Latest Reviews and Complaints
Scam artists for sure. Taking $39.96 from my account. Will not refund.
BIG SCAM company! Once you sign up and pay their $39.96 fee this email company will continue to auto-collect that yearly fee without pre-notice. I've been trying unsuccessfully to get a refund from this email account that I no longer use. Have to let others know about them or they will continue to abuse and fraud people. When I saw a payment was in a pending autopayment state I tried calling them as well as my bank to stop payment. I was unsuccessful and it went through anyway. Now I've been going back and forth for almost a month with this company support to get a refund, because I do not want to continue with this email account. They adamantly refuse to refund even though I have closed the account.
Desired outcome: Refund my $39.96
5 Inbox.com Complaints
How do email users rate Inbox.com?
Inbox.com’s earns a 1.0-star rating from 0 reviews and 5 complaints, showing that the majority of email users are dissatisfied with service.
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email service
INBOX.COM will block your account and request $$ without notice. They did this to me twice in the last year. They will not unblock you account unless you pay. This is a scam to get customer to pay extra $$ on top of there subscription fees.
I contacted customer service and had several exchanges with them. They absolutely refused to unblock my account for a few hours unless I pay extra fees on top of what I already had paid, and they refused to let me talk to a supervisor. They simply apologized for not given me notice.
I explained that I was unhappy with this and wanted to cancel my subscription, however, I needed to print a few documents. They still refused to unblock my account for a few hours unless I paid unblocking fees.
cancelled $8.88 a year plan to $3.33/mon plan the following year
It seems like they went from sort of bait of switch tactic in that they cancelled its free email service plan to $8.88 a year, which is reasonable, last year. Now, they cancelled that plan, and you have to change to the same plan at $3.33/month, $39.90 a year, which is about 4.5 times more than last year's plan. Unfair. Gmail and other free services have much better offerings, so I'm unsure why they're ripping off its users with this amount.
Email hosting and data storage
I have a paid account with inbox.com for email and data storage. For over TWO DAYS now (since 1/8/16) I have not been able to access my account. Instead, I get a message saying that it is undergoing maintenance and to check later. Many, many other inbox.com users are reporting (at another review site) that they have also been locked out. Some have managed...
Read full complaint and 1 commentIs Inbox.com Legit?
Inbox.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Inbox.com has claimed the domain name for inbox.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Inbox.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Inbox.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Inbox.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Inbox.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- The registrar associated with Inbox.com has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
- We conducted a search on social media and found several negative reviews related to Inbox.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
This company should be taken to court and blackmailed
Inbox.com takes over your website search engine, without permission, and even it you delete it from active programs, it still remains. One has to delete it from the startup box in the internet connections. This company should be taken to court and blackmailed!
Inbox.com is from CHINA! You people did not get the red flags and alert bels going off when you saw their inept English? "EXAMINATE"? HELLO! WT ...F is that?! And I quote, from their homepage, BEFORE you sign up: "we do not examinate your messages for advertising purposes". " Can't spell "examine"? Ok, put it in a search, cos the Brits talk weird, and that is NOT even a verb! They somehow have that listed as a noun. FAIL #1.
Scroll down and you get this little gem, end of page: " don’t waste energy jiggling multiple services". JIGGLING? Like jello? Surely, they should have typed JUGGLING! THOSE are your tell-tale signs of a China-based scam company! That is, if their photos of Chinese people didn't clue you in as seen at their homepage and at their contact page: https://www.inbox.com/contact.aspx
Who, since 2020, hasn't learned their lesson about how China businesses operate?! {PS: expect them to fix their errors as soon as they've snooped here!}
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I am still waiting! I changed from quarterly to yearly on inbox. com and got thanked by being blocked from my account!
I have been a customer for around five years and I am disappointed that the email system is down for two days straight. If I am paying for the service then it should work. I am not sure what I am getting over the free Gmail or Hotmail accounts.
I dont understand why "customers" are posting a lot of lies and stupids thinks about this company.This email service it works very, very well.I have this service for a lot of years. No problems found, and excellent service.
Customers are posting these reviews because the company you work for is a scam.
I used inbox.com for a decade, or nearly a decade, and the majority of that time it was a free service. It then switched a forced paid model, at $8.88 a year - which sucks, but was a reasonable price. The following year it then jumped to $39.99. From $8.88 a year to $39.99 is a massive jump. The customer support essentially does not exist, and does not respond to complaints. I highly suggest you find a new company to work for.
I used inbox and was surprised it jumped to near $40/yr.
I can get better service from Gmail.com
Plus it is free, Plus inbox requires you to write your own spam filters.
I have tried several time to cancel my account after the 2nd day of use
and get a refund.
They keep replying 'no refunds'
I am in favor of a collective law suit. Today, they blocked my access and requested unblocking fees on top of my subscription fees.
My wife and I are disabled senior citizens who have been using inbox e-mail since the time when it was free. Recently inbox decided to close their free service and began charging a modest yearly fee of $8.88. We found this to be acceptable and had no problem with it, however this year the renewal fee is a whopping $39.95! Since my wife and I both have accounts this will mean almost $80 just for e-mail! Being on a fixed income, this has become a hardship. Over the next two weeks we will either eat or have e-mail service. I honestly think that my wife and I should get some sort of a discount, as we have been customers for years. However customer loyalty doesn't seem to matter to these people.
complete loss of my primary email account, devastating!
They cannot trap us without us being able to access our emails before they ask us to pay, it is illegal.
I am taking them to court. They will pay trust me, they will pay big time
I only use Inbox for e-mail, not for storage so I cannot relate to the problems others are having. My only complaint is that they are eliminating their free version of the e-mail and give you no payment option other than PayPal. Very disappointed that after 8 years of satisfaction with inbox that I am now forced to look for another e-mail account.
Inbox.com complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 5 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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Inbox.com Contacts
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Inbox.com phone numbersClick up if you have successfully reached Inbox.com by calling +1 (561) 989-7400 phone number 0 0 users reported that they have successfully reached Inbox.com by calling +1 (561) 989-7400 phone number Click down if you have unsuccessfully reached Inbox.com by calling +1 (561) 989-7400 phone number 0 0 users reported that they have UNsuccessfully reached Inbox.com by calling +1 (561) 989-7400 phone number
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Inbox.com address113 NE 2nd Ave, Dania, Florida, 33004-4808, United States
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Inbox.com social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 12, 2026
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