Sleep Number
Reviews and Complaints

As you explore Sleep Number Corporation, you'll encounter a mix of opinions from customers. Some have praised the personalized service and comfort of their beds, highlighting the positive impact on their sleep quality. On the other hand, there are concerns raised about durability issues, customer service responsiveness, and unexpected costs post-warranty. It's essential to consider these diverse perspectives to make an informed decision that aligns with your preferences and priorities.

Best mattress in the world and customer service is outstanding evry bed in my hase has one and one at the beach.

My husband did a ton of research and he was the one who decided to get a Sleep Number for our back issues. We got a base, the mattress and pillows, and everything has been very good overall. We are sleeping great.

We have a pre2000 Select Comfort which is now in our guest room and a Sleep Number in our bedroom. We tried an expensive traditional mattress and moved the old bed to the guest room. Hated it. Gave those mattresses away and got the Sleep Number.

I've been a sleep number customer for 25 years. I have serious back and pain issues. Sleep number is the only bed that relieves the pressure points. I've tried foam, traditional etc... Frankly I dont understand the bad reviews because its adjustable! Too hard, deflate. Too soft, inflate.

I have a bad back and I had gotten a Tempur-Pedic and hated it. I couldn't roll over on it at all. So I finally decided to go with Sleep Number. Their live chat online was helpful but I knew what I wanted so it took very little time for me to buy it. I already had a good base that lifts up on both ends like a hospital bed so I only got the mattress. After just the first few nights, I fell in love with it. I get up in the mornings and I'm not as stiff. I can straighten up pretty much as soon as I get out of bed and it is wonderful.

I called 800 number. No results. Then I got onto online chat. Female directed me to a male, Nathan as I had wrong person. My remote kept saying Connectivity Error. On remote I could not get it to work. Changed batteries which I had done 4 months ago.
Not that. I want to tell Nathan I found error myself. After 20 attempts unplugging and my hand flowing cord under the bed. My last attempt I felt under the bed to a raised square item. Edge of my mattress cover was over it. Pushed it back and said Binder is cleared. Bed is back ans Remote works. Last night. 11/12/2022. I am 87.

Several friends and my daughter had all bought Sleep Number and they enjoyed it so I got a mattress for myself. Nancy, their online sales representative, was absolutely fantastic. I went on the site first to just get some information. Nancy took her time and explained all the different features. Through our conversation she found what my Sleep Number was and she helped me to find which pillow would feel the best for me because I was also interested in it. When I put my husband on with her, she went through the same thing with him. I never had such good customer service as I did from her. We love our bed.

How much do you value a good nights sleep? Over 20 years ago I started to have neck and back issues, and back then Paul Harvey was advertising what was the call back then the Select Comfort beds.
I purchased my bed back in 1994, and my first mattress lasted 18 years!
Recently because my neck and back issues have become so bad then I decided I needed to get a foundation that would allow me to change positions electronically and I saw them advertising on the TV. I purchased the multiple position bed and it has been a godsend.
So my sleep number bed, along with mypillow.com pillows, have allowed me at least to get a good nights sleep.
If you are dealing with ordinary arthritis even, as you get older, I absolutely recommend this bed!

Mine doesn't have the numbers on the pump control because I got the lowest-priced Select Comfort mattress I could afford, in 1993. Note: If you want to save $, you don't need the box springs! It's an air mattress for heaven's sakes. It looks good on a platform bed.

Never mind that -- I find it exceedingly comfortable -- I feel cradled. It is supportive even when it's underinflated.

After many years, one of the 2 chambers developed a slow leak, so I was able to purchase a new chamber from the company for a very reasonable amount. At that time there were some signs of mold on the old chamber, which can be a problem with these, so I sprayed with a mix of grapefruit seed extract and tea tree oil.

Now both of the chambers have a very slow leak (after 21 years!) -- not enough to take action, as I need to add air only once every 2 weeks or so. Eventually I'll upgrade in order to get a new air pump (that may be where the problem is) but it will be the same brand.

I ordered a dissembling and reassembling of our sleep number bed on March 6, 2024. I received the confirmation email that day of my order and the receipt. This service was set up for March 25th (dissembling) and March 28th (Reassembling) for a local apartment move. I got the confirmation email on March 20th and it had the order reversed. It stated that the assembling was scheduled for March 25th and Dissembling for March 28th. After trying to fix this issue with the after hours online customer service, she couldn't do anything. I had to call the delivery team. I was on the phone with them for 34 minutes on which they informed me that there was nothing they could do. The scheduling team wouldn't budge and basically didn't care that they put us in a difficult spot. We have a moving company set up March 26th. This was 100% the fault of the company and there was nothing they would do to fix this issue. I will not believe that they couldn't rearrange the schedule since this was a local address on both apartments. The main reason I had this set up was to make sure nothing was done wrong to mess up any warranties. Since they had to cancel the order, I wanted them to make a note in my account that if anything went wrong because we had to dissemble the bed, that the warranties are still good. They will not even offer that! As of right now, I will never buy another sleep number bed and I will inform anyone who asks me about the sleep number company to look at other companies to spend their money at.

