InterRent
Reviews and Complaints

When I got to the desk I was asked if I had insurance to which I said yes and showed them the documents. I was the told I had to pay airport tax and fuel deposit so payed on credit card. Not until today that I realised they gave charged me for two other insurances which I did not ask for. I was clearly mislead and demand a full refund for the extra costs incurred

REferring to contract number17380001, for a car I hired on the 12/07/2019 returning on 14/07/2019. I had paid 127.44 euros on collection of car for fuel with the understanding that this would be returned when the car was returned full. I returned the car with a full fuel tank. The fuel cost has not been returned. I have emailed the customer service contact several times, but never get a reply.

I have been sent an invoice for damage to the car that i returned. This damage was on the car when i collected it and and the information hadn't been loaded onto the agreement, i spent an hour sorting this when i returned the vehicle and they agreed the damage was existing (they checked previous rental agreements which showed this). I was told this was all ok and sorted so i left as my flight was about to depart. An hour later i get an invoice saying you are charging me 350 Euro for this damge, which we had agreed was not related to my hire.
This needs sorting and there online complaints system doesn't work properly..

Rental agreement number: [protected]
I booked a rental car through Ryanair, who stated the cost was £55 for 3 days. I paid this in advance. When I collected the car, the lady stated that there was nothing more to pay, all see needed was a petrol deposit which was just over £200. I asked her to confirm twice that this full amount would be refunded to me and she said it would.
However, only £114 has been refunded to me. When I spoke to interrent, they stated that the additional amount was a charge for the rental and only £114 was the petrol deposit. At no point during the booking or the rental was I told that the cost was anything more than the £55 I had paid. It is completely unacceptable to then take an additional charge of almost twice as much again, I would like this charge refunded in full.

You :
Regarding my completed booking no [protected]. I was given a car with an empty tank at london Heathrow, and so was asked to return the same ( empty Tank) however your company charged me 74 GBP for fuel, i have made numerous complaints and also send photographic evidence, but I have still not received a refund, I will surely not rent a car from you again.

The Contract is No16310646.During the payment, because we have only debit card and not credit, you charge us 750€ extra as a guarantee on 12/08. You will return us this amount, when we will return the car on 19/08. But the refund did not happen. We communicate with your telephone center and your colleagues told us that you deposit 750€ in 19/08. But the principle of the National Bank of Greece told us that you really try to deposit this amount on 19/08, but the transaction rejected with the reasoning : chain not found, credit.
So you have not return us the amount of 750€ yet. I will attach you the movement of the transaction, that prove this. I hope to understand our problem and deposit again this amount so this case finally come to an end.
Thanks in advance

Hello, InterRent,
Sorry, it is a BIG problem with your reservation system, maybe your software:
-please, find attached the offer for rental in Palma de Mallorca airport office for October, with payment details details, which I found it on your web page for reservations on-line, I liked it and I agree to pay, but in your confirmation email it is totally different amount you took from my bank account, of course another price.
This is unacceptable, THAT IS FRAUD! You took from my bank account 4 times more money then your on-line offer on your official website!
Any sales by internet bust be clare and honest!
Waiting for a confirmation on the price I found on your web page and PAID already!
Eng. Daniel COSTIN
Email: dcfun.[protected]@gmail.com
Tel: [protected]

Client number [protected]. I rented a car from Inter rent from Nice airport (4th - 15th August). I was really pleased with the service until I returned it. I had a dog in the car for an hour and I lay a towel down to prevent the transference of hair, however it still managed to get a bit of hair on the back seat. This was acknowledged when I returned it but no cost was mentioned. I then received an email an hour later telling me I was being charged 150 euros for a major clean. I understand there was a bit of hair but 150 euros seems extortionate for what can be fixed with a small vacuum (photo attached). I have taken my car to my local cleaner before and it cost £15...not £150. Not only this but they didn't tell me about the charge at the time so I couldn't argue the fee?

