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1.3 1 Review 84 Complaints
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KamaGames Complaints 84

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T
6:08 am EDT
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KamaGames Casino pass rewards

To obtain entry to the rewards in this game they are trying to charge me £44.99 yet other friends are able to join for as little as £4.99. Totally unfair been a user for 10 years and response was expirmenting with different levels of fees and cannot change.

Desired outcome: Same options as every one else

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A
5:02 pm EDT

KamaGames Customer service rude and unkind and u helpful on a loyal customer since 2017

My hi
id [protected]
my name is kelly wickward
been member since 11/07/2017 almost 3years and I am vip 7

I hope I got the write department today aug 24 tue at 300pm to 410pm your customer service has been unkind and was rude to me,

first my problem is my game froze in the middle of 50 million bet and the game frozed all I can do is stand up or leave table so I reported it and the csr said I have crappy internet I told him mine isnt I am a modl and youtuber so I pay good money for my internet finally he gave me back 50 million and I have proof I screen shot it.

After that whatever table I went I never won theres something about the game being rebooted but its ok, the thing that makes me ffel sad is that I lost 1.8trillion in all the table I went blackjack not even one win it sucks the entire money

so I ask csr and he said go on with my life and accept the faith I lost I cannot fadden that even once I never won after I rebooted the game, I know you guys here are understanding owner supervisor all I want is dispensation on that,

also I wann buy more chips so I ask him whats the website for vip like me to buy the chips because before they gave me a website to go on and u can make purchase up to 10, 000 dollars using ur credit card I havent used it but I was wanting to buy chips there but he ignore me as vip 7

I ask him what is the website they send me a link over my email [protected]@yahoo.com but he wasnt helpful and really was rude, I hope you guys help me and as loyal to you and given you so many clients I wish you could give me some lucky chips and I will cherish that,

I also wanted if u can send me the link of the vip website to buy the discounted chips I love this game I only play black jack so

I love you for taking the time email me or send me message in the game u have my id… pls help any chips u give me will be appreciated love kelly

Desired outcome: I lost chips due to the above any kindness chips would be appreciated

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Patrick Jouck
US
Dec 28, 2021 11:12 pm EST

Watsapp 0032 [protected]

Give you 20 biljon for 200 euro

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G
2:51 pm EDT

KamaGames Account banned

I transferred chips from one account to another not realizing it was illegal. If I had known it was against any rule I wouldnt have done it. There is no reason for a permanent ban on an account that I paid hard earned money for. You already deleted the chips so now unbanning the account will fix this. I just want to use the 1.4 billion chips i have left that I paid for.

Desired outcome: Unban and teinstate my account so I can play.

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A
Antipokerist
US
Apr 18, 2022 5:05 am EDT

Truly, it is none of their business what you do with your money. It is that they want their rigged algorithm to take your money so you spend more money with them

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C
9:50 am EDT

KamaGames Suspending my account

I want my money back. From this place.you treat people like crap.8 pay to play I have 2 accounts ..I will get a lawyer to un suspend my account and or get my money back ty. I'm sick and tired of this bullies in your site.you do nothing and they continue yet u are more worried about my chips really…sad as how I love playing here with my friends…but the bullies mess it up..and u suspend my acct I have 2 accounts and I want it unsuspended. If not I will get a lawyer and get all my money back thank you

P҉a̶n̶d̶a̶ That's me I did nothing I was playing with both my accts at the same time

Desired outcome: Un suspend my account

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5:24 pm EDT
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KamaGames Pokerist

My account of 56+ billion chips has been suspended/terminated with no explanation of why. I've paid money in this app and played many many times and as soon as I get 56+ billion in chips my account says it has been suspended as I logged in to play. Really love playing Pokerist poker and I really am disappointed if I can't get to play again. Please help me with this issue if anyone can. Thank you

Desired outcome: Unlock my account again

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Antipokerist
US
Apr 18, 2022 5:07 am EDT

Don't beg them to take your money, sue them for it

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K
4:58 pm EDT

KamaGames Fraud

Please contact me at [protected]

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6:39 am EDT
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KamaGames Roulette

They sent a message saying my account was suspended for violating rules. I bought fake chips and never violated any rules. They violated me by quickly having me lose all the chips I bought. Then accepted another payment for fake chips of $21.99 after suspending my account

Desired outcome: Want every dime I spent on their game back. If you steal my money after suspending my account for no reason

