Joe Myers Ford
Reviews and Complaints

I went to Joe Myers Ford because they claimed to have completed the necessary repairs according to the Ford Oasis paperwork for the warranty. However, they now deny ever doing so. To make matters worse, another Ford representative contacted them regarding payment for the repairs, as they are not covered by the warranty due to incorrect installation of the part. Now, they are saying that they never removed the parts and only documented it that way to show the hours worked. This seems like suspicious business practices to me.

Awful customer service. I didn't get a call or message on my cell when my truck was ready after an oil change. The guy's name was Rey, terrible waiting almost 2 hours, and my truck had been ready already since God knows when. I have a broken hip in 3 places from an accident I had in April. I can't stand or sit too long, and now this happens to me. Also, what's the point of making an appointment if it usually takes 1.5 to 2 hours? I bet customers without an appointment still wait the same amount of time.

I bought a 2021 F150 and the next day the check engine light came on. Then 2 weeks later with little talk with me they say it's fixed, I pick it up and the next day, the check engine light is back on. Now 1 MONTH later they still have my new car and it's not fixed. No one is giving me updates, I have to always leave work and go to the dealership to see what's happening with my new 50K vehicle. This is the worst customer service I ever got from a dealership. From the top down, no solution.

This dealership is the absolute worst when it comes to buying a vehicle. I bought my truck on April 20, and on September 4, it left me stranded. Then, on September 8, this Ford dealership had the audacity to charge me for towing my vehicle. It's been two weeks since then, and they haven't even laid a finger on it. It's been a whole month now, and I had to reach out to Ford warranty just to get someone from the dealership to call me. It's so sad! Today is October 22, and I still haven't received any communication from them. No callbacks, no updates. They did provide a rental for five days, but out of all these days, it's been a struggle to find transportation to work. They are absolutely no help and have zero customer service. I strongly advise against purchasing a vehicle from here. It's not worth your money or your time.

This is based on an experience with the service department at Joe Myers Ford. I took my 2015 F150 in to have a recall fixed. When I got the vehicle back from the service department, the automatic headlights didn't work no more (always on, even in the daylight) and the windshield wipers were always on. These are signs of electrical issues that didn't exist before the vehicle was given to the service center. They said they had no part in the matter and tried to charge me to have it fixed. I left my vehicle for them to figure out what the issue is and was told that nothing was wrong while I was away, yet while I was there in person to pick up the vehicle I the issue stayed (this happened twice). The vehicle still has the electrical issues and I will probably have to fix out of pocket for something this company caused. I think this business to be fraudulent and that this may have been done on purpose by management at Joe Myers. They will never again get my business.

Shady, shady! Still dealing with them. Thank God finance company holding off on sending loan till I call and give "ok". They reset check engine light before test drive. Noticed acceleration sluggish, light came on when got home. Friend (mechanic) checked it before brought back Joe Meyers Ford. He printed code and everything. Today, all they cared about was proof of residence for finance company. Wasted time till service center closing. So mechanic there reset check engine light, said drive 30-50 miles and see. Came back home at 50 miles. Tomorrow, do it all over again. This time, fix catalytic converter or car back. Won't pass emissions... Thought good dealership, but entirely wrong. Sell illegal, unsafe cars. Also threaten you, like Geo did. Extremely pushy, distract you by moving room to room, wasting time.

