HMS Home Warranty / HMS National / Cinch Home Services
Reviews and Complaints

I have a 37 yr old air conditioning unit that has borke down each summer. I have tried not to file a complaint but see if I could get it fixed. This year, I finally filed a complaint. Becasue of a dirty air filter, they are saying it is a lack of maintainence and not due to the unit being 37 years old. The whole reson I bought the warranty 2 or 3 yrs ago was becasue the unit is so old. I cannot control what happened before I bought the house and if they were not going to cover it, they shouldn't have sold me the warranty. They are a joke and I am telling anyone and everyone who asks that they are ridiculous!
I am getting a second opinion today that is independant and contacting a lawyer!

This company never calls the repair company. They leave it for you to deal with. They could care less how long you sit without service. They won't cover what you believe is covered under your policy. They'll offer you different options of coverage such as paying disposal fees for hot water heaters or covering only the cost of the hot water heater and sending you a reimbursement check within 2 weeks - you pay for installation. So what did I pay for home warranty coverage for? I've now sat for almost 2 weeks without a hot water heater. No one cares and no one wants to call you back. Even the service repair contractor plumber! Do not use this company! They stink!

We bought a foreclosed home in '08. Our title company, Key Title of Reston, Va., added HMS home insurance into our closing paper the last minute when we closed the house. The charge wasn't listed the day before when we requested a copy of the estimated fees. It turns out that HMS was a total disappointment. We've never received the detailed document as of what're covered and what are not. So basically any problems are subjected to the intepretations of HMS. Few months after we moved in, we noticed some ceiling stains under the upstairs bathroom and called HMS. HMS sent a local company, K&K Plumbing, to check out the problems. The plumber from K&K visually inspected the problems and said that the floor wasn't leveled and the toilet wasn't properly installed. Thus HMS insurance wouldn't cover it. He also recommended us to redo THE ENTIRE bathroom floor. We then called an independent plumber and he said it the floor was fine, no need to redo the entire floor. He removed the toilet, put some cement under the 12x12 tile, changed the flanges and the wax ring and reset the toilet. And the problem was gone! My lessons: Don't buy HMS insurance, and don't use K&K Plumbing in N.Va.

Three weeks after purchasing our home the washing machine sprung a leak. No problem, like fools we had purchased the hms masterpeace protection plan for $459.00 with $100.00 deductible... We knew the appliances were older.

My wife, who has much more patience than me... Spent two hours on the phone with various incompetent hms employees who assured her that we did not have the masterpeace plan or any other hms warranty. After moving up the food chain she finally found a person who was able to verify our coverage and assigned a local company to come out and inspect our washing machine. The local contractor (south jersey) has many years of experience and took one look at the machine and told us it was gone. Kaput, the replacement parts would be more than the cost of a new washing machine. He said he'd send a report to hms and we should start looking for a new washer.

Imagine our surprise when hms called and said our claim was denied due to a preexisting condition. We argued that we used the washer for three weeks without a problem and their contractor said we needed a replacement. Read the fine print was the reply.. We reserve the right to make all final decisions regardless of what our contractor recommends.

Hms peacemaker is now at war with me and they will live to regret this criminal act. My last stop will be barack obama, but I suspect we'll have this resolved before I have to make their collective lives miserable... The state of new jersey and my local congressman will be my first stop.

If you are considering this scam of a company... Understand this... I am 56 years old and this is the second complaint posting i've ever written in my life...

Hms home warranty is a complete scam... You have been warned... Help me put these thugs in their proper place... Down in the sewer with the rest of the rodents!

I am a design and maintenance engineer for the united states navy. Part of my responsibilities is application engineering and maintenance of mil spec hvac systems. I have also authored military performance specifications for several hvac systems currently being used in the fleet. Below is my documented experience that I had my lawyer review for a malfunctioning heat pump at my newly purchased home.

