Jetabroad
Reviews and Complaints

I can't believe that although I cancelled my flight in March due to the COVID-19 travel ban, I have had no communication from Jetabroad although I've sent at least 3 reminders. This is absolutely terrible customer service and not what you would expect from a service company. I'm taking this matter to the ACCC as I'm getting nowhere. I would highly recommend anyone thinking of booking with Jetabroad reconsider as you will regret it.

I have sent at least 20 requests regarding our cancelled flights on booking number UKOTSR and Emirates booking number KLRYE6. We had to contact Emirates directly as nobody from Jetabroad has made contact with us. We have business class flights booked which is not a cheap exercise yet we have been making contact since March 20 to Jetabroad and we still have had no contact made to us. Emirates have cancelled our flights yet we still have no idea what is going on with our refund.
Please contact me as soon as possible as this is a distressing time for us with over $15000 paid for flights we could not use. I can be contacted on phone number [protected] or email adrian. [protected]@yahoo.com. au

To whom it may concern, I submitted a form that was never responded to. I have attached it below. $400 seems like a lot of money to change a flight when the airline are doing it for free. I also attached the only form of communication I received from Jetabroad which is an empty text message. I'm very unhappy with your lack of communication and response.

I booked a flight with China Eastern airlines December 2019 scheduled to depart to Bangkok 16 January 2020 and return 3 February 2020

I took the first leg and then the news broke out about the corona virus. China Eastern Airlines, like many others, announced free cancelation for all flights booked for this period.

I contacted the airline to cancel my flight, but got no response so I contacted JetAbroad to cancel it and they responded that they will cancel it.

It is now more than 2 months later and I cant get hold of either the airline or jetabroad and I have not received a single dime.

I tried different phone numbers, website, email, and social media. Not a single word from them

My flight is cancelled today. The airline says I need to contact Jetabroad but there is no one to contact. When you fill out the form it says that Jet Abroad will charge you a fee for cancelling. I have not cancelled, the airlines have. And there fore I am waiting on a full refund so I can book another flight home. I have not had any confirmation that they even received the refund request.

Due to the negligence of my change of flight request being adhered to, I now have a cancelled flight I cannot even request to cancel as nobody will speak to me to have supported me with alternative options/
You left me no choice to cancel my flight having waited 17 days for a reply now I know was an automated response which nobody had even filed: your website says contact the airline within 3 days of travel yet your form only now offers 48. If u had dealt with my request in the first place I would not be in the situation where I don't know who to speak to to get my money back. Emirates are insisting that travel agents must deal/ your form now doesn't even allow me to sort this problem. If more time was spent looking after customers and not copy and pasting links to point less information there would not be so many unhappy customers: if this does not get resolved before I was supposedly traveling on the 27 th then u are basically commiting fraud avoiding customers and keeping their money. It is completely unnecessary. You say u are prioritizing passengers traveling in next 48 hours but your forms do not allow u to sort that: I am a pending query which has not even been adminitistered!

Hello

I have received returned back to the UK following major travel disruptions to my holiday following COVID-19.
I am now looking at getting a refund to:
1) My amendment fee £1041, especially as I turned up to the airport and the amendments hadn't been made, only reserved therefore had the stress of rebooking my flight myself.
Virgin atlantic also offer free amendments to bookings, however, due to such short notice of needing to change my flight and the fact I booked my flights through Jetabroad not Virgin they were unable to amend my booking.
This fee needs to be waived due to both these valid reasons.
2) refunding the both LIAT flights which i didn't use

I understand you are experience large call volumes/ email volumes, however, urgent flight amendments/ cancellations needed to be addressed faster than they were. When they were finally addressed I was sent from your employees to contact the other companies (LIAT, Virgin) who responded that I need to contact Jetabroad. For someone who works as a nurse in the NHS I needed to get back to the UK ASAP and this wasn't dealt with by Jetabroad.

My booking reference is: JZC27BN

Airline reservation code: C5JL7H

Booking Reference: MGVZCV.
Due to the coronavirus outbreak in China, I have submitted the cancellation request of my flight ticket on 5th Feb., 13th Feb., 25th Feb. and 3rd Mar. 2020 on your website. However there is no response from you.
As only one month time is left from my traveling, I'm at the risk of losing fair amount of money and need your respond ASAP.

i booked a flight for the date of 26th march at 1110 hrs from Jaipur to Goa. upon paying the site said an unknown error occured. i thought i had entered the details wron so tried a few more times only to have the same message come up..."unknown error has occured, try again later". i called my bank to see if my card had an issue and it did not and the lady at Halifax UK Bank said the amount had come out from my account, all 4 times that i had tried! But i have had no reference or confirmation number or any flight info at all!? the company have taken my money, 4 times, and left me with no information or choiche other than to book via a different company! I would like all my money returned, 4 x £106.50p please. regards, Joshua Irving, [protected]@hotmail.co.uk

Refer Booking Reference VN4RTN, I've been trying to get a cancellation certificate and refund of my cancelled ticket - however, there is no response or even acknowledgment of my emails.

