Harry And David’s earns a 1.1-star rating from 60 reviews, showing that the majority of gourmet gift buyers are dissatisfied with their purchases.
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Customer service
I have ordered from Harry and David in the past and Someone called trying to encourage me to place an order for Christmas. I am female with a feminine first name which is the name the past orders would have been placed under. The person calling asked for Mr. ***. When I said there was no Mr.*** his response was "Oh I am sorry". Why would the sales person ask for Mr.*** since a mistered had never placed an order on my account. It sounds to me as if Harry and David needs to do some training regarding proper gender sensitivity and awareness that Mr. does always place the order.
Get too many mailings
I am listed with too many accounts so I get too many mailing having a street address and a PO Box: PO Box is customer # 11311 this is great. customer 16499 is not. And then there are the blind mailings in addition that come to street address. Also I recently changed email address so when I ordered from Popcorn Factory had to use old address for email to get free shipping which I just purchased last month: OLD= alan.davitian#att.net, NEW=[protected]@gmail.com. Having been given a phone number to call for fixing this [protected]) after being dropped 3 times on the 4th try someone said I need to go to Flowere.com to fix it. So, I did that and it seems there is no way for me to actually contact someone to fix these things, but if you are placing an order you get very good service. This is what is going on now, just think of how bad it will be during the holidays.
My billing address is: PO Box 5665, Fullerton, CA [protected] & 32) Please fix my account status company wide.
Food tower
After being inundated with Mother's Day commercials, I decided to let you know how disappointed I was with the tower gift I received. Nasty lentil chips, cheap peppermint puffs, etc. The only palatable item were chocolate pretzels. I am sorry someone wasted valuable money on this! After reviewing your website now, I see you don't offer this any more. Smart move!
Customer service/product switch complaint
I placed an order on december 8th, for 3 baskets to different members of my family!
First off, when I placed my order for my family members, the items I choose was not out of stock, and was set to a delivery date on or before december 17th.
Someone dropped the ball here! My order w01005723148620 was not processed until I contacted harry and david on 12/21 to ask why it hadn't been delivered yet!
Now my order is being substituted with something I would have never chosen for a member of my family I should have been contacted on what to substitute! But I wasn't and I am sure that is because they didn't process my order the date I ordered it! Not getting what I ordered is wrong! And it has still not been delivered!
I can see from the fedex tracking that it just went out the day I called! Which proves that they did not process my order on december 8th, which they caused the out of stock issue because when I ordered it was in stock, therefore replacing my order with something no one orders because it is not a desirable replacement, yet still charging me for the better item price!
All I was offered from customer service was a sorry, we will take off the delivery charge. Seriously? Do you think totally screwing up my order is ok, and removing the delivery charge and giving me one of your worst baskets to my family member is a good to go? It's not. What was done was bad service, rude, wrong and unacceptable.
Desired outcome: Complete refund!
Stale fruits
Ermmm... Is this appropriate?
I ordered a fruit basket and it took them five days to deliver it. Just think: Five. Days. Fruits.
Moreover, the basket was just dropped in front of the door, the driver just went way without knocking or ringing.
Of course, the fruits were stale, they delivered too late, that's why I will never order from them again and will never recommend anyone doing it.
SAME, IDENTICAL experience. They used to be great - renowned for their pears. Now it's like everything else...expensive garbage.
Web sales
I placed order number w008252194891xx on december 13, 2016 with the understanding that the order would be delivered “on or before christmas”. Tracking my order december 20 revealed that the order (3 shipments) were slated to be delivered “on or before december 30, 2016.”
I called this company on december 21 and spoke with one of their customer service people. This person told me that part of the order had been cancelled! To add insult to injury, the customer service rep agreed to repair the cancelled shipment for an additional charge of $11. This to repair what this company caused in the first place.
This is my first order experience with harry and david. It will be my last.
Now I have 4 days to replace the missing gifts. Good luck with that.
Such a breach of trust. Don't trust harry and david. They clearly care little about their performance or reputation.
Terrible service
Harry and David is gift giving synonymous with sending a rotting firosh to someone. Our company used them until our clients started asking that we NOT send from H&D. We sent my wifes grandmother a fruit of the month gift and she received rotted fruit every time. I personally have received several of the rotted fruit baskets and vending machine confections. I find better fruit in the discount section of ther grocery store. It's absolutely flabberghasting they are still in business Have you ever noticed that the only good reviews of Harry and David are from sites linked to Harry&David.com.
