Indigo Pet
Reviews and Complaints

This company, Indigo Pet Co (indigopetco.com), is a complete joke. The order form is so confusing, I accidentally submitted an order when I was just trying to enter a coupon code. I immediately emailed them to cancel the order, but I never got a response. When I finally received the product, I was so disappointed with the terrible quality of it. I didn't even want it anymore, but I couldn't get a refund. I emailed them multiple times, but they never responded. I had to get my bank involved to finally get my money back.

Their contact form is also terrible. They ask for a phone number, but they don't have any "content to marketing" clauses. This means they can use your phone number for marketing purposes without your consent. That's not cool. If you're unhappy with this company, I suggest calling your bank and asking for a refund. Companies like this shouldn't be allowed on the internet.

Overall, I would not recommend Indigo Pet Co to anyone. Their products are terrible and their customer service is even worse. Save yourself the trouble and shop somewhere else.

I was super stoked when I saw Indigo Pet Co's ad pop up on my screen. I mean, who wouldn't want a solution to pesky dog hair in the wash cycle? I read through the comments and reviews on their site and decided to take the plunge and order two of their hair catchers. But let me tell you, what a load of baloney! These things are a total hoax. I tried them out as soon as they arrived and they didn't work with just one, nor did they work with two. I even reached out to their service team for a possible solution, but they suggested I use 2-3 of them. Seriously? I already have two and I'm not about to shell out more cash for another one, especially since the first two haven't trapped a single hair. I even recorded video and took pictures of my findings and reached out to Indigo Pet Co. But guess what? They don't offer refunds or a satisfaction guarantee. They completely disregarded my concerns and offered me nothing helpful for the $30 I spent. They did say I could pay more money to ship their faulty traps back to them and receive a credit, but based on my experience, I don't want to spend another dollar on this company. It's a total scam and I wish there was a better way to hold these types of companies accountable.

I recently purchased a toothbrush from Indigo Pet Co in hopes that it would solve my furry friend's dental problems. Unfortunately, the product didn't quite work as expected. So, being the responsible and proactive customer that I am, I initiated the return process within their 14-day window as stated on their website. However, much to my frustration, I never heard back from their customer service team.

I sent not one, but three emails to their support team over the course of two weeks, each time asking for an update on the status of my return. In addition to this, I also filled out their online contact form on two separate occasions, but still, no response.

At this point, I was getting frustrated and almost lost all hope. I even took it a step further and threatened to file a complaint with BBB (Better Business Bureau) in hopes of getting a response from them. Yet, still no reply from their end.

Eventually, I went ahead and filed the complaint with BBB, but looking at the reviews left there by other customers, I'm not holding out much hope of ever hearing back from them. It's very disappointing to see such poor customer service from a company that claims to care about its customers.

All in all, if you're considering purchasing from Indigo Pet Co, I recommend making sure that you won't need to contact their customer service team because, from my experience, it seems like they don't have one to begin with!

So, I gotta say that I ordered some goodies from Indigo Pet Co a couple months ago. I was gettin' all excited to give my fur babies some new treats and toys as presents. But, man oh man, things didn't go as planned. First off, I didn't get any notification that my order was shipped, even though they took my money right away. I mean, come on now! That ain't cool.
After waitin' and waiting, I finally heard from them that my order was shipped, but no one even took the time to say they were sorry for the delay. Finally, my package arrived... but it was missin' one of the items I ordered! Can you believe that?
I tried to reach out to their customer service and get a refund or at least some info on what the heck was goin' on. But, no dice. I got no response from them at all. So, I told 'em I was gonna report 'em and still nothin' back from 'em!
Now, I gotta go and talk to my credit card company to try and fix this mess. All in all, I'm pretty disappointed in Indigo Pet Co. They really dropped the ball on this one and didn't even try to make things right.

!

So, I was really lookin' forward to gettin' my hands on my order from Indigo Pet Co. Ya know, I gotta say, the 15% discount at checkout had me feelin' like I had hit the jackpot! So, I waited, and waited, and waited (you get the idea...) for a whole week to get my paws on my order.

Finally, it arrived! But, boy was I bummed to find out that I only received one item when I had ordered two. And to make matters worse, the one item I did receive was the wrong item! So, I go to look up a phone number to reach customer service, but nope, there isn't one. Instead, their policy is to only allow for exchanges within seven days, and no refunds! Seriously?!

