Jack In The Box
Reviews and Complaints

I was suspended from work on 1/27/2017, for a cash shortage from the night before. I left(clocked out ) @ 7p.m., before leaving the remaining shift manager and myshelf did "shift change".
At this time I made my safe deposit and counted the two cash drawers that I had been instructed to count by this very same manager. I left the drawers on the managers office desk and told Ericka(Shift Mang.) to verify(count) that they were in fact both 150.00. She did and secured the drawers in the safe, at this time I left the store and proceeded two blocks to my other job.
I was awaking the next morning by Cecila the opening manager, telling me that "our" shift (ericka's and mine) was 20.00 short. I informed her that I did not close, so therefore it was not my resposibility, nor was i accountable for her shift.
Then recived the first at 2p.m I recieved the first of many threating, sladerious and very accusatory text messages from Jessica the Store Manager. Saying that every time I am around? money is missing as well as, she was allegently informed by ericka that I denied her the right to verify the cash drawers and, she(jessica) had two employees allengently to wittness this. I arrived at work to cover for Tim (asst.Mag in training) and was given the "write-up" to sign, which I did not do. On the write up It stated that I was suspended.
I texted Fran(Dist.Mang.) @4:13p.m informing her of the issue and informed her thatI would not be returning back to work in that store until this matter is officialy resolved and that this wasnt the first time this type of behavior or incident has happend. Fran then replied for "me" to get more details from jessica? shes The D.M.
I also informed Jessica and fran both to "check" the office camrea, to verify that ericka was the one to secure the drawers and therefore she was not deined access. and the fact that jessica did not check the cameras "First" denied me "fair treatment".

I went to Jack in the Box in San Antonio, Tx off of Hildebrand & Fredericksburg about 9:00 PM and as I went through the drive thru, the young girl said they had no change and could not take orders for cash I said ok. Then I said okay and waited to place my order and I said okay again and said hello and was ignored. After about two minutes of waiting, I was going to reverse but I couldn't because there at least 4 cars behind me and was stuck in line for about 15 minutes. When I came to the window the girl was just looking as if in outer space at me and said what was your order. I said you never took my order and then she says again that they have no change but I had my credit card but by this time I was frustrated and said that I wanted to speak to the manager. The girls said she was not in. Then I asked for her mgrs name, she said her name was Maria and then I asked her if she was the shift leader and she said no, so I asked for her name as well, she said Michelle was her name. And now I'm here complaining about it. The funny thing is that this was the second time. I will nolonger eat or recommend one of the places that I used to love.

I was at the above location last night. I sat in my car while my son ordered our meal at 7:05pm. FORTY (40) minutes later, NOTHING. I go inside and ask to speak to manager. She smirked and said that our order didn't pop up on the screen and it wasn't their fault. (HMM). Mind you, a guy there was there, had waited 15 min for TWO tacos. I told the manager that I needed a full refund AND my food, she again smirked at me and said, "we cant give you your money back, not our fault. we will give you what you ordered'. She asked to see my receipt, walked away with it, and NEVER came back. I asked someone to get her for me, and she refused to come back to talk or help me. She also 'misplaced' my receipt. The employees were OUTSTANDING trying to help everyone, and whenever they asked the manager a question, she snapped at them. VERY UNPROFESSIONAL. I ALWAYS visit this particular Jack in the Box. This is very disappointing.

yes my name is Victor trowersI'm just now coming back from Jack In The Box I'm very very disappointed I tried to resolve the issue inside of Jack in the Box and they told me that that is what it is I presented a coupon to them by Burger get one free I told him good burger I wanted and gave me the wrong Burger I asked him not to put mustard and ketchup on my burger and they did anyway and my French fries was very very cold as well as my curly and m

I just had the worst experience in my life at your 122nd and airport way store in Portland, Oregon. The Manager Heather (not sure if real name) treated me like I was a criminal because I told her I wanted onions on my number1. she then tells me i'm being rude... wth. She continued to be rude then I told her I'm recording this and sending to corporate and she stops talking a few minutes later another worker comes on and takes my order. when I get to the window I ask to speak to the manager and she refused to come out. Then after 8 minutes she peaks around the corner and comes and hands me my food and hurry and leaves and locks the window. I honk my horn no response even though someone is at the window I have to knock on the window. She finally opens the window I told her my Curly fries were not only cold they were burnt and that my meal came with a soda at this point i'm like just refund me my money. She looks at me and says I can't. I say you can I hear her ask the manager and the manager refused to do it she then says she has to call someone. which took a long time then refused to give me my cash money back unless i gave her back the receipt so I couldn't get my money back.. Not only that once she saw i was African American she locked the window. I will not only be reporting this to the bbb but maybe I need to look for a lawyer for discrimination. I'm sure she burnt them on purpose. Is this how you treat your customers? 12444 ne airport way portland, oregon 97230. She is at work now maybe you need to call and get a handle on that

