Huawei Technologies
Reviews and Complaints

I had a Huawei tablet in 2008, it stopped working 2 years later. It was bootlooping. 8 years later I had a Huawei phone, and I absolutely hated it for the one year I had it. When I wanted to change the speed of a video on YouTube, I always accidentaly pressed the "Cast to Family TV" button. I did a few drop tests on it, the phone survived. But then... May 5, 2019. The phone was bootlooping, and when I fell and knocked over the phone, the LCD finally broke. My mom said that the phone couldn't be fixed. 8 days later, I destroyed the phone, while pointing out the flaws. At that time I also got a 789% better phone, the Samsung Galaxy J3. September 8, 2021. I finished off the Huawei tablet and a Samsung Galaxy Note 7. I now also have an Acer Nitro 5 that I got on June 24, 2020. I'm sure it's a way better laptop than any Huawei laptop.

I will not purchase, or endorse, any Huawei product and I condemn Bell Media for supporting an organization owned by a country so barbaric as to lay false claims on 2 Canadians just because the want to protect their corrupt way of life. Maybe the Canadian government feels its hands are tied, but Canadians are angry at Canadian companies LIKE BELL who support Huawei. Maybe I'm the only one to speak up, because I have a big mouth, but your actions are not in the best interest of the 2 men now fighting for their lives in a primitive country.

Please be aware that Huawei promo with free GT watch is a lie ! They are cons & crooks & will not send your watch ! You will be tied into a contract for the phone & Vodacom [ in my case] just sits back & says there is nothing they can do about it ! I contact Huawei support S.A they keep escalating it - it seems it's been escalated so high that now God is handling it ! I am starting t think the USA was right about this company being a CCP spy !

Asslam o Alaikum.
Ma buht old warid user hu but ma ney jab b weekly sms bundle subscribe krny k lye text kia ha to reply ni aya mera blnce zaya huwa kafi dfa mehrbani frmaa kr netwrk ko darust kia jay wrna majboran mjhy aur mery sat 30 numbrs convert krny pr jay gy another netwrk pe. Aur aksar msg snd kiye huwey frnds ko dair se recived hoty ha aur mjhy b.

This is regarding my recent case with Huawei.

On 15 August 2018, at 9:00am I made a purchase of Huawei Nova 3 (Red) using the RM500 which I have won in conjunction with AirAsia and Huawei. Towards the end of my transaction, I was led to a blank page. Being concerned, I made a call to Huawei customer service hotline and spoken by the staff named Ching. Ching told me clearly that my order was approved and even gave me my order number that the mobile phone will be delivered within 2-3 business days. I also received a confirmation email that my order is being processed and the mobile phone will be delivered under my cousin's name within the time frame mentioned.

On the same date, at about 11:00am, I received another automated email from Huawei, informing me that the payment was still pending and as a result, I immediately called to Huawei again and had spoken with the staff by the name of VB. VB then requested me to send the screenshot of my transactions to Huawei mobile team in Malaysia. Having the email sent, hilariously, NO ONE got back to me and as a result, at around 2:00pm, I received a notification email saying that my order was CANCELLED.

Feeling devastated, I called to Huawei again at about 3pm and had spoken with Ching for a conversation that is close to 1 hour. After much trouble, Ching finally took the initiative to check with your Finance team and I was told that the RM500 voucher will be refunded to me within the time span of 24-72 hours. This is where the nightmare begins. On 16 August 2018, I received a call from one of Huawei's staff, Chandru informing me that my voucher will be refunded to me in 24 hours.

After 24 hours, nothing has taken place and no one made initiative to contact either me or my cousin.To cut the long story short, my cousin and I have made numerous calls to Huawei and no one has bothered to resolve the issue as of to date and the validity of the voucher is ending soon. There is a limited amount of Huawei Nova 3 (Red) that is able to be purchased with the voucher, and no one from Huawei is able to look into this. NO ONE has replied my emails to Huawei, as well.

