Hilton Worldwide
Reviews and Complaints

We are staying as a group in the hotel and we were being loud so we got a complain because we were in the lobby so we left the lobby and had barely walked out of the lobby being silent when she stormed after us very rudely and told us she was going to kick us out of this hotel and escort us out personally. I am an adult but I was with a group of children and the way this employee attacked us when I was obviously kids was not okay and scared the kids who had no idea why they were being yelled at since they had gone silent after being asked to. I personally find that this women was angry for personal reasons since we had made a comment about how wonderfully nice the usual manager was to us seeing as we were a huge group taking up almost a whole floor in this hotel. This woman ran at us which was so unacceptable and needs to be trained in how to handle situations with customers. She demanded that we return to our rooms and that she personally was going to escort us which is completely innapropriate and ruined my experience in this hotel.

4 hour drive to Hampton Inn & Suites Schertz
17702 IH 35 N, Schertz, TX 78154
(210) 566-6110
https://maps.app.goo.gl/c2v1FQv9uzheHp999. We arrive at 1230 am just past midnight. We are checked in and proceed to 4th floor. When we enter elevator, it is extremely hot inside. 4th floor corridor is as well extremely hot, enter room and it is cooler but still very hot. Put AC on high at coldest setting. Bathe my 2 boys then go to sleep. My son wakes me up at 5 drenched in sweat complaining about the temperature. It is extremely hot. I get dressed speak to front desk. They "upgrade me" to an adjacent room, same floor, same problem. I am leaving the hotel and not staying the 2 nights I paid for. These have been a miserable 4 hours and 300 down the drain.

I provide feedback on my recent stay with Hampton Inn Savannah, GA Gateway location. It was not a good review. In fact it was awful.

Zero response from Hilton/Hampton.

My stay was May 31 to June 1.
Zoe A Mercer

I am a loyal Hampton Inn/Hilton honors member and I was disgusted. I did not bring this to the attention of the staff because I assume the staff is the issue and aside from closing and cleaning the entire property they could not address the multiple issues.

The issues include:

Broken furniture
Filthy walls
Expired elevator inspections
Sticky dirty elevator floors, not cleaned once during my stay.
Stained toilet in my room
Half used shampoo in my room
Dead bugs is the cieling fixtures in the room
Old soap/paper wrapper stuck to the tub wall
Caution Wet Floor yellow plastic signs hung from the elevators interior rails in each elevator the entire stay.
Filthy lobby restrooms with torn up less than half full toilet paper roll and open broken feminine hygiene box
Punched in lamp shade
Pulls and damage to the duvet cover
A non working telephone.
A manager you was frustrated that my broken telephone kept dialing the front desk thru no fault of my own and entered my room while I was haf dressed to with great agitation rearrange phone plugs. Which did not solve anything except stop my receiving my morning wake up call.
Garbage piled up and overflowing in the entry recepticle.
Employee smoking at the entry and arguing loudly on a personal call.
This list continues.

All in all Gross.

Value for my money zero and I am completely of the opinion that Motel 6 would have been better.

My son attends the Savannah College of Art and Design. I typically stay in Hampton's historic district properties but due the commencement at SCAD and term ending no rooms were available for my stay.

None the less I made an assumption that Hilton/Hampton is held to a consistent standard. Not so with this property.

I have photos as well which are on my phone. If you can provide me with follow up and an email address I would be happy to forward them.

Regards

Zoe A Mercer
[protected]@yahoo.com
[protected]

