INTEC College
Reviews and Complaints

I have been a student at Intec College since 2020 and have completed the 2 year program I've enrolled for. Since 2020 I have not received the results of any of my assignments submitted nor have I received any of my examination results.

I have been emailing and calling the college several times with no positive feedback or none at all. I desperately need these results as my livelihood depends on it.

The fees are paid and Intec has not made any contact with me.

I have been requesting my written and online assessment results for months and the response I get after loads of emails are that the results will be released on 4th October 2022, its now a month later and still no results.

We pay this institution thousands of Rands and do not expect to receive such pathetic and poor service.

There is no constant communication - when there is, its lies and very minimal information. The institution blamed the delay of results on load shedding - which is now over, so what is the excuse now? This very very unfair and extremely horrible as you people are taking advantage of us students who are trying to get an education but simply cannot because of this terrible institution.

come month end and your accounts department is on our case for fees (which are all up to date) but when its time to give us pleasant and efficient service nobody is around to assist?

This institution is a waste of my hard worked money! and I want answers as to what is going on! For this type of service you people should be ashamed to take thousands of Rands of fees from us!

I haven't received my assignment and assessment results neither have I received my confirmation letter for November 2022 examinations.

I need to re-write to subjects but I'm not getting any assistance. Firstly I struggle to get my final results and didn't receive any of my assignments back. I send numerous emails, I phone and consultants indicate someone will phone you back, but nobody ever does. They will leave you waiting up till your airtime runs out still no assistance.

Can someone please assist me .

I enrolled my daughter, Miss Le Roux, for Higher Diploma - Executive Assistant on 28 January 2022 and paid the full amount for the course R34 844.00 on 28 January 2022.

On 7 February 2022, in a telephonic conversation and later in an e-mail to Mrs Neliswa Mbulawa (Consultant Sales), I indicated that I had tremendous difficulty with Intec College to assist on 2 textbooks. I could not retrieve these books from PNA, Van Schalkie, Take a Lot or Mindmatter. I was sent from pillar to post and could not see that my child will get the assistance during the course that she may need.

I informed Intec College through Mrs Mbulawa timeously with ref to my concerns and requested a refund on 7 February 2022. Mrs Mbulawa confirmed my request in an e-mail on the same day.

8 February 2022: I submitted an e-mail with reasons and proof in the form of documentation to Cancellations and Mrs Mbulawa and addressed the Refunds Committee.

9 and 11 May 2022: I made numerous calls to Cape Town Head Office and spoke to Paleta, Michelle, Pela, Jacqueline and Coditia, None of them could assist me and I was placed on hold for 20 min at a time until I ran out of airtime.

17 June 2022: I drove to Intec College in Benoni and was horrified to find a vacant building. I then drove to the Intec College Office in Braamfontein. The reception indicated I need to speak to Student Support, Mr Ndanji who is on lunch, this after 15h00. Eventually I spoke to Mr Johns Ndanji and explained that no one is assisting in the refund. Mr Ndanji said it’s not his portfolio and he cannot assist. I explained I cannot get hold of anyone in the Finance Dept down in Cape Town and I have nowhere else to go. Mr Ndanji phoned a person and requested they treat this case as a priority. He also said the person dealing with this is not at work and not to expect the refund any time soon or the full amount as Mrs Mbulawa already received her commission. He assured us that someone will call us on Monday, 20 June or Tuesday 21 June, however needless to say we received no correspondence or phone calls. I followed up with Mr Ndanji.

29 July 2022: I received an e-mail and attached letter from Mr Lombard, signed by Mr Shakir Achmat RE: CANCELLATION REQUEST in which they deducted a R1000 and offered to pay R33 844. I had to accept this in writing and did so on the same day via e-mail and copied everyone in.

3 August 2022, 17 August 2022, 22 August 2022 and 28 September 2022: I sent follow up e-mails re the cancellation request (settlement) to this day, I have not received a response. It’s been 8 months and no one is responding, they are ignoring me and if you phone no one in the “Finance Dept” pick up. To this day I cannot get hold of anyone in the finance department.

Student registration number: [protected]

We have registered our daughter in January. She wrote her first exams in June. We are still waiting for 3 exam marks. They firstly put a subject on the mark sheet, stating that the answer sheet was sent in for moderation, but she did not even register for that exam! The moderated marks would have been e-mailed on 16 October after the original date was moved. But nothing is received. NO e-mails are answered and NO telephone numbers provided even rings! And that after we paid R39000 for a two year co****. She was also told that she would be able to go at her own pace, however, every time she wants to register for a subject, it is all of a sudden not open yet for registration, or it is for the next year, and so we continue. We are highly disgusted. A call from Intec College would really be appreciated!

I completed my security management course last year in June 2021, I have been ever since trying to contact the school for my certificate but it seems no one is willing to assist. I wrote emails, provided the school with all what was required but there was no reply. I have tried calling several times for assistance now the phones are not even going through. please tell me what i should do next, the school fees was paid in full.

I enrolled and was promised a free short course as part of a "special" they had on. No short course information has been received after following up on numerous occasions.

