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Intercity Xpress Customer Service Phone, Email, Contacts

Intercity Xpress
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Intercity Xpress Complaints 4

ComplaintsBoard
J
9:42 pm EDT
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Intercity Xpress Incorrect order

I paid a lot of money for a wrong bus it didn't even have a toilet.from Pretoria to Durban no toilet,no air conditioning and we stopped for almost an hour because it spilt all the water im not happy with the service i got.date :5th of October

Ref:STDJ5P

TICKET:STADJ5P03

SERVICE :7058

DEPART:Pretoria 05oct22:00

I paid for intercity and i was given eagle liner which is not even comfortable

Desired outcome: I would appreciate a response

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C
8:27 am EST
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Intercity Xpress Payment \ Refund not received for cancellation

TICKET NUMBERELIX15329889

Booking cancelled



Name Mr. C Banha

Departure Margate (Maroela flats,Marine Drive) - Thu, Dec 29th, 2022 - 06h15

Destination Pietermaritzburg (shop 2 Mcdonalds Centre) - Thu, Dec 29th, 2022 - 10h00

Route 7005 - South Coast to East Rand (Morning)

Operator Intercity Xpress

Seat Number 06

Discount Type Adult (Less 0%)

Ticket Cost R 195.00

Contact Number [protected]

Emergency Number

Mahala Travellers Club Member No



Amount subject to refund R 195.00

Cancellation Fee R 39.00

Refundable Amount R 156.00



Date request submitted 28th Dec 2022, 21h25

Consultant submitting Nhlanhla Phele [HEAD OFFICE]

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G
2:26 am EDT

Intercity Xpress Driver arrogance

My sister in law travelled from Port Shepstone to JHB Airport on the 1st April 2022 at 19h30.

When the bus arrived (on time) there wasn't any Intercity logo on it, there was a small sign or the windscreen portraying the Intercity logo and Durban Margate. We weren't sure if this bus was still going to Margate (as the sign stated), we noticed that nobody was getting off. At this point the driver used his hooter and grufly said "are you getting on?". I asked him if this bus was going to JHB Airport he barked this responce "East Rand look on the window, when I informed him that it reflected Durban, Margate. He turned the sign around hastily. Up until this point the driver had only moved from his seat to turn the sign around and back onto his seat again.

Usually the driver gets out if the bus opens the luggage compartment, checks your ticket and shows you which compartment to loads your luggage into. Some of the drivers even load the luggage for you. I had to once again ask if he was going to the airport and still his responce was East Rand (with a louder voice). I asked my sister in law to show the driver sitting behind the stearing wheel her ticket. He basically snatched the ticket out of her hand and only then proceeded to get off his behind and open the luggage doors. There were other people also enquiring if the bus went to Midrand and He was just as rude to them as he was to us.

In all my days of using Intercity this is the worst arrogant, obnoxious, unhelpful and cheeky bus driver I have ever experienced.

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Is Intercity Xpress Legit?

Intercity Xpress earns a trustworthiness rating of 82%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Intercity Xpress highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about Intercity Xpress to understand what to expect from them.

We found clear and detailed contact information for Intercity Xpress. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Intercityxpress.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • The website belonging to Intercity Xpress has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
L
2:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Intercity Xpress terrible customer experience

I phoned Intercity head office on the 04th of July 2019 to book a 07:30am bus on Friday the following day using a McDonalds voucher. I couldn't get any assistance because their two call centre consultants hung up on me, I then went to Intercity Park Station where I met a consultant by the name of Sethu/Esethu. He emailed the head office and asked me to pay R160.00 difference to book a 12:15pm Monday bus from Durban to Johannesburg because 07:30am Friday bus was already full because of their delay. Sethu told me that head office will forward me with a reference number. I never received any booking confirmation and I decided to do a follow up with Lineo the supervisor. She told me that Sethu booked a Tuesday bus instead of Monday and they suggested that I should go to Park Station for a refund. Some lady who was assisting me using a middle computer got irritated asked who Yolanda is when I told her that Yolanda asked me to go to Park Station for a refund and she started swearing at me asking who do I think I am, I'm not a celebrity she doesn't even know if I'm a he/she, she then asked me to call Yolanda using my phone when I told her that she's not doing me any favour. She even refused to give me her name when I asked for it. She chased me away and told me to come the following day when Sethu is there.

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A
A
Amy Julie
US
Dec 09, 2023 5:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have been waiting for the bus from Joburg at Hopetown Northern cape for 2 hours. It’s really sad hiw intercity is inconsiderate of people. No communication has been sent to customers to let them know that the bus is late. Very inconsiderate. The bus was supposed to pick me up at 21:20 on 2 December 2023

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Overview of Intercity Xpress complaint handling

Intercity Xpress reviews first appeared on Complaints Board on Jul 9, 2019. The latest review Incorrect order was posted on Oct 5, 2023. Intercity Xpress has an average consumer rating of 1 stars from 4 reviews. Intercity Xpress has resolved 0 complaints.
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  1. Intercity Xpress Contacts

  2. Intercity Xpress phone numbers
    +27 871 501 895
    +27 871 501 895
    Click up if you have successfully reached Intercity Xpress by calling +27 871 501 895 phone number 2 2 users reported that they have successfully reached Intercity Xpress by calling +27 871 501 895 phone number Click down if you have unsuccessfully reached Intercity Xpress by calling +27 871 501 895 phone number 3 3 users reported that they have UNsuccessfully reached Intercity Xpress by calling +27 871 501 895 phone number
    +27 632 578 400
    +27 632 578 400
    Click up if you have successfully reached Intercity Xpress by calling +27 632 578 400 phone number 3 3 users reported that they have successfully reached Intercity Xpress by calling +27 632 578 400 phone number Click down if you have unsuccessfully reached Intercity Xpress by calling +27 632 578 400 phone number 4 4 users reported that they have UNsuccessfully reached Intercity Xpress by calling +27 632 578 400 phone number
  3. Intercity Xpress emails
  4. Intercity Xpress address
    Plot 5, 1st avenue, Unaville, 1828, South Africa
  5. Intercity Xpress social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

Most discussed Intercity Xpress complaints

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