HP
Reviews and Complaints

The computer is on warranty. The touchpad activate itself. Touchpad keys go on and off randomly and repeatively. Problem may be reproduced by applying uneven pressure on the computer case while holding it in your hands (slightly twisting the base). Problem may also be reproduced by working on an uneven surface such as lap, bed, etc. Problem very intermittent while computer left untouched (or unattended) on a table.

1. Touchpad problem first come up in fall 2009. I send the laptop to HP for repair after system restore. RESULT: Tech support replaces the hard drive (or motherboard).
2. A few weeks later, touchpad problem come back. I call tech support which says that the problem is well known and that the touchpad should have been changed during the first tech support intervention however it was not. So I send back the laptop to HP and get it back a few days later. RESULT: The touchpad has been changed.
3. On the first use after the replacement of the touchpad, I notice that it has an important bump underneath the touchpas itself. The touchpad was not properly installed. RESULT: I send the laptop to support again and the laptop is shipped back to me. The bump is much reduced but still present.
4. The touchpad problem got back a few weeks later (3 weeks ago). I'm in the middle of moving and don't have time to deal with backup and shipping laptop until now (March 8, 2010). I call tech support tonight (I spoke to 'Mike' just a few minutes ago). RESULT: Mike tells me that I have to ship the laptop to tech support after performing system recovery. He pretends the support team won't fix the problem before we exclude the software aspect. This is unacceptable.

SHAME ON HEWLETT PACKARD:

Here are a few points taken from HP’s Standards of Business Conduct: Building trust together and I've rated each one as follows:
1)Passion for customers - FAILED
2)Uncompromising integrity - FAILED
3)Customer loyalty – FAILED

Now let me tell you WHY:

The following is an e-mail I sent to HP Canada CEO and submitted to HP Canada customer service online:
I purchased a new desk jet printer from HP in Feb. this year to replace a HP printer/scanner that stopped working. Neither I nor the HP technicians were able to install the new printer.

The technician suggested I purchase another desk jet printer. I had the same problem with the 2nd printer - would not install either.

I checked with a technician here in Ottawa and he assured me that there was nothing wrong with my operating system.

I decided to keep the printers until someone could figure out how to install one of your new printers. (I have an HP laser printer that is my main printer).

My hard drive (3RD defective HP hard drive) crashed. This past week I was able to replace it and install one of the HP printers I had on hand and planned to return the one your technicians advised me was not the best one and now one of your printers is installed and is working perfectly.

NOW FOR UNBELIEVABLE PART I:
Yesterday when my installer was speaking with your technician about installing one of the printers, your technician said that the printers would not install on my old system because I had Windows XP MEDIA EDITION. WHY didn’t they tell me that in February? OBVIOUSLY if I had been told that the printers would not work with my existing system I would have returned both immediately.

NOW FOR UNBELIEVABLE PART II:
I have been advised that I am unable to return the 2nd printer, even though it has not been used, because you have a 21 day return policy. AT NO TIME did any of your technicians tell me about any return policy and my receipt does NOT mention any return policy. OBVIOUSLY if I had been told about your return policy or saw this information on my invoice I would have returned both printers immediately.

This printer cost me close to $100.00 and I would very much appreciate receiving a refund.

I do understand that some companies and businesses have return policies, but their customers are advised about their return policy conditions and the conditions are always indicated on their merchandise invoice.

I have installed one of the printers, am satisfied with it and plan to keep it. I just want to return the 2nd unused one.

For many, many years I have been a VERY faithful and satisfied Hewlett Packard customer - UP UNTIL NOW.

I would really appreciate your help and am looking forward to a positive resolution.

SO...WHAT WAS THE RESPONSE FROM HP TO MY E-MAIL?
1) I received a call from the original Case Manager who said Corporate Headquarters sent my e-mail to him and he refused to allow me to return a brand new printer, ever though I am keeping the other one.

