Haven Vacation Rentals’s earns a 1.0-star rating from 5 reviews, showing that the majority of guests are dissatisfied with their stays.
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Horrible service
We just spent 4 nights, for 1900.00 in seviervile.
Cabin was beautiful BUT WOULD NEVER STAY AGAIN.ive been staying in air b b and other rentals for over 20 years, I'm not a young or inexperienced. We started with missing batteries in half remotes. We arrived late at night, had to run around looking for AAA batteries.
Not one item in stock ,nothing, no salt no pepper, nothing. Then when we flushed upstairs and downstairs the toilets didn't flush or sprayed all over u.
The finale was ee rented home for out 10 day tenessee trip because we pCked light wanted to do laundry. During first load washer made awful sound and stopped with tub full clothes and water. Called management for 2 days to get these automated messages saying g they notified management. We wound up having g to take stinky clothes out of tub, wri g it and go to laundromat. Ridiculous and NEVER EVER HEARD FROM THEM OR GOT A CL.JUST MESSAGES SAYUNG THEY ATE NOTIFYI G MANAGEME T.if we had a really big issue like heat we would never have confidence they would fix it. Went back to reviews and all the bad ones were about property management. This area has thousands of rentals I would NEVER USE HAVE. PROPERTIES AGAIN. They gave us 100 for our laundry fees. Unacceptable service.
Recommendation: Go somewhere else
Dismal Vacation Rental Experience at 212 Parkline Way, Managed by Haven Vacation Rentals
My recent stay at 212 Parkline Way, managed by Haven Vacation Rentals, was nothing short of a disappointment. The primary issue that marred our experience was the appalling lack of cleanliness in the property. It was evident that the home hadn’t been properly cleaned prior to our arrival, and our repeated complaints were met with indifference.
Additionally, the faulty hot tub further soured our stay. Not only did it take an inordinate amount of time for the management to address the issue, but when it was finally ‘fixed,’ the cleanliness of the hot tub left much to be desired. It was far from the relaxing experience we had anticipated.
Furthermore, the absence of window coverings was a blatant security concern. It’s simply unacceptable to have no privacy in a rental property, and our requests for a solution fell on deaf ears.
Throughout our stay, it was abundantly clear that the property was not being adequately maintained. Despite our best efforts to communicate our concerns, Haven Vacation Rentals failed to provide the level of service and resolution we expected. I strongly caution anyone considering this property for their vacation, as our experience was marred by these persistent issues.
Recommendation: Renter beware
I'm so mad right now, but I'll just tell you what happened
I'm so mad right now, but I'll just tell you what happened. We stayed at 'Black Bear Lodge' and it was gross. Bugs everywhere and the place was falling apart. On the fourth night, me and my baby were in bed and we saw a hornet above my head. My husband and dad tried to kill them, but there were too many. We found eight of them and had to put a towel under the door. When we told the owner we wanted to leave, they said it was normal for the area. They didn't give us a refund or another place to stay. They sent someone to spray, but didn't fix the problem. I didn't want my baby to breathe in the chemicals. They only gave us one day's refund, which we never got. They wanted us to come back, but we said no way. We took good care of the place and have pictures to prove it. Don't stay here or at any Haven places.
Haven Vacation Rentals Complaints 2
I told Haven Vacation Rentals that their cleaners took my whole king bed comforter set, a king fleece blanket, and 2 queen fleece blankets
I told Haven Vacation Rentals that their cleaners took my whole king bed comforter set, a king fleece blanket, and 2 queen fleece blankets. They said, "I don't know about the bedding. We know it's a problem for Haven. We've tried to fix it, but the cleaners still take things." The cleaners also took a queen comforter set, a queen comforter, and a queen blanket. I got those back the same day I found out they were missing. It seems like Haven or the cleaners should pay me back or give me new stuff. Thanks.
We rented a place from Haven Vacation Rentals online
We rented a place from Haven Vacation Rentals online. The house is not like the pictures or ads. No balcony or fire pit. No internet. No front door. Dryer is broken and ruined our clothes. Master suite has no door handle and won't close. There's mold in the shower. Furniture is torn up. Broken window in master bath. Lights don't work in other bedroom. We feel unsafe and dirty in the house because of all this. We had to find a quiet place for internet for my student to take a college quiz online. Our vacation was ruined. My husband and I are both teachers and this is our only vacation. We can't afford to eat the $1600 it cost to stay here and go somewhere else. We tried to fix the issues, but the company did NOTHING. They didn't even give us a partial refund or fix anything. We want our money back. This is fraud and unethical. I don't know how people can sleep at night after doing this to others. It's not a police issue, but this company shouldn't be in business. I want others to know so they don't waste their money or ruin their vacations dealing with this company. They should give us our money back, but I doubt they will. This review is our hope that something will be done.
Stayed at one their rentals in Pigeon Forge 8/21-8/26. Left the place clean, all trash placed in the outside garbage bin & damage free. Now a month later it doesn't appear as if the deposit will be returned. Wondering if anyone else has had this experience with this company. We just want our deposit refunded.
Is Haven Vacation Rentals Legit?
Haven Vacation Rentals earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Haven Vacation Rentals. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Haven Vacation Rentals's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Havenvacationrentals.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Havenvacationrentals.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, Haven Vacation Rentals appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
However ComplaintsBoard has detected that:
- Havenvacationrentals.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The havenvacationrentals.com may offer a niche product or service that is only of interest to a smaller audience.
- Haven Vacation Rentals protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Haven Vacation Rentals
One of the standout features of Haven Vacation Rentals is their impressive selection of vacation homes. From cozy cottages to sprawling estates, their portfolio includes properties that can accommodate groups of all sizes and preferences. Each home is carefully selected and meticulously maintained to ensure that guests have a comfortable and enjoyable stay.
In addition to their impressive selection of vacation homes, Haven Vacation Rentals also offers a range of services to make the vacation experience as seamless as possible. This includes 24/7 customer support, concierge services, and a user-friendly online booking platform that allows guests to easily search and book their dream vacation home.
What sets Haven Vacation Rentals apart from other vacation rental companies is their commitment to providing a personalized experience for each guest. Their team of experienced and knowledgeable vacation specialists work closely with guests to understand their unique needs and preferences, and to recommend properties and activities that will make their vacation unforgettable.
Overall, Haven Vacation Rentals is a top choice for travelers looking for a luxurious and stress-free vacation experience. With their impressive selection of vacation homes, exceptional customer service, and personalized approach, it's no wonder why they have quickly become a leader in the vacation rental industry.
Overview of Haven Vacation Rentals complaint handling
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Haven Vacation Rentals Contacts
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Haven Vacation Rentals phone numbers+1 (865) 263-7366+1 (865) 263-7366Click up if you have successfully reached Haven Vacation Rentals by calling +1 (865) 263-7366 phone number 0 0 users reported that they have successfully reached Haven Vacation Rentals by calling +1 (865) 263-7366 phone number Click down if you have unsuccessfully reached Haven Vacation Rentals by calling +1 (865) 263-7366 phone number 0 0 users reported that they have UNsuccessfully reached Haven Vacation Rentals by calling +1 (865) 263-7366 phone number
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Haven Vacation Rentals emailsinfo@havenvacationrentals.com99%Confidence score: 99%Support
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Haven Vacation Rentals address459 Alpine Mountain Way, Pigeon Forge, Tennessee, 37863, United States
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Haven Vacation Rentals social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Recent comments about Haven Vacation Rentals company
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