Menu
For Business Write a review File a complaint
ByoJet / Jetescape Travel Customer Service Phone, Email, Contacts

ByoJet / Jetescape Travel
Reviews and Complaints

byojet.com

Learn how the rating is calculated

1.0 14 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

ByoJet / Jetescape Travel Complaints 14

ComplaintsBoard
S
8:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ByoJet / Jetescape Travel Ripp off

Hi,

byojet ripping off to change date when airline cost to change is cheaper. Change date from 13th Feb to 23rd Jan. Byojet reference number BYO20656671.

I need either a refund or date changed without any extra fee if not i am going to ombudsman.

Spoke to 3 agents. Useless gave me 3 different kind of information wasted mg time. Need answer asap

Regards,

Sama Fathima Ameen

Confidential Information Hidden: This section contains confidential information visible to verified ByoJet / Jetescape Travel representatives only. If you are affiliated with ByoJet / Jetescape Travel, please claim your business to access these details.

Read full review of ByoJet / Jetescape Travel
Hide full review
ComplaintsBoard
T
4:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ByoJet / Jetescape Travel Flight booking

Its total a SCAM. I saw the price on the web is $634 for 1 ticket , after process6payment for 3 tickets for $1,902, it came out only 2 tickets for the same amount I have to pay $1,902. Sending me 2 invoices with total different numbers on it. All calls and emails are ignored. Make a big mistake booking this agency without reviewing them! I got some pictures of the price on the website before booking and after processing payment, and the different invoices they sent out.

Claimed loss: $634

Read full review of ByoJet / Jetescape Travel
Hide full review
ComplaintsBoard
K
6:45 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

ByoJet / Jetescape Travel flights cancelled due to Covid and refusal to refund

We booked flights during covid and could not travel. We had to cancel, and BYO Jet took over $1000 to do this leaving a credit voucher for us to use.

I asked for a refund, and they said they would discuss this with the airline - British Airways and get back to me. They didn't.

rebooked but then divorced and cancelled again - losing more money.

Today I tried to book again using the voucher number, but it didn't work. Apparently, I have to book in the same names, same destination, and same airline. There are no British Airways flights - no longer affiliated.

My ex-husband won't pay me the money and I want to take a family member. This has gone on since 2020. No one will speak to me, and I continually get the run around. Are you able to help please.

Voucher number #3F93BC236B

Desired outcome: A full refund of the original amount paid which was $3900.

Read full review of ByoJet / Jetescape Travel
Hide full review

Is ByoJet / Jetescape Travel Legit?

ByoJet / Jetescape Travel earns a trustworthiness rating of 81%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates ByoJet / Jetescape Travel highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about ByoJet / Jetescape Travel to understand what to expect from them.

We found clear and detailed contact information for ByoJet / Jetescape Travel. The company provides a physical address, 16 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Byojet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for ByoJet / Jetescape Travel have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • ByoJet / Jetescape Travel's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • ByoJet / Jetescape Travel's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.
  • The website belonging to ByoJet / Jetescape Travel has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
B
7:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ByoJet / Jetescape Travel Using a Credit Voucher

I have been trying to use a voucher which I accepted due to flight cancellation in April 2020 due to Covid.

I have had nothing but hassle and trouble and feel that BYOJet are scamming me! I have agreed to all conditions - use same airline, has to be used by the original travler, pay upfront and get refund etc..

now they quote me £2025 for the same flights I see on the British airways site for £1289, BYOjet no long 'sell' BA flights on their site

when I complain they said its BA's issue and I should speak with them and I speak with BA and they will not discuss and push me back to BYOjet!

I have called multiple times, requested manager call backs (seems they are 24x7 but managers dont work the late shifts) - call centre based in Phillipines!

Disgusting service! I have also raised a claim with ABTA now as totally fed up dealing with what seems like disingenuous organisation!

Desired outcome: Refund of my money!

Read full review of ByoJet / Jetescape Travel
Hide full review
ComplaintsBoard
D
12:47 pm EST

ByoJet / Jetescape Travel Sheer harassment to reschedule a flight despite availability

This is the worst company to book your travel tickets from. They make the customer suffer to reschedule the flight despite availability quoting stupid excuses like we have different systems and you're not a new customer we cannot book/reschedule you for that price. Their customer service helpline number is good for nothing and simply tests your patience. I will go above and beyond to advise pdople to never use their services. They are just out there to cheat people.