Yesterday I flew from Odessa Texas to Houston with my 9-year-old daughter hoping to buy a used 2016 BMW 740i. I got the approval on the paperwork before I came down, only to find that the car was misrepresented by the salesmen, Usman and Geovanni. You would think that if I'm coming to buy a car, they would have cleaned it inside and out. But they made the excuse that they only clean and detail the cars after signing. So not only did they pick me up in a dirty vehicle, but there were smudges and [censored] on certain parts of the consoles. There were also missing buttons on the rear AC unit, broken BMW Seat Back Pocket Covers on both seats, a missing tow hook cover, a damaged and cracked front bumper, and a damaged plastic skid plate hanging on the front passenger side. I understood that the car had one owner, one accident, and one theft and recovery, but I didn't expect it to be falling apart cosmetically. Calling it pristine condition and convincing me that the vehicle was in perfect shape was misleading. It would have been nice if someone had fixed it before I flew 550 miles to see it. So now I'm in Houston, in a hotel, looking for another dealership! Also, my cosigner, who is my mother, had to fill out two credit applications twice because they claimed they didn't have it on their side. I also didn't like how both Usman and Geovanni had me send my license and my mother's license to their personal email addresses when they both have company email addresses. Even though I had already submitted it, when they were talking to me about temporary registration, they tried to put a Houston address on it when I told them I don't live in Houston. I don't know where they got that address from. That didn't sit well with me. I didn't understand what the confusion was about. I'm sad about this overall experience.

'm a fan of unnecessary drama and wasted time. He tried to smooth things over and offered some half-hearted apologies, but it was clear that he wasn't genuinely interested in resolving the issue. It felt like a classic case of "let's just get this over with and move on."

Eventually, we did manage to test drive the car, and it seemed fine. But by that point, our trust in Joe Myers Ford had already been shattered. We couldn't shake the feeling that they were trying to pull a fast one on us, and we didn't want to risk getting into a long-term relationship with a dealership that we couldn't trust.

In the end, we decided to walk away from the deal. It was a frustrating and disappointing experience, to say the least. We wasted our time, energy, and even rearranged our schedules for nothing. Joe Myers Ford may have lost a potential customer, but they also lost our respect and trust.

If you're looking for a reliable and trustworthy dealership, I would recommend looking elsewhere. Joe Myers Ford may have a flashy website and a catchy slogan, but their actions speak louder than words. Don't be fooled by their promises and don't waste your time like we did. There are plenty of other options out there that will treat you with the respect and honesty you deserve.

We called on the morning of April 10th about a car at Joe Myers Ford. We're from out of state, so we wanted lots of info. The salesman, Gio, helped us out by sending videos and showing the flaws in the car. We're picky, so this was important. We made an offer, but they didn't accept it. No biggie, we understood. But then a sales manager, Waleed, called us later and made a counter offer. We accepted and said we'd sell our car for the down payment. We'd call back when we were done. Waleed said, "Sounds good, I'll talk to you soon." We called back, but had to leave a voicemail. We waited a while, but didn't hear back. So we reached out to Gio again. He seemed confused, like he didn't know the deal was made. He said he'd send us the application, but then called back and said not to do it because someone else was working on a deal. We were really confused and mad. We reminded Gio that Waleed reached out to us and we should be a priority. Gio said he'd talk to Waleed and call us back. We didn't hear back, so we texted him. He said they sold the car. First of all, Waleed called us, not the other way around! And they never offered to hold the car for us with a deposit. Second, even if there was a mistake, we should have been the priority. But Waleed ignored us and kept working with the other person. Lastly, Waleed knew we were selling our car for the down payment. We wouldn't have done that if we didn't have a deal on this car. So now we're carless because of Waleed's unprofessionalism. He didn't even acknowledge his mistake. We know people in Houston, but we'll never recommend this place to anyone.