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7:24 pm EST

KamaGames Pokerist

I had this account with the name Diablo, i was playing bully on lower tables there was a friend who followed me twice on different tables and i didn't raise him while playing and yes i did fold once or twice when i had no winning cards but started raising with a bluff, eventually the support team suspended my account and said that i was helping this friend, i did not and i complained but they said otherwise, this was my second account that got closed for the same stupid reason in less than 4 months, that's why am asking you too check again because am sure 100% that i didn't violated the kamagames rules of fair playing, now the funny thing is that when i opened a new account a week ago, i found out that the guy whom support team accused me for helping is playing and he told me that they even didn't talk too him, my id is [protected]

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2:39 pm EST
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KamaGames Banned account

I recently bought a new phone and made a new guest account. I started playing from there because the battery lasted longer and I stopped playing from my other phone and account. Not knowing that I would violate the terms of use, I started sending money from my new account to my old one and got banned. I am asking if there is a way to fix this mistake and unban my account, or at least let me transfer the money on my old account and continue playing from there. I assure you that this mistake will not be repeated. I will attach a screenshot from the new account I am referring to and the situation that it's in. Thank you in advance.

Desired outcome: Unban or money transfer

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5:31 pm EDT
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KamaGames Account suspended/ unfair

I have opened this account and played fairly yet Pokerist decided that I was violating rules. I did not violate any rules and got blocked and suspended. I have 44billion sitting and I didn't do anything wrong to get suspended. I want to get my account reinstated as they are not even responding to my emails or messages. I spent well over 10 thousand dollars for them to poorly treat me.

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J
9:00 am EDT

KamaGames Kama scam

I have been banned and I did nothing wrong and they won't explain why. I emailed them before and asked if they operate on adobe. They responded yes they do. I then emailed them back and said that adobe is going away and that the game would not be able to operate after the 1st of january. I started messaging my friends on game telling them this and I got banned. This is a [censored] app after only your money. Do not download this game! It will not be operating after january. Do not waste your time

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B
2:39 am EDT

KamaGames Game glitched on a big hand/payout

I was playing Set Poker and betting 5 million a spot and got a Straight Flush (A K Q) and dealer had Trip As so I had 4 of a kind on my Lucky 6 hand. I took a screenshot because I was excited to see that hand again because I gotten it once before but didn't know previously you could take a screenshot of the game and the game all of a sudden glitched and restarted. Not only did my winnings from my hand disappear - my 300, 000, 000-ish in chips disappeared.

I contacted Customer Support, provided details of the issue and the screenshot. They told me "a screenshot proves nothing" and "they don't see that hand in their system" anywhere recently. After foolishly spending $500+ on their app they wouldn't assist with anything.

DO NOT USE THIS APP! They will steal from you and not help you with their faulty product and accuse you of lying.

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9:06 pm EDT
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KamaGames Pokerist

My account has been suspended without warning or explanation. I had over 5 billion in chips taken and suspended. Could someone please look into this matter and reinstate my account thank you . I have enjoyed playing pokerist for quite some time and were warned that this would happen but didn't believe it until now. At least provide some sort of explanation as to why as I don't know what I've done. I have earned those chips fair and square so why should they be taken off me without even a warning or explanation it doesn't seem fair in fact it feels like highway robbery.

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Update by John1959
Aug 20, 2020 8:46 pm EDT

My account has been suspended with little to no explanation I have over 5 billion chips in this account which I won fair and square. Whatever the problem is I'm sure it can be resolved in another way. I think it's a little extreme to just cancel my account. I'm willing to comply with any other sanctions they apply but there isn't any need to just cancel my account. I have enjoyed many hours of trouble free playing and more than willing to continue to do so . Could you please look into this matter it would be very much appreciated, thank you.

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J
12:17 pm EDT

KamaGames Blackjack

Their blackjack app is a scam at best. If I choose to play solo against the dealer, I lose every hand. The game is rigged. Playing at a regular table with a bunch of yahoos who know nothing about the game is even worse because their nonsense throws the table off. If you buy in app chips, lottery tickets or coins, beware because especially with chips, they give you half what you paid for. Total insanity. The game is rigged in dealer's favor, yet game developers deny the charge as they claim the cards are dealt randomly. Total farce.

