Harrah's Resort
Reviews and Complaints

No tr.Points on Oct 30 2017...Played black jack 25.00 per hand..6 hours...gave Card to dealer...Got on points for playing...Card Under Judy Elkins. 1164 crooked creek London ky.. Please help. Did this five times got no help..my players card is under Judy Elkins DOB 12-20-61. London.ky Please help I have asked for someone to help...No help yet...this was on Oct 30. I played six hours at $25 per hand..Got no TR Points at all at the card table...help help

Five hour
On black jack 25.00 per hand for five hours. Lost 600.00. With no points on my card...nothing...no TR points. So bad.. I gave my card to the dealer...Got no points for playing at the card table...the Card is under Judy Elkins. 1164 crooked creek london my. Our players card is under Judy Elkins...the date was Oct 30 2017. At the black Jack 25.00 table... lost 600.00 got no TR Points. Ok ...help us

 I'm so applaud by the way my friend and I were treated at Harrah Cherokee in North Carolina today because we're African American. We arrived at the casino at 9:30am and upon arrival if you appear under the age of 40 years your subject to ID check for age verification. Both my friend and I had our IDs checked and were allow entry. At 2:30 we decided to get lunch at the restaurant upstairs which required exit the main casino floor.

After lunch we wanted to go back into the casino main floor and again pulled out our Ids. The new security person, checked my ID and spent several mins examining it, before letting me through. He then check my friends ID who is a black male and stopped him from passing stating his paper ID issued by the state of Georgia was expired. We attempted to explain to him that we had been allow entry previously with no issues but he refused. He was very rude and short with us for no reason. I asked to speak to his supervisor and he told me that he was the supervisor... which wasn't true. I asked again he reluctantly called someone over his radio. My and friend waited and notice this particular security wasn't checking IDs of most the Caucasian patrons in fact when he did he wouldn glance at the id and then hand it back. After my friend I stood there for 15 mins with no supervisor coming I asked another security guard to call someone and 5 mins later a man arrives.

The "supervisor" was immediately defensive and did not let me get one word out before cutting me off repeatedly. He accused me of yell at him which I never did at any point. He was completely disrespectful and hateful when I tried to tell him what happened. When I asked who the gentleman was that worked shifted around 9:30 am, he said "I don't know, I was sleeping at that time" what kind of response is that? He finally asked my friend to see his ID and when he looked at it, he mentioned nothing of the expired date but started "your face is too dark in this picture, I can't even tell if this is really you" my male friend a darker skinned black male so it was applauding the "supervisor" would say anything like that. Again when I tried to tell him the picture wasn't the issue the other employee had with the ID he cut me off and said "I'm done with you. Bye" and walked off. He then asked the security guard to call someone to escort us off the premises. We left at that point and no one ever escorted us out. I've never been treated so poorly in my life. I will contacting every source I have regarding my treatment at this location and I will never be returning here again.

My rewards number is [protected]
My name is Indra. I recently stayed July 30th on Sunday in San Diego Harrahs resort in room 11018 & 11026 for one night for my sisters birthday. It was our first visit and the worst experience. The elevator was not working and we had small kids with us they directed us to take stairs. We took numerous flights stairs to room and key did not work. Had to come back down. When the elevator did work the employees had to escort quest 5 at a time to an elevator! I felt like we were in line to get on the tower of terrors at Disneyland! Went to the buffet and we were asked to wait to the side while quest were being seating before us with same amount of ppl. We did not get to gamble or enjoy the hotel because of the hassle with elevator. We did not wanna deal with waiting in line to go up and down. It was very inconvenient and we are truly disappointed.

To start out positive, Harrahs awards myself and wife two (2) free tickets to Harrahs Reno with complimentary Hotel stay. We appreciate the generosity. The free flight to Reno is non-stop but the return is from Reno to SanFran with change of planes and delay making this a 7 hour trip. The airline chosen charges for any bags except one (1) carry on. Additional $200.00 for Harrahs customers. No benefit to Harrahs.
I was told the decision made to use this airline and not the airline that allows two (2) free check in bags was due to availability . Maybe the Harrahs decision maker for airlines made a good decision for Harrahs but not for the customer. To cancel, I pay $495.00 x 2 for airline tickets. We plan on spending $10, 000.00. Therefore cancellation cost me a $1, 000.00 with a savings to me of $9, 000.00 and the loss is for Harrahs and the decision maker for airlines. Good luck, Were gone.