I have a certificate of Automotive training from Lee College Baytown and was a mechanic for ten years or so and held a state inspection license also so I know auto repair and suspension and alignment repair and hunter alignment machines also, the newer they get only easier to use. I personally rebuilt my front end lower and upper control arms, tie rods, sway bar links and new shocks and pitman arm. My impact was too weak to install pitman arm nut to full torque settings, so avoid premature tire wear and pitman arm nut about one turn loose from full install towed in vehicle to get nut tightened all the way and have an alignment done. This is the nightmare the first time around pitman arm nut tightened correctly, castor settings out of specs, as an mechanic inspected front end about one day later and to my surprise passenger tie rod adjustment sleeve not tightened at all could move with my hand so I fixed this. Upper control arm eccentric bolts barely tight also on passenger side fixed this. Drivers side tie rod sleeve crushed by plyer's in the middle and inner sleeve lockdown bolt and nut in a position to hit inner tie rod bolt with hard steering so I fixed this. Also noticed on my drivers side lower control arm side seems a frame puller was used on it, left an pad imprint of this being done. Also since I set camber and castor eccentrics before taking in to shop they were barely touched if at all, so after all this noticed car pulled heavily to the right apparently castor way out of adjustment, so I got brave and took car back in and told service adviser the problems and my credentials in the automotive industry, the adviser did his best, the problem is with the alignment man, this is what happened second time around this alignment mechanic took car on and off the rack numerous times for I witnessed this, for which does not make sense if you are trained, not corrupt or just plain lazy, I not sure which one of these is the problem, but there is a problem, finally after 2.5 to 3 hours latter car was given to me as completed, I will go under car again for inspection for obvious reasons again, but have not had time yet to do so, I have no idea if any other things are messed up, but this I did notice on printout of before second car was aligned toe, castor, and camber were out of specs, so this tells me the first time alignment was done, nothing right was done, second of all this time on visual inspection both camber and castor eccentrics were adjusted in a obviously adjusted manner a lot more adjusted than the first time around progress here, I am not sure if it is the employee that is at fought or management or both but this is a severe problem and can be traced to returning vehicles after such service, the repairs will tell you the story!

I gotta say, it took me a hot minute to write this review 'cause I was (and still am) SO MAD about my experience with the Service Department at Joe Myers Ford. I needed some time to cool off and enjoy my holiday season (thanks, pandemic), so I put off writing this 'til now. I bought my 2019 Nissan Rouge on October 14 from Joe Myers Ford. I wanted to trade in my Ford Edge for another Ford 'cause I care about American jobs, ya know? But my budget and the stress of the pandemic only allowed for a little $20k used Nissan. So, I took it to Firestone for an oil change on December 7th 'cause the icon on my dash told me to. Firestone let me know about a leak, so I called up Joe Myers Ford's Service Department to let 'em know. I also had an issue with the tire pressure sensor on the front driver's side tire. The tire pressure light started blinking a couple days after I bought it. Before I called Joe Myers, I went to Discount Tire a few times to check the air pressure and add air to all 4 tires. The guy at Discount Tire said it seemed like a sensor problem and they could fix it for $60. But I told 'em I wanted the dealership to take a look. So, I called Joe Myers and talked to a guy in Service. I told him about the car issues and he said he'd text me his "personal number" so we could chat on Friday and confirm that I'd bring the car in on Monday (my days off are Monday and Tuesday). I thought that was cool, so I asked for his name and he said he'd put it in the text. He texted me that same day, Tuesday December 8th, and said his name was Joe ***. On Friday, I texted Mr. to confirm Monday at 9am (that's when he said he'd be in his office) and he said he'd be there. So, I brought my car in and they had it for a while. They figured out that since my car was still under factory warranty, I should take it to a Nissan Dealership for the leak. But they said they could take care of the tire sensor no problem. Mr. handed me off to a guy named Drew (not his real name, he just said to call him that). While they were fixing the sensor, Drew came to update me a few times. The first time he came to talk to me in the waiting area, he said they were fixing it and "there won't be any charge, we're gonna take care of it for you." About 15-30 minutes later, he comes back with my keys and says, "they're almost done with your car and obviously there's no charge, so don't worry about that." I was SO THANKFUL to hear that 'cause 2020 has been tough on my wallet. But a few minutes later, Drew comes to talk to me again. This time, he's got my keys and he starts fumbling and says, "unfortunately, there is a charge. You gotta pay a $100 deductible." I was (and still am) SO ANGRY! I'm furious 'cause all the way up until I got my car back, they kept saying there wouldn't be a charge, they'd take care of it. I'm STILL furious 'cause I'm a small business owner and money's tight 'cause of the pandemic, and this happened right before Christmas! The BIGGEST PROBLEM is they sent me to the Nissan Dealership for the other problem and I had to pay them $100 for my deductible, when everything could've been fixed for just $100! I feel like I got ripped off (Discount Tire would've fixed it for $60) and they straight up lied to me. Nissan could've done EVERYTHING for $100! Instead, I had to spend 2 days off at 2 different dealerships, paying each $100! I snatched my keys from Drew, and he told me I had to go sign the paperwork and pay at the desk he pointed to. Then, he had the nerve to stand over me while I paid, like I was gonna run out on the bill. I think Mr. Lavigne put him up to it 'cause he still hasn't replied to my last text. I paid, and the lady gave me a review sheet to fill out about my experience. I scribbled a quick messy paragraph about how I felt, while Drew was still standing over me (not social distancing, by the way). I got a copy of my receipt, went to my car, ripped off the plastic on my seat and the paper on my floorboard that they left inside, and threw 'em on the ground. Then I left. On December 21st, I got a text asking for feedback and to rate my customer service from 1-5. Of course, I gave 'em a 1 (-10000). They texted me again and asked if I had any comments for management about my experience. I replied, "Yes, as a matter of fact I do." After that, they stopped texting me. The next day, I sent a screenshot of the text messages to Mr. Lavigne, with a message asking if he was the person to talk to. I still haven't gotten a response... I WILL NEVER BUY ANYTHING FROM THIS PLACE AGAIN AND I WOULD NEVER RECOMMEND IT TO MY FRIENDS OR FAMILY!