2) They had the gall to send me an e-mail asking me to participate in a survey!

am a customer of Punjab National Bank. Several months ago I opt for net Banking of PNB. For the first time the Password was so blurred that it was unable to guess. I went to branch and ask them to reset my password 1 month before, but not reset my password up till now. Here we can note... RITESH M. BHOPALE
AMRAVATI- EMAIL ID- riteshbhopale123@gmail.com contact-[protected]

HP stinks. There on line customer service is useless and their products shoddy and cheap. I bought a DV9410 Notebook and it's a piece of garbage. Less than a year and an half old, the HD crashes. Of course it's out of warranty so I had to buy a new one. Then I have to pay around $20 to buy a recovery disk, since HP is too CHEAP to spend about a buck to include one with the system. I do the install and of course it doesn't work. The system just keeps booting up and shutting down over and over again. I contact tech support and of course they can't fix it. So I'm stuck with a $1900 paper weight unless I want to spend $500+ to get it "diagnosed"

NEVER BUY CRAPPY HP product. I've learned my lesson

I bought a lap top from Comet on 25th March 2008 for the purpose of using with my PA system. I used it for a number of weeks and then developed problems with interference noise through the system?
I initially took the lap top back to Comet for advice and they gave me the number of HP. I rang [protected] and spoke to someone called Mark who listened to my problem and said that he thought it was the internal speakers on the lap top and that I had to back up any files before he rang me back on the Saturday to arrange collection of the unit. Saturday came, no return call! I rang back the week after, it took ages on the phone as no one knew who Mark was and I hadn't been given a ref number. Eventually I spoke to someone who gave his name as Nicholas Nicci, I went through everything again and he said that it couldn't be the internal speakers and that I needed to connect it up to my system in order for him to eliminate problem, I obtained a reference number [protected] before giving him a time to ring me back . I connected up to PA system and guess what, I sat there and waited for the call? 2 hours later I rang them, another long wait being put through - eventually I was told that they would pass the message on to Nicholas to ring me back and within half an hour he did do, with no apology just an excuse that he had been in a meeting! In fairness he stayed on the phone with me for 1 and half hours trying to solve the problem but eventually said that he would go off the phone and look into it and ring me back in half an hour, this was almost 2 weeks ago - good job I gave up on the waiting or I would still be sat there! No return call!
I took the lap top back into Comet wishing to exchange it for a different type but was told that this one had to be written off by HP before they would exchange it, I explained that I was having difficulty with your service and went out of the shop and back to the drawing board?
All I want is to have my lap top work with my PA system as this is what I originally purchased it for?!
HELP!

I bought close to a 4k dollar computer fro staples. It was an HP computer that needed a motherboard a few weeks after I bought it. I have had to call HP on a service I pay them for literally over 50 times. I called for a failed pavilion today and got a service tech that literally didn't do anything that made my situation better. He asked me to type in what the computer was doing. Once I did that He drew a note across the screen like a RED crayon texture in large letters saying STOP TYPING. It was childlike. At 60 I was furious. before I could get his name and whole case number he shut down leaving me hanging. Im not gonna tell you how many bad tech calls I have encountered, This case number I caught it prior to him locking me out. This is for a service I pay for weekly by the way. This case number in part was 3037649 several short of his identification. This computer was very costly and I need the weekly payment or Id have to junk the computer. He lied to me as I told him no sound came from my computer from anywhere. He said another sound area would call me in two hours to fix the sound.Doesnt exhist and never happened. Im ready to picket HP infront of staples. They took me but don't be fooled by this inadequit company. Well I can voice my opinion. another call for same issue was on 3/16 2 days earlier. this case number I caught. [protected] and I have dozens. Just junk. Thankyou Mike McGibbon from Ma.

In August of 2006 I bought a Compaq computer. This year, three weeks short of the limited warranty, the hard drive failed. I know it failed because it told me in every way, shape, and form that it failed. I did the PC doctor's test and it told me the hard drive failed.

I called the support number and was told to take off the side of the computer and removed the memory card. Than I was told to do the Recovery program on the computer. I did this about 50 times. It would not work as the hard drive had failed and would NOT WORK! They kept telling me that it would recover. It didn't. Fifty times I recovered it, it would not work. The hard drive had failed. Each time I called they told me the same thing, take off the side and do the recovery.

And every one that I talked to was obviously from India and hard to understand. Could not understand most of what they said. And they would not listened when I said THE HARD DRIVE HAS FAILED! I can definitely tell you that the hard drive failed because I bought one for $79. and replaced it. Now my computer works fine... no thanks to these idiots in India who work for HP and do not cover their limited warranty.

I have a Presario v5000 (does not show t or cto after v5000) with windows xp and im finding it difficult to get some help from Compaq. All I need is the recovery disk download link sent to Richard.Baulo@yahoo.co.uk, as I have two disks that don't work anymore.