12/29/08: after receiving a $1000 electric bill for december, I realized that the house was being heated exclusively with the electric strip backup heat and not the heat pump for almost a month. I called hms to make a claim about my heat pump malfunction. The claim was made with an automated system, which gave me an hvac contractor to call, the deductible amount, amount a claim number. I called alvico hvac and made an appointment for 12/31.

12/31/2008: (because of the large window of time required to wait for the technician to arrive, I choose to have my mother wait for the technician so that I wouldn’t have to miss a day of work. Therefore, the morning events are based on a conversation that I had with the alvico technician on 1/2/2009.) the alvico technician arrived at my home at approximately 8:30am. He inspected my heat pump and found that the high-pressure safety switch had tripped and needed to be reset. He then inspected the evaporator fan air filter and found that it was dirty. He then reset the high-pressure safety switch, and restarted the system without an air filter. He observed the system run for 10 to 15 minutes. He left me a message at my work that the dirty filter had caused the high-pressure safety switch to trip. He left my home 30 minutes later at approx 9:00am. Later that day the temperature in the home became noticeable cold, and I noticed that the backup heat had been activated. I also noticed that the outside unit was not running. I continued to observe the operation of the system for the remainder of that day.

1/1/2009: my observations of the heat pump system had not changed from the day before and the house continues to be noticeably cold, the backup heat was running, and the outside unit was not running. The system continues to operate without an air filter.

1/2/2009: I contacted alvico and spoke with the technician that had serviced my heat pump. He explained his findings to me, and we discussed the dirty filter. I informed him that before I purchased my home in november, a complete servicing was performed on the heat pump as a contingency of my contract, and that I had written documentation that the filter had been cleaned only a month earlier. I asked if he had taken pressure reading as part of his diagnosis. He told me that he did not see the need to hook up any gauges to the unit at that time or attempt any other normal diagnostics. I indicated to him that the heat pump had not been heating properly since he had left and inquired about him returning to continue troubleshooting the system. He admitted that the filter might not have caused the malfunction, since the system had now malfunctioned without an air filter installed. He advised me that he could not return until I requested a recall of my claim with hms and they contact him to return. I immediately called the hms claims department and explained the situation to the claims representative. The claims representative informed me that a report had not yet been submitted by alvico and that hms could not recall the claim until a report had been received. The claims representative made a note on my claim that my heat pump was still malfunctioning and that a recall had been requested. The claims representative stated that I should expect a call from alvico during the following week to set up a return visit.

1/6/2009: after not receiving a call from alvico, I called hms claims and requested the status my recall from the claims representative. The claims representative indicated that the recall had been refused because the problem had been caused by a dirty air filter which was a maintenance issue and not a repair issue. I reiterated my story about the heat pump continuing to malfunction after the filter had been removed, and again requested a recall on my original claim. The claims representative spoke with her supervisor and indicated that the supervisor was not willing to recall the claim, and that I would have to submit a new claim for the same failure, and then pay another $100 deductible to alvico when they arrive to continue troubleshooting the heat pump. I requested to speak with her supervisor.

1/6/2009: later that evening, I received a call back from the hms supervisor. After discussing my concerns, he agreed to recall the claim and have alvico return to continue troubleshooting the malfunctioning heat pump. He warned me that if alvico finds some other maintenance related issue that is causing the heat pump to continue to malfunction that I would be responsible for another $100 deductible paid to alvico.

1/7/2009: I called alvico and set up a service call for 1/9/2009. The alvico representative also warned me that if the technician finds some other maintenance related issue that is causing the heat pump to continue to malfunction that I would be responsible for another $100 deductible. During that day, I noticed squealing and grinding sounds coming from the hvac vents, and the floor in the bedroom and kitchen were rumbling and vibrating.