So, I sent 'em an email, and honestly, I've been waitin' for three whole days to hear back from 'em. And, wouldn't ya know, I haven't heard a peep! I'm so glad that I only spent $30.00 on this order 'cause I ain't gonna miss that kinda cash. But let me tell ya, my furry friend waitin' for their new toy sure will.

In conclusion, don't waste your time, or your money, on Indigo Pet Co.

So, I saw this website called Indigo Pet Co (indigopetco.com) and decided to give them a try. I ordered some suction cup toys for my fur babies and surprisingly, they arrived pretty quickly. I was impressed with that part at least.

However, when it came to the quality of the toys, I was thoroughly disappointed. The item description claimed they were "indestructible," but that was far from the truth. Within 5 minutes of my little pup Ricecake using it, she had completely torn it apart. I mean, I get it, she's a little ball of energy, but come on - "indestructible?"

Anyway, I immediately contacted the company to ask for a return or exchange. That's when things started to get a little hairy. I emailed them about my issue, but I never received a reply. I mean, who does that? It's just plain rude.

After attempting to contact them again, I decided to submit a resolution via Paypal. However, they said I never contacted them, and that I was outside of their 7-day return policy. What the heck?

Honestly, it's just not worth it. If you're thinking about buying from this company, think again. Save yourself the time, money and aggravation with this company. The customer service is terrible, and the products aren't what they say they are. This company is completely worthless.

For those of you who are still interested in this company, I want to just give you a heads up. Don't expect anything amazing from them. Unfortunately, I am moving forward with a credit card dispute because that's how terrible this experience was.

Overall, I wouldn't recommend Indigo Pet Co to anyone. It's just not worth the headache.

This company is absolutely terrible! I don't recommend buying from them at all. Back in late September, I ordered two costumes for my doggos - the Holy Hound Dog and Deadly Doll Dog costumes. It's now been over a month and I still haven't received my order! I reached out to Indigo Petco for an update on the status of my order on October 9th. They told me that I would definitely be receiving my order before Halloween.

Then, on October 19th, I received a text message saying that the order had been shipped. The only problem was that they didn't send me a tracking number! I immediately sent them an email, stressing that I would need my costumes by October 26th because I had a party to attend. But guess what? I never got a response to that email.

As of October 30th, I still hadn't received a response to my last email. So I sent another one, asking for an update on the status of my order and also directions on how to return their costumes because I was so fed up with them. Finally, on Halloween morning, I received one of the costumes (the Deadly Dog costume). Unfortunately, I still haven't received the other one to this day and have yet to receive a response from Indigo Petco.

Overall, I would steer clear of this company unless you want to be severely disappointed and frustrated. Their customer service is absolutely terrible and their communication is even worse. Save yourself the headache and shop somewhere else!

This company really needs to pull up their socks! I learned my lesson the hard way with my order from indigopetco.com. It took a whole month for the items I ordered to finally arrive, which was way too long in my opinion. And once I received them, I didn't even need them anymore since I already found Halloween costumes from a different store to use in time. But, at least they were brand new and unopened so I shipped them back hoping for a refund.

Unfortunately, it took about another month for me to get my refund and to make things worse, I never received any response to my numerous emails inquiring about my returns. Finally, I finally got a response saying they put the refund through but to my surprise, I only received credit for one outfit not for the two I returned. So, I had to ask them again about refunding for the second one and still was never responded to.

It is just unbelievable how some companies can be so terrible when it comes to customer service, especially when it is over some small items like this. I am extremely disappointed and upset with the way I was treated. I just cannot believe that they would just keep the extra refund to themselves - it's just not right to do that to a customer. I will definitely not be recommending this company to anyone, so do yourself a favor and stay away from them too!

I decided to try out Indigo Pet Co's online store and placed my order on October 11th (which happened to be on a Friday). I was hoping to receive tracking information by Monday, but to my surprise, I didn't get any updates until October 19th, which was eight days later! I was becoming increasingly frustrated with the lack of updates, so I decided to contact the customer service team to inquire about my package's whereabouts. To my surprise, they told me that my order had already left their warehouse, but I couldn't help but wonder when this actually happened.

According to the tracking information they provided me with, a label had been created, but the USPS had yet to receive the package. The customer service team told me that sometimes it can take up to seven days for the tracking information to update, but even if that were true, it beggars belief that they were only getting around to sending out my order on October 19th when I had placed it on October 11th! To make things worse, they stopped responding to my emails, and I even reached out to them through their Instagram page and left a comment on their latest photo from September 24th. I was completely ignored.