My name is Alonzo Troy Westmoreland and I am the President of MMD Technologies and I have been a Hilton Honors members for a long has I have been traveling for business for over 25 years. I have never had a worst experience because of your employee Kenneth Williams. This the first of several post that I will use file a formal complaint. I was in a relationship with Marisha Braxton and I did not know she lived with Mr. Williams. Mr. Williams located my work number in Mrs Braxton's cell phone and took it upon himself to text around 2am. After exchanges several messages he identifies himself and sends his phone number 323-240-8786. He indicated I can come get Mrs Braxton and text several vulgar remarks. I informed him that I was not coming and that I had moved on. He states he would love to see her face if I would come to his house and tell that I moved on. I informed him that I would not participate in anything of that nature. Mr. Williams calls me the next day and indicates that Mrs. Braxton forget to hang the phone when they were speaking and he thought she was having sex at his house. I hevites me to come to his house. After telling him no several times ai agreed to come to his location to clear the matter up. He texts me his address 11990 Beach Blvd and indicates she has been car a Dodge and want me to pick him up at his place of employment and send the address for the Hampton Inn 1515 1st Street Jacksonville FL. I let him know that I approximately an hour away in Amelia Island he told me come and he would be ready. He called me several times as I was enroute to ensure I was coming. I picked Me. Williams up and he entered my car with several white trash bags. He indicated he was going to pack he belongs and everything would be ok between himself and I. He proceeded to speak or his cell phone with Mrs. Braxton and they discussed. She only said pleasant things in regards to me and our relationship. I will complete the remaining issues regarding this incident on another post and I am currently on a plane flying back to Houston. Thank you.

Hello there my family booked 2 rooms for a 2 nights stay months ago at the Hampton Inn near the Buffalo Airport. When we got to the hotel to check in last night at 11pm we were told you guys overbooked your hotel and that we were going to be sent to the Best Western down the road for the first nights stay. While I do appreciate that we got the one night's stay compensated I am still very grossly dissatisfied with this whole experience. How could your system overbook? I would expect this from a cheap hotel chain or a motel but not from a hotel with the Hilton name. I understand that system errors happen, but once your staff found out about being overbooked it should have been handled MUCH better. Whoever booked the rooms last should have been the ones to be sent to another another. We shouldn't have been penalized when we booked months in advance. Not only that but we should have been informed right away. Somebody should have called us. How could your staff think it's okay to wait till their guests come in and then inform them that we wouldn't be staying here. We wasted time and energy unpacking our car at 11pm at night. We were tired and exhausted and then had to go through this situation. We then had to Waste our time repacking up our belongings and go back to your hotel to confirm that we could get a room for the 2nd nights stay. There weren't any rooms available yet so we left the hotel again. If we had been able to stay both nights we wouldn't have had to waste all this time unpacking, repacking, checking out, and driving back and forth. We could have relaxed in the room the second morning. I'm also very disappointed in the manager of this Hampton Inn. Her name is Janice Edgerton. When we called her to complain about this whole situation and what she could to to help rectify the situation such as giving us our second night free or give us some kind of discount, she was not empathetic at all. All she said was this kind of thing happens all the time and that we should be understanding of the situation. First of all that doesn't make me feel better to hear that this situation happens all the time. That doesn't make me want to stay with Hilton in the future. Her response was just not something you want to hear when you're already upset and exhausted. Honestly even if she said she would give us free snacks or free room service or something I wouldn't be writing this complaint. I would have felt that she tried to do what she could to do help us feel better. But she didn't do anything. She wasn't even empathetic when we said we would never stay at Hilton/Hampton Inn ever again. She obviously doesn't care about her customers. So I would really like to know how a situation like this can happen in the first place. How can your system overbook a hotel and what can you do to make me believe that Hilton is still a great company to provide my business to? I would like some sort of compensation for the amount of time we have wasted already from this whole situation.

We checked into the Hampton Inn in Natchitoches, LA on 5-8-19 with no issues. We were there for a softball conference tournament and the games ran late on 5-9-19. When we tried to get into our room at 1:30am on 5-10-19, our key wouldn't work. When we went downstairs, we were told that they never had record of us checking in and actually gave someone else our room. When those people accessed the room, they saw our belongings. (we obviously had checked in) The hotel had my reservation with my name and phone number, but no one had the decency to call me and try to figure out what happened. We were finally able to get back into our room and we were told we would only be charged for one night. On my credit card statement, I have 2 separate charges for each night. (also, one charge is from my card and one from my husband's card. I used my card on 5-8-19 which is when they are telling me they have no record of us checking in. Then HOW did I get charged?) I want a refund like promised to me.