Desired outcome: Refund all my expenses rightaway

Read full review of ByoJet / Jetescape Travel
Hide full review
ComplaintsBoard
M
6:01 am EST

ByoJet / Jetescape Travel Schedule change - flight cancellation

The alternative flight will depart Sydney on 7/04 and arrive in Tel Aviv on Saturday 8/04, this is a dilemma as it's the Sabbath there and transport will not be available till the evening. This means I must stay in the airport till late at night to arrive at my destination very late and I may not be able to check-in.

As suggested, I cannot return from Tel Aviv on 22/04 as I am on a tour, and I have booked activities and places to visit that I don't want to miss out on. Since this cancellation was from your side, you are obliged to find me a suitable alternative flight.

Desired outcome: My original ticket was from Sydney to Tel Aviv departing on 8/04 and then from Tel Aviv to Sydney departing Tel Aviv on 23/04 in the afternoon. Please provide an alternative with the same days and time originally confirmed before.

Read full review of ByoJet / Jetescape Travel
Hide full review
ComplaintsBoard
M
6:15 am EDT

ByoJet / Jetescape Travel Flight booking did not exist

I was booked on a flight to mumbai with a stopover in dubai.

When i got to dubai there was no record of me on the second leg of the flight.

I booked and paid for both legs via BYOJet, when checking back over emails I only had the iteinerary for the first leg even though i had booking confirmation of both legs.

I had to pay for a hotel for the night and book my own flight for the next day from dubai to mumbai.

BYOjet phone lines were only open at certain hours so i could not contact them about it at the time. I have emailed and tried calling all this time (this happened in december). I got one not useuful repsponse from them and have not heard back since.

Desired outcome: Refund on the flight and extras i paid for

Read full review of ByoJet / Jetescape Travel
Hide full review
ComplaintsBoard
L
6:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ByoJet / Jetescape Travel BYO customer care

BYO changed flight without consultation/authorisation or providing alternatives. Change from 55min layover to a 22 hour layover. Contacted BYO 14/4 hung up on, then reconnected with someone who could change the flight if I paid $1450(AUD) which I refused due to the company changing the flight, told issue would be resolved 24-48 hours. 22/4 still no contact form BYO, I have called, on hold for 2 hours to have someone answer then hang up on me when explaining the circumstances

Desired outcome: Flight to be changed/alternatives to be provided without additional payment

Read full review of ByoJet / Jetescape Travel
Hide full review
ComplaintsBoard
K
10:54 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

ByoJet / Jetescape Travel Customer service and flight support team

I have flights booked to the UK 21 February, 2022. Due to Covid changes with Omnicron it no longer safe for us to travel. I rang and spoke with a lady after being on hold for nearly an hour. Her English was poor and I struggled to understand her. I asked her to place the information she supplied into writing in an email and she said she. I have not received an email. I am also bewildered that I took out Covid protection but have been told I will lose over $1300 if I cancel. She could not explain clearly why I was losing this money. I would like someone to investigate the options for cancelling these flights with a much less loss of money. No one should be penalised to this degree under the current Pandemic!

Also I sent 2 online queries asking the same over a week ago and no one has replied. With under a month until the scheduled travel I am very worried that I have been totally ripped off. I will lodge this with the Ombudsmen also.

Thanks

Booking reference: BYO12586702

Katherine Macbeth

Total flights $2,919.44

Adult ticket x 2 $2,919.44

AirHelp+ $40.00

Baggage protection $28.00

CancelProtect $178.00

COVIDProtection $28.00

VIP Support - Value $19.00

Merchant fee $18.31

Total Paid AUD $3,230.75

Desired outcome: Immediate full refund

Read full review of ByoJet / Jetescape Travel
Hide full review
ComplaintsBoard
C
10:09 am EST

ByoJet / Jetescape Travel Refund on cancelled flights

Our Flights booked through BYOjet to the US from the UK with Virgin Atlantic were cancelled in April 2020 due to COVID-19 and we still have no refund we have been waiting since May for this refund now you cannot contact anyone from BYOjet no e-mail, no phone. Has this company gone into administration because then I can get my money back from Virgin?

Read full review of ByoJet / Jetescape Travel
Hide full review
ComplaintsBoard
S
2:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ByoJet / Jetescape Travel Cancelled flight without notice

Hi,
I booked for a flight to Fiji via Brisbane from Sydney on the 28/03/20.
Upon arriving for checkin i noticed that the flight VA909 was cancelled..
I didnt receive any email from BYOjet about the cancellation..
Now im trying to contact BYOjet for a refund and have been unable to get through or waiting for ever on the phone..
I have been trying to contact them by phone since the 28th and been unsuccessfull..