I'm at the risk of being declined my insurance claim if there are further delays. It's a HUGE amount and I need the Travel Agent to respond / help out ASAP.

Sachin Jain

I was continuously trying to book my tickets on jetabroad site with the help of cheap flights app. Whenever I tried, something went wrong. And it did not book. Then suddenly I checked my bank account, I saw payments are deducted twice but I did not get any confirmation mail from the company. Name on the tickets are:
Harpreet Kaur 24/09/1992
Jatinder Singh 07/09/1989
Manjit Kaur 30/06/1964
On 23rd of feb at 7:15 am.
Please send the confirmation of booking and refund For the twice deducted amount so that I can arrange a return for one ticket as well.

Dear sir / Madam,

Good morning.
Hope you are doing well!

I am Jaymit Barot from Australia 2611. I have done two online flight booking of $66.07 on 9th November 2019 from your website and the money deducted twice from my account however I got only one booking confirmation (TEA2SO) because the second booking was showing error while processing but still money has been deducted from my account so I would like to have either the second ticket confirmation or refund.

Please let me know as soon as possible via email on [protected]@gmail.com or on +[protected].

Looking forward to hear from you soon.

Thanks

Regards,
Jaymit Barot

Dear Sirs,
I'm writing this alert with regard to a very distasteful experience, I had with Jetabroad company. I purchased our flight tickets to visit Spain with my wife on August 8th, 2019. It's also worth mentioning this was our dream vacation to visit Spain.
The tickets were purchased on their website, and after receiving our flight information, we notice that our names were not printed correctly and it's all wrong.
Since we were based in Los Angeles, Jetaboartd office location is some were in Australia, it took them 12 hours to respond to us and also ask and demanding payment for correction of our names or they will cancel the tickets.
By the time, we got back to them, we received the notifications from British Air that our tickets have been voided and we need to contact the Air travel agency for restatements of our Tickets.
After numerous emails and the waiting game, their answer was the air tickets are non-refundable and we need to contact the air travel insurance company for our recovery, which we did not have!
It has been three months, we still trying to get our money ‘$2, 070.50' back from them. I would hope Jetabroad takes this complaint into consideration serious and would compensate us plus our added expenses & suffering.
We would ask of you NOT buy any travel tickets form them. This experience has caused us to feel like their policy is simply to "Fall into Mud Death with them", ...
The Decent travelers, should not fall under these bad companies worldwide!
We would also request you to pass the news to all Friends, Mass-Media, Social Network of these companies, ... such as Jetabroad company for their Bad Business Practice, so that people wouldn't be cheated again!

Please, review their website online!

To the Compliant officer
Malindo Airlines,

Dear Officer,

I "Arjun Lamsal" Travelled via your airlines on 6th of October from Adelaide airport to TIA Kathmandu Nepal for 12 days through ADL-BALI-KUL-KTM. When I reached TIA at Ktm, my baggage was not available to pick up, so made a complian at "Trivhuwan International Airpoart Kathmandu Nepal" on 7/10/2019..see attached copy. I was very distressed by this event and I had to stay in a hotel having another financial burden to wait for the luggage. I could not reached upto my destination and was very stressful journey I ever had. Not only me, but my whole family, friends were distressed too.

Now I have returned back to Adelaide, Australia and wanted to claim for the compansation and to return my luggage ASAP, as I had valuable goods in it. I hope you will take it seriously and process my complaint as an urgent matter.
Note: I have attached my travel documents.

Thank you,

Arjun Lamsal
4 Sinclaire street
Seaviewdowns
South Australia 5049

+61-[protected]
email: [protected]@yahoo.com

We attempted to book tickets twice for our flights to Kuala Lumpur on 18 October 2019. Both times. the website was unable to process the applications. As a result, we booked the same tickets through another website. However, the debit card we were using was charged for the two transactions. There was also no email or confirmation sent by jetabroad to alert us to the purchase.
The flight number was Malindo Air 802, departing at 10:30am from Changi Airport.
The debit card was charged on 13 October at 7:40pm for the amount of $340.00.
We are asking for a full refund of the amount or the bank will deal with you directly.