Terrible night stay because our shades would not close. The curtains wouldn't even pull. As women you want privacy. That wasn't all the lights for parking area shined right in the room and needless to say No sleep. Also the walls are paper thin if you didn't keep the air going you heard what people were saying in the next room and there was a snorer in the other. The employees did not care when complaining the night of or the next morning. Pitiful breakfast bar and not very nice staff. Plus they wanted 300 for the room which is laughable.

Dear Sir/Madam,
I stayed at Hampton Inn & Suites 1520 Carolina Place Drive, Fort Mill, SC 29708 from 3/27 to 3/29/2019 (Confirmation Number [protected]).

Unfortunantely, the staff was not able to insert the right billing adress. Now I have big troubles with my travel expense report.

Could you please send me a revised invoice with the follwing billig adress:

Continental Reifen Deutschland GmbH
Jaedekamp 30
30419 Hannover
Germany

My email adress: julian.[protected]@conti.de

Thank you very much for your support.
Best regards
Julian Becker

My complaint is to make aware of the procedures and approach that were taken by Hampton Inn Suites management & staff were very poorly and hopefully if another patient from Moffitt Cancer Center or visitor stay at the hotel in the future doesn't experience what my brother and I did ..
My name is Denise and my brother is Erik J Rodriguez he is presently a Cancer patient at Moffitt Cancer Center, on 4/15 - 4/19 Moffitt C.C. reserved a 4 day stay for my brother and I to be close to the hospital, since he was getting test done to get ready to have a BMT done the 1st night I got bit by a bed bug and was able to get the insect in a cup and take it to the front desk personnel, the employee asked me what I wanted done, I advice him we needed to change rooms since my brother was a patient at Moffitt, when I came back in the afternoon the assistant manager was there and I approached her and asked her if she new what occurred, she advised they were looking into it, for 2 days no one bothered to apologize for this incident that could of affected tremendously my brother if he would got bitten by this insect causing him to have an infection due to his immune system being low, when I saw my social worker I advised her what had occurred she then processed to apologize and assured me she would contact the hotel, it was then when the last night of stay management sent a small bag sorry to say junk food snickers bar and chips that my brother cannot consume with a small bottle of water and a apology handwritten card, No one approached us in person...not to say this was not a common complaint for us, the most important thing we expected was an apology, would of gone a long way, we we're very disappointed, I do want to thank the food staff that was extremely kind to us while having our meals . I just want to add that social media is a very powerful source and we are discreet people that don't like to cause a seen, with that said we hope your staff can be trained to deal with situations (complaints) that are not common it sure can make a difference. This occurred at 8210 Hidden River Parkway Tampa FL 33639 Hampton Inn & Suites ( my email [protected]@aol.com) Thank you for your time .

I am a Professional Musician for over 30 years. I have stayed in many hotels. The touring company has stayed at Hampton Inn for many years.
I have never experienced this particular issue in all those years.
We were staying at the Hampton Inn 155 Placerville Rd Folsom California.
We were staying for 2 nights and then heading for Oregon. We went to our theatre performance and when I came back, everything that I left behind was gone. In my drawers. On the table. On the bed. Everything in the bathroom. All the food I purchased in my fridge. I let front desk know and they said they would look into it. The next morning we were leaving for Oregon. The fellow I was speaking with was of Latin decent I believe and had long black hair in a ponytail. He told me there is no way that the maid would take anything. I told him everything I left was gone. He said anything that has been left behind is handed in to the front and they have a spot that they keep everything. And none of my belongings were there. The the fellow at the front desk changed his story and said that he the maid thought we had left. That is 100% inaccurate. I saw the made during the day and she asked me if I wanted my room cleaned. I told her we had a show and we'd be back later tonight. She asked when I was leaving and I told her 1:30. She said I'll clean your room after you leave and I thanked her. So the clerk wasn't telling the truth. Now we are waiting in the lobby to go to Oregon and he said that the maid is on the way and he will call her. He called her and he told me that shes bringing the stuff she had in her car. Now one of my colleagues interjected and said, if your maid submitted the items to the front desk is one thing, but once she takes if off the property its theft. My colleague challenged the clerk and said is that theft when its taken off the property? He agreed. So he comes back and gives me a small bag of just some of my toiletries. Nothing from drawers, none of the food and all the rest of the items in the bathroom. The clerk stated that he would ship the items to my home. I gave him the address and my cell phone number. I asked him why doesn't the maid give them to me now, he said she has to go get them later, which sounds like she brought my stuff home. I wouldn't want to be responsible for taking anyone job away however, the one thing that is a problem for me is the custom made mouth guard that I wear that is worth $600. My toiletries food and some clothing that was missing is probably around the same amount. Nothing was shipped to my home and no one has called me from the hotel. Im looking for a quick resolution.