Read full review of ByoJet / Jetescape Travel
Hide full review
ComplaintsBoard
H
6:13 am EST

ByoJet / Jetescape Travel selling oman air business class tickets

Bought Oman Air business class 2 tickets through BYO Jet advertised on SKYSCANNER. Payment taken by BYO. Confirmation for reservation is received as advertised from BYO and Oman Air in October. The routing is outwards LHT-Muscat-CMB, inbound CMB-Muscat- LHR.

After 7 weeks BYO jet contacts stating Oman Air does not operate the connecting flight sold to us from Muscat to Colombo on out bound route and forcing 16 hours layover ! On the return flight again, flight is cancelled and delay of 9 hours plus!

When we declined, we are threatened by BYO Jet, we will loose all the payment or partially to be decided by Oman Air. Blackmailing? When called Oman Air refuses to discuss stating the dealing is between Oman Air and BYO jet and not the passenger. We are asked to contact BYO Jet. And in return BYO Jet blames Oman Air.

All this is using SKYSCANNER legitimising rouge online sellers giving them a perfect online platform?

The issue is still not resolved and no response from Oman Air or BYO jet.

Read full review of ByoJet / Jetescape Travel
Hide full review
ComplaintsBoard
E
2:29 am EDT

ByoJet / Jetescape Travel incorrect itinerary, unethical behaviour

I've booked a flight syd-ccu-syd on 21-31 oct, 2019 and they sent me an incorrect itinerary after how many emails i've sent. They reply with you that they will come back to you 3 working days. I've already sent them several emails and contacted them on the phone but i've got a rude customer service call centre. I've asked for the address of the company in qld and they won't give it to me and been asking me why I do have to contact the head office.
All I need is my correct itinerary and i've already paid for it, but they make my queries so unbearable and giving me a hard time. I've already lodged a complaint with nsw office of the fair trading and also sent an email to lenny padowitz, the managing director.
It's the first time in my over 15 years of booking flights that this online travel agency takes more than 5 days now to resolve my queries. Unbelievable.

Read full review of ByoJet / Jetescape Travel
Hide full review
ComplaintsBoard
S
8:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ByoJet / Jetescape Travel air tickets - ref byo 8422706

Dear Madam/Sir,

On 25 Sep, i.e. day before yesterday, I booked 3 Sydney Delhi return tickets, for travel in Feb 2019 via BYOjet. Yesterday, when I read the email they sent me, it showed a return date of 15 March instead of 15 Feb. I straight away rang and requested a change of date (within 15 hours of booking). They asked me for AU$ 500 ($260 Airline fee + $140 BYOjet fee + $100 fare difference) per person for change of date, while I am getting a whole new return ticket for the same dates, for AU$ 750pp (screenshot attached). The change of date charges seem outrageous.

When I requested cancellation of ticket, so I could buy from someone else, they said, it's a non refundable ticket, so the same charges would apply. They also refused to show me their IT log where I keyed in the dates of travel, claiming it is confidential. It seems preposterous that my own record is considered confidential. And if I have indeed made the error of writing the wrong date, I'm willing to pay the fare difference (if applicable). It's not as if I've changed my mind, I am asking for a change of date as soon as I've got the email showing the incorrect return date.

I am totally disappointed with the lack of concern shown by BYOjet towards their customers. I request you to step in and help me either in getting a refund or in getting the return date changed without them charging me an outrageous sum of money. They are cheating customers, I have now read several negative reveiws on various websites, including facebook from disgruntled customers who have been cheated by them.

Kindly help.

Thanks in anticipation.

Sangita Gupta
Ph: [protected]

Read full review of ByoJet / Jetescape Travel
View 0 more photos
Hide full review

ByoJet / Jetescape Travel Reviews 0

Looks like ByoJet / Jetescape Travel has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent ByoJet / Jetescape Travel, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of ByoJet / Jetescape Travel complaint handling

ByoJet / Jetescape Travel reviews first appeared on Complaints Board on Sep 27, 2018. The latest review Ripp off was posted on Jan 15, 2024. ByoJet / Jetescape Travel has an average consumer rating of 1 stars from 14 reviews. ByoJet / Jetescape Travel has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.2
13322 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. ByoJet / Jetescape Travel Contacts