Sadly our stay wasn't so pleasant. We stayed at Harrahs Rincon resort at valley center in San Diego the 10th and 11th of August and received horrible customer service from the hotel managers Patricia and Nick. So upon checking in on the 10th at 2pm we brought up the fact that we were owed an upgrade to a suite from September 2014 because of certain issues we had in the room. While bringing it up Patricia the manager she was so rude and nasty it was unbelievable. She treated us as if we were lying about what was promised to us. She said her computers only go back three months and that we should of received a paper and business card to validate our story and then she completely dismissed us as if we were nothing to her or the casino. I told her that the manager at that time never gave me either one and even showed the picture of our stay from my Facebook album. She was suppose to contact us later that day to discuss the matter but never did. We spoke with Nick who was the new manager on duty and he was a little nicer but towards the end got really annoyed and his attitude was horrible! I asked him If I could speak with another manager or even a casino manager and he replied. "Well that's not going to help since I can't call him and tell him to put more chips on the table!" He told be pretty much to go "F" myself and that was that! The next morning I was still so upset that I called the hotel front desk once again to try to get a number for different managers since I felt I was so mistreated. The girl who I spoke to said she only had a email to give me or that I could fill out a survey. Twenty minutes later Patricia the manager from the previous night that treated us horrible called just to tell me that my conversation with Nick the manager from the night before had me on speaker phone for everyone to hear. She was so sarcastic and even made a weird giggle to try to get to me and my husband could hear her through the phone and couldn't believe that she called just to tell me that I was on speaker phone and that se threw it in my face and spoke to me in such a way. Our trip was completely ruined because of these two. I don't understand how these two people are employed with this so called "Resort" as I would expect this customer service from say Walmart but not Harrah's. She even made me cry because I felt completely violated and thought my conversation was private with the manager Nick about my issue not be put on speaker phone to be mocked and laughed at. We weren't the only ones to get treated so bad by these two from what other people were saying at the pool. I run a very successful blog and review page in my community and I will be letting everyone I know about our horrible stay with Harrah's as well as speaking with every manager, CEO I can. NEVER RETURNING! Will being going to Barona from now on where they treat the guests the way they deserve to be treated.

On July 17, my 3 friends and I stayed at Harrah's for my best friends 21st birthday. We also had 6 other friends come to AC with us, but they were staying in comp rooms at The Tropicana. Because we were planning on going to 'The Pool' to dance and have a good time, our friends at Tropicana came to our hotel room to finish getting ready before heading downstairs.
At just about 11:15 pm, right before planning to leave to go to The Pool, security comes to the door and asks to speak to the owner of the room. At this time, we figure it was a noise complaint and start gathering our belongings we were bringing with us to go to the club when my friend comes back into the room from talking to security and tells us we are being EVICTED. Mind you, there was no warning or previous attempt to quiet us down; there was one knock on the door just to kick us out.
After trying to explain to the security guard that we will leave to go to the club right now and only four of us were coming back here to sleep and we will stop being so noisy, he said multiple times "back your bags and leave" without wanting to hear any of us say anything about it. He stayed outside the room while we got our things.
As we started backing our bags and getting every thing we own together before being kicked out, the security guard AGAIN, comes into the room asking whats taking so long. Well, now that I'm sober enough to answer this question, WE'RE PACKING OUR BAGS UP. This includes all of our make up, hair brushes, dresses, clothes and whatever else we have laying around so we don't have anything left behind.
As soon as we go downstairs to "check out", two of my friends go to management and were told after being evicted there is nothing they can do. So, you're telling me after kicking four 21 year old girls out of the streets of Atlantic City, there's nothing you can do for us, for our safety, for the money we put up to sleep in your hotel?
This hotel is a joke. I have never in my 21 years of living heard of such disgrace from a hotel staff as a whole. There was no warning, no money given back, no place for us to stay. Just kicked out and expected to put up another $160+ at another hotel. I can not fathom the anger and frustration I had last night that has continued and only grew for this establishment.