1/9/2009: I choose to take the day off from work, so I could observe the technician while he diagnosis the problem. A different technician from alvico arrived and asked for details of the problems with the heat pump system. I described for him the sounds that I had heard from the vents and the vibrations that I felt in the floor. The technician indicated that the sound and vibrations are consistent with a failing blower motor. I also described how the heat pump system had been running non-stop but blowing cold air most of the time. The technician attached pressure gauges to the outside unit of the heat pump and started the heat pump system. We both observed a system fault and then the outside unit shut itself down. The technician researched the fault code and found it was an overpressure fault from the high pressure safety cutout switch. The technician’s supervisor called the technician during the diagnostics and requested an update.
(I found out from the technician that his supervisor had performed the original diagnostics at my home.) the technician told his supervisor what he had observed and also what I had mentioned about the blower motor making noises and vibrations. The technician also told his supervisor that he was concerned by the erratic behavior of the pressures and suspected a bad tev (thermostatic expansion valve). The alvico supervisor told the technician that he suspected the dirty air filter to have caused the blower problem and that maybe the system had been overcharged with refrigerant which was causing the system to fault on overpressure. After the call had ended, I discussed with the technician the possibility that the failing blower was not moving a sufficient amount of air to remove the heat from the evaporator coil allowing pressure to build up and eventually tripping the safety cutout switch. He agreed and informed me that even though he was not able to hear the fan noises at the time of his visit, he was going to recommend replacing the blower motor. He also informed me that, on the advice of his supervisor, he was going to remove some refrigerant from the system to relieve pressure that would keep the system from faulting on overpressure and run until the new fan motor arrived. I expressed my concerns that removing some refrigerant without knowing the actual charge in the system may mask the real problem and cause the system to run inefficiently. He agreed and assured me that after the new blower motor was installed the system would be recharged. I requested that he weigh out the charge so that we would have documented evidence of the actual charge before he removes any refrigerant. He told me that he did not bring his scale and could not perform the common task. After some refrigerant was removed, we watched the system run for approx 30 minutes without a fault. I then showed the technician the suspect air filter that his supervisor had removed during the first visit, and asked his opinion about the filter. He agreed that the filter would be considered 100% blocked because no light is able to penetrate the filter, but indicated that 100% blocked does not mean that air cannot pass through the filter. The blocked percentage is an indication of how often a filter is to be cleaned or changed. He agreed that since the filter was a washable black foam core filter with black polyester mesh on both sides, it is very hard to evaluate blockage with the light test. The color and construction of the filter makes it hard for light to permeate even when the filter is clean. He watched as I cleaned the filter with a water hose. After some effort, we were able to see light though most of the surface area of the filter. The technician left and the heat pump continued to run throughout the day and night without fault.

1/14/2009: I received a call from the hms supervisor, and he informed me that the report from alvico for the 1/9 visit indicated the heat pump system had a bad blower motor caused by the dirty air filter, and under my contract hms is not responsible to cover repairs for failures caused by insufficient maintenance. There was no mention of the possibility of a bad tev in the report. I informed the hms supervisor of my profession, and that as part of my job is to maintain and repair hvac systems. I continued by stating that in my professional opinion, since the heat pump system is approximately 13 years old and reaching the end of its serviceable life, that it is common for blower motors to fail after more than 10 years of use. The hms supervisor said that he was not knowledgeable about heat pump systems and had no information about the normal life span of a blower motor. The hms supervisor suggested that hms might want to get a different hvac contractor to inspect the heat pump system to get a second opinion about the blower motor. The hms supervisor informed me that he would call alvico and discuss with both the alvico supervisor and the technician my opinions about the blower motor and call me back later in the day. The hms supervisor called my back later in the evening and said that he was putting together a report about my situation for his supervisor to review. The hms supervisor said that he would call me the next day with the decision of his supervisor as to whether or not hms would pay for the replacement to the heat pump blower motor.

1/15/2009: I received a call from the hms supervisor this afternoon informing me that he was waiting for more information from alvico before he could finish his report. He would call me the next morning after he spoke with alvico with the decision.