  2. ByoJet / Jetescape Travel phone numbers
    1300 296 538
    1300 296 538
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling 1300 296 538 phone number 0 0 users reported that they have successfully reached ByoJet / Jetescape Travel by calling 1300 296 538 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling 1300 296 538 phone number 1 1 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling 1300 296 538 phone number
    50%
    Confidence score
    Australia
    +1 (888) 794-1296
    +1 (888) 794-1296
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +1 (888) 794-1296 phone number 0 0 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +1 (888) 794-1296 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +1 (888) 794-1296 phone number 0 0 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +1 (888) 794-1296 phone number
    USA & Canada
    +1 (800) 099-0305
    +1 (800) 099-0305
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +1 (800) 099-0305 phone number 0 0 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +1 (800) 099-0305 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +1 (800) 099-0305 phone number 0 0 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +1 (800) 099-0305 phone number
    Mexico
    +61 756 000 805
    +61 756 000 805
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +61 756 000 805 phone number 1 1 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +61 756 000 805 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +61 756 000 805 phone number 0 0 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +61 756 000 805 phone number
    100%
    Confidence score
    Customer Service
    +61 731 995 250
    +61 731 995 250
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +61 731 995 250 phone number 1 1 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +61 731 995 250 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +61 731 995 250 phone number 1 1 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +61 731 995 250 phone number
    Head Office
    +64 98 010 021
    +64 98 010 021
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +64 98 010 021 phone number 2 2 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +64 98 010 021 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +64 98 010 021 phone number 1 1 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +64 98 010 021 phone number
    33%
    Confidence score
    New Zealand
    +44 808 189 1414
    +44 808 189 1414
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +44 808 189 1414 phone number 2 2 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +44 808 189 1414 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +44 808 189 1414 phone number 0 0 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +44 808 189 1414 phone number
    100%
    Confidence score
    United Kingdom
    +353 766 805 171
    +353 766 805 171
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +353 766 805 171 phone number 1 1 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +353 766 805 171 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +353 766 805 171 phone number 0 0 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +353 766 805 171 phone number
    100%
    Confidence score
    Ireland
    +33 805 080 324
    +33 805 080 324
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +33 805 080 324 phone number 1 1 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +33 805 080 324 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +33 805 080 324 phone number 0 0 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +33 805 080 324 phone number
    100%
    Confidence score
    France
    +852 30 085 807
    +852 30 085 807
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +852 30 085 807 phone number 1 1 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +852 30 085 807 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +852 30 085 807 phone number 0 0 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +852 30 085 807 phone number
    100%
    Confidence score
    Hong Kong
    +972 23 721 164
    +972 23 721 164
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +972 23 721 164 phone number 1 1 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +972 23 721 164 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +972 23 721 164 phone number 0 0 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +972 23 721 164 phone number
    100%
    Confidence score
    Israel
    +81 363 880 339
    +81 363 880 339
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +81 363 880 339 phone number 1 1 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +81 363 880 339 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +81 363 880 339 phone number 0 0 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +81 363 880 339 phone number
    100%
    Confidence score
    Japan
    +65 31 585 058
    +65 31 585 058
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +65 31 585 058 phone number 1 1 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +65 31 585 058 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +65 31 585 058 phone number 0 0 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +65 31 585 058 phone number
    100%
    Confidence score
    Singapore
    +27 213 007 894
    +27 213 007 894
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +27 213 007 894 phone number 1 1 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +27 213 007 894 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +27 213 007 894 phone number 0 0 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +27 213 007 894 phone number
    100%
    Confidence score
    South Africa
    +66 21 055 726
    +66 21 055 726
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +66 21 055 726 phone number 1 1 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +66 21 055 726 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +66 21 055 726 phone number 0 0 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +66 21 055 726 phone number
    100%
    Confidence score
    Thailand
    +971 800 032 0402
    +971 800 032 0402
    Click up if you have successfully reached ByoJet / Jetescape Travel by calling +971 800 032 0402 phone number 1 1 users reported that they have successfully reached ByoJet / Jetescape Travel by calling +971 800 032 0402 phone number Click down if you have unsuccessfully reached ByoJet / Jetescape Travel by calling +971 800 032 0402 phone number 0 0 users reported that they have UNsuccessfully reached ByoJet / Jetescape Travel by calling +971 800 032 0402 phone number
    100%
    Confidence score
    UAE
    More phone numbers
  3. ByoJet / Jetescape Travel emails
  4. ByoJet / Jetescape Travel address
    275 Grey Street, South Brisbane, Queensland, 4101, Australia
  5. ByoJet / Jetescape Travel social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.