Account
>
> Original message:
> --e89a8f50398cb5075704bf73e678
> Content-Type: text/plain; charset=ISO-8859-1
>
> Cyntia
>
> I appreciate your prompt response. If that is in fact the case why have I
> paid $29.95 on four separate occasions for only two boxes of product when
> the website states the two options are $29.95 for 30 days or $89.85 for
> three months. Even if I set my billing for installments, my card has been
> charged more then what's stated on the website. I can cancel at any time
> according to the paperwork I received. I cancelled after I received the
> second unsolicited box of products, yet my card was debited two additional
> times. I do not understand why I am paying for something I cancelled and
> haven't received and do not want.
> I still want my $59.90 for being charged two additional times after I
> cancelled. You did not address that at all.
>
>
> Anita
>
> On Mon, May 7, 2012 at 9:42 AM, wrote:
>
> > Dear Anita,
> >
> > Thank you for your e-mail. When you placed your original order for the
> > introductory kit, your billing was set up on an installment payment
> option.
> > The invoice included in your shipment will reflect the total cost of the
> > order; however, the payments are split into three charges. The first
> > installment includes the shipping and handling charges along with any
> > applicable taxes. The following installment is charged 28 days from the
> > first installment and will include the remaining balance.
> >
> > If you need any additional assistance please feel free to reply to this
> > email or, if you prefer, contact Customer Care 24 hours a day, 7 days a
> > week at [protected]. One of our representatives will be happy to
> > assist you.
> >
> > Sincerely,
> >
> > Cyntia
> > Correspondence Specialist
> > Wen? by Chaz Dean
> > Account
> >
> > Original message:
> > Chaz Dean - Wen Hair Care: Other
> > > > Account #:
> > Order #:
> > Phone #:
> > Email:
> >
> > Message:
> > I called and cancelled this product, but I am still being billed. My card
> > has been debited four times for $29.95 yet I have only received two
> > shippments of this product. The informercial does not reflect that I
> would
> > be paying $119.80 for two small boxes of product. I do not appreciate my
> > card continously being billed for a product that I cancelled. When I
> called
> > and cancelled that should have been the end of taking my money off of my
> > account. When I called customer service I was told that even though I
> > cancelled I was going to continued to be billed, but not told this when I
> > cancelled. I want my money back and you can have your product.
> >
>
> --e89a8f50398cb5075704bf73e678
>

--e89a8f9240aa6ea1f604bf7e8626
Content-Type: text/plain; charset=3DISO-8859-1

Cyntia

I appreciate your prompt response. If that is in fact the case why have I
paid $29.95 on four separate occasions for only two boxes of product when
the website states the two options are $29.95 for 30 days or $89.85 for
three months. Even if I set my billing for installments, my card has been
charged more then what's stated on the website. =A0I can cancel at any =
time
according to the paperwork I received. I cancelled after I received the
second unsolicited box of products, yet my card was debited two additional
times. I do not understand why I am paying for something I cancelled and
haven't received and do not want.
I still want my $59.90 for being charged two additional times after I
cancelled. You did not address that at all.

Anita

On Mon, May 7, 2012 at 9:42 AM, =A0wrote:

> Dear Anita,
>
> Thank you for your e-mail. When you placed your original order for the=

> introductory kit, your billing was set up on an installment payment op=
tion.
> The invoice included in your shipment will reflect the total cost of t=
he
> order; however, the payments are split into three charges. The first
> installment includes the shipping and handling charges along with any
> applicable taxes. The following installment is charged 28 days from th=
e
> first installment and will include the remaining balance.
>
> If you need any additional assistance please feel free to reply to thi=
s
> email or, if you prefer, contact Customer Care 24 hours a day, 7 days =
a
> week at 1-800-96=
4-1892. One of our representatives will be happy to
> assist you.
>
> Sincerely,
>
> Cyntia
> Correspondence Specialist
> Wen? by Chaz Dean
> Account
>
> Original message:
> Chaz Dean - Wen Hair Care: Other
> >
> Account #: >
> Message:
> I called and cancelled this product, but I am still being billed. My card has been debited four times for $29.95 yet I have only received two
shippments of this product. The informercial does not reflect that I would be paying $119.80 for two small boxes of product. I do not appreciate my card continously being billed for a product that I cancelled. When I called and cancelled that should have been the end of taking my money off of my account. When I called customer service I was told that even though I cancelled I was going to continued to be billed, but not told this when I cancelled. I want my money back and you can have your product.

--e89a8f50398cb5075704bf73e678

--e89a8f9240aa6ea1f604bf7e8626--

Anita Brooks
5/8/12

to Guthy-Renker
Axel,

I really don't understand why I'm receiving emails from multiple people. I requested a 30 day supply not and extended 90 trail of the product. Instead of a 30 day trial Guthy=Renker took it upon yourselves to continue to charge my card for a product I only requested for 30 days. When I received the second shipment I immediately called and cancelled and advised the rep that I didn't want my card to be debited continuously for a 90 shipment of this product. You said my card would be billed every 30 days but I see two transactions in March in 28 days. The first payment in March is for $38.94. What you have is a customer that does not want the product. I have no problem paying for what I ordered which is the 30 day supply. I do not want nor did I request a 90 day supply of this product and I want my money back. You can have your product still in the box never opened. What can you do to satisfy a customer?

