KitchenAid
Reviews and Complaints

Tried to order a part for my KitchenAid microwave oven - Face Plate -
Parts department / Customer Service would not let me purchase the part - some weird Whirlpool Policy -
But, on the parts website, the part has a skill level of 2 wrenches which they define as a "Do-It-Yourself"
But then they say they can't sell it to me - I already have it off on on my work bench - just need this part!
Not sure what the policy is all about when they don't want to sell the part - isn't the definition of a policy to promote the goal of the company - and the goal of a company is ultimately, to "Make Money" -
The last time I had a service technician to fix an appliance, they ordered the wrong part.
Sell me the part, that's all I ask.
I guess I will buy a different brand other than WhirlPool / KitchenAid from here on out - Bosch - LG - here I come.

KitchenAid ovens are sold and delivered in an unclean state, with loose metal parts and enamel-coated shards inside.
While cleaning surfaces of the newly delivered oven, we noticed repeated defects:
- Ceramic enamel blue shards were snagged inside a seam in the lower oven, and floating loose within the ovens. One shard sliced open my wife's finger, and embedded itself under her skin. Many smaller shards have been collected upon dampened paper towels to clean out debris from blowing around.
- Loose metal self-tapping screw for broiler element attachment plates was found in the oven - a factory leftover.
- Convection fan blade was binding and grinding against ventilation opening, got seized and fan stopped running altogether. 3 fan attachment screws were not factory-installed, as diagnosed, corrected, and reported. REF. Kitchen Aid Service Bench ticket SWCKAG1XHC-1 to address grinding "noise from convection fan". Fan controls did not catch fire due to locked-rotor condition upon being seized. It is unknown if there was any smoke/overheating when I did the first day BAKE MODE burn-in to eliminate off-gassing nor the 900ºF SELF-CLEAN mode.
- The cowling plate of the convection fan inside the oven has a 3 cm x 1 cm long section of enamel chipped off.
There are no visual cues to show that factory cleaning has occurred prior to shipment.
There are no OK - INSPECTED markings on the appliance.
STEIN APPLIANCES technician has filed a report, and come to my home to diagnose loose/seized fan missing 3 fasteners.

Also, oven door corners have poor finishing, leaving a rough sharp edge inline with the door, which poses a safety hazard when cleaning surfaces.

I purchased from Brault & Martineau
(order no. H440788)
the Kitchen-aid Refrigerator, gas stove (which was supposed to be gas top; electric oven!) and Dishwasher.
refrigerator; they are coming for the 3rd time to replace it! the dishwasher; have had problems since day 1; but due to the store sending someone to look at it; it surpassed the 7 days; and the oven as well, there are some buttons that don't work well.

the worst part is whenI called many times at the whirlpool office; my complaint just seems to go in limbo! even when I asked to speak to a supervisor; I don't think I was actually talking to one!) that is the worst customer service I have run into. they say American Made is the best! don't know about that!I keep getting the brush off from everyone! (store sales manager- still waiting for an answer!) I will let everyone know what customer service there is! very disappointed; we have to run around to try and talk to people; but the invoice to pay comes in and they just say that I still have to just pay. Nobody, (not whirlpool) or the store have yet to offer any rebate etc, for the troubles! Only a 6 months warranty extended for the dishwasher!

I ordered a Stand Up Mixer and was to get a free Spiralizer as a rebate. I filled out the paperwork, verified the UPC was in the envelope and mailed it. - I even verified the cardboard UPC was in the envelope 2 or 3 times. Keep in mind they do not accept copies so when they said I didn't turn in the UPC but I did provide everything else. They had no options to the lost UPC so Nope don't get the rebate. Funny how that happens, saved them some money I guess and they were rude about it as well as if I was trying to scam them. People scam them for spiralizers that only fit their mixer?

Hello,

We have purchased a brand new fridge from billa appliance ltd. Invoice # m51271 dated 09/29/2016 delivery date 12th november, 2016 including manufacturing warranty.

Our fridge was not working properly and our complaint is related to frosting and/or condensation in freezer from last may 2017. Till date it is reviewed by service technician by 5 times. We have also garbage frozen foods including children foods. Also due to frosting my kitchen cabinet is damaged. After 5 months of review by various technicians still we are waiting for replacement.

We have a very bad experience with kitchen aid fridge and we would like it to replace with other fridge or money back as we are struggling for freezer from last may 2017. If it is not done I am going for legal action.

Please review this case and provide us your update. We will also go for product complaint against kitchen aid if it is not resolved asap.. We hope you understand our situation (i. E after paying for cad 5099 we are struggling for good product from kitchen aid).