To add salt into the wound, the most horrible experience was with Huawei contact centre manager by the name of Joyous Tan. There were a couple of times that my cousin called (most of the time he called as I am in Singapore while he is in Malaysia) and Joyous informed him that she would call back, however, no callbacks were being returned. The best part was, when my cousin called her at 8:30pm (Huawei's contact centre works until 9pm), she told her staff to inform my cousin she could not attend to his call because she needs to go home at 9pm. Is this how Huawei works? Huawei shuns their customers away when they need help?

The call that made me really devastated was, I called Huawei again all the way from Singapore (and I don't think Huawei is going to even compensate the airtime I have paid to call the hotline and no it is not toll-free) on 23 August 2018 at about 3:15pm. The customer service personnel by the name of Vishnu wasted 15 minutes of my time just to put me on hold when I specifically requested to speak with Joyous. After much hassle, and the call was connected to Joyous. When I spoke with her, she said she has escalated to the Headquarters and all she can do is to wait for the Headquarters to respond. She said she does not have any empowerment as a manager to help me. To further aggravate the matter, she sounded defensive over the phone as if I deserve for all these catastrophe, agony and misfortune that Huawei has caused me over your website's defect. Look, Huawei's IT problem is not my problem.

When I mentioned writing to the CEO and the media, Joyous Tan's response was: "Go ahead". Brilliant, Huawei, simply brilliant! This how Huawei push their customer to write to higher management instead of working closely to ensure that the matter is resolved timely.

I have since emailed both the CEO and management team last Friday (25 August 2018), chatted with a staff via their live chat system today, 27 August 2018 and the staff mentioned that someone will call my cousin, and they have failed to do so, by far.

I have purchase a Huawei Y6II mobile with the order #: [protected] delivered on April 12, 2018. During the time I installing the programs it suddenly shot-off then I try to reboot the phone their no success showing the logo of Huawei immediately I wrote a complaint to awok.com regarding that I received defective mobile. I have attached a video of the actual item. I would like to request a refund my amount which I paid for the item.

I booked in my Huawei P9 on the 27th of October 2017. 10 Working days ago. At the Vodacom Port Elizabeth Repair Centre in Greenaces. I received a message to say that the turn around time will be 5 - 7 working days. After that sms I have received messages stating the same status.in the assessment centre. I have phoned the Vodacom Repair line and Huawei Head Office almost every single day. The people that work at the Vodacom call centre and Huawei are clueless to say the least. One of the gentleman told me to escalate the matter or try and resolve it "is not in his job description" and the other lady this morning tuned me "what do you suggest I do?" Well, you work there mam don't you? If I had to say any of these things to my clients I will be fired so fast! I was told that my device will not be repaired but replaced. Well great, can it be replaced then? The gentleman I spoke to yesterday said that I have to wait for the turn around time of 14 working days - not what was stated in the sms messages to me! We have to wait was the response. Yes, let's wait for better days why don't we! Huawei needs to replace the device. Apparently Vodacom is waiting for a credit from Huawei in order to replace my device. I spoke to the regional manager of Huawei this morning and he confirmed that Vodacom and Huawei have an arrangement in place that Vodacom must replace a device immediately regardless. The regional manager of Huawei confirmed that Vodacom does not need to wait for "a credit" from Huawei in order to replace a device. This is clearly an arrangement Vodacom has no cooking clue about. Is there no communication whatsoever between Huawei and Vodacom? One thing is for sure. Come July when I need to upgrade my contract (not the only one I have by the way) - I will definately not be upgrading but cancelling. I have had years of issues with Vodacom. As for Huawei. This is a brand I will never give a shot again. Because the service from Vodacom and Huawei is absolutely non existent. So many people are changing over from Samsung to Huawei. If you are ever considering this people, don't! You will have endless issues and no assistance whatsoever. My Samsung was booked in at TTS and sorted out in 3 days, with constant feedback. No one sits there and waits for "turnaround time" to sort an issue out. Ridiculous Vodacom and Huawei! Ridiculous! I am disgusted in the customer service I have received.

I took my phone into the Melrose arch service/disservice centre for a screen replacement as it is in the warranty, it was on the 16 when this was done and I had asked the manger Hloni specifically that I should be contacted if there was no prospect of my phone being. done by Friday the 22nd of September as I was going to leave for cape town they weekend.