All in all, my Indigo Pet Co experience was less than ideal. I would not recommend shopping here as their customer service team is unresponsive and their shipping practices are questionable. If you are considering placing an order with them, I suggest you think twice and potentially look elsewhere to avoid a similar ordeal.

I tried to leave a review on IndigoPetco's website, but they only let you do it if they ask you to, which is kinda sus. So anyway, I bought two dog costumes from them like, 16 days ahead of Halloween, but they didn't ship it. I had to hit them up myself to even find out what was going on. They said it was gonna be shipped "ASAP," and then they gave me a tracking number like, 20 minutes later. But now it's been like, 10 days and the status is still at "pre-shipment." Like, the items are just chillin' in Indigo's warehouse at this point.

I've messaged them multiple times, but all I ever get is some BS like, "oh don't worry, it'll update by 5pm today" or "don't worry, it'll ship soon!" It's been a complete runaround and I still don't have my stuff. If they don't overnight it to me, it's gonna be worthless. I'm super bummed that I might have to go to a big box store to get stuff for my pup instead of supporting what I thought was a smaller biz that supposedly helps animals in need. Honestly, this experience makes me doubt that they're even doing that.

I'm NEVER buying from IndigoPetco again, and if you're reading this, I'd think twice about it if I were you. This place is a total ripoff.

I had an experience with Indigo Pet Co (indigopetco.com) that I wouldn't wish on my worst enemy. This was my very first time buying anything online, but I decided to take a chance and order a costume for my dog back in early October. I even went so far as to create a PayPal account just for this purchase because they only accepted PayPal payments. I chose fast shipping to make sure the costume would arrive before Halloween.

Days turned into weeks and weeks turned into months and I hadn't received my order yet. I sent them an email to ask for an update and to find out why I hadn't received my order. It was a little sketchy that they didn't provide a phone number to contact them. They replied to my email quickly, which gave me hope that my costume would arrive soon. They assured me that my order would be delivered before Halloween. I held out hope and waited eagerly.

But as Halloween came closer, I started sending them more and more emails. They replied to my first email, but then they stopped responding. I was frustrated and annoyed. I live in Canada, so the cost of the costume plus extra shipping was over $60. I finally received the costume weeks after Halloween and it was too small for my dog.

I tried to get help from PayPal, but it was no help at all. I wouldn't recommend using PayPal. Indigo Pet Co is a legit scam and I regret not reading reviews before making my purchase. They need to be shut down because they're very unprofessional.

The majority of the reviews for Indigo Pet Co are negative for a reason. They're a waste of money and I wish I had spent my money elsewhere. I would advise others to steer clear of them and choose a more legitimate website they're familiar with. Don't make the same mistake I did!

I'm really let down by Indigo Pet Co. I purchased an item from their website that was marked as delivered over three weeks ago, but I never received it. I live in an apartment complex, so it's possible that it was misplaced, but I've checked with the leasing office and the USPS and they have no record of it. I tried reaching out to their customer service team by email, but haven't received a response. I even messaged them on Instagram but received a very unsatisfactory response.

They told me that they already shipped the item out on time, so it's not their responsibility anymore. They also sent me the tracking number which I already had, and told me to contact my local USPS which I already did. I'm very disappointed with their poor customer service. I've never encountered a company that doesn't offer any assistance when an item goes missing. They didn't even offer me a refund or store credit.

As a frequent online shopper, I have never been so disappointed in a company's service. I regret buying from Indigo Pet Co. The marketing was enticing, but the experience was a huge disappointment. It was a complete waste of my time, effort and money. I advise against supporting this company; they are unprofessional and have terrible customer service.

I bought two things from Indigo Pet Co, but only got one of them. I tried to get in touch with them a bunch of times to see what was up and if they could send me the other thing, but they never got back to me. I also decided I didn't want the thing I did get, so I tried to return it, but no response there either. So now I'm out $75 and I don't even have the stuff I wanted. Don't buy from these guys - if we all stop buying their stuff, they'll go out of business and we'll all be better off.

I recently purchased a product from Indigo Pet Co (indigopetco.com) and wanted to share my experience with others. I was a bit hesitant at first and decided to get one just to be safe, in case it didn't work. However, I'm so glad I did because it turned out that the product didn't work at all! I tried it three times and each time the plastic piece ring that is supposed to keep the mesh bag on came off, which then made the mesh bag come off as well. I would have been okay with it if it still caught the fur, but nope. Not one piece of my dog's hair has been caught.

