JPay
Reviews and Complaints

UPDATE: so in my prior review below, I state that I have contacted support and no support was provided and their answer was to contact suport! If I could rate them a minus 5, I would. One note to folks complaining about delays, that problem is not Jpay's, it is the screening process at the facility.

Prior review:

I get five or six notifications per day that there are new emails when there are none. When I actually do get an email, no notification. I have to go in the app and check manually. I have sent multiple requests for support via the website, the app, etc. and never receive a response.

The badge notification is no better. It will show over 200 new emails when there are NONE.

The update fuction does not work like normal IOS apps, it will tell you there is an update but does not update. Then eventually it updates when you are trying to log in. The update should be available the updates link in the App Store.

On the Jpay website, the video visitation still uses flash which is a technology that is no longer used in the industry and does not work on newer computers. Why doesn't the app provide a way to do video visitation? They only provide a way to send a short recorded message.

I am really very unhappy with this application, I uninstalled it more than 3 times and reinstalled and still it asks me to update the app because it is not working well, and when I enter my App Store it does not ask me for an update, now that I do it now that for me it is urgent to use this application

The worst application I have seen in my whole life and I still use it for my brother but it is very unpleasant to be spending money on an application that steals your money messages arrive when they feel like it sometimes they do not arrive and still charge them Right now the application demands that I have to update for the new version and my phone is an iPhone XR and is not giving me the option to update now I ask the developer of this application How the heck will I be able to update the application then
It is a painful application, one uses it because you need to communicate with the family member, 10 messages arrive 4 so repeat the same words you call them and the operators do not know what explanation to give you, in my case I have been trying to talk with the user for a month supervisor, the man seems to not like his job very much because if he is not in a meeting, he had to leave, it seems to me a robbery and a huge disrespect

I filed a complaint with you March 2022. Complaint # [protected]. My husband, Michael Blackmon, DC #702753, was to receive a new tablet in Dec 2021, after his broke. Each time he filed a complaint, or grievance, with JPay, he was given the standard response that it will be shipped within 21 days. It is now past mid-June, and he has not received that tablet yet!

No resolution was received from the complaint I filed in March. Can you please help?

This is ridiculous!

Terry Blackmon

spouse of Michael Blackmon

[protected]@gmail.com