Only gave 1 star because I had to mark a box but deserves 0/Zero. Sales manager lied to us the whole 2 1/2 hrs we were in the Norton Shores, MI store.

Obviously we found this out after we received the bed. We didn't want the movable frame back but we got it! Called him to complain & he pretty much said "too bad". I told him to come & get it because we wanted to return it. He refused.

Have filed with BBB & talked to customer service but did NO GOOD even though my 2 request were within the 100 day time period!?!

Bed loosing air & sags in center just like a blow up mattress.

Now my husband has fallen out of the bed twice. The 2nd time he fell (too soft) out he hurt himself. Went to doctor & my husband just got done getting Shoulder Replacement Surgery! It was suggested that we contact SN about the injury & we will?!?

See Facebook page "Never buy a Sleep Number bed". It is full of people who have had problems with SN & nothing is done about it at the home office.

Our bed busted un middle of night and my 6 month pregnant wife had to go to the hospital. My wife has been with Good year for 9 years and I work for a well know construction company and it truly bothers me when bad things happen to good people. We tried the bed for 100 night free trial and 80 days in we are asleep and our bed pops on my 6 month pregnant wifes side and she falls off the bed and has to go to the hospital because of stomach pain. I called in this morning and the only thing they had to tell me is to wait a week for them to come take the busted mattress back but we have to keep a 2500.00 bed frame we have not signed no paper work and was never told about keeping a bed frame or we would have never done this FREE 100 DAY TRIAL. When asked to talk to someone hire then there trained specialist you see the true colors of Sleep Number. I want answers and a phone call. My last name is Roe and my zip code is 43062 you can look my number up in your system.

The pump on my sleep number bed purchased in 2022 has failed already. I've called the company and they said it is no longer covered and if I want to replace it, will have to purchase a new one and have it installed for a $150 charge. Give me a break! I paid more than $4,000 for this bed, and now have to pay them even more. Second time purchaser. I will not be purchasing any more beds or products from this company.

I need a delivery time frame of the afternoon yet Sleep Number is not willing to make any change to work with me. When I said I wasn't available for morning delivery, it's because I work.

They changed delivery from Wednesday 11/14 7am - 10am to Friday 11/17 and sent me both an email and a text stating the delivery would be on Friday 11/17, 1:30 to 4:30, only to send me a text changing it back to 7am - 10am today. After more than several attempts I am left very frustrated and ready to cancel my order.

Instead, I will be sending Sleep Number a bill for my pay for missed working hours as I wait for my bed to be delivered during the wrong delivery frame that was requested, and if needed I will take this to small claims court for reimbursement. I bought a very expensive bed, only to be told no change in delivery. Sleep Number is not willing to work with me and I find that a very disturbing fact.

The mattress is 2 air mattresses covered with some padding. So I returned it under the 100-night guarantee. Then they charged me $249 to pick up the mattress and I was unable to return the base. This deceptive promotion did not make the terms of the purchase clear. I should not be forced to keep this base nor should I be charged $249 to return a mattress that was uncomfortable and over-priced.

Order #[protected]

My husband and I purchased a Sleep Number bed in Huntington Beach about three years ago. I worked fine for a few years and then collapsed on one side. We called the SN customer service number bed and were directed to a website. We called back and stated what was shown on website was not working to re inflate. Customer Service would not listen. We sent numerous emails with no response.

We spent $3,500 for this item and

and will need to purchase a new one.

Sleep Number bed is unresponsive.

I have had a sleep number bed for many many years. That being said, I now have asthma and hard time breathing. I bought new carpet and new furnisher for my bedroom and I thought may be there was something in them that was making me sick. But in reality I’ve been getting sick for a long time. I had surgery and slept in a different room for 4 months and started to feel better. And when I went on vacation this year, It seemed that I could breath better. I thought it was all the clean air up north that was affecting my breathing better. When I returned to my normal bedroom and after I came home from vacation, my coughing and breathing bad returned. I am getting ride of my sleep number after reading this. I hope it solves the problem!

I purchased a Queen Dual P5 360 Smart Bed at 8440 B State Hwy 121 Suite B, Frisco, TX 75034, on 08/24/2021.They advertised FREE delivery if you purchased the bed during Labor Day Sale.

The Smart Bed was delivered on Sept 15th and I looked at my receipt and

discovered that I was charged $199.00 for delivery charge. I contacted Tara G.

Sale Rep, who told me that she could not reverse the delivery charge that was already in the system.

I left several messages for the District Manager to call me. He did return my call and told me it was nothing he could do to reverse or give me credit for the charge.

I also called the 800 number and spoke with several CSRs at Sleep Number who informed me that there was nothing they could do.

Attached is a copy of my Customer Sales Receipt.

Respectfully submitted

Jackie Simpson