Thanking you in advance for your help.

Regards,
Brijesh jani and priyanaka jani
6 mecca stret,
Brampton, ontario, l6p4k2
Home [protected]
Cell [protected]

2017 - Kitchenaid Icemaker. Less than year old.
Stopped working less than six months in.

Four months of run around with Sears including:
6 calls to Sears service desk (including one call over 2 hours)
Nine technician visits (plus two no shows) = 11 days waiting at home
Four parts replaced
Over Four months still no ice

Sears says it still doesn't qualify as a lemon under they policy. They want another service call and repair try and then they will review to consider it. Seriously? Nine onsite tech visits without repair and still not lemon under your policy? Seriously?

Dishwasher is almost a year old and not cleaning over 50% of the dishes. We've tried emptying filter, buying several dishwasher cleaner products, shop vaccing the drain, and different soap products. Nothing seems to help. We have to hand wash every load. Pictures are from last load. Food residue plus a grit over everything. Even soap doesn't wash off door. Purchased from lowes. Please advise!

We purchased a new Kitchen Aid refrigerator on Jan 29 2017. In June it began to have issues and stopped making ice. I started calling the customer service line after researching on the internet what the problem might be, ie. frozen line, poor water pressure...etc. None of these seem to work to resolve the issue so I called the customer service line. The first call seemed to work okay, they were going to contact their closest appliance repair shop and have them come take a look. Later that day the repair shop contacted me and said they wouldn't fix our appliance because we purchased it from Bray and Scarff. So i call the customer support line again letting them know we were make to square one. They were surprised by the appliance repair store making such a bold statement. That's were the problems started they refused to contact another store, saying they had no one in the area... wanted to know if we lived in a remote region. We actually live 20-25 minutes from Washington DC. Weeks have passed and I was still calling to ask the status for our repair, they continue to tell me they were unable to locate anyone to come to our house because it is so remote. Again, we live 20-25 minutes outside of Washington DC. When I requested they replace my refrigerator they actually said to me... "if we do that who will repair that one? we won't keep replacing your refrigerator" I asked again how i can get my fridge repaired and their response was to ask me if I have contacted anyone. They would reimburse me $150 for repairs...I was flabbergasted They said they'd made multiple calls and are unable to find anyone that would come to such a remote location... again we're not remote, less that 30 minutes to multiple city areas. So 6 weeks later I'm still without ice and no closer to any resolution and so frustrated.

When building my home three years ago, I selected all KitchenAid appliances for my kitchen and Whirlpool appliances for my laundry. I have been very disappointed in the quality of the products. I have had issues with the stovetop and refrigerator. Those where fixed as they were under warranty. I then had issues with the washing machine and was not covered and had to pay for the repair. The microwave was having issues immediately, but started working properly, so I didn't submit a call about the microwave the first year. It would intermittently have issues. Fast forward to a month ago, it completely died. I called a reputable (Kichenaid approved repairman) and $90 later, he said it was not repairable and that is was a manufacture defect. As you can seen in the picture below, the wires were not tight and were loose from the beginning. Thus explaining the on and off again performance. I immediately called KitchenAid after he left and was told to send an email and picture. Which I did. Had to followup and was told it was never received. At that point was told that don't bother because it won't be covered as they don't care about microwaves..? I guess they are considered "disposable" items. How offending is that? I could have bought a cheap one at Walmart if that was the attitude of the product...unreal. I was told to call the retail outlet that I purchased the appliances from. So I called Factory Direct Appliances in Omaha NE and they were no help either. So another frustrating dead end. So today I feel I have no choice but to purchase a new microwave. You can be assured it won't be a KitchenAid or Whirlpool. I will never again purchase any items from these two brands. I will also be telling this story to all my friends and family. I don't want them to go through this. This has probably been one of my top worst customer service experiences I have ever had.

I bought my KitchenAid refrigerator March 2017 and the refrigerator has not worked from the day I bought it. I have had several technicians come to service the refrigerator and numerous parts have been ordered for the appliance, but so far the refrigerator has not been fixed.
Today (Aug. 7, 2017) I called [protected] and referenced the above ticket and after some discussion the representative whom I talked to hung up on me after I requested to speak to someone else (supervisor).

