KENT RO Systems
Reviews and Complaints

Extremely bad service by Kent Kuwait. Once these people install purifier at your home you no longer exist in their customer book list. I am repeatedly calling customer care for my FIRST SERVICE since past two months and every-time I call, I end up getting false promises about sending technician at home for filter replacement but no one ever turned up. Do not fall in trap of Kent Kuwait. Beware friends. Please let me know if I can file a complaint against them to some higher authority in Kuwait who takes care of customer related issues.

Dear sir,

I am an owner of kent grand plus ro since last 2 years.
Upon complaining to service center, the service engineer (ali - [protected] from ssv enterprises) was deputed to resolve the concerns.
He mentioned my filters are a problem & need complete replacement.
All the filters were changed (ro, sedimentary & carbon) for a cost of rs 3, 100 rupees (no receipt was provided - upon request from my old mother at home).

In next 2 days the ro started giving continuous beep sound. upon multiple phone calls (30+) to the service engineer (ali) of kent ro, he is not answering my calls & asking to make additional payment for other filters for 1, 050 rupees.

My concerns —
1. is this the way kent is creating values for customers.
2. errant service engineers hungry for personal benefits & at the end of the day maligning company & promoters name. urgent action should be taken against such engineers, who later will again harass me to raise the real concerns.
3. I am not sure that the filters replaced by the engineer were also real, as the continuous beep sound started coming - indicating something is a miss with the machine.

Please help me resolve this at the earliest by repairing the machine.

Warm regards,
Vijay

(machine sr no. kr140532542)

I purchase Kent 1.5 years back. It worked perfectly fine for 1 year. After that it started giving "4 continuous beeps for 30 seconds". According to the manual, this meant change of filters. I got this all done. It started working fine. After another month, it again started giving 4 continuous beeps. This time, service guy told me that computer chip/mother board circuit component has failed and replaced it. After another month, i.e. on current day, it has started giving a single beep in 3 seconds. I am tired of calling the service guy again and again within short span of 2 months time. There seems to be a serious issue with the quality of Kent products and I am not going to buy another product from Kent if they don't fix these issues for good.

Kent is taking people for a ride .. my Kent Pearl RO is giving constant issues .. most of the time authorized dealer don't pick up phone .. and they don't care.. only about couple of months ago they replaced filter... now I am getting constant beep sound .. they take their own time to respond /resolve .. each time they come they demand exorbitant money Ever since I purchased I have got no response at all either from service center or even Kent company.. I regret purchasing Kent RO Satish Hyderabad - Hyerdernagar [protected]

I bought a pack of Benson & Hedges on the 11th of September 2015 at one of the Engen garage's in Faerie Glen. One of the cigarettes filter's paper were over lapping and stuck together. Due to this, smoking off the cigarette were uncomfortable and I did not enjoy it as usual.

As you know, cigarettes are expensive these days, and it's a pity that one should find a smoke like that in a packet.

Your assistance regarding this matter, in compensating me will be highly appreciated.

Regards

Heinrich Strydom
[protected]

Hi team,

I am located in hyderabad
I have been using kent water purifier "kent ultra" since past 5 years and I am very happy recently I have got kent max as gift but within 20 days there is problem hence I have called kent service center

Golden liquid solutions pvt. Ltd.
3-6-147/2/1 himayatnagar,
Telephone: [protected]
Email: [protected]@yahoo.co.in

I got answer is we dont repair kent if it is purchased online or gift item, if you purchase from their shop only you will get services.

I have called another service center

Sms enterprises
H. No.-1-9-18/2, opp. Topten bakery lane, ramnagar, hyderabad-500020
Telephone: 040-[protected], [protected]
Email:

Phone is switched off.

I have called third service center.
Sr enterprises
H. No 2-19-59/84 sitharama colony, kalyanpuri, uppal hyderabad - 500039
Telephone: [protected], [protected]
Email:

Only reply I will get we will send, despite followup's could not get any response.

As kent is one of the leading brand in water purifier, but after sale service is pathetic.