I bought my truck brand new in 2019, and it's still under warranty. It has less than 30,000 miles on it. Unfortunately, I've had to replace all 4 tires, the battery, and the catalytic converter. And now, there's a problem with the transmission. It's been quite a hassle trying to get them to respond to our messages. They've told us that we'd have to leave the truck with them for a few weeks to get it repaired. The problem is, they don't have any rental vehicles available. Even if they did, I need a truck for my work. We've reached out to other dealers, and while they've been easier to talk to, they've given us a similar response.

On Jan.15,2020, I got my 2012 Ford Edge serviced at Joe Myers Ford for brakes and battery. The battery workmanship was not good, and the GPS system/navigation got lost during the service. I mentioned this issue before leaving the shop with the car, but they just told me how I could fix it myself. I had to take the car back to the shop three times, and it spent a total of about two weeks there. The battery cleaning was never completed as the service rep had promised. Eventually, I had to retrieve the car from the dealer so I could use it myself. It's now April 15, and I haven't received any updates from the shop regarding the necessary repairs. The service department has no problem calling me to suggest additional repairs for money, but they don't follow up on anything else. I'm considering taking my car to another repair shop and billing Joe Myers Ford for the expenses.

I got a recall notice in the mail for my 2020 F-250 on April 13, 2022. I took my truck to Joe Myers Ford on April 14, 2022, and got a call saying my drive shaft was already broken (recall for a part that could break the drive shaft). They said it's not safe to drive and the part is on back order. I asked for a loaner car because of the back order and I need my truck for work. Ford approved a rental for $35 per day, but the cheapest rental at the place they sent me to is $45 per day for a small car. I already pay over $1,000 a month for my truck and I can't afford to pay extra for a rental that's not my fault. This is all on Ford. They don't know when the backordered part will arrive and I don't have a loaner car to go to work. This is completely unacceptable.

On October 21st, Joe Myers Ford came to my house and took my F250 truck for service. It was in good working condition at the time. The truck stayed at the service center until November 4th. When I went to pick it up, I was shocked to find that the front brakes were not working. I had contacted the service department because of a Ford factory recall issue and the driver's seat heating not functioning. I also requested a tire rotation and routine inspection.

On October 23rd, I received a message from Joe Myers Ford stating that they had discovered additional issues during the inspection. I agreed to have the warranty cover those problems, but I decided to have the remaining work done elsewhere because their estimates were too expensive.