Then exam time rolls up I ask for an Invoice on Monday as I'm writing this its Thursday today, and there is not an Invoice of a day old (Take note my payment is due the following Monday which is now 2 days away) after scavenging the internet for contact numbers I finally got a hold of someone who just requested that I yet again send home an email because he cants help as he is at home.

Simple requests for mock tests or assigned results never get attended to.

But trust them to deduct that debt order on time

Their service delivery is pathetic and utterly unprofessional. Since I enrolled it's been battle after battle to get the bare minimum from them.

Their staff is unprofessional and they absolutely have no pride in their work. Had I known this I would have chosen another institute Intec is only wasting my time and money with their below-average work ethic.

Pathetic!

i registered last year around april and started doing my assignment ,after finish all my assignments off ,i was supposed to write november as thats what the staff said but no i didnt write ,ahh january comes and they still didnt get back to me about my assignment results ,june comes and i finish writing my exams and only to recieve 0 for my exams ive sent them so many messages and i have called ,but they still poor with their services ,how do i get 0 for all my subjects and then only one theres a mark provided ,im honestly dissapointed because i want to send in my results to apply at pother tertiary places ,i need to see how my exam was marked and my marks how were they placed , i demand that they send me my marks and how they marked my work ... because most definetely arent my marks

I have registered at Intec for ECD early this year...I paid R2500.00 for registration after my application for registration was successful...they have been delays they requested I sent confirmation of employment I sent it still they were no respond...until July I contacted Polokwane for cancellation of registration...the student consultant said I must come to fill in deregistration forms I did that early September coz I was at work at that time July and August and I emailed the documents they requested till now I haven't received the response from Intec college... Polokwane branch manager is not even showing willingness to help me...

My daughter's requires her results to be able to register at a Tertiery institution for 2023 and need the results of her exams to be able to do so. We have been trying for a month now, since 14 August 2022 to get hold of them. She got hold of an employee in the call centre 15/09/2022 and asked why the results was not received as promised on the 13th August 2022. The lady then replied they do not know and they are also struggling to get hold of the people responsible for the results. We have followed the correct routes to get information, but nothing. If we can just get somebody to assist us please. Time is of the essence and we are in the dark.

Kind regards

Registered for General management. I wrote exams November 2021 and i did not get all my results. Called for days no one is willing to help. Its all stories but you wants fees money how disgusting and you not even ashamed of the terrible services you giving. You such a fraud. Can some one fix this mess. I want my results for 2021 and 2022 for [censored] sakes.

I registered in March 2022 and did not receive my study material yet.

I keep on calling Intec for assistance and send them several emails but no luck.

I have paid registration fees plus 2 months installments.

I even stopped my stop order, now they can call me week after week that my account is in arrears and I keep on asking them how can I continue to pay and have not received my study material.

They keep on giving me contact details to call and say they can not do anything about my problem as they are calling from finance department.

I wonder if this is not scammers...Intec are well known to act like a farm school.

I am a student since 2017 what a headache to finish. My recent concern is my assignment that has been marked and with a few pages not marked however all pages was emailed, complete assignment sent from my email address, I requested a copy of my marked assignment only to read notice/comments of incomplete and question b,c score 0 the list goes on and on, but the answers was mailed and pages returned with answers not marked . When I went in to the college and sat down with a team leader because calling you get no Joy. I explained what I noticed on the assignment a full copy was made from my original assignment to be checked. Finally a reply via email. The marked assignment is correct. Now wow how can this be when I handed 5 more pages to be marked that clearly stated not completed and 0 score because there pages wasn't submitted for marking from my original email. I also had a condoned pass of 49% only to see this was worked out incorrect and I had actually passed with more then 50% also on my progress report I have NQFL 5 and not 6. I could go on and on about the reason why I am still trying to finish .. my concern now is that I requested a full marked copy of this assignment no reply .

I paid my studies in full with registration my biggest regret and year in year out I am hoping things change.

What do I do?

Good day,

I have send previously a complaint about the services about one of our employees that is busy with a course, i did eventually received a call from a lady that was asked to call because of the complaint, she instructed that i send an email to info and to the academic support, this already more than a month ago, no email received, not sure what is the problem how difficult is it to respond to an email and to give feedback, this is dragging on for way to long, i would like that a manager get involve as it seems the department is incompetent to respond and to provide feedback.

Please contact:

Karin Hoyer

Tell number: [protected]

email: [protected]@metix.co.za

Kind Regards

Karin Hoyer

My email address : [protected]@gmail.com

I had registered in 2020 for Intecs course and was quickly assisted with that process but just 3 months down the line in April when COVID-19 and the lockdown had begun I had lost my job and contacted Intec to deregister as I cannot continue the payments, I sent in the deregistration forms twice and was ignored,on a third attempt they contacted me saying I can send it again and I did,I was still ignored and payments continued to come off my account.

Due to this I had to report it to my bank and they assisted me with reporting it as fraud,they said this is not the first time the company has done this to students.

Even after all of this Intec has still not deregistered me and continued to accumulate over R5000 on my credit report, completely ruining my credit score.