When I booked online, I ordered a 3 night package that included the room and $100 dollars worth of spa credit for each day. I got two massages that came out to $330 dollars which means my bill should of been 30 dollars. When I looked up my bill, it said I owed over 600 dollars. So I went down to the front desk, waited in line for 30 minutes just to get to the desk, which is another issue all by itself, and was told by desk agent Michelle that the bill was correct. I told her everything was paid in advance so she went to the back, came out 5 minutes later with a new bill and said our reservations department put it in wrong and your new bill is only 400 dollars. I told her, no its not, try again. She said you got 4 massages, I told her I got two. She went to the back again, and came out and said the salon double charged you and your new bill is 160 dollars. I told her, no its not, and to please get a manager. This time it took 15 minutes for Nisha to come out and say she was going to do me a courtesy and only charge me 80 dollars which is the correct total with room service. I said how are you doing me a courtesy when it was your mistake. She said it was the salon's mistake not theirs. So we went round and round and not one time, did she even try to apologize, which is all I really wanted, she just kept blaming them and said how she was doing me a favor. I said, I just wasted almost an hour of my life to fix your hotel's mistake, and your doing me a favor? So I asked for copies of the other invoices to make sure everything was taken off correctly, she told me she threw them away. I said, no problem, just get them out, she refused. So I said, why would you refuse to give me copies of the bill unless you were hiding something. I asked for the hotel manager, she said he was busy. I asked to speak to someone in charge, she proceeded to tell me if I didn't settle down, she would call security. So let me get this straight, you make a 600 dollar mistake in your favor, you make the guest wait an hour in line, and then you are going to call security when the guest calls you out for it.

Stay aware from this casino, it used to be the best, but when you talk to the employees, they tell you how bad things are. The pool is great, some of the staff go out of their way for you. The male bartender at the mexican restaurant, the female dealer at the single deck blackjack table, the housekeeping staff were all excellent, but checking in and out is a joke. 30 to 45 minutes to check in, and they act like it's no big deal. By far the worst employees I met work at the front desk, Michelle, Nisha, and an african fellow all showed poor customer service skills and a lack of common sense.

Harrahs (Bacarrat) I had a 40 dollar bet on the player and the dealer called tie hand. when there is a tie you get to keep your money so we all pulled our money back. few people on the end disagreed with the dealer and she paid them on the bank. hand did look like the bank but the dealer never did ask us to give her the money back. and I wasn't sure. around an hour or so later after the dealer went on break couple of guards comes to the table and ask to speak with me. said I took my bet back when I should have lost. so I said oh. I didn't know. I was going by what the dealer said. he said well she made a mistake so I said ok. you can have the money back. they tell me well we have to evict you for 30 days due to this issue. Nothing personal just the rules. I said well how can you kick me out for making a mistake when the dealer deals this game everyday and made a mistake. how can I know this game better than she. he says you've been playing this game many years you should know the rules. I told him its not my job to tell the dealer how to do her job. he says you arent the only one getting evicted for 30 days. theres 3 others on the table did the same thing as you on this hand, you will all be kicked out for 30 days. I said ok you are kicking me out for making a mistake so what will you be doing to the dealer for making the same mistake? He tells me don't worry about her, she works for me and I'll handle her. so I just left. they asked me to sign papers. I didn't even look at the papers. I told them I am not signing any papers. they said ok you don't have to but if you come back into the casino before 30 days we will have you arrested for tresspassing. They said after 30 days please feel free to come back... LOL.

The slot machines have the worst pay back% of any on the planet. They can rape you at will because there is no competition

Filled with discrimination and racist working in casino. Only the white people were allowed to go through line when computer broke down on food court. When Asian or black person was ask if they were allowed answer was NO I am closed at this time.
Manager, Casino manager and GM of this Casino must be either member of KKK or maybe related to Hitxxler. Never go there again and Yuck Fu to this place.