I received no phone call from the centre so I assumed that my phone was done as I proceeded to the centre on Saturday the 23rd ahead of my trip, when I arrived at the centre I was informed my phone was not ready and that Hloni the manager was on leave and that there was no message left for them to contact. I then requested that they recall the phone but was assured the phone was done and was only waiting to be dispatched which let me to reschedule my trip and moved to Tuesday as Monday was a holiday.
When I arrived at the centre on monday the phone was still not in the centre in fact this time I am told they are still working in the phone, I then insisted that I was not leaving without the phone . I was told the email was sent to urgently dispatch the phone, I then requested that I be contacted during the cause of the day to keep me posted as I had other errands to run ahead of my travel but I have not heard from these people up until today and I am now in cape town and demand that my phone be sent to me right here in cape town.

Regards
Mathope Khoarai [protected]

We as a family bought the Ek tickets from middle continent travelling agency in Dubai, with below e-ticket no. respectively

1, Meng xin e-ticket no:176-[protected] (Mother)
2, Tang yuxuan e-ticket no:176-[protected] ( Daughter 2.5 years only)
3, Tang guojun e-ticket no: 176-[protected] (Father)

originally we already confirmed the EK flt on 24th JUN, but unfortunately Emirate flt on 24th JUN was cancelled and all our bookings were re-scheduled to 23rd JUN except for my daughter, my question is that how come Emirates airlines as the child to leave behind without proper communication with passengers and we need our daughter's booking confirmed on 23rd JUN to be travelling with us

Numerous tickets opened with Huawei concerning my defective Honor 8 SmartPhone and each time I get the corporate run-around due to the location I am at. They will NOT work collectively within the said and given company but their remarks appear that every Huawei is different thus NO assistance can be given other than finger pointing. With this type of dodging consumer complaints, they affectedly cast you aside. They are not taking into consideration the digital world though they like and want to sell their products everywhere. Here is MY advise to all .. stay away from Huawei for anything and everything ok. Do NOT buy their products and don't fall into their selling tactics or schemes! Bad .. very bad.

I bought the phone in December, and battle to receive the Woolworth's gift card. The Vodacom Consultant suggested the P9 phone, but now Vodacom states it is the handset manufacturers (Huawei's) problem. I have send numerous email to [protected]@tlcrewards.com, and at last went to the Vodacom store to obtain the purchase slip, but until now, no response. I have also called a Huawei head office number that was given to me by a Huawei call center consultant, but it keeps on ringing. Please what do I need to do more to get the gift card. Vodacom and Huawei makes a deal, but never honor it. And now none of them are taking any responsibility for this.

Dear Sir,
With great discomfort I have to put this matter in front of you for further perusal .I have ordered Souq.com (Order No.[protected]) to supply (2) two numbers me huawei model no U8860 honor ( wifi ) mobiles. The order was placed on 19/11/2013 and I received conformation thanking the purchase .Accordingly my account was debited. Then while I was waiting for the mobile to come, on the specified delivery date, I received a massage that my order is canceled. To my surprise in the web they are displaying the same mobile for sale but with an increased price.
When I contacted the customer services, they said that the order was canceled as there is no stock. You may observe that they wanted to sell the same mobile in a higher price . if so why they took my money for five days and then report unavailability. You will also agree that they should have returned my funds the next day if stock was not there and not on the delivery date .
More over even if someone place an order, if the demand is high, again they will say no stock and repeat the same. You will also admit that I was not treated fairly.
Therefore I humbly request you to provide me the same phone without any other interferences .

Thanking You
Best Regards,
SalimBabu
Sr. Computer Analyst
Computer Department
Joannou & Paraskevaides (Overseas) Ltd
P.O.Box 5881 Riyadh, Saudi Arabia
Tel : [protected] Extn.
Mobile : 00966 [protected]
Email: c.[protected]@jandp.com.sa

Dear sir'
I have purchase a huawei cdma mobile phone model no. C 2808 on 03_06_2012.the imei no. Is-A0000020ACD37D.
Now when I dialed any number from my handset it is not connected and message indicating "no service" is displayed at the end.
When I contacted huawei service centre at " Piller no. 660 uttam nagar'delhi, " they told that the company had end the warranty on the above said handset..I can't do any thing. So, please look into the matter and do the needful.
Thanks.