Request kent team to look into this issue

Regards
Rahul s
[protected]

This is a TOTAL Fake company that claims to be a part of Kent India.
This fake company is selling assembled china products and selling to very hing prices and claiming it to be from the India Kent Manufacturer. They have named their company Kent RO Trading LLC to confuse and cheat customers.
I was duped by this company. I paid AED 2450 for a water purifier. The sales person will try and convince you with a demo that shows that their water is cleaner than the tap and bottled water. The way they deliver their demo is very convincing and so many customers get carried away. His name was Ahmed [protected], [protected])

When I was informed about this, I sent the following email to Kent India as below:

From:
Sent:
To: '[protected]@kent.co.in'
Subject: Complaint - Kent RO Dubai

Hello,
I have purchased a water purifier from Kent RO, Dubai for AED 2450/-. I have recently been told that the agency here is not genuine.
Request you to kindly see the attached invoice issued to me and verify if the supplier (www.kentro.ae) is a genuine supplier and the amount of AED 2450/- paid for the attached product is justified.
Also, their facebook page mentioned on the website is wrong / fake and they have Ms. Hema Malini's pictures on their website!
Thanks a lot and hope to hear soon from you..
Warm regards,

And this is the reply I got from India:

From: Vineet Kanwar [mailto:[protected]@kent.co.in]
Sent:
To:
Cc: [protected]@bbisd.com
Subject: FW: Complaint - Kent RO Dubai

Dear Mr.
This refers to your mail, please note that we do not have any branch office in Dubai, UAE for your reference.
The enclosed invoice and the products are not manufactured by us. The Kent RO Trading LLC is not related to us in any perspective.
You can contact our following authorised distributor in UAE for Original Kent range of water purifier systems.
Bhatia Brothers
Garhoud,
Dubai
UAE toll free no 800KENT(5368)
Contact Person : Mr. Pankaj Pandey
Mob: [protected]
Regards,
Vineet Kanwar
Kent RO Systems Ltd.
C-56/46, Sector- 62,
Noida - 201 309
India
Phone +91.120.3870400
Website : www.kent.co.in

So I request all consumers to contact the above mentioned authorised dealers to buy Kent Purifiers and not to get caught in this net set out by Kent RO trading.

THEY ARE FAKE AND THEIR PRODUCT COULD BE DANGEROUS TO YOU AND YOUR FAMILY'S HEALTH

This is to say that I have a Kent ro machine which i purchased ion 13th June 2006.
From the last one year, its not working well.I have to get its membrane and filters changed every three months.I always get its AMC done and get it serviced regularly, Inspite of that it is not working properly.I have to get its part changed very frequently which proves to be very expensive and problematic for me. No body comes for service inspite of complaining a no. of times.They also took the sample of water with them 10 days back but there is no response since then.I am really fed up of this kind of service.
Please help

We had bought kent grand plus on 20th jul 2012 through your dealer in borivali, mumbai- sai enterprises with machine’s serial no kr120426260.
Since the installation the machine has broken down very frequently. just a few days after the installation the machine shut down, after regular followups with the dealer finally on the 3rd day the machine was working. after that 3 times the machine had a problem and after complaints lodged in your call center, the technician always turned up on the 3rd or 4th day. when it comes to drinking water which is so crucial this kind of service is unacceptable. our earlier purifier had excellent service, all complaints were attended on the same day.we had to order bisleris and manage with a lot of difficulties.
Details of the complaints :
Ist complaint - 25th jul 2012 with the dealer
2nd complaint - don’t remember the date
3rd complaint - complaint no h/713/30 on 30th nov 2012
4th complaint - complaint no i/1189/30 on 30th apr 2013
On the 4th complaint, he says that the candle needs to be changed( costing inr 400) and pressure controller needs to be installed (costing inr 1250) . when we bought the machine we were told that the candle needs to be changed every 2 years and we already have a water pressure installed with our previous water purifier so the person installing kent said that it will work fine with it. after a few days, i saw that the machine still has a leakage and a lot of vibration but no proper response from kent.again on jul 18th 2013, the ro was leaking, instead of calling the call center i complained on mouth shut, a technician sujit (who was extremely inefficient in his work and bad mouthing his own company and product) visited my place and said that the candle filter and ro membrane needs to be replaced..i was furious after paying for a part replacement just 2 months back, i was in no mood to keep spending every few months and that for a machine which was barely a year old. i spoke to mr. gupte who is apparently head of customer services in mumbai but who is completely non-customer oriented said neither machine will be replaced and nor money will be refunded. i reiterated that not all kent machines could have a problem but probably mine could be a manufacturing .he was rude and non-sympathetic to the customer's need. after which speaking to one ms anchal in their noida office also didn't yield any fruitful results. i must say my 1 year experience with kent was atrocious & ugly. a company with inefficient product, incapable employees and pathetic product.
In less than 1 year if the machine breaks down so frequently and we have to keep spending on such expensive parts after spending inr 15000.. it’s appalling to see how much they spend on advertisements and nothing on customer service.