I am a 11 year customer with Harrahs. A DIAMOND player. In July 2010, I received a handpay from a machine for 809.00. The handpay was in question, I questioned the payout, the slot attendant called for a VISUAL, a supervisor also validated the payout, and they also called, TECH SUPPORT to the machine, after all of this I signed for and accepted the payout. Two days later Chad Carver, director of Security notified me that the payout was a mistake made by employees failing to clear the machine from a previous payout. He demanded restitution, all but called me a crook, changed the original incident report by omitting certains facts, to make the report more FAVORABLE for Harrahs. After calling corporate offices and talking to Reggie Kirk (CEO”s Asst) and Mr Jensen in Las Vegas corporate about the situation, Mr Carver has become God of HARRAHS, he listed me as Defrauding a Innkeeper in Harrahs Computer System, he also sent a nasty letter banning me from ever playing at any zHarrah’s property again. I have tried repeated times to have the band lifted, and continue to be a loyal Harrahs customer. The problem is that nobody takes time to look at the facts, the real issue at hand, and could care less about the customer. This is not the first time a customer or loyal player has ran into a problem at Cherokee. there have been customers who hit jackpots and have not gotr paid, there has been a woman who was shocked, and injured by a machine. The problem with Cherokee is the casino and gaming regulations are owned and operated by the Cherokee Indians who only care about your money. Harrahs has a few key management in place but abide by the rukes of the Indians. In short they have lost alot of business from me and my family due to God (Chad Carver)!

Harrahs Casino Employees Need HELP!
Why would they care? They dont care about their own employees! There are those of us that work under abusive conditions that include harrassment, racism, sexual

harrassment, hostile work environments and more. We have co-workers that double as lower management that work with us and they abuse us daily. Bobby Shuster and

Kevin Gill. They are now going to our facebook pages and working with management to ridicule us and verify sick points based on where we were on vacation! They

threaten us all the time along with their close work buddies like Kerry Felts who is assisted by Bobby Shuster with illegal talk and how they are part of the two of

"arion race"! THEY ARE OUT OF CONTROL and no one in HR or management will listen to us. One of the employees (Robert Broduer) raised his fist to a woman there on

several occasions and charged her and management ignored this. The woman wants to call 911 next time he does this. They are terrified of him. Kevin Gill solicits the

guests and threatens us with write ups if anyone say anything and he is on a final for it already. Its time to do something like go to news 13 and a lawyer. Half of

our department is ready to get a class action suit going! So dont tell me they care abouty guests when they treat employees like this! PLEASE HELP! NO ONE WILL

LISTEN

Friends came from France to visit me, so I booked them the Waterfront tower...thinking it's Harrah's new building, and it looks nice...And I booked myself the Waterclub in Borgata.
We arrived on 8/25 Thursday afternoon, then by night time, people are already talking about Atlantic City being evacuated by 8/26 6am. So I decided to head home that same night to beat the traffic and because I live close to the shore of Sandy Hook...thinking my house might be evacuated too! So i need to get home asap.
I went to the Waterclub front desk, explained to them about the situation, the manager said right away, if I decide to leave that same night, he will give me a refund...and which he did, with no problem.

Then I head over to Harrah's to pick up my friends...first, we were online to check out for 1 hour. They only had ONE receptionist at the front desk! Then when it's my turn, I explained the situation to the guy...then he said "casino is not closing down as of now, we are not forcing you to leave...so we will not give you the refund."
Harrah's really does not care about their customers, just want to make money...
On top of that...I was so mad while I was checking out, so I did not look carefully...I got home, looked at the receipt...they charged me a deposit (equals to a 1 night stay amount), and also charged me an additional 1 night...so basically they charged me double!

I WILL NEVER STAY W/ HARRAH'S AGAIN!

Harrah's chester does not serve food at the copper mug located on the 2nd level to it's bar patron's, that bet on horse races that are simucast on their tv's at the bar but will serve food to it's customers in the poker rooms which is on the same level, isn't this a form of discrimination?, Is not my money as good as theirs? also you can not go to the food establishment on that same level and get served food unless they are having live racing that day, once the live racing is over they close the place to patrons other than the poker customers.

THIS IS DISCRIMINATION BY hARRAH'S IN AN EFFORT TO GET YOU TO PLAY POKER AND FORCE YOU TO LOSE YOUR SEAT AND GO UPSTAIRS TO EAT HOPING YOU WILL PLAY THEIR SLOT MACHINE AND TABLE GAMES!
THIS IS NOT FAIR TO THOSE HANDICAPPERS.!

11, 00 points a year would give yuo a diamond status in Harrah's including free visits to diamond lounge.