1/16/2009: I received a call from the hms supervisor. He informed me that he would approve the blower motor replacement to be covered under my warranty contract based on information he had received from alvico. He continued by saying that he will not cover the blower replacement under the original claim, but instead he had taken the liberty of opening a new claim for this repair. He said that the original claim would be denied for the reason that the heat pump was malfunctioning due to a dirty air filter. The new claim will be approved for the reason that the heat pump is malfunctioning due to a failed blower motor. He also informed me that I would be required to pay alvico an additional $100 deductible for the new claim when they arrive to install the new blower. He also stated that I would have to wait another week to allow hms to locate a refurbished blower motor to supply to alvico for replacement. The hms supervisor also informed me that alvico invoiced hms $700 for the fan replacement and $60 for the original visit for which the hms claim had now been denied. The hms supervisor agreed that since the original claim was denied, the service call should be considered between the alvico and myself, and that I should only be responsible for $60 not $100. I mentioned to the hms supervisor that, from my point of view, it appears that alvico is collecting from the hms customers the full amount of their deductible regardless of what service is performed or whether or not a claim is approved. Since I had never been invoiced for the original visit, I called alvico to request an invoice. (the invoice that I eventually received was for $100, and not the $60 that hms had been invoiced.)

2/6/2009: I again took off the day of work so I could observe the technician. The alvico technician arrived in the morning and did not notify me of his arrival. He let himself into my crawlspace and replaced the blower motor while I was home unaware of his presence. After the replacement was complete, the technician closed up the crawlspace, returned his tools to his truck, and came to my front door to request the additional $100. I complied, and asked him if he replaced the refrigerant that he had removed during his earlier visit. He said that he had not check the refrigerant level, but the system appeared to be running normally and no further checks were necessary. He left immediately. I then went into the crawlspace to inspect his work. I found that he had left his trash and old fan motor lying beside the air handler and did not install all of the screws on the fan cover. The open screw holes were allowing cold outside air to enter the fan section through the screw holes to mix with the warm air used to heat the house. I installed the remaining screws that I found on the ground and cleaned up the trash he had left behind.

I was highly disappointed with both hms and alvico and would not recommend contracting either company in the future. After 6 weeks of arguing and another $1000 electric bill, my heat pump seems to be working. Unfortunately, I cannot replace the two days of work that I would not have needed to miss if the problem had been properly diagnosed during the first visit. At my pay rate, two days of leave is worth $600.in the end, I paid $800 for a $700 repair. I would have saved $100, an unknown amount of electricity, and a lot of headache if I had just called an hvac contractor myself instead of hms.

I am sick of being jerked around by hms. They lied to me and said that I had sent a revised address form to them so my renewal form never arrived and by the time that I called them, they said that I had missed the deadline and was no longer covered. When I asked to see this document that they said that I sent and signed, they couldn't produce it because it didn't exsist!
Our dishwasher overflowed. First $100 deductible visit, the plumber couldn't find anything wrong. The 2nd $100 deductible visit, the plumber moved the drainage line. The 3rd visit, the plumber lectured us not using a dishwasher cleansing fluid. The 4th claim and another $100 deductible, I insisted that a different plumber be used. This plumber showed us the drainage hole which had so much build up on it that the water couldn't drain fast enough. Also, he showed us that the drainage line was not positioned correctly and that is the "101" of plumbing for the dishwasher. Mind you, with $400 paid in deductibles, we could have had a new dishwasher installed and our wood floors in our kitchen were now destroyed.
Now we are dealing with the lies from hms on our toilet. We have had 5 visits/$100 deductible each in the past 3 years because a toilet is not working properly. The last two plumbers said that the toilet needs to be replaced but hms said that it was not covered by the policy because in their records, they had that the toilet was "cracked." the plumbers never said that "cracked" crap to us so after many phone calls and being put on hold, a supervisor spoke with the plumbers and low-n-behold, the toilet was not cracked! The supervisor apologized, admitted the error (falsifying documents) and said that a plumber will be out in three days to replace. Surprise, surprise, a plumber never showed up. We called hms and they have no record of the conversation with the supervisor and the approval for the toilet replacement. The agent showed on her document that the toilet was cracked.
The lies and run-around that hms is ridiculous!