Hi I would also like to make a complaint, I bought my unit from aboard when I was living there since then I returned to England with my unit, I bought it in February this year at a very high price I have invoices and warranty, I only used it for about six months before the unit just stopped working, not knowing what to do, I actually took it to a third party thinking it was not covered in this country, being England, although the third party hadnt done anything to it saying that it should be covered by HP, anyway I sent several emails to HP explaining truthfully all that had happened and they took my unit and kept it for nearly a month and a half, returning it with no details of what was wrong, I phone several times still getting nothing until one lady who was polite but did not sort out my dilemma, spoke to me saying that she had pictures to send me of my laptop. But I was appalled when she said water and wiring was lose, I actually felt cheated, HP have appalling service and managment, and I am very upset to say all my units are HP and wish I hadnt bought them, my unit is still non functional and I cant do anything about it, what can I do help please.
you can email me on Sprinkle1970@gmail.com

I had trouble with my C5280 printer...lights flashing, won't work at all.
I went to the on-iline support. I knew my product was out of warranty, so I paid $20 for tech support only for them to IMMEDIATElY tell me that I had a fatal error and the printer couldn't be fixed. They promptly suggested I buy a new HP printer with all the latest bells and whistles.

They new before thay processed my payment that they could't fix my printer and only after painstakingly trying to understand the Indian support member so HP could could charge me did his English instantly get much clearer.

HP Tech support is a SCAM. If you're not buying a HP laser printer STAY AWAY FROM HP Products. They don't work, they come with all kinds of crappy software that slows down your system and to top it off they'll lie to your face (or in this case over the phone all the way from India).

Another dissappointment of an once great American company gone down the drain. I'm sure the founders are turning in their graves.

For 15 years I have been a die-hard HP Fan, well, as far as printers and PC's. Actually I am a MAC Fan. However my little Mac laptop was getting to old and finally it passed on, so I went to Best Buy and purchased a HP Pavilion dv-72185dx. It was at the end of the year and I was very busy with taxes and accounting tasks, so I didn't get to do anything with the computer until February. I had the computer going for less than a month when "motherboard" burnt out of it. I called into HP and played nice with them, finally after hours on the phone, I had to send the computer back to HP. 1 month later I received it back, which I called them and talked to their repair department who informed me that the Mother Board was replaced, they couldn't tell me why the Mother Board went bad in the first place. Since that time the laptop has crashed and had to be restore 4 times, losing all my information and programs. HP products, in my opinion, have deteriorated severely in the last few years. I have thrown 2 printers out the back door because a few days after the warranty has expired they break. Now I find out that all the money I have spent for print cartridges are a waste because HP has the printers set up to only use a % of the cartridge before it flashes a error that it cannot print. There is a lawsuit over the print cartridge however HP only had to give people $5.00 off of their next purchase of ink with HP. What a Joke! I will never, ever purchase another HP and I would suggest that if anyone is looking to purchase a PC or printer find another Brand. Personally, I will be going back to MAC! and looking into Cannon or Kodak for a printer

Today is Feb 15, 2011 - Purchased a HP Pavilion PC Oct 2009 and within the warranty period it has gone through 2 motherboards. The computer again began to freeze with a blue screen. I contacted HP support and the tech I was assigned would not assist me unless I purchased a $100.00 1 yr warranty extension. I don't even know why I bothered to inform them the PC is on its third motherboard and HP needs to step up and take care of the problem. The tech's response was if you purchase the extended warranty which will cover HP's Tech Support we can begin to diagnose the problem. TERIBBLE CUSTOMER SERVICE! TERIBBLE PRODUCT! I WILL NEVER PURCHASE ANOTHER HP PRODUCT...looks like I will be purchasing MAC's from now on!

I want to bring to your notice the product and service related issue with iPAQ hw6515e. My self and one of myfriend bought two iPAQ hw6515e. We have been using this product since more than a year now, I was facing frequent sofware hanging and sometimes iPAQ getting reset automaticaally initailly during the warranty period. Now my iPAQ gets automatically reset frequently and I am not able to use it. The similar problem was faced by my friend also and his iPAQ was down within a year and the same was replaced by HP free of cost considering it product related issue.