I am getting a beep sound for the past 4 days. Also made a complaint at your customer service but no one seems to help here.
They haven't sent anyone to resolve the problem.
I think I made a wrong decision in purchasing kent
My email address is [protected]@gmail.com
Regards,
Swati

Hi There
Im disgusted with the pathetic after-sales service of Kent RO .
In our case we bought Kent Excel l last year and now since past one month it had been giving a beep sound .Accordingly registered complaint and the technician came thrice changed UV bulb, then condenser, then smps and finally yesterday uv bulb holder.To our frustration the beep sound is still there and ro is not working though we have already paid for all the services.the last thing now left is to file a consumer complaint .im buying water despite having ro at home which as u can see is of no use thanx to the inefficient servicing .something need to be done quickly as we are totally losing patience.

Hi,
Recenlty i have noticed that many kent -cigarettes are duplicated and released in to the market. I bought a cigarette packet(Kent -Special) 2 days back and for almost 14-16 cigarettes the filter(bud) is getting separated when i took it form the pack. I was so irritated with this. I already exchanged a pack with the store manager and showed him the cause. He gave me a new pack and this turns out to be worse than that..Is this because of duplication or company is not meeting its quality standards? what ever it may be pls take action ASAP.

Shop i bought cigarettes from : Garage next to Rhapsody's Centurion.
for any feedback from me or trying to contact me reach me on my e-mail id - [protected]@gmail.com

Regards,
Pramod Reddy

RO was purchased last year and in less than a year it has broken down many times. we have asked service engineer to rectify it but no action and all we get is complaint no. We bought this Kent RO on 22nd Nov, 2010 last year.
In less than a year we have had a breakdown of this RO many times. We were given to understand by your sales team that Kent provides the best ROs but after getting such shoddy product, which has broken down within the warranty period and extremely poor after sales service, we regret our decision to buy your product.
We have spoken to Mahendar (Service Manager) at Gurgaon center many times but apart from giving us false assurances, and asking us to speak to the Dharmender (Technician) directly, no action has been taken.
We have tried Mr. Bhardwaj’s-(Service Head) no also but he never picks up the phone.
Dharmender (Technician) visited the premises couple of times and all he says is due to water pressure the machine leaks. We have got that resolved. Infact, during his last visit he did not install the candle properly and as a result we are unable to use the RO since then. We did ask him to fix that but he never turned up even after confirming that he will visit in the afternoon of 29th & 30th May to fix it.
We are disappointed with the callous attitude of Kent employees towards customers, this can be gauged from the fact that we have not been able to use the RO since 23rd May and are getting bottled water since then.
We did lodge a complaint and had requested customer care to resolve this and all we get is complaint no’s - [protected].
As the machine is under warranty, we would like to get it replaced, or else, please refund our money.

We purchased a Kent RO system in August 2009, which has been having problems with water purification performance ever since October 2009 onwards. We would need to make atleast half a dozen phone calls for a service person to attend to it. To top it, he would identify the problem to replacement of candles etc (within such a short period?!), but he would not have the spare part with him, nor would he promptly replace the spare part shortly. That would require another half a dozen calls. I am terribly upset with my purchase. Is there a way to make the company responsible and return the item as I am not willing to put up with it any more.