When I went to pick up my f250 truck on November 4th, I was surprised to find that the front brakes were completely broken. The employees at Joe Myers Ford Service department immediately blamed me for the issue, insisting that the brakes were not working before they picked up the truck. However, they had not fixed the factory recall-related issues I had asked them to address, and they had not performed the tire rotation. They did change the engine oil, even though it was not necessary and I had not requested or approved it.

The truck had been serviced at the same location in mid-April . Since then, it had only been driven for less than 5000 miles and mostly stayed at home due to the COVID-19 pandemic.

Date of Transaction: May 6, 2022. Amount paid: $927.86. What they promised to do: install a working Climate Control Module, a used module, since they couldn't find a new one. The issue: It seems like they purposely deceived us for their own gain. Joe Myers Ford said they searched everywhere for the Climate Control Module for my 2010 Mercury Grand Marquis, but couldn't find a new one. Based on their information, I agreed to have a used part installed, assuming a new one wasn't available online or anywhere else. However, the used part stopped working in less than 2 months, and it was really hard to get them to fix the issue. I called them multiple times asking for some kind of reimbursement, but they said they couldn't do anything. That's when I started doubting their claim of searching diligently for a new Climate Control Module. I found the brand new part myself on www.rockauto.com in just 35 seconds. I believe they didn't search as they claimed, and instead made more profit by installing a cheap used part. They haven't tried to resolve the problem at all. Account/order/tracking number: Invoice ***.

I had my car towed in for repair on Oct 19, 2020. I called the service adviser and they said they would have an update that day. My car's computer was starting, but there was an issue with the inlet. I couldn't add gas, and when I put in a dollar, it would start leaking. I rented a car and paid out of pocket because I didn't think the repair would take long. They did a diagnostic test on Wednesday 10/21 and found another issue with my key and starting. I decided to only get the gas issue fixed. No updates, nothing. I called and told them I had to return my rental, which cost me over 200 dollars. They told me to come get my truck on 10/23. They put some gas in it and asked me to bring it back on Wednesday because they didn't have a loaner. I waited over 2 hours for them to gas it. At this time, I'm upset, but I'm not going to keep hoping for a rental. I got my truck and called on Wednesday to see if they had a loaner. I didn't want to make a wasted trip. I'm glad I called because the service manager said to check back tomorrow. So I did, but there was still no loaner. Finally, on Friday 10/30, I got a loaner. On 11/6, I got a call saying my truck was finally ready. I went to pick it up and when I got home, I saw smoke and smelled something burning. I called the service manager, who I had been dealing with since they didn't fix my car the first time. It was late, around 5pm, and he told me to bring it in. I did, they looked at it and smelled what I smelled, and then put it up on the lift to see what was going on. After bringing it back to me, they told me I have 2 oil leaks, one minor and one major. They said it had nothing to do with what they did. I left and got home, and when I looked at my original diagnostic test, I was confused because I didn't see anything regarding an oil leak, not even a minor one. Now, today on 11/9, I'm waiting for the service manager to call. I just want my car fixed. It shouldn't take all this time for a resolution.

On 8/6/2022, at around 9:30 am, I took my F150 to Joe Myers Ford for service, an oil change, and regular 60,000 mile vehicle maintenance. They said it would be done in one hour and forty five minutes, but it wasn't finished until after 3 pm. While it was at Joe Myers Ford, they told me that the boot containing the spark plugs needed to be replaced because it was dry rotting. They quoted me $85 for the replacement. When I picked up my vehicle, I noticed that a piece of plastic panel was missing from the front bumper and my front license plate was cracked. I brought this up to the service manager, and he agreed that my vehicle was not in the same condition as when I brought it in. He said it probably happened during their car wash and asked me to call on Monday to discuss bringing it back in. He assured me that they would take care of it. When I got into my vehicle, I saw that the ignition coil was in my cup holder and my driver side mirror had been changed. I mentioned both of these things, but they were dismissed by the service manager. He said the mirror looked different because of auto dim, but I drive this truck every day and I know the mirror is different. He also said the guys in the shop don't know how to change a mirror and couldn't have done it. Regarding the ignition coil, he said it was the "old part" and needed to be changed because it was ruined, but no one had told me about an ignition coil. I was only informed about the boot for the spark plugs. Unfortunately, the service manager had a family emergency on Monday, so I couldn't bring the truck back in. I brought it in on Tuesday afternoon instead, and I was promised that they would take care of it. However, when the manager came to get me, he said the collision guy told him that my truck had previous damage. I brought up three issues, but they were all dismissed. Now, I don't even feel safe driving this vehicle because I'm not sure what else could be wrong.