I have given my iPAQ to HP service center in New Delhi vide call no. [protected] on 16/08/2007 for check up. HP Service center in India has adviced me to get it replaced by paying an amount of Rs 39, 349.45 which is nothing but buying a new iPAQ. This is surprise to me that how come HP expects from customer to through such an expensive devise after using for one year even though a lot of iPAQ hw 6515e has product related issues.
I have requested HP India to replace my device free of cost as there is product related issue in this lot of iPAQ hw 6515e. HP being globally reputed company should take pride in accepting product related issues and HP should replace faulty devices irrespective of warranty period as being done by Nokia in case of batteries. I have been following up with HP service team since then but there is no response from their side. I wanted to bring to your notice the issue before going to consumer forum. I would request if the matter is taken up within HP and free replacement is sent to me within a weeks time.

The product is defective. This is the third time this unit is sent back to the Houston Service center for repair. The first time I got it back in 6 or 7 weeks. The second time, I got it back in two days, only to find out they did not replace my motherboard as promised, but replaced the RUBBER FEET at the bottom of my unit. The problem returned as I knew it would, and I have not gotten it back yet. It has been over two months since I contacted HP about this problem. I have just received a call from India saying that I should not expect the unit back until another two additional weeks, at the earliest. The case manager is frequently away from her desk, has NEVER called me back, and apologizes and sighs when I tell her about the problem. I thought she had woken up when I called her. IF she sleeps at her desk, I would not surprised at the very least. Personal attacks aside, HPs customer service is exceptionally ###, I have called countless times, have been transferrred seven or eight times before speaking to someone who "tried" to help me and failed. I bought their extended warranty knowing the unit was faulty, and was told to buy early, and was promised a whole year after my factory warranty expired. I now have one whole month less warranty for the same price. Their customer service reps are rude, incompetent and can barely know you. This is completely ridiculous. I questioned for a repair unit and HP should replace it under the terms of its warranty but continues to disappoint me. More importantly, it is costing me thousands of hours of productivity that I will never get back just as I am beginning to launch my company. This is completely unacceptable for such a large NGO to get away with. HP should step up.

I had called to HP long back and placed the order for Service ( repair ), since my laptop is under warranty. When I could not receive the Box for 7 days I placed a request to then and they sent me the box ( F60988-01). Next day I received a Empty box (with Reference no F60988-01) in which I kept my Laptop and I shipped to HP repair center. I sent the laptop to HP repair center, but the laptop was returned to me after few days without repairing. I again placed the order for repair . I told to customer care this situation. By the time I received the empty box for my first order (F 57107-01). I called Immediately that this is situation shall I send my laptop in this box. They said that i can send my laptop in the box (which was referring to the order no F 57107-01. Its almost 13 days back story. I shipped my laptop to the HP on 30th Oct. from the next day itself I am calling to HP that whether they had received my laptop or not. Just to confirm that they had received it or not. Daily I am calling to Customer care and they just route the call here and there for around 2 hours . Daily i am spending around 2 hours to get the status update but everytime customer care says me that they don't know anything about it. I am highly frustrated and irritated with the response I am getting from customer care. Beware people!

Thanks and Regards,
Naresh.

When the HDD failed in late October, I called hp customer center again, for the 7th time in the year I have owned this POS. The fedex box was sent to me and I shipped it to Houston. They replaced the HDD, Motherboard, heatsink (again) and something else.
Within 13 days it had failed again. So I called AGAIN near the end of November. Fedexed in the shipping box as provided and sent it back to Houston. I expected a new computer to be sent this time to replace the lemon just as their warranty states. However about a week later, instead of the call to confirm repairs completed or new computer on its way, instead I got a call from HP case manager who informed me that I was basically pond ### and a thief who was trying to get away with something...she did this by saying that my Pavilion had a broken LCD screen, cracked casing, a brown keyboard (!?!) and missing screws and so, unless I was going to fork over $749 to repair the machine - with a generous $120 discount offered by HP - then they were shipping my ruined computer back to me unrepaired and with a voided warranty!
For one thing, the Pavilion was in nearly perfect shape outside and the lcd was perfect as well. THe keyboard was never replaced by me or anyone I know. In my view, there is clear evidence that HP is committing fraud, larceny, theft, violation of all kinds of laws, and not to mention that their Case Managers are unbelievably ignorant of any kind of etiquite, devoid of logical skills, and insultingly rude. They don't care that I have 50 pages of history on the service issues with this machine. They don't give a rats tail if the items that were wrong with their POS pavilion had nothing to do with an LCD screen in any case.
THey violated the trust of the consumer(S) and I definitely want to file something against them.
IF anyone out there is an attorney with experience or desires experience in class action suits against a big company committing heinous fraud, please take a look at these postings and send a note in reply.
I have all my records in pdf to send. I already sent it to them, but HP "doesn't have anyone above" the case managers for their betrayed, deceived, robbed customers to escalate these matters. THey clearly don't want to know or have to deal with it.
I am going to forward letters to every office of HP that I have found and to their various corporate attorneys.
I have attached below the names and addresses I have found so far.
I hope all of the customers like me who have been ripped off by this disgusting company will follow suit and do the same. Write your letters and send them daily if you must.
Good luck.