Between June 20 and June 27 I rented a car from InterRent (Goldhire) in Lisbon Airport.
Upon returning the car, I had a dispute with the attendant over an alleged damage that she had "found" on the car, and refused to sign the Check In form as well as the Payment Settlement document.
At home, I received another e-mail from InterRent, dated June 27, in which they claimed that their insurance company advised them I had been involved in a road accident and demanded that I fill their ACCIDENT REPORT form . I responded to their mail and told them plainly that their entire message was fraudulent and totally false from start to end, and demanded to see the message from the insurance company at once. There was no response.
Regardless, on June 28 I also received from InterRent by e-mail a "Settlement Breakdown" document showing 0.00 € both in the Charge/Amount block and in the Charge/Total blocks of payment, and stating the following:

"Any charges or refunds shown above shall be made to the credit card provided at the start of your rental.
Please note that these transactions may not be shown for several days in your credit card statement. In case of any charges arising from damages, please find all corresponding documents attached to this email.
In case of a € 0 settlement figure in the above table, any amounts withheld or charged in concept of deposit shall be unblocked or refunded within a maximum of 5 days. Should any further arise from your contract after the date of this notification, and pursuant to our terms and conditions accepted by yourself upon signing the Agreement (please check these at https://www.interrent.com/gb/terms-and-conditions), you will be notified prior to any charges being made"

I sent my complete description of the incident and of my observations to InterRent Customer Service, as well as to its parent company Goldhire, via emails on July 3, to which I received no response.

Nearly a month after the time that all my deposits should have been unblocked or refunded, on July 31, illegally, without my permission, in plain violation of its own statement above and the BVRLA code of conduct, without any notice (or contact whatsoever), nor without any explanation or breakdown for the charged amount, the parent company of InterRent (Goldhire) charged my credit card the amount of €550, 00.
I consider this charge not only unethical, but actually fraudulent, illegal and criminal.
I am prepared to provide to you my full correspondence at the end of June with Interrent, as well as all relevant pictures and documents.
In response, I sent a message to Goldhire, demanding immediate return (credit) of the entire amount and an appropriate compensation from Interrent - Goldhire.
To date, I received no response whatsoever.

Guten Tag

Leider muss ich mich an ihre Stelle wenden, da ich fast am Verzweifeln bin. Es ist unmöglich über ihre Webseite mit dem Kundendienst in Verbindung zu treten. Es gibt keine Mailadressse und kein Kontaktformular das funktioniert. Dieses Kontaktformular funktioniert nicht oder es blockiert und gibt mir an, dass die Abholstation falsch ist oder es wird die email-Adresse nicht akzeptiert.
https://faq.interrent.com/de/554738-was-passiert-im-falle-einer-streitigkeit-betreffend-meine.html

Beim Telefonservice nimmt niemand ab und ich habe schon unendlich viel Zeit damit verbracht, leider absolut erfolglos. Könnte sie bitte mein Anliegen an die richtige Stelle weiterleiten?

Contratto [protected] (Interrent)
Aeroporto di Alghero
vom 14.07.2019 bis 27.07.2019

Ich habe noch keine Abrechnung und mein Deposit von 1058 Euro nicht zurückerhalten. Die Rückgabe des Fahrzeugs war am 27.7. Es gab einen kleinen Schaden der auf 264 Euro beziffert wurde. Für die Versicherung benötige ich aber eine korrekte Schlussabrechnung und vor allem fordere ich Sie auf, mir mein Deposit, abzüglich des Schadens von 264 Euro, ergibt 794 Euro zu meinen Gunsten, umgehend auf mein Zahlungsmittel (VISA Kreditkarte) zu überweisen.

Andernfalls werde ich mich gezwungen sehen rechtliche Schritte einzuleiten.

Freundliche Grüsse

Herbert Lauper
Alte Landstrasse 333
8708 Männedorf

Contract number: [protected].

Customer number: [protected].

Registration: 51-uu-75

Our trip included driving on regular roads with no descent from the road.

On july 18th, we noticed the air coming out of the tire. When we replaced it, it became clear that the entire wheel was fully ripped on the inside of the tire. We called customer service twice (we assume calls were recorded in customer service), and told us we had to go to the nearest city of porto or lisbon to replace the car. Our location was near trancoso (about 200 km and an hour drive to porto). It's forbidden to drive so far with a spare tire. After about three hours, air came out of the second wheel as well. On the morning of july 19th, we arrived at the garage in peso de regua - "circulo pneus true"

The garage reviews: "the way our customer with the alfa romeo 51-uu-75 list presented the tires indicates that it was not done in a few days, but with a few weeks' drive." they replaced the tires with two semi-new tires because both tires were damaged (letter and video and attachments).
We spent two days around the tire change issue, + much grief during the trip. Interrent risked our lives. How did an intetrrent company from which we ordered the car not test the tires before renting the vehicle?
The rupture on both tires could not be seen before the car was taken, as the damage were on the inside of the tire. We could be killed in an accident, or fall into an abyss from the high mountains where we traveled.
When we returned the vehicle to the interrent branch, asking for a refund of 80 euros on the tires we had to purchase, the clerk referred us to goldcar to write a complaint letter, saying that we should contact them on this issue.
We contacted goldcar at 2 email addresses which bruna filipa from interrent branch in lisbon airport gave us, but no response from these emails. We also applied through the company website, but apart from an automatic answer we received no response.
Nowhere in the rental process is we mentioned that we rented at goldcar. (not even on the rental contract). Why is it only when returning the vehicle that we are told that the company we should discuss with is goldcar?