Hms home warranty is a scam company big time! We bought our townhouse in june/2008. Two months later I get water draing from the ceiling and down the side of the house which is coming from the ac unit in the attic. Called hms and they state I must either wait up to 14 days for them to send someone out to check it or I must call the service company myself and try my luck at getting them over sooner. Of course, being the peak of august, I call the service company and try to get them over asap... Didn't work! Anyway, when the company finally send someone over, the technician states it's too hot in the attic for him and writes in his report that "the problem is the condensation pan which the customers broke themselves"... A little detail on this statement is that we had never been up the attic! He then stated that we had another option, we could pay him one thousand dollars on the side to fix the ac condensation pan or else he would turn in the report stating we broke it. I ordered this man out of my house, threatened to call the police and I immediately called hms to make a formal complaint and inform them that this man was dishonest and wanted our money on the side! Hms' response was even more interesting... They stated that they'd have to wait for the report to come in from the service provider which blew me away and then when they finally did receive it a week later, they stated that we had cracked the ac condensation pan and therefore we were not covered! Well, let me say this... We don't even know what an ac condensation pan looks like or where to find it even if we wanted to break it or fix it! I'm a nurse, I fix people's health and I certainly don't know the first thing about ac units up in the attic! That is why we pay for home warranty! So we don't have to know about ac condensation pans! This company accused me of breaking this when I don't even know what it is! This company was not even worried that their service provider was blackmailing me! This company is dishonest and should be closed down! These people should be put in jail! I cancelled my home warranty and got whatever was left after the fees and charges they decided to put on top of the pro-rated amount! I will never have home warranty again especially with hms... This company specializes in taking your money and then calling you a liar when you put in a claim!

I'm not trying to entertain anyone, it is unfortunately real life. Hms sells your home insurance for 1 year after you purchased your home. If you need any coverage for something broken such as (in our case) heating system, you would be fullished by paying their $100 deductible every time they send someone to 'find out' what is wrong. What they really do is getting your money and declined your claim.

Our main heater did not work to begin with for injectors (they don't work with propane) were improperly installed in 2006 - two years prior our purchase of the house! The hodge brothers hvac - contractors of hms came twice not giving your any invoices for what they thought was wrong. They recommended us to clean the system, change filters. We did everything possible even cleaned vent pipes inside! To make this story short - winter was pretty cold inside since second small unit was not designed to heat 2/3 of the house. Temperature was about 55f inside our home. How would you like to be sleeping in the house? I know - anything is possible.

After reading other complaints on this board I decided to share my complaint with the others. I am a real estate agent in indiana and part of marketing a listing I offered a homeowners warranty, for the seller while the property is on the market and to be transferred to the buyer after closing. My client's are a young couple with a one year old and the mom is pregnant with another child due in march. I listed the property in early oct. 08. On jan 2, 2009 my client called me and told me that the boiler for the heat was not operating correctly. She called a family friend that is in the hvac business and he said the boiler was shot. I told her to call hms and tell them what was going on and she did. Hms gave her a claim number, and told her who to call. That hvac company tech came to the home inspected the boiler, got his 100 dollar deductable, and condemend the boiler. It was about 25 degrees out. Hms told my client on two occasions between saturday and monday that they would cover the claim. On tuesday hms called her and said the claim was being denied because the cause of the failure was rust. The comp. That went out for hms said in its inspection report the 30+ yr old boiler was found with rusty water leaking from it, and condemend it. Rust! A thirty + year old boiler is bound to have rust, its bound to have corrosion, and they know it. As the listing agent I would never have advised my clients to pay for the additional coverage much less have them agree to an hms warranty for their buyers if I had known what loop holes hms would use to escape coverage. I have talked with hms, the contractor, and my brokers office has spoken to hms' regional all to no avail. Here we are in north east indiana, right now, it is jan 14 th 15 degrees with a low of minus 4 tonight wind chill warnings abound, 5 inches of new snow on the ground, and tomorrows high is 6, maybe 8. They have been with out heat for almost 2 weeks, they have had to cash in an ira, to pay for the new furnace and have duct work installed. My client called me tonight crying because the hvac company installing the new furnace is behind schedule and its 55 degrees in the house. They are going to reletives to stay with their baby. Hms said to me that "if they had been the buyer and 30 days had elapsed since the closing then they would have been covered up to the aggregate of $2000.00. This sucks and I told hms, as a realtor, I will not ever offer an hms warranty to my sellers, buyers or anyone else from this point forward. Its enough to try to sell realestate in this market, its no help when a company refuses to honor their policy, it makes me as a professional look bad, and when you factor in that this particular client is my daughter, my grand child and soon to be grand child and my son-in law I am just as disgusted as every one else.

