Houzz’s earns a 4.1-star rating from 604 reviews, showing that the majority of home renovation and design enthusiasts are very satisfied with their platform and services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
refused to cancel my order
I've purchased some stuff from www.houzz.com and before placing an order I spoke to their rep and he assured me that cancellations and returns are possible. So after I made an order I decided to cancel it because I found the same stuff on another website and price was much cheaper, so I contacted Houzz and asked them to cancel my order. That was done three hours after I placed my original order. They refused to cancel anything, and when I reminded them what they said earlier they said that they have no idea what I was talking about and shipped my order even though I asked them to cancel it! Totally unprofessional business!
poor delivery service
When I found www.houzz.com and saw all the pictures I was sold! I wanted to buy many things from them to decorate my house. I checked the site and found few things for my bedroom and immediately made an order. I asked them if it was possible to deliver on a certain date and they said yes. But delivery was several days late and they never explained the reason. When I called them they did not pick up, and I had no idea what was going on. I did received my furniture and it was amazing, but they wasted my time.
they didn't send tracking number or delivery info
Don’t buy from the company www.houzz.com. I ordered décor stuff and lighting from them, but after the seller received the payment, he sent only confirmation information, but it didn’t contain any details about the delivery as well as it was impossible to track the order. I called to this company every day and once the seller started to yell at me and hung up immediately. Total waste of money!
they delivered the drawers with the holes
We ordered drawers from the company www.houzz.com. We didn’t check it, because it looked ok, when it was delivered. But after 2 days we noticed that there were small holes in all the drawers. I contacted the seller and asked to change it, but the seller told me that I would pay for everything. For return, for change and for the second delivery. It was rip off, so I refused. The company provides really horrible services, so be careful.
they didn't deliver my cabinet
The company www.houzz.com is real scam. I ordered cabinet from them, but these jerks only told to wait about 3 weeks. After 4 weeks I didn’t get my order. I tried to get any info from the seller, but he advised me to wait more. It was waste of money and time, ‘coz the seller didn’t refund. The worst company ever, so avoid these ### and post comments about your experience with them.
unable to reach the seller and return broken item
I ordered some accessories for my kitchen from the website www.houzz.com. I got the package on time and the box wasn’t damaged, but the item was completely broken and useless. It was impossible to reach them by phone, therefore I sent multiple emails. But the seller didn’t reply and I have no idea how to reach him. Not recommended seller. So be careful if...
Read full review of Houzz and 11 commentsHouzz Reviews 0
If you represent Houzz, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Houzz
One of the key features of Houzz is its extensive library of home design ideas and inspiration. Users can browse through thousands of photos and articles, organized by room, style, and location. Whether you're looking for ideas for a kitchen renovation, a bathroom remodel, or a whole-house makeover, Houzz has you covered. The platform also offers a range of tools and resources to help users plan their projects, including a 3D room planner, a budget tracker, and a directory of home professionals.
Another key feature of Houzz is its community of home professionals. The platform allows professionals to create profiles, showcase their work, and connect with potential clients. Homeowners can browse through profiles, read reviews, and contact professionals directly through the platform. This makes it easy for homeowners to find the right professional for their project, and for professionals to connect with new clients and grow their businesses.
Overall, Houzz is a valuable resource for anyone looking to renovate or redesign their home. With its extensive library of design ideas, helpful tools and resources, and community of home professionals, Houzz has become a trusted destination for homeowners and professionals alike. Whether you're looking for inspiration, advice, or a professional to help you bring your vision to life, Houzz is the place to be.
Here is a comprehensive guide on how to file a complaint against Houzz on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Houzz in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Houzz. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and company's response.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.
8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.
By following these steps, you can effectively file a complaint against Houzz on ComplaintsBoard.com.
Overview of Houzz complaint handling
-
Houzz Contacts
-
Houzz phone numbers+1 (650) 326-3000+1 (650) 326-3000Click up if you have successfully reached Houzz by calling +1 (650) 326-3000 phone number 0 0 users reported that they have successfully reached Houzz by calling +1 (650) 326-3000 phone number Click down if you have unsuccessfully reached Houzz by calling +1 (650) 326-3000 phone number 0 0 users reported that they have UNsuccessfully reached Houzz by calling +1 (650) 326-3000 phone number+1 (800) 368-4268+1 (800) 368-4268Click up if you have successfully reached Houzz by calling +1 (800) 368-4268 phone number 0 0 users reported that they have successfully reached Houzz by calling +1 (800) 368-4268 phone number Click down if you have unsuccessfully reached Houzz by calling +1 (800) 368-4268 phone number 0 0 users reported that they have UNsuccessfully reached Houzz by calling +1 (800) 368-4268 phone number+1 (917) 723-0627+1 (917) 723-0627Click up if you have successfully reached Houzz by calling +1 (917) 723-0627 phone number 0 0 users reported that they have successfully reached Houzz by calling +1 (917) 723-0627 phone number Click down if you have unsuccessfully reached Houzz by calling +1 (917) 723-0627 phone number 0 0 users reported that they have UNsuccessfully reached Houzz by calling +1 (917) 723-0627 phone numberVp Of Finance
-
Houzz emailssupport@houzz.com100%Confidence score: 100%Supportlegal@houzz.com91%Confidence score: 91%Legal
-
Houzz address285 Hamilton Ave., 4th Floor, Palo Alto, California, 94301, United States
-
Houzz social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024 - View all Houzz contacts
Recent comments about Houzz company
Houzz pro account - marketing
Sheely's Furniture & Appliance
2 reviews
Modern Furniture
6 reviews
Rooms To Go
979 reviews
Steinhafels
10 reviews
Dwell
8 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!