Reena Pradeep, HR manager from HUAWEI, is asking for money to confirm me.

Human Resources at Huawei Technologies India Pvt. Ltd.
April 2002 - Present

Here is the fake stuff she puts in her resume.

HR Executive at Philips Software Centre
April 1999 - March 2002

Bangalore University, Microbiology
[protected]

wind speed Data stick prepaid two months unlimited plan which comes with a free data stick is a sham in Ontario,

First month had bad connections all through out the days; was told by wind mobile chat "networks were busy" only got to use it 1am-7am. Second month i received a text from Wind that said "Your usage is well above the levels defined in our data fair usage policy.So that everyone has fair access-your speed will be limited until the end of the month" .

It as been more then a week, I can barely browse the internet, wind agent said i have to wait until the beggning of the month, as of now i should get at least 1 mbps instead of the 7 mbps as they promise, because i went over 5GB limit i am unable to browse. I never had 7mbps ever since i purchased this stick.

Statistics of the data stick says " Note: Statistics may not be accurate", so when you call wind and they give you a higher numbers of GB you used used per month, don't fall for it and you should always have the ability to brows the internet since it is unlimited, i feel i got ripped off and other people maybe getting ripped off as well!

Dear Sir/Madam
My Mobile Set has been stolen dated. 12/12/2010. Detail of My set is mention below.

SIM # : +[protected]
Model : HUAWEI G2158
S/No. : [protected]
IMEI : [protected]
Color : Black
Band : GSM 900/1800
Made in China
So it is requested you to disable my mobile set and trace it.
--
Regards,
Muhammad Anwar,
Ajmal Book Depot & Photostat, Sargodha Road Adhiwal, Jhang, Punjab, PAKISTAN.
Contact No. +[protected], Phone & Fax+[protected]

— Forwarded Message —
From: Sohail Mian
To: [protected]@hotmail.com
Sent: Monday, July 27, 2009 5:45:56 PM
Subject:

Dear sir,

I have purchased online good from www.huawei888.com and have paid all their requirement payment but I still have problem that they did not send my good, their all information is below,

kindly help me I will be thankful to you.

Western Union

The Western Union address is as below :

First Name : Yi

Last Name: Liu

Address: No.800, QuYang Road, Shanghai, China

We will need the following information from you after you do the payment:

Money Transfer Control Number (10-digit numbers)

Remittance

Sender's Name (first name and last name)

Bank Transfer:
If you wish to pay using this method, kindly request our bank details along with your order.
Bank Transfer:

The bank transfer address is as below :

Bank Name: Bank Of China Henan Branch

Address : No.800, QuYang Road, Shanghai, China

A/C Holder’s Name: Yi (First name)

Liu (last name)

A/C No : [protected]

Swift Code: BKCH CN BJ 530

paypal

Dear friend, If you want to use paypal, please contact us directly

through MSN or Mail. Thank you.

Money Gram

The money garm address is as below :

First Name : Yi

Last Name: Liu

Address: No.800, QuYang Road, Shanghai, China

We will need the following information from you after you do the payment:

Remittance transaction reference number (8-digit numbers)

Remittance

Sender's Name (first name and last name

i purchased Huawei Mobile Model No. C2905 from a mobile store on 05-04-08 and found that lines are coming on display screen. the store refused to replace it when i contacted on next day, rather asked me to complaint at Redington. I booked complained at Redington at visakhapatnam on 09-04-08 with no. 00106. till date my problem is not attended by Redington. They are also not lifting phone when i called upon. Their phone no. is [protected]. kindly do needful in solving my problem

I have one Huawei EC325 CDMA data modem. Earlier I used it with a prepaid no. and after that I stopped using it because of speed. Now after 6 months I am again trying to use it with a new prepaid GSk but the data modem is not accepting the new GSK. I complaint this matter to reliance webworld and other senior officials but all are not able to help me. Can you help me in this case or should I throw the data card ?