This has been a huge crippling blow to accessibility to credit in my daily life and at this point I have been advised on taking legal action if my credit score won't be cleared and account closed. I want to avoid the hassle but if I have no other choice then I will have to do so.

I have an issue that is not getting sorted out. This is the mail i sent to Intec plus i have contacted the namibian branch

I enrolled for a course Student No: [protected] Learner: MR CHRISTOPHER MICHAEL DE BEER.

Shortly after i enrolled i noticed that the support i got from the Namibian branch was inadequate and i have emails that i send asking questions and i did not get the answers i was hoping for.

i got my POR on 29.03.22 and on 06.04.22 i told the namibian branch i want deregister because of the type of support i got and i was starting a new work and felt that with the support that is lacking, i was going to struggle too much and it is a lot of money then waisted.

I sent them my deregistration form on 06.04.22 and it was even before there was supposed to be an instalment paid. After I got some statements I made an inquiry on 06.07.22 to find out how far they are with my paperwork, only to hear that my form was incomplete. Nobody contacted me prior to informing me of anything. Here you can already see the lack of support and feedback I was referring to.

Now the bank lets me know that I am ITC and the Intec Whk branch is telling me that I can't be deregistered because I have monies outstanding. How is this fair? Now while I wait for feedback the outstanding amount escalates. This is truly not good business and I have second thoughts of ever using Intec in the future. How will I get off ITC and why does the Namibian branch not also take responsibility for lack of service.

I please need assistance and an answer, because I will not leave this here.

Thank you in advance.

My student number: [protected]

I would like to cancel my studies I started this year in March 2022 for the following reasons:

1. Took me a month to get access to my student portal.

2. Some books you have on your fact sheet is not available - eventually InTEC assisted after begging them.

3. Then took me 3 months to get them to sort out my student portal as it didn’t have all my subjects on.

4.I’m trying to submit online assessments - it gives le an error “not permitted “ - I requested assurance on the 05th Aug - today no assurance. So this means I will not be able to write exams at the end of the year.

I’m so tired of begging InTEC to help me and everyone blatantly ignored le or they get rude with me.

They are very nice once you apply to study but thereafter rude.

Please cancel my studies - InTEC you are not upholding to your agreement on your side and making it very difficult to study.

PLEASE CANCEL

Good day,

In May 2022 i have registered my son at this college and paid double deposit (registration fee) and manually paid my double instalment by end of May so that i can get the studies paid up in six months. My son tried to access the student portal to access the study material since then but no success whilst confirmation letter received that he has been registered.

We kept on sending emails to student support and also to Sarena, the student consultant to address the issue who initially responded and promised to liaise with the IT support but the issue still persisted. To cut matters short in June and July my account was debited and also received mail that he must pay deposit to book for examination which we did received time table that the first test scheduled for July 2022. I have sent numerous emails requesting for assistance with the study material which were no longer responded to and finally requested for deregistration several times and still didn't get any response from the college to now but they keep on debiting my account. Please assist as i started requesting for deregistration form which was never sent or my email responded to...i really want to cancellthis registration..

Good Day ,

I'm having problems submitting online assessments - When I submit all goes fine, but then a minute later it states "not permitted" .

The two subjects are:

COMMUNICATION

CONCEPTS OF MANAGEMENT COMPUTING

THIS IS URGENT as I need to submit by 15th August and I took days off already to submit these assessments online.

Student number: [protected]

Gertruida hechter

Cell: [protected]

Hi,

I enrolled for HR Management Higher Diploma with Intec in July 2021.

I have had issues from the very beginning as I wasn't explained everything in detail. My application was very quick and I got frustrated with the consultant who later on told me that it wasn't his job to help me beyond registration, yet everything I asked was questions that should have been able to be answered when I enquire about the course. I managed to figure some things out very later on.

In January I had assignments due, most of which I submitted but failed. Therefore wasn't able to write the June exam. I have now redone some of the assignments, but couldn't submit them bc I already had previous ones submitted. The due date for these have passed and I called Intec the next day after 3PM where I was advised to call between 9AM and 2PM so I did the following day. The advisor told me the systems were down and she couldn't check the details for me but that someone would call me back. Nobody called me.

I have sent multiple emails since February roughly and I have NEVER been replied to. And I have sent these from the multiple email addresses I have. I haven't received any help or a reply.

I also have received an email with the results of my online assessments completed in January, however am not able to view the email due to the file format, or something. I requested that to be looked into as well - no reply. I need these to be able to see my results.

And now I fear that I will fail because I haven't gotten the help I have literally been begging for in my emails.

I made a payment for 2 subjects in June that I planned to write, but couldn't bc I have not met the required pass mark to be able to write them. I submitted my cancelation request for those, again from multiple email addresses, never received a reply but still got my exam invitation.

My sister and I enrolled for the same course and have the same issue.

I really need to add that Im not getting what Im paying for, and if I cannot get this assistance I will fight for a full refund for what I've already paid. Because I have had nothing but a stressful experience for the entire year.

I need help urgently please.

Thanking you in advance.