CB Smoking and Tobacco Japan Tobacco International [JTI] amber leaf 50g tobacco

Japan Tobacco International [JTI] review: amber leaf 50g tobacco 5

Shealock of GB

May 17, 2017 8:30 am EDT

Review updated: Jul 24, 2022

Resolved

Replied

Featured review

Hello i recently brought your 50g of tobbaco, amberleaf, i always buy this i have never ever had a problem until now, when i went to open the packet it wasnt sealed properly and the tobbaco was just vile, didnt taste like your normal amberleaf at all im not happy as this has happened to me, i was so angry i just threw it away and went and got stirling tobbaco

Japan Tobacco International [JTI] response

May 17, 2017 9:32 am EDT

Japan Tobacco International [JTI] customer support contacts

Phone numbers

+41 227 030 777

+1 (201) 871-1210

Address

Rue Kazem-Radjavi 8, Genève, 1202, CH

Website

www.jt.com

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View all Japan Tobacco International [JTI] contacts

If you are not completely satisfied with your product please email our Consumer Services team consumer@jti.com

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

5 comments

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Mark Metcalf

2 comments

Mark Metcalf of US

Feb 03, 2022 3:28 pm EST

I have recently returned from Florida and bought 250g of Amber Leaf, upon returning to the UK I started to use the duty free only to find it was very dark and smelled completely different, smoking was very harsh and unpleasant in comparison to the same product bought in the UK. I have bought Amber Leaf for over 25 years and been very brand loyal but find this is the 1st time I feel compelled to complain. This product is almost un-smokable but due to cost find myself on the 3rd pouch which was no better than the 1st. I have tried contacting Amber Leaf via their web form only to get an error message on Safari Mobile, Safari Laptop and Chrome Laptop browsers. Very disappointed and this hasn't helped by the lack of easy communication and out of pocked cost for an product that is an unacceptable quality.

John Nicola

1 comments

John Nicola of US

Feb 08, 2022 11:14 am EST

Replying to comment of Mark Metcalf

My wife bought me a 250g pouch from Sao Paolo duty free, this is exactly the same. It certainly is not Amber Leaf.. dark tobacco and smells different.. nearer Old Holborn which is disgusting..

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Mark Metcalf

2 comments

Mark Metcalf of US

Feb 03, 2022 3:38 pm EST

I have also emailed JTI as per the reply to most other users and will try and post back so others can understand if this truly gets resolved.

Dan87.

Tillicoultry, GB

2 comments

Dan87. of Tillicoultry, GB

Jul 24, 2022 1:53 pm EDT

Verified customer

Weight not proper 13 gram short in last packet awaiting reply to resolve this hate to have to switch produce after 2 decades of only smoking amber leaf but tobacco too expensive to be getting 13 gram short on a single packet. Will keep updated with outcome

Dan87.

Tillicoultry, GB

2 comments

Dan87. of Tillicoultry, GB

Jul 24, 2022 1:55 pm EDT

Verified customer

13 gram short on last packet past few packets been short the odd gram or two but 13 is beyond a piss take its not cheap to buy I have emailed and awaiting reply will keep your updated

Japan Tobacco International [JTI] - cigarettes not puffing 67

Resolved

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Resolved

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Japan Tobacco International [JTI] - keep going out 18

Resolved

Japan Tobacco International [JTI] - fresh taste not

Japan Tobacco International [JTI] - fresh taste

Japan Tobacco International [JTI] - done with them

Resolved

Replied

Japan Tobacco International [JTI] - poor quality 1

Japan Tobacco International [JTI] - packed not full

View all Japan Tobacco International [JTI] reviews and complaints

Japan Tobacco International [JTI] Contacts

Japan Tobacco International [JTI] phone numbers

+41 227 030 777
+41 227 030 777

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100%
Confidence score

Switzerland

+1 (201) 871-1210
+1 (201) 871-1210

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100%
Confidence score

United States

+1 (905) 804-7300
+1 (905) 804-7300

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Canada

+44 193 237 2000
+44 193 237 2000

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100%
Confidence score

United Kingdom

+353 14 040 240
+353 14 040 240

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100%
Confidence score

Ireland

+43 1 313 420
+43 1 313 420

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100%
Confidence score

Austria

+32 24 620 211
+32 24 620 211

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100%
Confidence score

Belgium

+45 43 245 960
+45 43 245 960

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100%
Confidence score

Denmark

+33 146 994 600
+33 146 994 600

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100%
Confidence score

France

+49 65 168 610
+49 65 168 610

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100%
Confidence score

Germany

+39 258 3471
+39 258 3471

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100%
Confidence score

Italy

+31 207 213 500
+31 207 213 500

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100%
Confidence score

Netherlands

+48 223 818 181
+48 223 818 181

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100%
Confidence score

Poland

+351 214 224 000
+351 214 224 000

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100%
Confidence score

Portugal

+7 499 677 0000
+7 499 677 0000

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100%
Confidence score

Russia

+34 914 068 100
+34 914 068 100

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100%
Confidence score

Spain

+46 20 765 765
+46 20 765 765

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100%
Confidence score

Sweden

+852 25 859 211
+852 25 859 211

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100%
Confidence score

Hong Kong

+62 218 067 0500
+62 218 067 0500

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100%
Confidence score

Indonesia

+81 335 823 111
+81 335 823 111

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100%
Confidence score

Japan

+60 320 949 011
+60 320 949 011

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100%
Confidence score

Malaysia

+63 26 202 500
+63 26 202 500

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Philippines

+65 67 387 978
+65 67 387 978

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100%
Confidence score

Singapore

+27 115 407 700
+27 115 407 700

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100%
Confidence score

South Africa

+82 27 325 711
+82 27 325 711

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100%
Confidence score

South Korea

+886 287 226 200
+886 287 226 200

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100%
Confidence score

Taiwan

+66 22 046 994
+66 22 046 994

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100%
Confidence score

Thailand

+90 232 850 0000
+90 232 850 0000

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100%
Confidence score

Turkey

+971 44 376 700
+971 44 376 700

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100%
Confidence score

UAE

+84 838 990 088
+84 838 990 088

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100%
Confidence score

Vietnam

+55 512 107 7000
+55 512 107 7000

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100%
Confidence score

Brazil

More phone numbers

Japan Tobacco International [JTI] emails

consumer@jti.com

100%
Confidence score: 100%

Support

jt.media.relations@jt.com

90%
Confidence score: 90%

communication

Japan Tobacco International [JTI] address

Rue Kazem-Radjavi 8, Genève, 1202, Switzerland

Japan Tobacco International [JTI] social media
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