This is a company that consistantly sends insults paid with good intentions.
change of ship to with out notification
did you know you can change an order with the one purchasing the order never notified?
I purchased a 6 month fruit of the month club gift for my dad, My crack addict brother went there and called H&D and had the ship to order changed to his home! I called H&D customer service and I was the one being questioned and accused of doing something wrong. I canceled the order and H&D would never admit it but if you know someone is getting a fruit of the month gift call h&d with the box information and request the ship to address be changed. Do it on your own order just to prove it can be done. So in short your order is not safe and will be met by nasty customer service people. I will never use h&d again
The complaint has been investigated and resolved to the customer’s satisfaction.
We received a package, no message, no order # and we have no idea who sent it,. 3 calls to Harry & David yesterday never reached a customer service agent after 1+ hrs on the phone and pressed #1 for a call back - NONE received. To top it all off, the pears are unrecognizable - green with mold !
No Christmas message sent on my orders so I sent 8 boxes of cookies with out a message Customer service was largely unhelpful I will not be sending Harry and David out in the future
Anthony Marinelli
7729 Quida Dr
Riverwalk WPB
Fl 33411
[protected]
amarinelli333@gmail.com
Received as a gift. It was the
Most horrible order I have ever received!
Do NoT order! It’s disgusting 🤮
The chocolate was horrible
The fruit does not taste
Like fruit and you definitely cannot bite into it.
Worst gift ever
A fraudulent charge was made to my bank account for shipping an order when I have a annual passport. I have been waiting over 2 hours with a chat customer service person who still has not returned to refund these funds.
This is not acceptable.
This was part of a very expensive gift box I ordered for my husband. We just opened these nuts and as you’ll see in the picture, nothing like the label. It’s all cashews and almonds. Only like 5-6 walnuts and NO pecans. Are you serious? This isn’t a premium select, I could get this at Walmart.
Harry And David Reviews 0
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About Harry And David
One of the key factors that sets Harry & David apart from other companies is its commitment to using only the freshest and highest quality ingredients. The company sources its fruit from its own orchards, which are located in the fertile valleys of Southern Oregon. This ensures that the fruit is picked at the peak of ripeness and is bursting with flavor.
In addition to its fresh fruit, Harry & David offers a wide range of gourmet gifts, including chocolates, baked goods, wine, and more. Each product is carefully crafted using only the finest ingredients, and is designed to delight the senses and impress even the most discerning of palates.
Another aspect that sets Harry & David apart is its exceptional customer service. The company is dedicated to providing its customers with a seamless shopping experience, from the moment they visit the website to the moment their order arrives at their doorstep. The company's knowledgeable and friendly customer service team is always available to answer questions and provide assistance, ensuring that every customer feels valued and appreciated.
Overall, Harry & David is a brand that has earned its reputation as a leader in the gourmet gift industry. With its commitment to quality, exceptional products, and outstanding customer service, it is no wonder that the company has been a favorite among customers for over 80 years.
Overview of Harry And David complaint handling
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Harry And David Contacts
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Harry And David phone numbers+1 (877) 322-1200+1 (877) 322-1200Click up if you have successfully reached Harry And David by calling +1 (877) 322-1200 phone number 5 5 users reported that they have successfully reached Harry And David by calling +1 (877) 322-1200 phone number Click down if you have unsuccessfully reached Harry And David by calling +1 (877) 322-1200 phone number 4 4 users reported that they have UNsuccessfully reached Harry And David by calling +1 (877) 322-1200 phone number+1 (844) 818-0090+1 (844) 818-0090Click up if you have successfully reached Harry And David by calling +1 (844) 818-0090 phone number 5 5 users reported that they have successfully reached Harry And David by calling +1 (844) 818-0090 phone number Click down if you have unsuccessfully reached Harry And David by calling +1 (844) 818-0090 phone number 6 6 users reported that they have UNsuccessfully reached Harry And David by calling +1 (844) 818-0090 phone number
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Harry And David emailsservice@harryanddavid.com100%Confidence score: 100%Supportsocial@harryanddavid.com84%Confidence score: 84%communication
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Harry And David address2500 S. Pacific Hwy, Medford, Oregon, 97501-2675, United States
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Harry And David social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 16, 2024
Most discussed complaints
change of ship to with out notificationRecent comments about Harry And David company
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