Kia of Augusta’s earns a 3.3-star rating from 7 reviews, showing that the majority of customers are somewhat satisfied with purchase experience.
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Customer service and servicing.
Please do not go to this KIA dealer for servicing or to buy a vehicle! I took my Kia Soul in to be serviced for a specific concern. They kept the vehicle for 3 days and did not notify me at all! I had to call them several times just to get updates. The staff was so unprofessional. One staff even spoke to me as if I was secretly dating the representative who handled my repairs, she questioned me about him and spoke extremely harsh. The managers were disrespectful and ultra relaxed. The service supervisor by the name of "Megan" was the worst business/customer service representative that I have ever met. This dealership, which has just opened in North Augusta, SC, should actually be closed. It is an environment of unapologetically rude, business like, crass, uncultured and irresponsible, shady individuals. No matter what deal they offer you, do not buy or deal with them! I endured all of this poor customer service and emotional trauma, only to find out 4 days later that my engine is gone. They were unable to tell me sooner, because my tech called in from work. Really? I will continue to tell my story to everyone that ask me about this dealership, seeing as it is right in my back door. What a waste of a beautiful new building.
Desired outcome: There is nothing that this company can ever do for me, but to hire more professional and effecient people. Ms. Jara and Darion or Darius ( may not be correct) helped me so much and were so kind.
recall of engine (turbo)
KIA of Augusta, Gordon Highway, repaired an engine but damaged the radiator in the process. I was charged $380 for a replacement that was suppose to be brand new. I evaluated the radiator before I left the lot. I noticed the supposedly new radiator tip was broken also, and someone attempted to glue it back together. Now, either it's the old radiator or someone is lying. I literally had to argue on the phone with the service manager which was not professional. Futhermore, if there is a recall, any damages incurred during this period is the responsibility of the repairman...correct? I would appreciate your quick response to this matter.
Unethical behavior by selling elderly widow overpriced car using shady out of state credit union.
The car dealer Kia of Augusta, located in Augusta, Georgia, is one reason why, caveat emptor, which means let the buyer beware, and no good deed goes unpunished, came into existence. In June 2014, an 83 year old widow wanted to purchase a vehicle to help a family member in need of transportation. On June 13, 2014, she visited Kia of Augusta on Gordon Highway. Like a sheep being lead to the shearer, she was persuaded to purchase an overpriced 2013 Nissan Versa, white, 4door sedan for $17, 463. Unbeknownst to the widow, the actual retail value of the car was approximately $12, 000. Obviously, at this point the Kia of Augusta salesperson was salivating at the prospect of a generous commission. By the end of the sales transaction, the unsuspecting widow had financed $21, 371 to purchase a car with a $12, 000 retail value. Next, the dealer persuaded the widow to use a shady out of state credit union, located in Tampa, Florida, to finance the car. Obviously, the dealer knew no local reputable financial institution would finance the dubious car purchase. The sheep was fleeced. The buyer’s good deed did not go unpunished. To say Kia of Augusta had taken advantage of an unsuspecting elderly widow would be an understatement. Kia of Augusta has no soul.
Is Kia of Augusta Legit?
Kia of Augusta earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Kia of Augusta. The company provides a physical address, 5 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Kia of Augusta has claimed the domain name for kiaofaugusta.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Kiaofaugusta.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Kiaofaugusta.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Kiaofaugusta.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Kia of Augusta.
However ComplaintsBoard has detected that:
- Kia of Augusta protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Kia of Augusta has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Lying & False Advertising
Stokes Hodges Kia of Augusta is lousy Kia dealer & scam operation in Augusta.. BUYER BEWARE! Little what people know about this unethical & racist car dealership; is the many complaints, lawsuits, ACCUSATIONS of Fraud- filed against the company, by former customers & employees: BBB's Numerous Bad Business Reviews for Kia of Augusta (and other dealerships in the Georgia-Carolina Area), Lots of Bad Business Reviews and Very Poor Ratings for Kia of Augusta in Augusta, GA.
www.bbb.org/.../kia-of-augusta-in-augusta-ga-9275
55 Complaints and Poor Reviews about Kia of Augusta, Augusta, GA (one of many dissatisfied customers wrote this:
I bought my first new car on February 1st, 2010. It was a Black Kia Soul, my experience was a nightmare. Don't trust this company ...
www.consumeraffairs.com/automotive/ga_kia_augusta.html - Cached
More results from consumeraffairs.com »
Kia Of Augusta — Bad Reviews, Poor Ratings & Numerous Complaints Against:
Kia Of Augusta Address Kia Of Augusta 1758 Gordon Highway Augusta, GA [protected] Kia Of Augusta Website - Phone - Fax Phone: [protected] Fax: [protected] Website: www.myspace.com/racistbusinesses ...
www.badcardealerreviews.org/?p=7259 - Cached
The complaint has been investigated and resolved to the customer’s satisfaction.