On April 12, 2022, I took my Ford Flex to Joe Myers Ford cuz of a check charging system light. On April 13, 2022, I got the analysis on the issues with the vehicle and after checking their rates, I said no to the work. That same day I went to get the vehicle and paid the $179 diagnostic fee. When I got the vehicle, it was running. I didn't even make it three blocks before the vehicle died. According to the analysis they gave me, they said they tested my alternator and battery and said the alternator was bad but the battery was good. We talked to the service repair technician and he said they tested them too. After we towed the vehicle to my brother's place, we took the battery to O'Reillys to get it tested, and in less than 15 minutes it tested bad. We replaced the battery and then took the vehicle to a different repair shop. Cuz they didn't check the whole charging system like I paid $179 for, it cost me another $195 in tow truck fees. If they had done the work I paid for, they would have seen that the battery was bad too. We wouldn't have driven the vehicle knowing it was unsafe and wouldn't get far. Instead, they had the vehicle running and waiting for us. We're not arguing that the alternator was bad. The problem is that the service technician didn't do a full diagnostic of the charging system. Shane Macha, Customer Relations Director, said they could tow the vehicle back to Joe Myers to do a diagnostic with a different technician, but we didn't trust Joe Myers anymore and had already taken it to a different shop for repairs with the new battery. We would be happy to accept their offer of refunding the $195 tow charge and $179 diagnostic fee. To show that they didn't do a diagnostic, they didn't even mention that my wiper blades were streaking. If they had tested them, they would have seen that my sprayers didn't work. They didn't say anything about that.

After cv19, and Ford M.C. announced zero-% interest I looked at their web sight about a truck. On May29 got a call from the internet manager asking about coming in, it was the last day for 0%. I couldn’t I was at work and explained to him I had lost my job and my credit had taken a hit and I didn’t want to waist his time. On June 4th a salesman called and I told him the same thing, he explains 0%is until the end of June, I asked about a credit app and he sends me a link. I filled it out and Glen Francis called me on Friday June 5, and looked at my app and tells me, it’s no problem. I tell him about waisting his time and the credit hit, he still tells me it’s ok, makes an appointment at 10 am Monday the 8th. I go, I explain to him how nice our current truck is and I won’t trade down, so I look at a few and pick one, we talk note down payment he says it’s mine. Go upstairs to some guys office Manny, he’s rolling around getting papers tells me it’s done after my wife signs and I give them the down payment. He tells me about call smart Note to cancel my payments all of it. Take my bed cover off my old truck put it on the new one they played the game well! I come home, get the paperwork Manny asked for, I realize I gave them the wrong pay amount for my wife I I emailed Manny to tell him. Go the next day Tuesday June 9, take the money, paperwork, and my wife. Tell them my mistake, they act like it’s no big deal let’s just go get a less expensive truck, so I did, I understood my mistake it was all good. After waiting about an hour, went into Manny signed more papers, gave me the paperwork to add the new truck to my insurance which I did, canceled my smart note, my XM radio. Kept saying waiting on the man to get back, waiting on the man. We got done Manny told us to go downstairs and he would call. We did, went to get the second new truck, from having my bed cover moved again, tipped the guy in the shop because I felt bad about moving it twice. Tuesday June 10, Manny calls and says it wouldn’t go through, they need more money down or bring it back. I’m taking it back, have to put insurance back on my old truck, redo my smart note, XM radio. I feel like it was all smoke and mirrors! They know they couldn’t help us but thought if we came we would keep paying.