I purchased a KitchenAid Mixer from Kohl's in December 2016, in large part due to the $50 rebate offered. I submitted all required information. The KitchenAid rebate center shows they rec'd everything on 1/16/17 (well within the established rebate window). They are denying the rebate because "the request did not contain a postmark date or it was illegible." Clearly, it was rec'd into their system prior to the rebate cutoff date, so what difference does the postmark make? In addition, how am I to insure that the USPS postmark is clear once it gets to KitchenAid? KitchenAid says they mailed me a notice regarding this, as if i could somehow produce another postmark anyway, but i never got such a letter. And now, when i finally remember i never got my rebate, it's too late, the rebate offer is closed. RIDICULOUS!

I have twice used the grinder attachment and twice it has worked like it was the dullest most useless grinder in the world. I tried to grind ham. alright I thought when it didn't work well, I will remove the skin, this is a processed ham by the way not really the ham with a bone in it, although the first time was that kind of ham and it didn't work either. It plugs, it spits the ham across the room if you try to put a little pressure on it or if you are standing in the way it spits it on you when it does come through. The internal grinder does not grind and then the meat gets stuck in the outer blade which also does not cut the meat. This is the worst attachment ever. I love my mixer and was so happy to receive this pack for Christmas last year, now I don't even want to take it out of the box.

The delivery / service department is asking for four our waiting time, do not show up, do not call to reschedule, or inform of appointment cancellation.

Once the appliance is purchased, the customer is at his/her mercy!

Disgusting company, including the retailer Appliance Canada, who are kissing your butt when you are spending the money and telling you off when they've got your money!

Never again will I buy KitchenAid products or anything from Appliance Canada1

We purchased a kitchenaid dishwasher from Home Depot just over a year ago. It worked fine for about a year. Then it stopped cleaning dishes. Tried repairing twice and still it does not work. Now we have no choice but to replace the dishwasher. Very dissatisfied with this product - clearly purchased a lemon. W10579093A. Can't see why we would ever buy a Kitchenaid appliance again.

Well now. I will of course write this complaint up for a larger audience, but for now I will vent my spleen here.

I was given a gift of the small version of the kitchenaid stand mixer. I use it to make bread. I have used it for 7 months, and have found it to be a very poorly designed product. The mixer throws up clouds of flour (yes there is a guard you should insert) but anyone who has ever made bread knows that you have to adjust and continuously add flour (clearly design engineers have no clue about cooking). I had adjusted to this and the fact that you need to continuously push the dough down from rising to the spring, where machine oil would be dispensed to your bread dough (honestly, has this company never heard of usability testing?), but today was the kicker. First, I had trouble putting on the dough hook - it just wouldn't fit. The reason, the temperature in my house was 74 degrees and the metal parts had expanded (I put the hook in the freezer- ten minutes later I managed to get it on). Then, all my dough in the mixture already in the bowl, the central pin that holds the entire mechanism together (never mind it has no bolts to keep it in place) worked it's way out causing the whole heavy head to collapse into my dough and grind the enamel off the dough hook into my food.

Guess what? I couldn't put the pin back in without first putting all the separate parts in the fridge to cool them down. So, now this batch of dough ruined and the dough hook ruined, I realize that this appliance has actually cost me more to sit on my counter occupying valuable real estate in my kitchen than placing it into the trash where it belongs.

I have made 22 loaves of bread with this useless machine so far (not including the two enamel laden loaves that I trashed) so this machine has produced loaves of bread that have cost in excess of 20$ each (not including the ingredients).

I went to the customer service website (no email option available) and found the call hours within the time I was calling. I called and after 5 layers of menus discovered that the customer service hours were not the same as listed on the website. Five layers of menus to tell me that they were in fact, closed.
Can a company have any more contempt for a customer than this?

Do yourself a favor. Do not buy this worthless product. Braun products are much better.

On May 09th I bought a small appliance online after seeing a TV offer.
On May 16th I was charged.
Order number: [protected]
Tracking Number: [protected]

I never received an order confirmation or tracking number. I had to call, and find out after giving my info.

Today is the 24th, I waited 14 days and decided to call as I did receive one box with the attachments but not the actual mixer.

Dane from Kitchen Aid Tv Offer was extremely rude on the phone and did not provide me with a customer service number and would not allow me to finish a sentence once she saw she could not sell me anything.

After 3 hours on the phone with 6 different agents, they finally told me to send an email to [protected]@whirlpool.com to confirm my payment, saying my package was requested to be returned to them because of an issue with billing.

I sent the email, they claimed they never received it. I asked for another email and they told me they didn't have another one. At the end they told me the screenshot from my bank statement was not enough and the supervisor would need to contact another dept the day after to find out the real issue.

I spoke to Grant, the supervisor, which was very nice, and he told me will call me tomorrow, but after so much headache I didn't even want this anymore.

