IncrediMail
Reviews and Complaints

Paid for this e-mail service over 20 years ago. We also are VIP Customers. Our system crashed over a week ago due to a virus. We have been e-mailing their customer service for help in re-installing our program and data. To date, they have failed to respond. This had costs us thousands of dollars in income and lost customers. There is no contact information for IncrediMail. They show that they are out of Tel Aviv 69710, Israel. I would assume that they have their offices outside of the US to protect them from lawsuits from customers they have ripped off.

A charge of 25.79$ is on my credit card on the month of December 2014. I did not buy or ask any product or services from this company this month.
I want this charge to be erase from my account.
Suzanne Cote
Tél. [protected]

I paid for Incredimail Plus because I wanted the backup feature. After numerous attempted downloads that did not work (even though they were quick to debit my account for their payment), I have as of [protected] emails from their supposed support that does not correct the problem.

They will not refund my money since it has past 30-days (even though it was never loaded), have no telephone support line and the person keeps sending me the same instructions, despite the fact I try them and email her back to say they don't work.

DO NOT DO BUSINESS WITH THESE CHARLATANS!

I have read all the complains about Incredimail charges, software and technical services and i agreed 100% of what were written because i have gone through myself all the bad experiences before.
It seems to me that the company just want to make money and nothing else.
In gallery, they don.t give much away for free, everything now we have to pay for Gold gallery. Apart from that nothing have changed, same thing all the time year after year..

I hope the company will take up all the complains seriously and make changes in 2013.

Had this mail program for years because i thought it looked cool. I don't know anybody using it here in bc canada. I recently found out all the nice background pictures i have been writing on and sending to people are not showing up on their computer or looks like my note looks like when i am sending. They either get the picture and no content or content and the picture in the background is coming in as an attachment. Not impressed. I just recently paid almost $30 to upgrade and they denied my credit card when it was good and then they tried to take out another payment. They tell me on the phone they had no idea which company collected my money.
I just found a company called perion network used my credit card and denied me use of the program then tried to take more money from me. Now i am trying to get them to refund my credit card with no luck. I give up. Incredimail can't even keep track of their collections to use or upgrade product. Would not recommend it to anybody.

IncrediMail became
Perion Network Ltd in Nov. 2011.
It is located in Tel Aviv, Israel
It is traded on NASDAQ as PERI

IncrediMail charged my credit card without my authorizatiom in January (2012). On March 1, I sent an e-mail to [protected]@incredimail.com and told them they had fraudulently charged my credit card, and they had one week to reply. Well, four weeks went by and --- nothing. So yesterday (April 16, 2012), I sent another e-mail to them but - guess what. My e-mail was returned. Bounced. [invalid address... error code 550] So I sent another one. Bounced. Today I sent a pleasant e-mail to [protected]@incredimail.com. So far, so good. I'll let you know what happens. In the meantime, do not buy anything from this company.

I have purchased from IncrediMail Gold Gallery, IncrediMail Premium, on 23/12/2008 it was a LIFETIME product.
Gold Gallery Code : IM_GOLD -[protected]-[protected]
IncrediMail Premium Code ; IM_PREM -[protected]-[protected]
Ordered Product Number : Gold Gallery /LIFETIME/: [protected]
Payment method: PayPal Invoice #60106618NN000081D
Total Price: AUD $72.97
Today 13/03/2012 I am not able download Gold Gallery items, when I contacted IncrediMail, I just getting computerised answer or blank website.
Thank you .
Andrea

After continuing sending my complaint to incredimail it is ignored, i send proof of purchase that was paid for for Incredimail plus for, mu email eg: skins can not be activated etc. provided is my paypal record of my payment***** 26 Mar 2011 Payment To IncrediMail Ltd. Completed ... -$38.99 AUD It appears they just ignore my problem and will not activate PLUS. i copies and pasted the payment from my paypal account of paid purchases. email address [protected]@dodo.com.au
Regards
Ross Campbell

Incredimail is the biggest PLAGUE since the GREAT PLAGUE of 1641.
Incredimail, do you realize how many headaches you are causing? Your software is invasive, pre-emptive, predatory, and resists removal. You are greedy, soul-less, morally bankrupt cretins pushing a horribly inferior product down the throat of an unsuspecting public.
Incredimail founders, did you skip the ETHICS class in your junior college Business Administration curriculum?
May I install killer bees in the walls of your house? I know you don't want them there, and they are incredibly hard to remove, but so what? I think it's a good idea, so ### you, Incredimail.