Reservation code ZSVXQV
Passengers: Ducarme/Diane, Kinet/Manon, Kinet, James
Booking reference UH6CMQ

Hello,

Flights were booked for the above people using the Jetabroad site. The flight in question FAO-LIS (flight TP1906 departing 14 Aug) time changed, however no notification was sent to either the traveller or her husband Mr Laurent Kinet, who made the booking. This flight was unfortunately missed due to the none communication and new tickets needed to be purchased from Qatar airlines for an additional cost in excess of $4, 000NZD

As you can imagine, the lack of communication from Jetabroad led to the flight being missed, leading to increased stress for the travellers (2 children and their mother) and the additional costs being incurred.

Please contact the traveler Diane Ducarme directly on email [protected]@gmail.com to advise what remedy you can offer for this unfortunate incident

My flight was cancelled and easyjet have issued a refund which I have not yet received
Booking ref ewfxhpz
Flight number u28234
Date: 1 september
For passengers tessa goddard (me) and lucy peake (my daughter)
Easyjet repaid £296.42 to you on 8th september and I now need you to repay that to me.
Bank details:
09-01-33
[protected]
T goddard
Please contact me to confirm
Tessa goddard
[protected]@gmail.com
Tel: +[protected] / +[protected]

Worst booking agent I've dealt with yet. I ended up at Jetabroad's website from a search on skyscanner. All of the dates and times where entered into Skyscanner's search. As I clicked on the flight I wanted and chose to go to Jetabroad's website, somewhere in the cyber world the date was changed. When booking through JetAbroad's mobile site, the flight information wasn't ever on any page where I was filling out the passenger and payment info. The price was at the top of the screen, but I was unable to confirm the flight details. I hesitated to book it as I like to see what I am buying, but I went ahead anyway. Upon receiving a confirmation email a few minutes after booking, I realised the date was for the Thursday when I was booking for Sunday, the following day. It was a Saturday morning and their offices were closed. I tried contacting them on every number listed online. I then called Qantas to see what they could do and they said nothing as it was a travel agent that had control of my ticket. Qantas proceeded to tell me that if I had booked directly, I had 24 hours to make any changes such as this. I ended up having to buy another ticket for Sunday as I had no way to contact JetAbroad before the flight that I needed. On Monday I called JetAbroad and was redirected to an online form and told that these are looked at every day of the week. If I had known that on Saturday, I would have filled out the form immediately instead of waiting until Monday. Anywho, I filled out the 'change flight' form and was sent a quote of $174 (all in fees, the new ticket was the same price as the first one that was purchased for the wrong date) to change the flight (as I still needed to get a flight back to the origin in 2 weeks). The ticket was only $206 to begin with! I proceeded to explain that it was a glitch on their part and a big problem that the purchaser can't see the date and flight time when buying a ticket from them. They said they would 'pass this complaint to the IT department'. It's a bit too late for that in my case. All they would offer was the cost to change the flight ($174) for a one way ticket back. I explained that I was trying to help them out to alleviate the issue by still selling a ticket, but fixing the dates to something I could use, as the wrong date wasn't my doing. I got no help. I have filed the dispute with my credit card company, but I would 100% never recommend this company or ever touch its icon again when purchasing flights to anywhere.

Hi my name is Marwa Mahmoud and i was trying to book a ticket from your website, a multicity one from Cairo to Dubai on 21/4 then from Dubai to Auckland on 28/4 via Emirates airlines . While booking and after i have put my MasterCard details, a msg appeared that the booking didn't proceed due to changing fare and that my card hadn't been charged! Then I received a msg from my bank that the amount of money was charged! I contacted emirates airlines, they told my the ticket was canceled! Can you please provide me with more info? Why have i been charged and why is the ticket canceled? Please ASAP as i need to book my ticket
Thanks
Regards
Marwa Mahmoud

Hi,

I got to the Sydney airport for my flight to Nigeria en route Hongkong only to realize that I need a transit visa for Hongkong.

I was not aware of this requirement and I tried to contact your office to find a way out but it appears you don't work Saturdays.

I will contact on Monday, but would have missed my flight by then. Please assist with this issue through a rescheduled flight or a refund as I am in financial difficulty and cannot afford a new ticket.

My reservation code is AASZNW - Harry Obiorah.

Thank you.