[protected]@crm-inet.com
5/8/12

to me
Dear Anita,

Thank you for your email. Wen? by Chaz Dean stands behind every product we sell by offering a 60-day money-back guarantee. If for any reason during the first 60 days after receiving the product you were not satisfied, Wen? by Chaz Dean would have gladly refunded your money.

Anita Brooks
5/15/12

to Guthy-Renker
Axel,

I need to know how I can return this order. It has not been 60 days since the last payment was taken from my account and I do not need nor do I want this product. I did not request a 90 day supply despite how convenient it may be for others. According to the break down my card was debited twice in March in less than 30 days. The first payment clearly doesn't show that there is an additional amount to be taken out at a later date. Since I do not want the product and did not authorize this payment, why is it so hard to refund my money to satisfy a customer?
Marketing Program 915 BALANCE = 0.00

TOTAL BALANCE = 0.00

An unhappy customer

[protected]@crm-inet.com
5/15/12

to me
Dear Anita,

Thank you for your email. Our records indicate your order was shipped on February 29, 2012.

Wen? by Chaz Dean stands behind every product we sell by offering a 60-day money-back guarantee. If for any reason during the first 60 days after receiving the product you were not satisfied, Wen? by Chaz Dean would have gladly refunded your money.

According to our records, your product is well beyond our 60-day return policy. Wen? by Chaz Dean will always attempt to process reasonable exceptions to our 60-day policy; however, given the lengthy amount of time that has passed since your purchase, your request is beyond what we are able to accommodate.

We apologize for any inconvenience this has caused you.

When you placed your original order from our website, information was provided for you to let you know that you would be automatically enrolled in our Home Delivery Program. This program sends you a 90 Day Supply of product to you after 30 days. You have the ability to customize your order to fit your needs, and if necessary, cancel your if you are not completely satisfied. The text as provided on the website is as follows:

When you order today you'll also get TWO Free Gifts! Starting 30 days after you place your order you?ll receive a new 90-day supply automatically replenished every three months. You?ll pay only $29.95 per month plus $7.95 shipping and handling per subsequent shipment. There is no minimum to buy and it?s easy to reschedule, suspend or cancel at any time by calling customer service. This purchase will be charged to the card you provided today. Every WEN purchase includes a 60-day money-back guarantee of the purchase price less shipping and handling.

As we did not receive a request to cancel, you were shipped a 90 Day Supply of Wen? products.

If you need any additional assistance please feel free to reply to this email or, if you prefer, contact Customer Care 24 hours a day, 7 days a week at [protected]. One of our representatives will be happy to assist you.

Sincerely,

Gabe
Correspondence Specialist
Wen? by Chaz Dean
Account [protected]

Original message:
Axel,

I need to know how I can return this order. It has not been 60 days since
the last payment was taken from my account and I do not need nor do I want
this product. I did not request a 90 day supply despite how convenient it
may be for others. According to the break down my card was debited twice in
March in less than 30 days. The first payment clearly doesn't show that
there is an additional amount to be taken out at a later date. Since I do
not want the product and did not authorize this payment, why is it so hard
to refund my money to satisfy a customer?
Marketing Program 915 BALANCE = 0.00

TOTAL BALANCE = 0.00

An unhappy customer

On Tue, May 8, 2012 at 11:14 AM, Anita Brooks wrote:

> Axel,
>
> I really don't understand why I'm receiving emails from multiple people. I
> requested a 30 day supply not and extended 90 trail of the product. Instead
> of a 30 day trial Guthy=Renker took it upon yourselves to continue to
> charge my card for a product I only requested for 30 days. When I received
> the second shipment I immediately called and cancelled and advised the rep
> that I didn't want my card to be debited continuously for a 90 shipment of
> this product. You said my card would be billed every 30 days but I see two
> transactions in March in 28 days. The first payment in March is for $38.94.
> What you have is a customer that does not want the product. I have no
> problem paying for what I ordered which is the 30 day supply. I do not want
> nor did I request a 90 day supply of this product and I want my money back.
> You can have your product still in the box never opened. What can you do to
> satisfy a customer?
>
> Anita

Purchased pro active about 1 year ago...used it...also received a trial of vita clear vitamins... Ok that's fine, i figure that is a nice bonus for purchasing the skin care kit. I give it all a try for a few months...Skin care was ok but then a $98.82 automatic debit is taken directly out of my bank account for a 3 month supply of vitamins.

$98 for a bottle of vitamins that I never wanted or authorized! Every 3 months that is going to just automatically occur.

I cancel my skin care. I gave it a shot for about 9 months and i just wasnt that impressed. I didnt request a refund or complain. So I thought I was all cancelled. However I am still receiving bills for $98 on vitamins. I called customer service 3 months ago now to make sure everything is cancelled. I didn't want any vitamins in the first place. I talked to a woman named LOYDE. I explained the situation and i felt like i had cancelled everything with her. She said they were sad to loose my business and She even had the nerve to tell me she could get my a lower price on the products! SO YOUR TELLING ME I WAS OVER PAYING FOR THE LAST 9 MONTHS! Wtf how does that work. So I told her NO THANK YOU AND TO PLEASE CANCEL. Again I never asked for a refund. I just want to cancel. Here I am today calling the same customer service because they still want me to pay $98 on vitamins. Talked to LOYDE AND SHE SAYS NO IM NOT CANCELLED AND I NEED TO PAY IN FULL I cannot return the product. Sorry but this is bs! I'm not throwing another cent to Guthy Ranker. Stand behind your product...don't pretend to give me a free bonus and then hit me with $98 payment alerts!

Any insight or advice is appreciated.