JanSport’s earns a 1.0-star rating from 3 reviews, showing that the majority of backpack users are dissatisfied with their purchases.
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I have yet receive my replacement bag
Item was sent in in April 2022. Till late Aug, after much email corresponds then found out my replacement was not sent. Standard reply template from Officers. Can someone let me know when can I receive my replacement bag?
Countless email sent and still I have no info if my replacement bag is on the way and they say its overseas so there is no tracking number as well. Please kindly assist. It is frustrating
Desired outcome: I want my replacement Bag by end of October 2022
Bike Service
Jansport is unwilling to accept an appointment for service. The only way to "book" an appointment is to drop off your bike. This could work well for those who live in Park City, but for those of us who don't, it is problematic. We called a week ago to ask that the bike I bought from Jansport ($11K) get serviced, along with my husband's very new bike that he didn't buy from Jansport. They said they could probably work it out but to call the day before and they would talk to the technician to make it work. Well, today is the day before, so I called and we were essentially turned away for my husband's bike. It absolutely rubs us both wrong. It isn't a great way to cultivate the kind of long-term relationship between vendor and customer. As business owners, we would totally find a way to work with our customer in a manner to protect the business. This is the 2nd expensive bike I have purchased from Jansport, and it could very likely be the last.
Desired outcome: Please find a way to either schedule both of our bikes for service and let us know what day would be good. Or just get them both in tomorrow.
Wheeled backpack
Ordered online in a particular color based on a 30% sale price . One week delivery. Sent something completely different colored and not even wheeled, called customer no service, only offered a return and refund, nothing else. No longer in stock. They took the order and my money, they should do more! Offer an different color at same price? Don't do business with them!
Is JanSport Legit?
JanSport earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for JanSport. The company provides a physical address, 3 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Jansport.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
JanSport as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up JanSport and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Jansport.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- JanSport protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to JanSport. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
JanSport Reviews 0
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Overview of JanSport complaint handling
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JanSport Contacts
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JanSport phone numbers+1 (800) 426-9227+1 (800) 426-9227Click up if you have successfully reached JanSport by calling +1 (800) 426-9227 phone number 0 0 users reported that they have successfully reached JanSport by calling +1 (800) 426-9227 phone number Click down if you have unsuccessfully reached JanSport by calling +1 (800) 426-9227 phone number 0 0 users reported that they have UNsuccessfully reached JanSport by calling +1 (800) 426-9227 phone number+1 (855) 818-5966+1 (855) 818-5966Click up if you have successfully reached JanSport by calling +1 (855) 818-5966 phone number 0 0 users reported that they have successfully reached JanSport by calling +1 (855) 818-5966 phone number Click down if you have unsuccessfully reached JanSport by calling +1 (855) 818-5966 phone number 0 0 users reported that they have UNsuccessfully reached JanSport by calling +1 (855) 818-5966 phone number+1 (510) 814-7400+1 (510) 814-7400Click up if you have successfully reached JanSport by calling +1 (510) 814-7400 phone number 0 0 users reported that they have successfully reached JanSport by calling +1 (510) 814-7400 phone number Click down if you have unsuccessfully reached JanSport by calling +1 (510) 814-7400 phone number 0 0 users reported that they have UNsuccessfully reached JanSport by calling +1 (510) 814-7400 phone number
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JanSport emailsjs_customer_services@vfc.com100%Confidence score: 100%Support
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JanSport address2601 Harbor Bay Parkway, Alameda, California, 94502, United States
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JanSport social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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