Hearts Alive Village Las Vegas’s earns a 1.0-star rating from 2 reviews, showing that the majority of pet adopters are dissatisfied with adoption experience.
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Being forced to surrender my kitten
Took my willow here because he had eaten something that he could not digest and it blocked him up. They ran there tests and found the blockage At first, money was tight, but they said they would work with me. In the tune of 1200 for the cost of surgery 2 days before Xmas eve, Then on Christmas Eve, he wasn't doing any better, said he would have to have...
Read full review of Hearts Alive Village Las Vegascat adoption/volunteer
2 days ago, at 7pm on a Friday night, I walked into this PetSmart not thinking much about finding a kitten to call my own. 3 weeks ago I lost my one tuxedo to renal failure, leaving her sister all alone and my folks and I devastated. We went in search of a friend for her sister this past Friday, looking at the Hearts Alive shelter for kittens...but we struck out and I asked my parents if we could check out this PetSmart, since I know they put up animals for adoption.
We walked in there and I looked around for the adoption center, and as soon as I glanced around at all these beautiful cats...my heart glowed at seeing this 4-month old tabby male named Tito. He looked so gentle, ever at peace with his sister and friend Dolly. My mom was the first to hold him and her heart melted, being a cat lover...then it was my turn. She handed him to me, and I was in love with how sweet and gentle he became in my arms...snuggling himself into my chest and looking to me as if he found a home.
We vowed the next day we'd return to adopt him...we did just that. We brought our black lab to see Tito through the glass and he had no problems; nor showed signs of fear or anger towards a dog. We knew Friday night we had found our kitten and so we filled out the paperwork this past Saturday morning to adopt him.
Only to find out Sunday afternoon, after not hearing any notice for 24 hours from Hearts Alive...my folks went to PetSmart to see Tito. Just to find that a volunteer had come late that night and took Tito, planning to adopt him & that our application had been shoved under a pile of papers...as if to say this had never happened.
Making matters worse was PetSmart and Heart's Alive pointed the finger at each other, as far as whose to blame. Kelly McMahon, executive director, for the organization told my mom that day after my folks had visited their facility that she would "do everything in her power to rectify the situation."
Not only did she fail us, but came up with a bs excuse as to why she did not do more...not even thinking of how this had hurt me or thought about what our family was going through on account of their mistakes.
DO NOT chose to adopt from this organization. They do not put the customer before their volunteers.
If you want to be like my family and go through the same heartache and frustration they've caused us, then that is your choice...this is a fore-warning for all families looking to adopt.
This cold-hearted and selfish act could have happened to any family, not just ours...and the last feeling you want to have is knowing you were NEVER a priority.
Is Hearts Alive Village Las Vegas Legit?
Hearts Alive Village Las Vegas earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Hearts Alive Village Las Vegas. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Havlv.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Havlv.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Hearts Alive Village Las Vegas protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Hearts Alive Village Las Vegas has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Overview of Hearts Alive Village Las Vegas complaint handling
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Hearts Alive Village Las Vegas Contacts
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Hearts Alive Village Las Vegas phone numbers+1 (702) 870-0065+1 (702) 870-0065Click up if you have successfully reached Hearts Alive Village Las Vegas by calling +1 (702) 870-0065 phone number 0 0 users reported that they have successfully reached Hearts Alive Village Las Vegas by calling +1 (702) 870-0065 phone number Click down if you have unsuccessfully reached Hearts Alive Village Las Vegas by calling +1 (702) 870-0065 phone number 0 0 users reported that they have UNsuccessfully reached Hearts Alive Village Las Vegas by calling +1 (702) 870-0065 phone number
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Hearts Alive Village Las Vegas emailsinfo@havlv.com100%Confidence score: 100%Support
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Hearts Alive Village Las Vegas address1750 S. Rainbow Blvd № 4, Las Vegas, Nevada, 89146, United States
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Hearts Alive Village Las Vegas social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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