Jasper Engines & Transmissions’s earns a 1.4-star rating from 10 reviews, showing that the majority of vehicle owners are dissatisfied with engine and transmission replacements.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Horrible product, Worse Customer Service!
1 STAR is to many! Like many others I purchased a replacement transmission from Jasper and the warranty. Well less than 1200 miles later, most of the miles getting home from two different dealerships. Transmission is shot. Only to find out that yes even with the additional coverage that I purchased on the labor I will still be paying about $60 an hour out of my pocket for the replacement of the new transmission because the original one sent was crap. Typical, they do anything they can to avoid covering their sub par workmanship. DO NOT BUY from JASPER. Crappy product and even worse customer service. Run as fast as you can if the shop recommends a Jasper product!
Recommendation: Run as Fast as you can!
Jasper Engines & Transmissions Complaints 9
Transmission warranty and actions
I have had several issues. Truck basically broke down since Oct 2022.6 24 23. Truck was scheduled for replacement. 7 14 23 told by garage claim denied. Told by jasper clerical error scheduled again. Trans replaced again 7 2023. Truck sat till 8 20 23 garage trying to find issue Told by that mechanic and my warentee co take g. m for tech specialist. 8 26 23...
Read full review of Jasper Engines & TransmissionsTransmission
Transmission has made a noise in reverse and does not move when paced in reverse. Multiple documented complaints by installer but Jasper will do nothing. They want me to take the vehicle to a local tranny shop for diagnosis and repair. I offered to have Jasper remove the transmission and take it to their shop but they refused. Pretty sorry outfit.
Desired outcome: repair
Sucks
Got Jasper Engines to repair the transmission and 3 times they did not fix, they finally gave money back and I was able to purchase a transmission have installed by someone else and the transmission is fixed.Because of their rough handling from towing. It messed up a bearing in the front, the gas needle doesn't work. It smelled like someone had a party in there, it smelled like someone spilled beer in there and it stunk! I don't drink and I carry children to and from school so we all had to smell that stinky beer smell.
I am an employee of Jasper Engines Customer Service Dept. Jasper Engines is the product supplier, not the local independant installer. If you are having a problem with the product, please feel free to contact us at [protected].
Is Jasper Engines & Transmissions Legit?
Jasper Engines & Transmissions earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Jasper Engines & Transmissions. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for jasperengines.com can be seen as a positive aspect for Jasper Engines & Transmissions as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Jasper Engines & Transmissions's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Jasperengines.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Jasperengines.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a jasperengines.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Several positive reviews for Jasper Engines & Transmissions have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Jasper Engines & Transmissions and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Jasper Engines & Transmissions has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
Sold 2 bad tranny's
After getting 2 bad transmissions from jasper within 1&half weeks. I called to complain and get peace of mind. they offer me an extended warranty known as premium plan for 195.00 dollars. I felt they should offer it to me for free. i guess they they don't have much confidence in their product. But the main problem was no one i talked to was willing to make any effort to see if that was possible. conversation took place on feb. 9 2011 with a guy named brian, and his supervisor adam. it just hit me wrong that a bad product is backed by a 195.00 dollar premium plan that you can purchase.
Buyer beware
Purchased a jasper transmission-put 3300 miles on it and it is junk. Called the company and was told they would not warranty it because it is out of the 3 year/100, 000 mile warranty. What about the 100, 000 miles. Guess that doesn't count. This is a motorhome that can only be used a couple of months of the year as we live in the northeast and only have a few months of summer. The worst customer service that I have ever encountered. I would walk before I would buy anything from this company again. BUYER BEWARE
Junk engines
After my third engine was installed, I prommised Jasper I would advertise and spread the word every where I could about their product and warranty, if it did not give satisfactory service. Guess what? Unlike Jasper, I'm keeping my prommise and integrity.
The first engine failed (knocking) after a little more than 11, 000 miles, installed in 2006. The second engine (warranty repalcement) smoked from the time it was first crancked (Bad head). The third just failed, (knocking) after just a little over 14, 000 miles. That is a long way from the service they insinuate you will get from their engines. Even an engine misused, (these engines were not) with any quality of workmanship and materials would hold up longer than that!