To, Dated 14-12-2010
The Kent Ro System Ltd,
Regional Manager (Mr. Atul Markanda)
Ludhiana,

Subject: Short Supply

Dear Sir,

This letter is in reference to which Short Supply of Kent Ro against the Transport POD No 2158523, dated 31-10-2007. We are Received the 20 Packaged against the 22 Packeged (One packaged = 2 Pcs) total short supply of 04 Pcs.

On Regular basis we are given Continuous reminder to Mr. Vikram Suri (Earlier RM) but till date they will not give any positive reply and still this issue is pending.

Now I am bound to write a letter to you.

Also I am install the One Unit in Patiala with the reference of Mr.Vikram Suri
Customer details:

Name: SSP Delhi
Address: Ajit Nagar, Near 22 No Phatak Patiala.

Still I am not received the above mention this unit.

Now Mr. Vikram Suri Can’t Pick the Hand Phone No [protected].

Note : Please find enclosed the Copy of Short Supply Transport Document & Registered FIR Copy of Ludhiana Police Station dated 31-12-2007 ( Report No 7 )

We are requested to you please look in to this matter seriously & give the solutions as soon.

Cc: Mr. Vikram Suri & Mr. Manish Lambha

Regards

(Authorized Signatory)
Note : I am search the number from Kent Website [protected].
Call this number at 11:50am Dated 18/02/2010 and he sad sir i will revert you in evening after discuss with Mr. Suri.

Kent RO system installed at my home is not functioning well. Candles are due for replacement. When ever we call over telephone their people do not attend properly more over once consequent upon our complaint no. 1444 service staff visited our home and replaced one candle and assured us to replace another candle in day or two that was on 04.07.2008. Since than neither he turned back nor he is responding our calls. The reason may be that my wife was not having change at that time and that guy was supposed to return remaining money to us and he had also assured to replace another candle but till dated no one has turned back. Such a sorry state of affairs by co.'s employees without caring their valuable customers, absconding for retaining small amount and left us unattended. This story itself speaks about very-very poor state of affairs of co.'s responses towards customer's complaints.

N.K.RANGA
#402 SBI OFFICER'S ENCLAVE
PHASE X MOHALI
PUNJAB

CELL +[protected].

The company has a totally non-existent sales service support. I had purchased Kent RO water purifier system around a year back and it was informed that every three months the system will be checked but nobody has ever bothered to attend for the same. When I had some problem with the system and when I tried to contact there was no response and thereafter I was informed that the service provider have been changed and I must contact the new distributor.

I bought Kent RO system from a Kent dealer - AB Solar & Supreme Technologies, Bangalore in Feb 2008.
Since the 2nd month of purchase of the system I have been facing problems of the system's tank overflowing with water and flooding the kitchen floor. The said dealer has tried to fix the problem without any success. Last month because of the overflown water my spouse slipped in the kitchen and injured her knee. At this point I asked the dealer to place change the system as it is dangerous. He responded by saying that because the system has not been mounted on the wall it is overflowing and so we mounted it on the wall. In spite of that the system is overflowing and 2-3 attempts made by the technician were not able to fix it.

A few days later a 60 yr old lady slipped on the flooded kitchen floor as the Kent system was overflowing and fractured her knee. So I called the dealer and asked for replacement of the piece. He has refused to give any service and has wrongly accused me of detaining his technician in my house. The technician was in my house for abt 15min.s during which he spoke over the phone to his manager (the said dealer). Instead of helping, the dealer turned abusive!

Now have tried to reach Kent directly! They sent a technician - he again fixed the system which lasted for 2 days and again the overflowing started. Further calls to Kent has led to false promises of sending technician which has not happened and they keep trying to push us back to dealer with whom we don't want to deal! It just appears that Kent people don't seem to appreciate the problem even after two accidents! If it were US, easily we could have sued them and got damages - I have videos of water overflowing again and again.

To summarize, Kent RO has been a bad product in our experience and the service has been pathetic. Buy it at your own risk !