On July 3rd, 2018 I made reservations at he Hampton in Kent Ohio to attend a wedding. When I arrived at 1:00 a.m. on August 17th I was told the hotel had overbooked and no rooms were available. I was insistent on a room but the female clerk advised she was looking at other hotels in the area for a room. The reservation I had made was 6 weeks prior and close to family I hadn't seen in years. After several minutes, the clerk did come up with a room which was configured differently from the one I had reserved. I have a medical issue that makes it terribly difficult for anyone to sleep in the bed with me. I had reserved two queen beds but the only choice we had was a king. The clerk, Victoria, stated that was the best that could be done but I would not have to pay for that nights stay since it was the Hotels fault.

After a not so great night of sleep, we went to the wedding as planned only to return and have our room keys not work. Not a huge deal but a definite inconvenience. When we went to check out, again after a not so great night of sleep, I was charged for both nights. I told the gentleman clerk that I was told that I wouldn't be charged for the first nights stay. He asked me who told me that and I told him Victoria. He said that she no longer worked there and she didn't have permission to make those kind of decisions. I asked for the manager and was told he didn't come in until 1:00. Well my flight left Akron/Canton airport at noon.

I did get the managers business card from the front desk and emailed him but have not received a response. I checked my credit card today and have been charged for both nights stay.

My wife and I do travel a lot and we look for Hampton Inn's to stay. We are Hilton Honors members and have never experienced anything like this at any other Hampton or any other hotel. I hope this wasn't our last stay at a Hampton Inn.

Please check your credit card statements. I paid with a CC and received a receipt on check out for the correct amount. Upon checking my statement, I had been charged 3 more times for the same room, but this time the charges were more. I have had to call the Hotel and the CC company in hopes of rectifying this. I already had posted a review on Trip Advisor regarding this hotel. I believe they inflated their rates during hurricane Irma. Remember: check your credit card statements carefully.

The most terrible Hampton Inn is on route 17 Mahwah, New Jersey. It's very dirty and filthy. Looked more like a cheap motel on a highway. Our room wasn't clean enough, towels were with disgusting stains. The staff was rude and inattentive. I'm so disappointed with them because I feel like I just wasted my money on nothing and could have chosen something better and cheaper.

June 25, 2016. Our college level baseball team playing at SFA that weekend booked serval rooms. when they arrived after Playing in 100+ weather they found out there was no water. The office said would be back on by 5pm(several hours from that time) Not a big problem yet. The water did not come back on until 10pm. Our boys had to play a game the next morning. Ok, what a pain but is what it is. expected some kind of discount at check out...nothing! In fact we were told that is was not their fault that the water was off and that the owner (who never showed up or seamed to care apparently ) said he would talk to the city on Monday. Newsflash...was not our fault either! Fact is we booked many room's and had no water to shower drink or flush toilets for 15 teenage boys and the owner doesn't do anything? and the front desk wants to avoid the blame? We found out that other hotels in the area had no water also and they were giving out free water bottles and reserved 10 rooms at a hotel across the street for their guest to shower. Something needs to be done about this! Its not about the money, heck its a low end hotel. But is about the owner not helping his guest when they need it and totally turning a blind eye.