Jasper stood behind the first engine, by trying to pass off blame. While the replacement engine was being installed, time was still ticking on the warranty. This replacement engines warranty begins with the remaining balance of the first one. Once you begin to have problems the pride and image they progect on their web site disappears. I can only assume the replacements are of inferior quality (seconds). How else can they explain only a 4% failure rate when one person has had 100% failure rate. I've built engines in my back yard 20 years ago and was abussive to the engine (dogging it) and it was still running strong when it was sold 6 years later! So how can Jasper pass the buck on an engine that was not dogged and installed by a certified mechanic? Jasper warranty service tecnicians are also rude and just don't seem to "get it" When a person buys an engine they expect to get considerable service out of an engine other wise they would not bother with the replacement. Much of my warranty time was eaten up, by the truck sitting in the shop. On their web site they insinuate long service life of their engines They claim their engines meets or exceeds OEM specifications. I can only assume that something must be awash with quality control then. Would anyone spend their hard earned cash on a Jasper engine and labor, to only get less than 15, 000 miles from an engine? That is my experience with three engines in 4 years. Obviously Jasper has not learned the "GOLDEN RULE"! Coustomer satisfaction always comes first and he is always right! I going to try help them learn it! You'll never get my business, recomendations and I will do everything I can to let the world know of your Engines, Warranties and rude business practices!
We purchased a International Dt466 from Jasper Engines & Transmissions in July of 2010 for $13, 452.00. The Engine had a massive oil leak coming from the breather tube the moment we started the new engine. We contacted Jasper immediately and they told us to check a couple of things and that maybe the engine had to be broken in and not to call them until it had 100hrs on it. The leak never stopped. They sent us a new engine but never compensated us for the r&r and repairs as they promised they would. This is a horrible company to do business with, they do not stand by there product.
"I've built engines in my back yard 20 years ago and was abussive to the engine (dogging it) and it was still running strong when it was sold 6 years later!"
Then why did you put a jasper engine in if you have such great experience?
Really stinks you've had bad experience with Jasper Engines, I've had nothing but great results, and the one time I had a minor issue, their warranty covered it w/out any issues at all. With my experience, I'd trust a jasper rebuilt over a factory one any day.
Rip off
I contracted with Jasper Engines to build a competition engine for a show truck.
I requested and was promised information about this engine.
Even after many phone calls and Voice mail messages this information was never provided. They quit corresponding with me as soon as they got my money.
The engine was defective and has broken down twice in less than 1, 000 miles.Costing me thousands of dollars for repairs.
Jasper refuses to return any phone calls or e-mails that I sent them asking for information or concerning Warranty reimbersment concerning their faulty product.
Bad service
87 toyota p/u replaced motor with assper, went back replaced motor again, still burns oil, just dropped off at dealer purchased from still under warranty, will let you know what happens, storey goes on, but i'm sure not liking what i'm reading on this site about them. crap, crap, crap, crap, crap, crap, crap, crap, crap, crap, crap, crap, crap, crap, crap, crap, crap, crap, crap, wow this is hard trying to get a 100 words i9n here, other than crap engined, and we'll see if they stand behind there warranty again for a third time.
The complaint has been investigated and resolved to the customer’s satisfaction.
Warranty replacement of engine
On 12/04/04 we purchased a engine from Jasper Engine for a Eagle Talon TSi. It came with a 36 month or 50, 000 mile Parts & Labor warranty. No problem with the motor until 09/07/05 and it started to blow blue smoke and sputter. We took it back to the garage, Everett's Auto and they told me the turbo was bad and needed replaced. That bill was $665 because...
Read full review of Jasper Engines & Transmissions and 1 commentOverview of Jasper Engines & Transmissions complaint handling
-
Jasper Engines & Transmissions Contacts
-
Jasper Engines & Transmissions phone numbers+1 (800) 827-7455+1 (800) 827-7455Click up if you have successfully reached Jasper Engines & Transmissions by calling +1 (800) 827-7455 phone number 0 0 users reported that they have successfully reached Jasper Engines & Transmissions by calling +1 (800) 827-7455 phone number Click down if you have unsuccessfully reached Jasper Engines & Transmissions by calling +1 (800) 827-7455 phone number 0 0 users reported that they have UNsuccessfully reached Jasper Engines & Transmissions by calling +1 (800) 827-7455 phone numberCustomer Service+1 (812) 482-1041+1 (812) 482-1041Click up if you have successfully reached Jasper Engines & Transmissions by calling +1 (812) 482-1041 phone number 0 0 users reported that they have successfully reached Jasper Engines & Transmissions by calling +1 (812) 482-1041 phone number Click down if you have unsuccessfully reached Jasper Engines & Transmissions by calling +1 (812) 482-1041 phone number 0 0 users reported that they have UNsuccessfully reached Jasper Engines & Transmissions by calling +1 (812) 482-1041 phone numberCustomer Service
-
Jasper Engines & Transmissions emailssales@jasperengines.com100%Confidence score: 100%Support
-
Jasper Engines & Transmissions address815 Wernsing Rd, Jasper, Indiana, 47547-0650, United States
-
Jasper Engines & Transmissions social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
Recent comments about Jasper Engines & Transmissions company
SucksOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.