I went on their website to contact them and saw that they don't do refunds or returns. I was disappointed to hear this, as I had hoped to return the product and get my money back. So, I thought I'd put a review on their page and share my experience with others. However, I couldn't even find a way to post a review on there. This made me feel even more frustrated and disappointed.

Overall, I would not recommend purchasing from Indigo Pet Co. The product I received did not work as advertised and their customer service policies are not very accommodating. Save your money and look for a different product that will actually work for you and your furry friend.

I recently purchased a toothbrush from Indigo Pet Co in hopes that it would solve my furry friend's dental problems. Unfortunately, the product didn't quite work as expected. So, being the responsible and proactive customer that I am, I initiated the return process within their 14-day window as stated on their website. However, much to my frustration, I never heard back from their customer service team.

I sent not one, but three emails to their support team over the course of two weeks, each time asking for an update on the status of my return. In addition to this, I also filled out their online contact form on two separate occasions, but still, no response.

At this point, I was getting frustrated and almost lost all hope. I even took it a step further and threatened to file a complaint with BBB (Better Business Bureau) in hopes of getting a response from them. Yet, still no reply from their end.

Eventually, I went ahead and filed the complaint with BBB, but looking at the reviews left there by other customers, I'm not holding out much hope of ever hearing back from them. It's very disappointing to see such poor customer service from a company that claims to care about its customers.

All in all, if you're considering purchasing from Indigo Pet Co, I recommend making sure that you won't need to contact their customer service team because, from my experience, it seems like they don't have one to begin with!

So, I gotta say that I ordered some goodies from Indigo Pet Co a couple months ago. I was gettin' all excited to give my fur babies some new treats and toys as presents. But, man oh man, things didn't go as planned. First off, I didn't get any notification that my order was shipped, even though they took my money right away. I mean, come on now! That ain't cool.
After waitin' and waiting, I finally heard from them that my order was shipped, but no one even took the time to say they were sorry for the delay. Finally, my package arrived... but it was missin' one of the items I ordered! Can you believe that?
I tried to reach out to their customer service and get a refund or at least some info on what the heck was goin' on. But, no dice. I got no response from them at all. So, I told 'em I was gonna report 'em and still nothin' back from 'em!
Now, I gotta go and talk to my credit card company to try and fix this mess. All in all, I'm pretty disappointed in Indigo Pet Co. They really dropped the ball on this one and didn't even try to make things right.

So, I recently purchased a toy from Indigo Pet Co after seeing it on their Insta ads. Let me tell ya, the struggle of sticking it to any of our floors was real. Like, c'mon, we had to resort to some serious elbow grease to make it work. But that's not even the worst part. Just ten minutes into playing with it, my furry friend managed to rip it all apart. Ugh, what a waste of money, right?

Now, the thing is, when I reached out to their customer service to get a refund, they straight up told me that they don't offer any. Like, what kind of shady place is this? It's like they're trying to deceive people with their fancy advertising and then just leave us in the lurch. I mean, just take a look at all the other poor reviews they've got online and you'll know what I'm talkin' about.

All in all, I really wouldn't recommend buying anything from Indigo Pet Co. It's just not worth your time or money, especially with their no-refund policy. Save yourself the hassle and go for something more reliable.

So, I experience some pretty bad things with this pet company called Indigo Pet Co. I tried getting in touch with them in three different ways, and each time I got ignored or even worse, blocked on social media. That's just not right, if you ask me. The product I bought wasn't even worth it either, my dogs chewed it to pieces within five minutes. WTH! Their customer service and business management is just plain terrible. Don't waste your money, peeps.

I wanted to buy my furry friend some stuff from Indigo Pet Co (indigopetco.com), and I ordered a water bottle and some nail clippers. But it's been a long time, like many months, and still, I have not received my order. They keep saying that it hasn't been shipped. I and my hubby have been emailing and messaging them on different social media platforms, but there is no response. I don't know what to do to cancel my order and get my money back. It's so frustrating, and honestly, we wish we had never trusted this website. It's just a terrible experience, and I don't want anyone else to go through the same. So, please be careful and think before ordering from here.