Our claims:
1. We require a refund of 80 euros which we paid for tire replacement (receipt attached).
2. We appeal to you to prevent death in the accident of tourists and civilians hiring from this company
3. We received an invoice for a total of 103.5 euros, which includes road taxes. We paid in advance 22.36 euros + vat. It seems that this amount has not been deducted from our account. We ask for our refund of 22.36 euro+vat.

Hi, I have been sent an invoice for 60 euros for fuel. The car was returned with a full tank which I have taken images of at the time of returning the car. I am therefor disputing this charge and requesting that you send proof that the car was not full of fuel.

Reg No: 5277 KVG
Contract NO: [protected]

Can you also provide an explanation as to why we were also given a smaller car than the one we requested. The Kia did not fit 3 suitcases as per the Vauxhall Mokka we booked. Two cases fitted in the boot not 3, I also have photographic evidence of this.

Thank you

I rented a car in Reus airport.

I have been charged for not refuelling the hire car and I did refuel the car see attached photo.

I also have proof of purchase of fuel.

My experience of renting was extremely poor. I found the hard sell for insurance when I had already purchased with booking very intimidating. I was also not given a damage report with rental docs and had to return to the terminal and queue again to obtain one. The whole process took 1.5hrs. I will never recommend and will not use again

We have booked the car and the extra cover insurance by booking.com and when we arrive at the desk for getting the car the attendant told us that we must buy the extra cover insurance and pay 260 euros for that saying that we didn't have the international frive license.
But we had already paid for the insurance and they obligated we pay more 260 euros for renting the car.
Stolen our money. If you put your business in an web site of rental cars, we customer are not obligated to know about that.
Never choosen this company anymore. STOLEN our money and the other people that came on the desk with the reservation already done.
The attendants were very arrogants as well.
Better pay more and booked with a big company.

Booking number 16661042
Mr Guy Maddocks
Tel: [protected]

On 19/05/2019 we collected a car from Pisa airport. Our flight was delayed by 50 minutes but we arrived during the daytime when the offices were open. When we got to the check in desk for the car, we were told that our car had been sold as we were late and therefore we would have to pay for an upgrade. We said that this was unacceptable, but they said that this was the only option and was in the terms and conditions. We were charged 48.77 euros for this. We have since looked at the terms and conditions and there is nothing in there about this being the case if only 50 minutes late to collect the car. We are going to Italy again in September and need to rent a car for 2 weeks. We have always used Goldcar in the past, but since they have been taken over by Interrent, our experience has been a bad one. We need to know whether it is worth considering Interrent for our car hire but the experience we have had we are reluctant. We would like the money we were made to pay refunded as it was clearly a scam to make more money out of us. We had no choice but to pay it at the time as we needed the car to drive to our holiday destination.
If you would like to contact me regarding this, please email g.[protected]@btinternet.com or phone [protected]

Regards

Guy Maddocks

Interrent took £140.16 deposit for petrol when we picked the car up on 11 July 2019 at Palma airport Majorca

We returned the car on 18th July with a full tank of petrol but have only been refunded £65.98

The number on emails from them is Reservation number ES631683990 and Contracto [protected]

We would like a full refund please as soon as possible

I recently hired a car in Majorca from yourselves, through GoldCar in Palma airport on 17.06.19, for 4 days.
The rental was via Holiday Autos booking number ES491224150
According to their voucher the total cost was EUR 36.11 with EUR 2.26 payable at the counter.
When I completed the documentation at Gold Car at Palma airport, I was told 224 EUR would be blocked from my credit card, which was deposit plus a fee for petrol, also to be credited as long as car was returned full.
On checking my credit card statement, I see that this amount was not blocked off, but actually debited.
The amount debited was 224.20 EUR and then the amount credited was 114.00 EUR
Naturally the debit and credit amounts for a £ sterling card had buying and selling exchange rates, which added to the deficit.

