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Replied
Jiobit has been charging me for a monthly subscription for the past year and they refuse to cancel my monthly subscription
Jiobit has been charging me for a monthly subscription for the past year and they refuse to cancel my monthly subscription. Ive sent them multiple emails that I want to cancel my subscription but they dont reply to any of the emails I send them. Ive been getting charged $14.34 for the last year.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for bringing this to our attention. We're more than happy to assist.
At this time, we have fully cancelled the subscription associated with email address, ***.
Separately, I've taken the time to review our ticketing system and am unable to locate any previous outreach to our Customer Experience team. Would you mind confirming if a different email address might have been used? Additionally, I do see that there are two attachments on this BBB, but I'm not able to open them. If you're able to forward those to *** with "ATTN *** R.", our supervisor would be able to review and take action accordingly.
Sincerely,
The Jiobit Team
Replied
I have tried on multiple occasions to set up my Jiobit that was purchased as gift from my mother
I have tried on multiple occasions to set up my Jiobit that was purchased as gift from my mother. Everytime I initiate set up it states I have to contact them since it was purchased as a gift.. but they never reply or reach out with a resolution. My mother has paid for 6 months service and I have yet to complete the setup process meanwhile she is being billed.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please let me know if any additional information is needed.
Thank you for your help,
Martina
Replied
I have contact support multiple times to cancel my automatic monthly subscription and have received no answer
I have contact support multiple times to cancel my automatic monthly subscription and have received no answer. I'm being charged month for a service that I can not get them to stop. There is only a support email given, the phone number says it is not accepting calls. I would like my service canceled and a refund of any additional charges since I sent my first request on August 24.
The complaint has been investigated and resolved to the customer’s satisfaction.
In reviewing the customer's account activity, I do see that a request to cancel service was received on September 1, 2021 and a response was sent on September 2, 2021. At this time, the subscription has been fully cancelled and a courtesy refund for the August billing was processed. The refund in the amount of $14.99 is expected to appear on the customer's billing statement within the next 3-5 business days.
Is jiobit legit?
jiobit earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for jiobit. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
jiobit resolved 100% of 6 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
A long registered date for jiobit.com can be seen as a positive aspect for jiobit as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of jiobit's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Jiobit.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Jiobit.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
jiobit as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up jiobit and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Jiobit.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Jiobit.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from jiobit.
However ComplaintsBoard has detected that:
- jiobit protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to jiobit. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Replied
My jiobit gps device caught on fire while charging in my home
My jiobit gps device caught on fire while charging in my home. We caught it early enough that we were able to unplug it, but it could have caused a house fire. I let the company know and it took 2 days to even get a response. The response was that it mush have been wet. It was not wet and the device is advertised as being water resistant. I canceled my service but am upset they didnt take such a major safety concern seriously.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello ***,
Thank you, again, for taking the time to speak with me this afternoon.
At this time, I'll be looping in *** (cc'd) who will be able to assist with the return and replacement of your Jiobit.
Next steps:
*** to provide a prepaid return shipping label for the return of the damaged Jiobit, charger, and cable
*** to process a replacement order for a new Jiobit, charger, and cable; free of charge
*** to provide a tracking number, once your shipment is en route!
*** to keep you in the loop as we investigate why this might have happened
I'll be sure to send you a follow up as soon as we receive your return shipment. Then, we'll go from there. Until then, please don't hesitate to reach out directly should you need anything.
Wishing you and your family a relaxing evening
Replied
I have made over 3 attempts to cancel this monthly $8.99 plan since 8/4
I have made over 3 attempts to cancel this monthly $8.99 plan since 8/4. I have attached just partial proof below. I have not only contacted the email listed on your website but also the direct contact I had with payment issue in 2018. I am demanding a refund for every month following. I will be moving forward providing proof of the fraudulent charges made by Jiobit following my first request to cancel. *** subscription ID
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you so much for your message. This is *** from Jiobit and I sent you a message on the 14th of April letting you know that all of the charges from August 4th, 2021 on were refunded and your subscription was cancelled. Those refunds should all be visible in your statement. I hope you have a lovely day and I apologize for any inconvenience this caused.