Here it is:
Hewlett-Packard USA

Hewlett-Packard Company
20555 SH 249
Houston, TX 77070
Phone: [protected]
Fax: [protected]
View other locations »Websites associated with this
firm:http://www.hp.com

Attorneys
Office Information
Attorneys
Name
Title

Barger, Peggy Chang
Senior
Counsel

Chavez, Maureen H. Fay
Senior
Counsel

Czarnecki, Michael
Steven
Attorney

Hoffman, Lauren S.
Senior
Counsel

Jones, Gaynelle Griffin
Senior
Counsel

Keene, Cindy A.
Counsel

Luna-Barberena,
Juancarlos
Senior
Counsel

Moore, William R.
Senior
Counsel

Ormrod, James A.
Senior
Counsel

Pham, My T.

Smith, J. Richard

Steinheiser, Sylvia Ellen
Senior
Attorney

Struthers, James F
Counsel

Weisberger, Steven
Tax Director

Office Information
Address: 20555 SH 249, Houston, TX 77070
Phones: [protected] Faxes: [protected] Websites:
http://www.hp.com
US OFFICES
HEWLETT-PACKARD COMPANY
Main Office
3000 Hanover Street, Palo Alto, California [protected] PH (650)
857-1501

HEWLETT-PACKARD COMPANY
2101 Gaither Rd, Rockville, Maryland [protected] PH (612) 603-
3000
HEWLETT-PACKARD COMPANY
16399 W. Bernardo Dr., San Diego, California [protected] PH (619)
592-4560

HEWLETT-PACKARD COMPANY
11311 Chinden Blvd., Boise, Idaho 83714 PH [protected]
HEWLETT-PACKARD COMPANY - HP FINANCIAL SERVICES (MAIN
OFFICE)
420 Mountain Avenue, P.O. Box 6, Murray Hill, New Jersey 07974-
0006 PH [protected]

HEWLETT-PACKARD LATIN AMERICA
Waterford Building, 9th Floor, 5200 Blue Lagoon Drive, Miami,
Florida 33126
PH [protected]

HEWLETT-PACKARD COMPANY
11445 Compaq Center Drive, Room 4.6.391, Houston, Texas 77070
PH [protected]

HEWLETT-PACKARD COMPANY
1000 NE Circle Blvd., Mailstop: 1022B, Corvallis, Oregon 97330
HEWLETT-PACKARD COMPANY
Esplanade Office Tower, 2001 Butterfield Road, Suite 816, Downers
Grove, Illinois [protected] PH [protected]

HEWLETT-PACKARD COMPANY
810 Bull Lea Run, Lexington, Kentucky 40511 PH [protected]

HEWLETT-PACKARD COMPANY
165 Dascomb Road, Andover, Massachusetts 01810 PH (978) 474-
2189

HEWLETT-PACKARD COMPANY
3404 East Harmony Road, Fort Collins, Colorado 80528

HEWLETT-PACKARD COMPANY
Personal Printing Division, 18110 SE 34th Street, Vancouver,
Washington 98683

HEWLETT-PACKARD COMPANY
11000 N. Wolfe Rd., MS 4059 (IP), MS 4060 (GL), Cupertino,
California 95014

HEWLETT-PACKARD COMPANY
19483 Pruneridge Ave., Cupertino, California [protected] PH (408)
725-8900

HEWLETT-PACKARD COMPANY - HP LABS (MAIN OFFICE)
1501 Page Mill Road, Palo Alto, California 94304 PH [protected]

HEWLETT-PACKARD COMPANY
20 Perimeter Summit Boulevard, Atlanta, Georgia [protected] PH
[protected]