I had made a diamond year of 2010 (benefits started in Apr 1 2011) Today Jun 9th I received a letter from Harrah's (YOUR ENHANCED DIAMOND LOUNGE EXPERIENCE IS HERE!) that stating from June 13th I can no longer go to Diamond Lounge for free. It has to come from total rewards credits (have to gamble more :) I can not even pay cash. Basically they took 10 months of free admissions away.

Being a diamond I do not receive comp rooms no more, I have to pay for them, only 2 buffets Mon-Thu which I cannot use anyway

Harrah's robbed me, tricked me into spending my money hoping for diamond lounge admission.

DO NOT TRUST HARRAH"S STAY AWAY !

DO NOT GAMBLE IN ANY HARRAH'S (CEASAR'S) CASINOS:
Also BE AWARE OF DIAMOND SCAM. You will not receive comps and benefits they mention on their website. Last year I spent a lot of time putting points and qualifying for a diamond status (11, 000 points circulating $55, 000 through slots). Diamond status promised me and one guest a free admission to their buffet style diamond lounge. My diamond benefits started Apr.1st 2011, June 9th I got a letter (slap in my face) " YOUR ENHANCED DIAMOND LOUNGE AWAITS YOU" stating that I no longer can attend lounge for free, it is only for people who put 25, 000 points last year. To get an entry into a club I have to pay 1000 reward credit (1 point for every $5 I gamble, total risking $5000 for buffet style food). I used my reward money for other things and have none left. It means I can no longer go to diamond club. HARRAH'S CUT ME OFF DIAMOND LOUNGE WITH 3 DAY NOTICE. I wish they had told me in Jan 2010 about their intentions, so I could make a finacially responsible decision whether to put 25, 000 points or put none and play in other casino.
Being a diamond 11, 000 points in Harrah's gives me no benefits except special check in line in hotel:
1)no comp rooms for a weekend
2)no comp rooms for summer months
3)com buffet only Mon-Thu (can not use it anyway)
4) slot play of $20-40 a month
5)no special birthday gift as promised
6)no comp concert tickets
Harrah's took advantage of me and scammed me of thousands dollars giving nothing or very little back
STAY AWAY FROM HARRAHS! HARRAH'S CANNOT BE TRUSTED!

The VIP lounge at Harrah's told us our meals would be free also.

The following month Harrah's charged us $1, 200 on our Amex card without our signing anything.

I do hope that gambling everywhere hasn't become so dishonest. I know we will never return to a Harrah's anywhere.

This is the second time Harrah's has mislead us. Several years ago I won entry to a drawing of 90 people for a car in Harrah's, Las Vegas. We flew out and found at least 400 including high rollers.

That was contrary to the drawing rules and many people were unhappy with Harrah's.

I am a 11 year customer with Harrahs. A DIAMOND player. In July 2010, I received a handpay from a machine for 809.00. The handpay was in question, I questioned the payout, the slot attendant called for a VISUAL, a supervisor also validated the payout, and they also called, TECH SUPPORT to the machine, after all of this I signed for and accepted the payout. Two days later Chad Carver, director of Security notified me that the payout was a mistake made by employees failing to clear the machine from a previous payout. He demanded restitution, all but called me a crook, changed the original incident report by omitting certains facts, to make the report more FAVORABLE for Harrahs. After calling corporate offices and talking to Reggie Kirk (CEO"s Asst) and Mr Jensen in Las Vegas corporate about the situation, Mr Carver has become God of HARRAHS, he listed me as Defrauding a Innkeeper in Harrahs Computer System, he also sent a nasty letter banning me from ever playing at any zHarrah's property again. I have tried repeated times to have the band lifted, and continue to be a loyal Harrahs customer. The problem is that nobody takes time to look at the facts, the real issue at hand, and could care less about the customer. This is not the first time a customer or loyal player has ran into a problem at Cherokee. there have been customers who hit jackpots and have not gotr paid, there has been a woman who was shocked, and injured by a machine. The problem with Cherokee is the casino and gaming regulations are owned and operated by the Cherokee Indians who only care about your money. Harrahs has a few key management in place but abide by the rukes of the Indians. In short they have lost alot of business from me and my family due to God (Chad Carver)