Menu
Login
I have booked a flight tickets two days ago and I received a email that asked me to provide photos of my credit card(both front and back) and complete a form(ask details about my cards). They said they need those information to process the order. For security reasons I refuse to do that because the security code of my card is on the back side of it.
Then I ask to cancel the booking and get refund. But hutchgo has not reply me or make a refund until now.
The complaint has been investigated and resolved to the customer's satisfaction.
Hello Winona, Thanks for your comments and I'm sorry to read of your experience with a travel provider after searching on Skyscanner. As we are a search engine and don't take bookings ourselves, we don't have access to any of the details of your booking directly - please can you contact our Support Team with further details here? We're not able to help via this forum. https://help.skyscanner.net/hc/en-us/requests/new Many thanks, Lynsey- Skyscanner Support
Hi I booked a flight on Hutchgo that I found when I searched on your site. After entering the OTP of my credit card it just went back to the box where I will enter the date of my flight. There's no confirmation or error. I received a text message and email from my bank that the charge already went through. I contacted Hutchgo but I haven't received any reply
I also have the same issue here. I booked a flight on Hutchgo just moments ago and after keying all the card information and OTP of the credit card the page led me back to the main page. I was left not knowing if my booking has been confirmed, i had to call the bank to find out that the transcation has gone through, money has already been deducted, but i have yet to receive an email confirmation regarding my booking. I did not even get an error page or reference number that i could refer to for the customer service. I had emailed them on this and waiting for their reply. Their website is terrible and i was led there via skyscanner trusting that they had 4 stars they should be reliable. This is not the first complained i had seen online for this after facing this issue. Skyscanner should relook into their travel agency's reliability!
SKYCANNER HELP! I have been very patient with HUTCHGO. Booked our ticket last Jan. 29, 2020 going to San Francisco for 5 persons. Booked PHILIPPINE AIRLINES PR 104 May 15, 2020 Manila to San Francisco & return to Manila PR115 May 27, 2020. Due to Covid 19 Pandemic our travel was cancelled. I I requested for a refund amounting to Philippine Peso P217, 901.52. But as of today JAN. 6, 2021 NO REFUND YET! PAL said they already refunded Hutchgo. Please help! Where else can I ask for assistance regarding my dilemma? Thank you!
Same maam. Did you already got you refund? They don’t even reply on my emails and messages.
Hi. Please help me to get my refund. They don’t reply in my emails. I booked my ticket last JANUARY 2020. Please help on what to do regarding to this issue.. thank you.
Hello, I have booked a flight on Hutchgo with a booking reference number [protected] and they have asked to rebook the flight which is not convenient because there is a connecting flight on October 7, 2021, to Dubai. As there is no available flight with Air Asia, we are left with no option but to ask for a refund. Numerous email conversation has transpired from October 7 up to today, 12th January 2022 regarding refund but the Hutchgo team are very unresponsive. Attached herewith are the email threads for your reference. Kindly provide my refund immediately.
I also have the same issue here. I booked a flight on Hutchgo just moments ago and after keying all the card information and OTP of the credit card the page led me back to the main page. I was left not knowing if my booking has been confirmed, i had to call the bank to find out that the transcation has gone through, money has already been deducted, but i have yet to receive an email confirmation regarding my booking. I did not even get an error page or reference number that i could refer to for the customer service. I had emailed them on this and waiting for their reply. Their website is terrible and i was led there via skyscanner trusting that they had 4 stars they should be reliable. This is not the first complained i had seen online for this after facing this issue. Skyscanner should relook into their travel agency's reliability!
I had an issue with the baggage, the payment deducted does not reflect in the airline and at the end i have to paid additional for baggage and customer service did not response to us upon numerous emails… they are partially scammers i believe..
Hi. Please help me to get my refund. They don’t reply in my emails. I booked my ticket last July 29 2022. Please help on what to do regarding to this issue.. thank you.
Hi please be clear on the baggage. I paid for extra baggage but its not stated clearly if it was hand carry or checked in luggage