Scams & Unprofessionalism
BBB's Business Reports from numerous customers, & former employees; state that: KIA of Augusta, is not only a racist car dealership, but that KIA's sales managers encourages their car salesmen to scam, lie, and cheat- first-time car buyers, sticking them to unethical contracts that are designed to drain their customers' life savings, and refusing to hire better qualified new salesmen to clean up the company's bad image (usually sabotaging black new-hires for racial bias & verbally abusing them during job interviews)! THEY SURE DOWN ANNOUNCE THAT IN THEIR CRAPPY COMMERCIALS! Kia of Augusta | Car Dealer Check - Car Dealer Reviews | Read ...
Kia of Augusta's Numerous Bad Reviews and Poor Ratings. Find out what others are saying & watching out for scams at Kia of Augusta before you visit. Augusta GA 30904
www.cardealercheck.com/baddealers/7471.html
BBB's Business also has Poor Reviews for Kia of Augusta, Bad Business Reviews and Poor Ratings for Kia of Augusta in Augusta, GA.
www.bbb.org/fraud/kia-of-augusta-in-augusta-ga-9275
15 Complaints and Poor Reviews about Kia of Augusta, Augusta, GA
"I bought my first new car on February 1st, 2010. It was a Black Kia Soul. On June 1st 2010, I was on an overnight trip to West Virginia from ..."
www.consumeraffairs.com/automotive/ga_kia_augusta.html
The complaint has been investigated and resolved to the customer’s satisfaction.
False advertisements & racism
Reports from numerous customers, & former employees; state that: KIA of Augusta, is not only a racist car dealership, but that KIA's sales managers encourages their car salesmen to scam, lie, and cheat- first-time car buyers, and sticking them to unethical contracts that are designed to drain their customers' life savings! THEY SURE DOWN ANNOUNCE THAT IN THEIR CRAPPY COMMERCIALS! Kia of Augusta | Car Dealer Check - Car Dealer Reviews | Read ...
Kia of Augusta's Numerous Bad Reviews and Poor Ratings. Find out what others are saying & watching out for scams at Kia of Augusta before you visit. Augusta GA 30904
www.cardealercheck.com/baddealers/7471.html
BBB's Business also has Poor Reviews for Kia of Augusta, Bad Business Reviews and Poor Ratings for Kia of Augusta in Augusta, GA.
www.bbb.org/fraud/kia-of-augusta-in-augusta-ga-9275
The complaint has been investigated and resolved to the customer’s satisfaction.
BEWARE! DON'T BUY ANY CARS FROM THESE RACIST ###! This dealership hasn't changed a bit since the last time I worked there- The Owners & Mangers often mistreat their own salesmen & customers.. They have lost more employees & sales managers than a high priced [censored] loses tricks! This racist dealership only hires whites for Administrative positions, while blacks are forced to do all the work in sales (or fixing cars)-stabbing each other in the back & lying to customers to sell cars, or they'll lose their jobs, while the racist ### & dealership owners sit back, not do any work, wrongfully terminating good employees, interrogating/harrassing new employees, & collect all the money, and not paying the good salesmen for the hard work that they do.. Most New Employees are gutted like fish & terminated before they even get their feet wet or hired full-time! This Dealership has no respect for the people that work for them, nor the customers they lie & scam into buying cars from them..
False Advertisements & Ripping off 1st Time Car Buyers
DON'T BUY CARS FROM THESE LIARS & RACIST ###! I've witnessed Sales Managers lying to customers, and selling cars that are stolen, or been in horrible car acccidents- basically selling junk cars to buyers, and falsifying their Car-Fax statements, these conmen also discriminate against black associates, and prevent new hires, who are mostly black men, from getting jobs there!?! I know what I'm talking about, because I used to work for them, and I know what they're really all about. Kia of Augusta (has changed their business name over the years to get around numerous civil lawsuits filed against them from employees, and sexual harassment charges against former Sales Manager; who got fired, nicknamed- "Cotton"), their many paid radio & TV commericals, are also full of "bull-###", they won't make a new customer a "great deal", they train their salesmen to lie their pants off, and bind you to unethical contacts, that forces the new buyers to waste their life savings! STAY AWAY FROM- Kia of Augusta!
The complaint has been investigated and resolved to the customer’s satisfaction.
Kia of Augusta Reviews 0
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Overview of Kia of Augusta complaint handling
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Kia of Augusta Contacts
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Kia of Augusta emailsropalka@kiaofaugusta.com99%Confidence score: 99%
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Kia of Augusta address1770 Gordon Hwy, Augusta, Georgia, 30904, United States
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Kia of Augusta social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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