I have used Incredimail for years and have the paid pro account. It is suppose to be with VIP support. That is suppose to mean that when I have a problem they will fix it. I have had problems before and they responded usually the same day.

This last time was much different. I had a problem and contacted them. I mentioned I had VIP supprt and expected a response, after all I paid for this support. A couple days later they responded, at this time my email was messed up. The response just seemed to be a stall, no help at all. I contacted them and told them that I tried what they suggested and now ALL my saved email from years of using them is gone. All my passwords and receipts for purchased email and they NEVER responded. I waited several days.

I finally sent them an email telling them that I wished to cancel my account, which I did.

The service has really gone to pot the last few years and I am rather disgusted. I still do not have any of my saved receipt and it is their fault

Beware of this company

Not satisfied with results. It doesn't work properly. I want a complete refund immediately. You must be a scam company.

My account charged $44.50 on the 13/04/2010
What is this charge for ?
Please advise

Robert A Hodge

Can not remove mystart.incredimail.com off of my computer, and I am an advanced computer user. Deleted many files including going through all my cookies and it keeps coming back at random times every day. This is an incredible (pun intended) invasion of my computer! I am sick of it. Shame on you IncrediMail. I purchased your software and have given gifts and this is the thanks I get.
ET

All it states is www.incredimail.com New York with a charge of $24.95 and I don't know why you have charged me

I have been charged $39.95 for Incredimail LDT Valletts, not just on one credit card, but on two cards.
I did not order this product. Why was I billed for it?
Why do you have my credit card number? I did not give you permission it keep it on file.
Why was I charged not just once but twice? ref. # F880000D000IXFRL.

Please explain.

Catherine Holtel

I purchased incredimail on 11/03/09 for $68.50------invoice #471204----authorized dealer [protected]---order #2047291
Got my bank statement today and an additional charge of $2.o6 was added. I was not told of this charge by mail or email from incredimail. Don't appreciate this charge--used my visa debit card. The second charge was done on the same day as the $68.50 11/06/09 check card 1104 Www.Incredimail.com New York 74580459309068486252691 as International Transaction Fee.
I did not authorized the $2.06--and was not told of this additional charge. Tried to contact incredimail----could not find their complaint dept.
thank you,
Vickie Notz
[protected]@cox.net

I clicked on an offer for "Free Emoticons" some weeks ago. I followed the steps, carefully reading along the way, and found to my annoyance that I had unintentionally signed up for Incredimail. (Years ago I had emoticons without changing email services.) All of my verizon mail was moved over to an Incredimail account. I can assure you that I did not authorize moving old mail, even unintentionally. I contacted their customer service and was told twice that they could not move the mail back to my real account. I realized though that if I did not open Incredimail at all, my new mail was going to my real, verizon account, and was not being redirected. So I ignored the problem for weeks, using only my verizon account with no problem. TODAY a butler character appeared on my screen from Incredimail, and I could not access my verizon account. I waited, and re-entered the verizon site, only to find that all my mail was gone! I feel I've been burglarised. What can I do?

Receiving all emails in duplications, triplicates, etc, etc. Having filled in numerous forms of complaints, trying to get hold of a human being who can read my complaints. . . Nothing happens.
My email contacts are all complaining that i am passing on a virus, because they are also receiving my emails now in duplicates (Up 5 duplicates!)
I have tried desperately to change to any other server (?) , but incredimail is just tooooo strong.
I cleared my pc, deleting my entire email address system, etc, went 2 weeks with no contact,. . . It gets connected again, the result ? Here i am after 3 day with triplicates of my emails from. . . Incredimail!
Help!

The software is freezing and interrupting my work. I have more than 10 emails from support promising help and making appointments to assist online - which absolutely NONE have been kept! Emails to different corporate offices have gone un answered - ignored! I have the premium level of the software and therefore have paid for this support .. or should I say lack of ... harry brown