on 11/22/16 I went to the jack in the box on webb chapel rd. and royal ln. and I wait for around 20 minutes before someone took my order by drive thru, after the order was take it fine and the food was correct, the only thing is the cashier forgot the straws so l try to get inside the dinning room but it was closed, in front was two cashiers and they look at me when l knock the door and they ignore me so l knock again the door and the don't even look to the door so l knock hard and one of the cashier opens the door and ask me what can l do for you so I told him that I only need some straws and it is no reason for nobody to ignore the costumer no matter what, that was rude and it is not fair; that is why there are working there to provide costumer service all the time . my solution to the problem is the managers need to speak to their employees about respect and do not ignore people no matter what
thank you very much

On Sunday 11/20/16 My husband & I we ordered 1 Surd Ham Melt, 1 Sausage Croissant & 2 decaf coffees., & I asked Yolanda is the name of the Cashier who take my order. I asked her do you have senor discount on the coffee? she said yes we do I asked her, how much is the coffee with the discount? she said about 84 cents, I told her ok give me two senor coffees please & don't forget my discount, she said ok I'll have your total @ the window. When I got to the windows, a Lady name Susana, came & said $7.55 she gave me my change, but she gave me only one coffee; when I asked her for the other coffee she got mad @ me and she stared yelling @ me she said that's what you order, I said I order two decaf coffees, and I said did you give me senior discount she said no because you don't asked for it I said yes I asked the Cashier & she said moved moved is to late to give you the discount, I toll her do you want me to report you in the 800 number, she said I don't care do were ever you want to do. She did not said sorry to us.

The night assistant manager who would not give me his name came to my truck window at 8:15 PM at the Argonne Jack In the Box Location. I am a local coffee stand owner of 3 locations and have been enjoying the use of your free WiFi as my service is down and I have been needing to do some business orders online. I have 3 recipes from today 2 at another location and one here for dinner. I wasn’t about to use your net without eating the food I love. Anyway he came up to my window smoking a cigarette and sternly demanded I roll down my window in a very aggressive and scary way. I shook my head in shock and hesitated to roll my window down and he struck my window with the side of his closed fist. At this point I almost reacted the same as him but many years of knowing better overwhelmed me. I remained calm and did roll down my window stating.. " what’s the big problem?", and he started growling in a manner I couldn’t understand if he was even trying to say anything. "Just calm down I said". He began to shake and verbally yelled at me about being a freeloader and a piece of [censored] just sitting outside of his Jack in the box using his internet? I said that I am a paying customer and pulled out my 3 receipts from today and he said he didn’t give a f**k and to get the he*l out of his parking lot before he has me towed and maybe he will call his friends if I really push his buttons. I asked him if he was a manager and he replied yes at which I replied no your an assistant manager because managers don’t work at night. He got even more upset and I asked for his name and he told me to f*ck off. So now he has just had the sheriffs come and kick me off the premises while I was making this compliant. 99 years trespass. I'm extremely let down Jack. I’ve eaten at jack in the box at least 2wice a week for 10 years. I paid 3 times today as a customer just to have some horrible assistant manager who you have given the authority to have me trespassed for eating my Jumbo Jack with cheese, nacho monster taco, and drinking a large grape power aid with no ice while using the free WiFi you have for the exact purpose for customers to use. I understand needing a manager to oversee things and to stop trouble. BUT JACK IM 30 YEARS OLD, A BUSINESS OWNER OF 6 YEARS, OWN MY HOME, HAVE A WIFE AND LITTLE GIRL, DRIVE A 2005 CHEVY AVALANCHE, AM A SUPER LOVING CHRISTIAN MAN most of the time anyway. Lol. My point is I’m not a problem in any way. Or appear to be. This guy was out of line to the 10th degree. I forgive him already but still think life should hand him a wake up call. He is dangerous for business. Somebody is going to snap back and then really be in trouble all because of how confrontational and volatile he is. I really cant believe he is a manager or assistant or even an employee. I really did good I think. I DID Not threaten when threatened, I did not use foul language when cussed at, and I tried to handle this by first calling your Kent Corporate office and left a message for the ethics board as well as file this complaint.
What is going on with our world Jack? Please make this right Jack. Hire better employees that aren't all drugged out or on the verge of a mental breakdown. Please treat your local small business owners that are loving customers with respect. Anyway I'm super bummed out but anyway much Love Jack. I know you wouldn't approve of this.
With Respect,
I remain yours and always True,
Aaron-Michaels
1John 4:4
Please Contact Me Back at [protected]@gmail.com