I have been a customer of hms for several years, and every time I use them, I am frustrated by their terrible customer service and slow response times. They prey on people’s fears, but I will not be victim to them any longer. I live in a town of 25, 000 people. There are plenty of repair companies in my phone book. But every time I call hms with a claim, it seems they only have one repair company in the area, and that company is booked. I have asked them several times to work to have more contractors lined up, but they haven’t. Today, the customer service rep I spoke with named “quantina” told me that they only have one service company in my area. I asked her why not more, and her response was “a lot of companies don’t want the hassle of dealing with us. They would rather work on their own.” well, if they experience the same frustrations with hms that I do, I can understand why. So here I sit with a plumbing leak and no one here to fix it. Meanwhile, hms has the $450 I paid them for my contract and hasn’t done anything to make sure I get the timely service I deserve. The only thing I get from their warranty is a guarantee I will be frustrated.

Do not use hms home warranty. We had (and still do) a problem with our blower within the furnace/ac. We have a high efficiency hvac unit and the blower motor went out on september 12th. So.. No a/c. After fighting with them for three days to get a service provider out to our area [the closest one they have in their system is one-hour away], they finally agreed to a "one" time approval for a local service provider. Our local tech called in the order for a rather expensive motor due to the system being a high-efficiency model. They questioned his expertise and questioned on whether we needed such an expensive moter. To make a long story short, they sent the wrong part, said they would re-send the part overnight... It has been 5 days later and no part. It is now september 29th asnd we have been without a/c for three weeks. I'm not sure we will have the blower motor anytime soon.
They absolutely suck! We have been lied to, their customer service sucks # and their upper management will not return any phone calls. Do not use this home warranty company!

My husband and I bought our home 3 wks ago. The 2nd day in our home, our a/c broke. It was 100 degrees outside for the next 5 days. I called immediately to hms to place a claim, they provided a local contractor. It took 2 days to get the contractor, eagle appliance, out. I paid $100 deductible. He then came out and said the problem was that there was a freon leak and the compressor was running on no freon and it locked up. Which is a mechanical failure. I was then told I would have to replace both my inside and outside unit, the line sets, and the ductwork modifications around the unit and that the line sets and ductwork would not be covered under the warranty. It then took him 4 days to put the claim thru to hms. This was with at least 2 phone calls I had to make each day to keep pushing them thru. So, then I get the phone call from hms that this had to be a pre-existing condition, because the leak had to have began prior to the seller buying the warranty we were given and our claim was denied. I even then explained what they were telling me was a complete mis-diagnosis because I work for a hvac company and there is no way to determine when the leak started. Also that it could have taken one day for the compressor to blow. They did not list to one word I said and refused to over turn the claim. I then contacted my realtor who was telling this warranty was great and would cover anything that could go wrong with our new home. So... He then filed another claim, he was also told that there was no record of this other "denied" claim or the $100 that was given to him. So we then began the process again. Another contractor came to our home, another $100 paid to this contractor and another diagnosis. This contractor, caviness mechanical, came out and just looked at the unit. He didn't even hook up one gauge to the unit to test for freon readings. Nothing, just asked my husband (who also is a hvac technician) what was wrong. He told him the compressor was blown. The tech said ok, we will have to replace the outside unit and install a new thermal expansion valve. My husband asked him if he thought this would be covered thru the warranty. He said of course, you won't pay a thing.