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MrBig.pl
US
Dec 11, 2023 2:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pokerist blackjack is still cheating players. I just lost 400 millions in 15 minutes, the only time I won was last game to keep me at the table. First 300 millions I played in different bets and tactics and lost 90% if not 100% games. It happened already in the past number of times and I had long break using Pokerist to show my willingnes to leave the game. After some time I tried and it was better but now I SEE nothing has changed. Time to leave this game the treat me as an idiot

S
S
Stolen chips
US
Jun 30, 2022 8:56 am EDT

They are exactly that. I played blackjack and 98% of the time the 3rd card draw will be a 10 on anywhere from 12 to 16. Nothing in between! Playing slots is bad too. I kept winning 500k bonuses and stopped the slot to see if it posted to my account and nothing was deposited. They are REALLY a scam

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G
1:54 pm EDT

KamaGames unethical behavior of developer

THE GAMES ARE RIGGED... THE RANDOM GENERATOR THEY USE IS NOT TRULY RANDOM... NO MATTER WHAT THEY TELL YOU

They plant employees in the game to steal your chips that you have purchased... If you win big they will take chips and falsely accuse you of passing chips. Basically they are liars and thieves. you can't trust anything they say... How can they legally take something that you have purchased... If you pay for something it is yours to do with as you please and they should be prosecuted for theft

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6:02 pm EDT

KamaGames Pokerist

Dears,

My account is suspended and I'm really work hard on it

I'm not receiving any warnings and I don't know about it

Kindly activate the account and i will not transfer any chips to any one

You can check the game I played in short time I'm really like this game and it will not happen again please need your help

Your support is highly appreciated

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12:54 pm EDT

KamaGames Pokerist

Pokerist just put my account in jail for playing with my friends at a table and accused me of transferring chips. They took 32billion. I was wondering if you pursued the complaint against them to ffc. I would love to hear about this issue. Kamagames cannot just get away with so many rigged and crooked ways they've done with so many people. Also i've heard this way of reviewing them 1 star only at google play or appstore so it will put the whole game into crash and our voices would be heard by google or appstore. Everyone who has been robbed bh this game we must come together and put 1 star reviews to their site on google play and appstore.

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6:34 am EDT

KamaGames Pokerist

The customer service people are very rude. Someone hacked my account and when I logged back in everything was gone. I just paid $50 for chips too. Cards are not randomized at all, when this app wants you to lose, you lose. Its like theres a switch. From what I see, if you buy chips you will lose because they keep milking more money out of you. Its so crazy in real life my odds winning the hand are like 95% in multiple scenarios but back to back times if there is a lot of money in the pot I will still lose. I lost woth pocket as to 2-7 off suit for about 1 billion chips. So disappointed in this site for cheating like that because I really love the set up for this site. It was my favorite site until all this stuff started coming really noticeable. Do not buy chips from this site. They will use the hell out of you! I have spent about $500 and I total regret it.

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4:36 am EST

KamaGames Unethical Action

I logged in to my account and found I have lost 6B chips. When I contacted them they told me I lost them through a game. I told them to provide me with the log on how this happened. They sent me some useless log which does not proof anything.

This shows when you have chips in your account They can just steal it. Bunch of thieves and very bad service!

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L
7:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KamaGames fraudulent at how they run the app!

Been playing on/off for the past almost 2yrs and these guys are only getting worse they suspended a few other players i know of and threatened to suspend me for transferring chips to my own 2nd account which I've told them I have. Who are they to tell me how I am able to spend my own cash money in the game?! They claim that their games are fully random generator for cards which is a load of rubbish! Someone really needs to review their app they shouldn't be able to get away with scamming people they way they do. You would totally understand if you were to go see for yourself I guarantee you. Yesterday I was lucky to win 2 hands out of 70mill in chips. And if you make a complaint to the good luck games get worse it's rigged to the extreme. Here in a screenshot this lady & I both had none winning hands but yet she gets payed & I get nothing (maybe because I've complained so many times) but that there is unfair play, in the game you need a 5 card win we both had nothing but yet you can see. Ridiculous
Regards Lella

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Overview of KamaGames complaint handling

KamaGames reviews first appeared on Complaints Board on Jan 18, 2012. The latest review Kamagames is rigged and toxic app environment was posted on May 20, 2024. The latest complaint pokerist jail for no reason.. suck! was resolved on Feb 20, 2014. KamaGames has an average consumer rating of 1 stars from 85 reviews. KamaGames has resolved 6 complaints.
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  1. KamaGames Contacts

  2. KamaGames phone numbers
    +353 16 879 390
    +353 16 879 390
    Click up if you have successfully reached KamaGames by calling +353 16 879 390 phone number 10 10 users reported that they have successfully reached KamaGames by calling +353 16 879 390 phone number Click down if you have unsuccessfully reached KamaGames by calling +353 16 879 390 phone number 21 21 users reported that they have UNsuccessfully reached KamaGames by calling +353 16 879 390 phone number
  3. KamaGames emails
  4. KamaGames address
    110 Amiens street, Dublin, Ireland
  5. KamaGames social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 18, 2024
KamaGames Category
KamaGames is ranked 2 among 18 companies in the Poker and Casino Games category

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