Today october 31, 2016 I worked in Jack in the Box during the morning. It was my first time as a cashier, the team leader was teaching me how to take orders for few minutes, and when I was doing it by myself my manager came closer and interrupted me while I was taking an order of a client. She was trying to explain what should I do at the same time the customer was telling me what he wanted, it was a complicated time. Then my manager asked me to question the customer "what size does he wants" and I did but, the problem was that I misunderstood because she said loud in a rude way " Sides, S-i-D-e-s, DDDD, with DDDD" like if I was dumb and then go abruptly to my left side to talk to the customer asking him the "side" for his order and the customer noticed that and looked at me and then her like telling her that it wasn't necessary to humiliated me in front of him. I was all red, nervous, I did not want to look the customers, I felt terrible. Later, after 2 hours my shift was done and I was looking for the manager to ask her that if I can leave because my time was over, then a team member asked me what are you doing? I said I am looking for the manager to let her know that I can clock out and my co-worker said you do not go because your time is over, you go when she says you can leave and my manager heard that and look at me and said go clean the patio and when you are done you can leave. When I finished cleaning tables and putting chairs in the right way I let my manager know that I finished doing those duties and she just ignored me and said to the co-worker (who said I cannot leave until my manager say so) that "go and check, if she did it right let her go and if not you know.'" and I was like what is going on. So I followed up my coworker and she asked to mop some of the floor which I did and then I asked if everything was right and she said yes so I supposed that I can leave and when I am about to leave she came closer and said to me " next time you most sweep the floor and make sure to never ask our manager to leave when your shift is over because she gets mad" and I said I can sweep right now and she said no I would do it. I was thinking... I asked her if everything was right and she said yes, the question is why she said that to me. Also I felt like a threatening and that I was a slave that cannot go when my shift is over.

I am an employee for Jack in the Box in Killeen, Tx... And we recently got a new store manager that does nothing but sit in the office on the phone or with her daughter... I am also a student in college and her scheduling is ridiculous! There are employees that get every weekend off due to church (so they say) but they are constantly at jack in the box throughout the day... The majority of the equipment is broken and when its time for inspection that's when they decide to put notes on everything that is broken stating do not use it... We had an electrical outage and the store manager was not present nor did she take the proper precautions in handling the problem. Instead she had a newly team leader handle the situation... She fires others without letting them know or giving them a reason... Money is constantly coming up short and she is continuously just giving demands to us team leaders instead of handling the situation of the person who is always short during her time period on the register... She is unprofessional when it come to talking to others. Instead of addressing the problem she has with someone she talk negatively about that person to other employees. What kind of leadership is that? I am currently job searching to get out of there but cannot afford to just quit due to my tuition payments... This store really needs professionalism. Corporate came to town last week and then she decided to give all of these demandung orders... Our entire store has not even been trained or shown how to due the new brunch specials... Everyone just looks at the picture in order to figure out how to properly do it... This is ridiculous, what is really going on with jack in the box?

I'm from Houston, Tx .I'm complaining on this Jack In The Box that's located on 5715 Bellfort St . 77033 Houston Tx. There's roaches and rats at this location and I notice the employee's dont wear gloves. They are never stock with the food that they need. And there's this so call manager name Ricky that hires his whole family. I didn't know you can hire family members at the same location and make them asst. manager and then they hire there cousins. The problem is Jack In The Box is letting there company go at this location. Yawl need to go and check this location out.

went to jack in the box store #6825 ordered an ultimate cheeseburger combo, they gave me an ultimate bacon cheeseburger combo, I told them i don't eat pork thats why I ordered the ultimate cheeseburger so they decided to take the bacon off and give me the same burger so I just left the store . I didn't have time to wait any more as I was on lunch and wasn't in the mood to argue so I just paid $7.88 for a large drink

I am a man, age 68 and have eaten Jack in the Box for many years. Most of the time I purchase coffee with breakfast. However, there are times when I have my own coffee in an insulated cup that I bring with me. This has never been a problem until today. The woman who served me (she identified herself as Randy) told me that I could not have my own cup in the restaurant. When I told her that I had brought my cup of coffee with me many times before, she told me that she would never have allowed it. I then told her just to give me my breakfast order to go. At this point I was not pleased with her but I did not shout. She rudely and abruptly refused to serve me at all. A nearby customer said, "that woman is crazy". I will no longer be a customer of Jack in the Box until she has been reprimanded. The location is 615 12th. Ave. N.E., Norman, Ok.

This is blowing up all over facebook in my town as I type What does Jack plan on doing about getting this young man his job back?
We are organizing a boycott as you are reading this.

