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CB Travel and Vacations Hilton Honors Worldwide Advance purchase/double billed/promised points
Hilton Honors Worldwide

Hilton Honors Worldwide review: Advance purchase/double billed/promised points

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11:00 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Pre booked my stay on May 17th 2023 with Hilton Honors account. Prepaid for my stay that was scheduled on June 2 and June 3rd 2023 for our niece's graduation from high school. Prior to arrival we checked in online and got a digital key. Used our digital key to get into side door of hotel and went straight to our room. Early AM on June 3rd got a knock on the door by staff and they stated "Oops Im sorry I thought this room was vacant". Got another knock around noon same day and was asked to come to front desk as the desk doesn't have anyone registered to this room. Went to desk and gave my confirmation email information to the staff member and stated we had checked in online and were using our digital key. Staff member told me she wasn't sure what happened but would need to make a new reservation so the room didn't come up "vacant" anymore. Asked if I would be charged as I had already pre paid for the room on May 17th. Was told would absolutely not get charged again. They had to give me a regular room card key because by making a new reservation my digital key would no longer work. No problem right? Yep there was a problem as I was charged again for the exact same amount of my prepaid charge from May 17th and again on June 2nd. Attempted numerous and I mean numerous times to get my money back. Was told by Hilton after at least 10 emails that I would be getting my money back. Called hotel at least 4 times and was told by Danielle the manager who was difficult to get ahold of (appears she has staff screen her calls) I would be getting my money back and was promised 60,000 Hilton points for all the inconvenience. Danielle told me to call her back in a few days if I didn't get my money back. Called 7 days later to tell her I didn't get my money back. She just couldn't believe I didn't have my money because she did what she needed to do on her end. She told me she didn't know why I didn't have my money back and said she has done everything she can on her end. Gave me the managment companies number. Called them and left message. Still to this day never got a call back. Called Hilton again who told me I needed to work it out with the hotel. Never got the points and never got money back from hotel. Luckily I had used my major credit card and opened a dispute to get back my money. Finally got money back by my credit card that provided exceptional customer service unlike this hotel after 74 days! Yes 74 days to resolve! Still am very unhappy about being promised Hilton points and never received them! Would not recommend this hotel and have now become a Marriott member!

Desired outcome: Just want my 60,000 Hilton Honor points that I was promised by Danielle the Hampton Inn Manager on the phone on 3 occasions! Don't make promises you can't keep!

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    More phone numbers
  3. Hilton Honors Worldwide emails
  4. Hilton Honors Worldwide address
    P.O. Box 9003, Addison, Texas, 75001-9003, United States
  5. Hilton Honors Worldwide social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Hilton Honors Worldwide Category
Hilton Honors Worldwide is ranked 333 among 518 companies in the Travel and Vacations category
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