Purch date 7/13/24. Installed by Lowes 7/16/24.
Ten days after installed in my home, the freezer temp was over 40degrees and refrigerator temp was 45degs. The warranty company has been out 3 times. The last technician installed a new Compressor, Dryer/Filter and new "Board".
Eighteen hours after he left, the freezer temp was 45 and the refrigerator was 50. I have called the KitchenAid number [protected] and the Lowes number. They told me I must use the original service company for continuity. Why would I let them try a 4th time? I was able to get KitchenAid to send another service company to come out IN A WEEK. It will be unusable for 50days (when the new tech shows up) for a refrigerator I have had for 60days.
I have been living out of a 4cu.ft. and tossed about $200 in food.
I would like a refund or a new refrigerator. You can then take your time fixing it.
Claimed loss: I have been living out of a 4cu.ft. and tossed about $200 in food.
Desired outcome: I would like a refund or a new refrigerator. You can then take your time fixing it.
Confidential Information Hidden: This section contains confidential information visible to verified KitchenAid representatives only. If you are affiliated with KitchenAid, please claim your business to access these details.
Sounds like KitchenAid has you running a real endurance test on that fridge! Three visits and it's still refusing to do its one job — keep things cold. Living out of a mini-fridge while waiting on a fix is a special kind of test of patience. Hopefully, they either get it right or just let you swap it out already.