Facebook post: Originally posted by: Daniel Ortiz
8 hrs · Bakersfield, CA
Well here we go again this Jack in theBox located at 3300 Buena Vista Road here in Bakersfield Ca,
A 19 year old boy was working the counter when one of his regular customers came in by this point the young boy knew that this older man was a veteran and had great respect for him because the young boy felt a connection with the older man because his older brother is serving our country proudly.
So every day this older gentleman came in for his cup of coffee $0.80 that is with a discount that Jack in the Box gives all servicemen and women... just so happen that somebody previously ordered two tacos and did not take them so this 19 year old boy offered them to the veteran and said it is not much but thank you for your service .
This young man was fired for giving away two Taco valued at $0.99 he offered to pay Jack in the Box back for them he said it was not right because they were going to throw them away anyways. This is a story that I feel the community needs to know you cannot punish this young man for doing what he felt was right in his heart .
God bless this young man and his parents for raising him right if there is anybody out there that can offer this young man a job please inbox me.
God bless all our servicemen and women and veterans

1819 Main St, Ferndale, Wa. 9pm 6/26/16 No teriyaki bowls, because no rice & no egg rolls. I ordered a spicy chick-combo, chick fajita pita-combo & 4 tacos. That's exactly what I got, nothing more. No ketchup/taco sauce, napkins, straws or receipt. Unnoticed until home. Also the chick sandwich had a very large leaf of lettuce, 2x's the size of the sandwich with part of the core still attached. oh yum

during my bike ride I decided 2 stop at jack n the box indoor dining area, which I never du, yet since it began to rainpour, I ordered them, as I was doing paperwork, writing etc as I was holding the taco still in the white packet I noticed a movement & TO MY STARTLING SURPRISE a " freakin" yuck of a cockroach crawled out of IT ! IF I WAS IN A RAIN FOREST OR OUT IN THE WILDERNESS I WOULDNT EVEN EAT AS PROTEIN! the dining area was somewhat decent, with the tiny nu décor & renovation, the kitchen area as u order & view from dining area was not no eye candy ! I returned the 2nd taco & spoke 2 the lady manager on duty she offered me another meal etc & then a 2nd assistant also apologized etc, I did appreciate their cordial apologies & was given a{ non red meat} sandwich! again I was disgusted, & there were others that had ordered tacos prior 2 me!

I started at jack in the box store #6902 Nov 07 2015 the manager there was rude and thought she could talk to anyone how she wanted it . it was being ran improper and they like to gossip about what other employees were doing on their off time . after a while I was told by her and the assist manager I would get a rasie then she started training a manager from another store to take her place. it got a little better at first then and then when I became manager I had to wait 3 weeks to get my manager raise then another girl became manager got her raise the same week couldn't count a drawer down and isn't allowed on grill cause she slow on it stay and still can't properly stock or run the store. on top of that every since I became a manager I've been short handed a lot on busy days where it would be just me and 1 other person and they expect us to run front counter drive thru fryer and grill and wasn't allowed to close the lobby then on top of that there would be times on these days that the shift before me did not stock emtpy trash left the prep out sink full of dishes almost all the trays out dirty in the dirty lobby and no set ups for anything . well it got a little better but not much and we had a manager meeting that we all had to sign a write up says we wouldn't close or put signs up saying we are out of things. then they would schedule me and two people one being new and no one else until 6 so it was pretty much the samething. One day the boss over my gm came in and we was talking and I said something to him and apperantly it fell back on my gm so she got mad it me and tried to get smart with me over it. then today I go in and I put the new person on drive thru then find out the of new person got took off schedule so its me 1 new person and a person on grill I was on fryer and front counter and having to help the new person in drive thru and dealing with the phone and a few other things when in walks in my GM's boss .. We were talking and he asked who I had and told him one more person comes in at 6 . I told him it was fine even after I noticed a sink full of dishes and once again no one would probably get a break because its hard to do with no help . then my gm calls me and is mad cause her boss called her about the help and I finally had it I broke down my hands and legs were shaking I was in tears I looked at her boss and said I quit

I work for jack in the box in dallas, tx... since I hv bn working at this location I feel like im being harassed daily.. my manager hired me because he was someone I sort of knew of, who lived in my neighborhood and he was cool enough to give me a part time gig.. I explained to him that i'm a manager at mcdonald's and I only need a part time job!😮well things were ik on the beginning, then I noticed the change.. there's alot that takes place at this particular store but the story's are untold!?) my manager admitted today on may 13, 2016 that he smokes marajuana, I told myself I wish I could hv recorded him saying that! he feels untouchable, hes been at this location for 6 yrs and seems to get away with alot! I plan to talk to his boss first thing monday morning, praying for change if not idk whatelse could bn done. there's alot of harassment going on mainly n discrimination and nothing is being done, I adk for the head managers number but no one claims to have it, he rarely comes in to the store so I hv to kp dealing with the drama until someone steps up to fix this! money was stolen today and I replace it to kp my job but its not fair that only managers hv access to my register but if it comes up short I get wrote up and is not kool! situations are not being handled correctly n no one is following proper procedures, my manager is a gay man who lets it be known and tells all of his petsonal business to co workers! its hard not to show frustration when ur being mistreatef at work! something needs to be done!