My Best
Replied
On August 7, I purchased their GPS
On August 7, I purchased their GPS. I got an email that they were behind d/t covid (isnt that always the excuse?) but I should get this by the end of September. On September 19, I requested the status of said order. On Monday, I get a message from *** that Ill have a tracking # by the end of the day. That didnt happen. She apologized and so? She could have given me $ back but nope, so here we are with no item, no tracking # and no discount. I tried calling. They don't answer their phone.
The complaint has been investigated and resolved to the customer’s satisfaction.
In reviewing the activity on your account, I do see that your original shipment appears to be unexpectedly delayed in processing and shipment. Please know, our team is currently investigating the cause for this delay. In the meantime, our team has taken immediate steps to get another Jiobit en route right away.
Upon *** uncovering this information, she escalated the processing and shipment of a new Jiobit to be shipped immediately with Priority 2-day shipping. We anticipate this shipment to reach you within 2 days of shipment. Additionally, I see that *** has applied credit for 2 months of service to your account.
With regards to reaching out to our team, I do see that you have been able to communicate with the Customer Experience team by both phone and email. Please see *** most recent email from September 22, 2021 below:
Hi ***,
Thank you for your patience while I made a few calls on my side to see how we might be able to resolve this for you faster.
At this time, I have escalated your shipping and delivery issue with our fulfillment team. I was able to process a new Jiobit to be shipped with Priority 2-day shipping. This package is expected to be out the door tomorrow and you'll be able to track your package here (https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9405511899220445825469)
I am going to hold this ticket open though until I see it has shipped. I will also be available by phone or email for set up support or any additional questions or concerns you have.
Please let me know if you have any questions.
Thanks,
Your friends at Jiobit
PS Our business hours are Mon-Fri 9am-5pm. Keep in mind, you can check out our *** anytime at support.jiobit.com.
About jiobit
One of the key advantages of Jiobit is its long battery life - it can last for up to a week on a single charge, with real-time location tracking that updates every few seconds. This means parents can be confident that they will always know where their child or pet is, no matter what the day has in store.
Another feature of the Jiobit tracker is its small size and lightweight design. The device can be easily attached to a keychain, belt loop, or backpack, making it virtually invisible to children and pets. The companion smartphone app allows parents to set up safe zones and boundaries, so they can be alerted immediately if their child or pet wanders too far.
In addition to location tracking, the Jiobit system also includes voice chat and two-way communication. This feature lets parents speak directly to their child or pet through the tracker, which can help to ease anxiety and provide reassurance.
Overall, Jiobit is an intuitive, reliable, and user-friendly GPS tracking solution that provides total peace of mind for parents and pet owners. With its advanced features and technology, it is sure to be an invaluable tool for keeping loved ones safe and secure.
Overview of jiobit complaint handling
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jiobit contacts
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jiobit phone numbers+1 (855) 546-2848+1 (855) 546-2848Click up if you have successfully reached jiobit by calling +1 (855) 546-2848 phone number 0 0 users reported that they have successfully reached jiobit by calling +1 (855) 546-2848 phone number Click down if you have UNsuccessfully reached jiobit by calling +1 (855) 546-2848 phone number 0 0 users reported that they have UNsuccessfully reached jiobit by calling +1 (855) 546-2848 phone number+1 (630) 292-8349+1 (630) 292-8349Click up if you have successfully reached jiobit by calling +1 (630) 292-8349 phone number 0 0 users reported that they have successfully reached jiobit by calling +1 (630) 292-8349 phone number Click down if you have UNsuccessfully reached jiobit by calling +1 (630) 292-8349 phone number 0 0 users reported that they have UNsuccessfully reached jiobit by calling +1 (630) 292-8349 phone numberCMO
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jiobit emailslindsay@jiobit.com99%Confidence score: 99%Executivepress@jiobit.com98%Confidence score: 98%Communicationsupport@jiobit.com97%Confidence score: 97%Supportsales@jiobit.com96%Confidence score: 96%Salesdeletemyinfo@jiobit.com95%Confidence score: 95%Supportmarketing@jiobit.com73%Confidence score: 73%Marketing
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jiobit address30 N La Salle St Ste 2630, Chicago, Illinois, 60602-3358, United States
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