When I looked at the contract, ( attached) I notice, that the sum is not as I was told verbally, a deposit and fuel, but you have charged me for excess insurance, fuel, upgrade of car ( what upgrade?) card fee and "Mega relax cover", whatever that is.. plus all this has VAT added on.

I should also be very clear that when one signs for such a contract it is on a tablet screen and signed digitally, and one can not see the content of the contract, but only go by what we are informed verbally. The signature is not my physical signature, it is a digital scribble .
I was never at any stage asked if I wanted:

1. Excess Insurance. It was never mentioned. I hire cars all the time, every month in many countries, and the sale of excess insurance is often a tedious sales spiel. I have my own annual insurance so have no need for it. I was pleasantly impressed that in Palma nobody pushed it on me. I never imagined I would automatically be debited for it without consent. Furthermore 74.34 + 6.61 EUR plus IVA is an outrageous amount for 4 days. I pay less than this for a year, worldwide.

2. Upgrade @ 1.65 EUR. I was not offered, nor did I accept or receive an upgrade of any kind at any cost.

3. Card Charge...for what? For blocking the deposit amount?

4. Mega relax cover? What on earth is that?

The above transaction can only be deemed FRAUDULENT. It is not legal to debit a person's credit card without their consent, or by providing false information. This is a criminal act.

Your counter staff at no time mentioned any extra costs. To the contrary. A deposit plus fuel charge, which would not be taken if car returned full. Which it was.

I would therefore like the full amount credited back to my credit card, plus a supplement to allow for the discrepancy in the exchange rate.

Bij het ophalen van de auto ging het compleet mis. Er waren extra kosten waarvan op voorhand niet duidelijk was dat deze er waren. We hadden van te voren gebeld met het hoofdkantoor (Sebastian) en er werd gezegd dat er alleen 60euro borg betaald hoefde te worden. In jullie voorwaarden te vinden op jullie website wordt gezegd dat een borg voldaan kan worden met een bankkaart of cash en dat niet de hoge bedragen zijn die bij de balie genoemd worden. Bij aankomst herkenden ze niet een debit creditcard daarnaast moest er of 1040 euro op een creditcard of 340+123euro (benzine) worden afgerekend. Benzine kost hier 1euro lijkt me sterk dat er een tank van 123ltr in zit. Helaas hadden wij ook te maken met een autoritair mannetje die het alleen over twee opties en de voucher had. Helaas kon hij ook slecht Engels en was er geen notitie gemaakt, van het eerdere telefoontje, bij het hoofdkantoor. De narcistische 'Wiliam' welke ons hielp dreigte eveens, eerlijkheid gebied mij te zeggen nadat mijn vrouw '[censored] you' had gezegd, de politie erbij te halen, maar wilde daarna wel verder praten met alleen mij. Echte toen ik de beste man confronteerde met zijn afperspraktijken stopte alle redelijkheid en moest ook ik het ontzien.
Mijn vrouw werd uitgescholden voor hoer. Dit vond hij normaal. Al met al een trieste gewaarwording na een lange reis en geen auto.

Wij willen graag excuses voor de slechte behandeling en financiële compensatie voor de extra kosten die gemaakt zijn.

I hired a car from Inter Rent Heathrow, booking done through Carjet. A few weeks later I got charged £50, tried to get an invoice for what I am being charged and they do not come back to you at all

I have emailed carjet to request an invoice as we booked on their website and I am still waiting for anyone to let me know why I was charged £50 with no permission

My name is Radulescu Claudiu. I have rented a car (Renault Clio black) in the period
13.06-19.06.
My rental Number is: ES604369830
I have paid 285 euro witch includes a 80 euro tax for fuel and 160 euro full casco.
Interrent told me that I would receive this 80 euro if i bring the car full tank.
I have brought the car full tank and after fiew days Interrent not only doesn't give me back 80 euro but takes another 70 euro from Credit Card for Car Cleaning.
The dirt was some sand in the trunk and inside from the beach.
So the cleanup bill is 150 euro allmost as much as the Full Casco.
I am so sorry that I have no pictures of the car interior taken, I just didn't know I would need them.
The guy that came and check the car after I brought it said everything was ok.
Is this possible? How much more can you scam people?
I will make as much anticomercial announcements as possible on every page and blog about car rentals as possible for this Interrent company.