It then took another 3 days to hear back from hms after receiving this contractor's report. I was then told that the tech said that the unit was very old and the compressor was locked up and that there was rust on the bottom of the unit. They said they do not cover any problems resulting from rust and they would not cover this claim. They said the since the unit was rusted it could not support the compressor and that is what caused the failure. I even asked how can he tell what the failure was, since he didn't even check to see if the unit had freon? They once again, did not want to hear a word I said and all they could tell was once again our claim was "denied".

This is not at all what I expected from hms. At the time of settlement, the realtors, the sellers everyone at that table said this is a great warranty and will anything major that could go wrong with our new home. It was all a complete and total lie.

No matter what the technician or contractor reports back to hms, they will twist into what they need it to say, so they don't have to cover it. I tried numerous times calling them back and going over and over the reports that they claim are correct. I even disproved everything they were saying, my husband and I both work in the hvac industry and know what we are talking about, they still would not reverse the claim.

This is the absolute worst experience in customer service that I have ever had. I have a brand new home in which I was told anything major that broke would be covered and now I have lost $200.00 and in the future will lose at least another $1, 000 plus to make the necessary repairs. I am seeking a lawyer to get some kind of compensation from someone.

In conclusion, please don't let you or anyone you know be taken by this company as I was. If this review helps one person not have to go thru what I have been going thru for the past 3 wks I will be happy. Hms is a complete and total scam. Do not under any circumstances purchase this warranty!

I wish I would have done some consumer research before renewing my hms warranty twice after buying my first home! Would have saved me over a grand easily! I had to call on them twice, and both times, I got strung along by hms. The first time was for my gas water heater, which was experiencing a gas leak and posed a dangerous situation, but after paying $99 for the hms contractor to come out, they told them there was nothing wrong w the unit! My plumber came out the very next day for another issue I was having, and said girl, if you don't get this fixed asap this house could blow up! Just to be safe, I got another opinion, and sure enough, the thing needed to be replaced, pronto. All this less than 24 hrs after hms took my $100 and ran.

I believe in giving companies a fair second chance, so when my garbage disposal under my sink began to leak, I called my plumber right away so as to avoid a bigger problem. He came right away, and I had hms on the phone by the time he arrived. They refused to let him do the work if they were going to cover it. He even got on the phone for me and advised the representative that if it wasn't fixed soon, I would have another plumbing problem on my hands, but the rep would not budge. So I ended up paying for 2 repairs to my home that they claim they cover. I am done w hms for good. I would rather pay for my replacement costs out of pocket when the need arises from now on, because that's exactly what I had to do... Twice!

Buyer beware!

I was a customer of HMS for three years and had only called them once for a stove problem. Recently, I called them for a problem related to groceries freezing up in refrigerator. They sent a technician which came in and without any running diagnostics, ordered a replacement for thermostat. He did change the thermostat but it didn't resolve the problem. The problem never went away. I called back and was asked to pay another $100 for a new service call even though the problem was same.

Well, I cancelled my warranty with HMS. I would rather give business to a company who does not have these kind of dishonest practices.

Hms takes your $ and provides nothing but false promises and anguish in return. Contractually, there is no specific performance disclosed as to timeframe for them to take corrective action... They can take forever. My ac, manufactured in 1967, died. They have now spent 3 weeks looking for repair parts. Like that's going to happen. On the phone they are polite as they lie to you about elevating your claim or placing a rush on it and yet every time you call back you will get the exact same song sung to you. Arbitration clause prevents recovery. Stay away! Bottom feeder.