I'm very upset as this was a mother's day gift, my first mother's day and this issue have made this gift very unpleasant.

If things don't get cleared tomorrow, I want my money back, order cancelled and FEDEX sent to pickup the attachments. If they are able to clear the issue, whatever it is the issue they have, I want to receive my appliance overnight.

Be aware and dont buy from https://kitchenaidtvoffer.com

Hi Person In Charge,

I would like to submit a complaint in regards to a recent purchase i made. I had initally ordered for Sea Glass Kitchenaid when i realised the colour did not suit my house. I contacted parisilk facebook to request for someone to return me a call. after many days, of constant messaging and calls, there was a call.. They managed to exchange for me to Champagne gold. After recieving the item that very night, i open the box . to my surprise the champagne gold has a defect at the back of the kitchenaid. I ave tried calling the hotlines, facebook messages and Qoo10 message. No one till now have got back to me. I've been feeling very anxious as the item is still siting on the counter and we are getting annoyed at how this is being handled. We have exhausted all avenues and we are hoping Qo10 will be able to help us with this.
For your kind assistance..

Name: Fawzan
Order Number: [protected]
Item: Kitchenaid Artisan Mixer (KSM150)-Singapore Warranty
Order Date: 27 Apr 2017
Exhange Date: 15 May

My issue has been with the rebates related to KitchenAid products and to a point their customer service.

I purchased my appliances at the end of February with schedule delivery on March 7th. I picked the specific appliances that I did because of 4 rebates worth a total of $650 which made these appliances significantly cheaper than another model which I liked slightly more. I had several issues with the deliveries (late, arrived on the wrong date, one was damaged and had to be redelivered). However, that is not KitchenAid's fault so I won't go into that any further but it does help explain my level of overall frustration.

After the deliver I was able to get the serial number and mail the rebate forms (all 4 of them, only 1 was to KitchenAid) the next day on March 8th. All four had different post mark requirements ranging from early April to early May. All were shipped in March so no issues there. So by Mid-April I go online to check status and neither website has the record. So I call both companies and the other company handled it and I've since seen my record on the website and it is being processed. KitchenAid service rep was actually very friendly and informed me they could not find the record. I told her the info of when I had sent it and told her the USPS information and she apologized in case it was lost/mishandled on their end and asked if I could get another copy. I said I could get them from the retail store the next day. She then gave me a different address and said please get them and send them to this new address. I pointed out that it was now PAST the date listed on the rebate form and asked if this would be an issue since I had the USPS form stating it was mailed timely. She informed me it would be no issue and it'd be taken care of.

So the next day I got an express envelope and paid the 5-6$ shipping and dropped the new forms in the mail. Here we are 3-4 weeks later and I got a letter in the mail stating it was rejected because it was postmarked after the required date! Despite the original being sent in time and the 2nd one being shipped to this special address. The only thing I can think is that I did not add any extra note/verbiage about the situation into the envelope but the customer service rep did not tell me to so I don't think that should be my fault if that was the issue.

Either way, the rebates were the primary reason I selected these specific appliances and I feel as if I have been given the run around, wasted time and money on shipping duplicate forms only to get lost and then the 2nd one rejected. Now I'm sincerely frustrated!

I hope someone from KitchenAid sees this and can help me out.

I bought this attachment on Amazon.
Just over 2months later the auger snapped.

I contacted KitchenAid Singapore - they told me that as I had bought the item on Amazon, there is nothing they can do and no help they will provide.
I contacted Amazon - they told me to contact KitchenAid head office in the US.
I contacted KitchenAid US - they told me that since I was not located in the US, there is nothing they can do and no help they will provide.

Surely KitchenAid has a warranty obligation to clients regardless of where they are located in the world?

I bought this dishwasher 9/15 for $900. It is no longer working at all. I had a local repair company come out and they ascertained it was a faulty touch pad control panel. I checked it should be under warranty. I called customer service and it would be 1-2 weeks to have company based out of Miami to come to Osprey florida to do a diagnostic for $98, no labor included and from what the customer service rep said they would then have to order the part and come back yet again to install it with added labor fees. To make the situation even worse that would be 2 days I would have to take off of work because they don't have any weekend or after hours appointments available. I can get a local company to repair the part tomorrow! The funniest thing of all is that the local repair man warned me of the hassle and runaround it would take to fix it. I would like if they could use a local company so a consumer could have their appliance fixed within a reasonable time frame. We are a family of 4 living without a dishwasher for 1-2 weeks is not possible.