HEWLETT-PACKARD COMPANY
CSLA Department, Bldg. MR01-3/DI, 200 Forest Street, Marlborough,
Massachusetts 01752
[protected]

HEWLETT-PACKARD COMPANY
8000 Foothills Blvd., MS RN, Roseville, California 95747

HEWLETT-PACKARD COMPANY
300 Stevens Dr., 3rd Floor, Airport Business Center, Bldg. III, Lester,
Pennsylvania 19113

HEWLETT-PACKARD COMPANY
14475 NE 24th St., Bellevue, Washington 98007
om hp technician saying that the computer was damage by water and they were not going to fix it under the hp warranty and if I want my laptop to be fix I have to pay $950.00 I was shock to hear that my 2 month old laptop has gotten water and they blamed it to me. my laptop is worth $1650.00 and I am not stupid to doze water in it which infact I am the only person who used this laptop and it just stay in my office and never went out my office in addition to that our office policy is not to bring any food or liquid into the work area, so, how can possibly that my laptop has water in it. its too obvious that hp technician lies in connection for refusing to fix my laptop. 10 days later, hp sent back to me my laptop and to my surprise my laptop is completely dead, even when I plug the ac adapter to the live ac outlet and pressing the turn on button the computer will not turn on and nothing is coming on. its dead. I called back hp to complaint again and they again arrange for fedex box to pack my laptop to sent to thier hp repair center in california. the empty fedex box supposed to arrive at my residence on march 26, 2009 at 10.a.m. I took off from work on march 26, 2009 and began to wait from 7 a.m through 7.p.m but there is no fedex box arrive to my residence. hp insist that I recieved the empty box even when fedex confirm that no delivery is made. hp people even give me a delivery confirmation number which do not match or exist according to fedex data base. now hp want me to send the laptop to thier repair center in california at my expense with no guarrante they will fix the laptop. if hp think I am one of the dumb consumer that they can cheat, they pick the wrong person. I sent a complaint through BBB and I got a respond from a hp case manager and stated that because the computer is under warranty and is fixable base on warranty they still not to be able to fix it becuase of the water damage and they have a picture to probe it. because I am so fed up with thier crap, lies and run around I file a suit through my attorney general, BBB and small claimed court. I also seek additional monetary damages from hp for work loss wages, expensive lawyer cost and thousands of dollars to penalize them with thier lies and giving me false documents. people if you experience thesame this kind of problem with hp dont waste your time dealing with hp customer service or thier case manager because they have no authority and only give you false information. the next best thing to deal with hp to get your problem heard by them is through BBB, your state attorney general or small claimed court. hp already cheat many many people and we need to put and end to this.

i am also bearing same problems in my hp dv6 model, , , , the AMD ATHLON {DUAL CORE} processor has no extendable warrenty provided by the company. The heating problem of the processor leads unwanted shutdown at random. I am also very upset about this product of the company and also not going to purchase any product of the company in the future. I am also advising my mates and coligues to not to purchase any product of the company.

Saurav Rana
Ghaziabad {INDIA}

I got the same incompetent, indifferent run-around.
Forty minute of being an hold and and twice routed to the wrong departmentment. I failed to get anyone who could even understand the problem.

Hi,
I agree very much to these complaints above. I have similar experience.
I have two problems with my HP Pavillion dv4000 which I bought in Melbourne Australia.
The multi card reader is defective and cant read any card anymore. When you close the laptop physically, the small protruding microswitch does not lotch directly on the circular emboss, thus you thought the laptop is off but unfortunately it's still burning hot.
I refer these to the internet service and afterwards to after sales service of HP all to no avail. The last problem I was able to solve myself by putting a double stick tape right afront the microswitch.
Whew, I will never buy an HP again . . . NEVER ! Im telling as well my friends to do likewise.
Let the consumer beware !
Ric

Faced similar problem, but finally got exchanged on when threathend to move to consumer case.Service centre making scretch on the body of laptop is very normal and the way they keep it even a good laptop will go out of order.

Unfortunetaly my replaced laptop is also defective and had to start my fight all again.

God save all from HP LAPTOP.

My ink cartridges for the 1200DTN are more than 1/2 full, but suddenly "stopped working" since they expired! How DARE they pull that kind of crap on their own customers? I will NEVER buy another HP printer. This is not the first printer I've had from them with rediculous problems.

-Dean