So, I thought I'd give Indigo Pet Co a try and ordered a small/medium toothbrush for my good boy. But what I received was a completely different thingy than what was supposed to come with my package! I mean, it looked like someone played a prank on me! I tried contacting them numerous times, but it seemed like they never got back to me. They ghosted me! So uncool.

PayPal even told me that the item I got was not different from what was advertised, but trust me, it was night and day difference. I even attached pictures so everyone can see what I mean. The toothbrush I got was a light green square with minimal bristles, while the one I wanted was dark green and had more bristles to brush his teeth well.

Long story short, I would not recommend these guys. They obviously do not care about their customers. I'm off to find a more reliable company that won't try to trick me into buying something different.

So, I ordered stuff from Indigo Pet Co in April and, holy moly, I didn't get my goods for like a whole month. Finally, when my package arrived, it was wrong! I tried to reach out to these peeps a bunch of times with no response. What's even worse? I still haven't heard from them and it's been another month. Like, seriously, there ain't no phone number to holla at 'em either. You know what? As much as I like their stuffs, I gotta give it to y'all straight, don't do no business with them. I rate them 10/10 NOT recommended.

I done did a bid and order a fancy toothbrush and paste for my doggie friend from Indigo Pet Co, whacked it out of the park hard with a massive price tag of $43.61. So, I been waiting on it patiently and faithfully like the angels above for 37 long days. I just checked my mailbox only to find nothing but a puff of air. I tried emailing them a million times, but got no reply, nada, nothing. Things was looking bleak. But my hopes was revived when I gots an email, three whole days ago, that my package was on the way and delivered. I went outside and looked high and low, but it's still MIA. Then I blasted off a message requesting for a reimbursement, but still haven’t heard a peep from them. Ain't that just the bee's knees? I'm completely flip turned upside down, bro. This company is playing a cruel joke and has left a real bad taste in my mouth, so I'm telling you now, if you don't wanna go through the same hot mess, steer clear from Indigo Pet Co! Don't be a sucker like me, son. Not worth a single penny. 0 STARS if you ask me.

Ugh, Indigo Pet Co is such a terrible place. Their customer service is absolute garbage. If I could give them negative stars, I would. So, I ordered two toothbrushes and they turned out to be not what I was looking for. I tried reaching out to customer service, but it was like talking to a brick wall. After what felt like years of dealing with their automated phone system, I finally got a hold of someone. They told me what I needed to do to return my items, so I did everything they asked. But then, this is where things got really bad. They kept my toothbrushes AND my money. I've been trying to contact them for over six months now, but no one responds. It's like they are ignoring me on purpose or something. It's just so frustrating. And when I looked them up on the BBB website in Arizona, they didn't even reply to the complaint filed against them. So lame. You definitely don't want to waste your money here. Do yourself a favor and avoid Indigo Pet Co at all costs. I hope you listen to this warning and don't go through the same agony I did.

So, I ordered the suction cup tug of war toy from Indigo Pet Co after seeing ads for it on Instagram. My dog was really pumped to use it, but to my disappointment, the suction didn't hold too well, and the rope started fraying right off the bat. I tried reaching out to the company more than once, by any means I could, but not once did I hear back. I mean seriously, is there even customer service here? Seems not. And on top of all that, it looks like they don't accept returns. So now I'm stuck with this kinda pricey yet low-quality toy. I reckon it's best to avoid this company altogether.

I recently made a purchase from Indigo Pet Co and it was not a pleasant experience. The costume I bought took a whopping 4 weeks to arrive and it left me feeling quite frustrated. I reached out to customer service multiple times to inquire about the status of my order, but the response I got was not satisfactory. Apparently, the order page mentioned that the item would arrive before Halloween, but I had to scroll all the way to the bottom of the page to see it. How misleading is that?

When I brought this issue to their attention, they were not very helpful. Actually, they were pretty dismissive and told me to just deal with it. I felt like they didn’t care about their customers at all. If this is the kind of service they provide, I would suggest that you stay away from Indigo Pet Co altogether. You can order from literally any other store and have a better experience.

So, I went and shelled out some serious cash over at indigopetco.com, but to my dismay, I never got my stuff! They don't even have a phone number you could call, and they ignored my six emails. And don't even get me started on the fake tracking number they give you when you buy something. It's like they just took my money and ran, leaving me high and dry. The worst part? They have the nerve to claim that a portion of their earnings go to animal rescues and whatnot. What kind of shady business is that? These people deserve to be shut down and have to pay everyone back, especially those animal shelters. It's a total disgrace!