Klaus Towing

Note, you can file a complaint with the Colorado Public Utilities Commission if you think there was anything illegal about the tow. In the case of the lot by Chipotle on Garden of the Gods Road the missing signs may be enough that they don’t meet requirements.

https://www.colorado.gov/pacific/dora/complaint-comment

Just towed by klaus towing from my own home where I have lived for over a year. To make it worst it was from my assigned parking spot 30 minutes after I parked! Reached out and was disrespected, treated like trash then told I can get an uber and pay 220 for my vehicle that was wrongfuly towed from MY PLACE WHERE I LIVE AND PAY TO LIVE! Klaus towing is a fraudulent company and doesn't care for law and regulations set by standards in Colorado. Read any of their reviews on Google and you will see hundreds of fraudulent tows they have committed or tried to commit from illegally towing peoples cars.

Charging ppl $45 dollars to air a tire up is a scam.

Klaus Towing advertises $150 admin fee specifically for the purpose of notifying owners, courts and others (as required by law) after vehicle has been left for 48-hours. I have been towed twice in the last six months by Klaus and the total charge for my vehicle left for 4-days was $530 and most recently $470 after 3-days and neither time was notified by mail, phone or otherwise but in actuality I reached out to them. I questioned the policy the most recent time and was told “...the fee is still applicable” which leads me to believe the lack or absence of filing not to mention the inflated price to do so.

I live in an apartment complex where they sneak in at night and have a tow-a-thon without any written permission. My landlord contends that they are an invited guest and do what she authorizes then to do. I was told by my landlord that I cannot harass them or I will be evicted. What they do is not not within the guidelines of Colorado Laws and is illegal. We need to address this issue withe Colorado DORA. Please read the law tow drivers: Code of Colorado Regulations
A towing carrier shall not tow any motor vehicle unless one of the following conditions is met:
(A) The towing carrier is directed to perform a tow by a law enforcement officer;
(B) The towing carrier is requested to perform a tow by the owner, authorized operator,
or authorized agent of the owner of a motor vehicle; or
(C) The towing carrier is requested to perform a tow from private property upon the
authorization of the property owner.
(II) Property owner authorization. The authorization from the property owner shall be in writing;
shall identify, by make and license plate number (or in lieu thereof, by vehicle
identification number), the motor vehicle to be towed; and shall include the date, time,
and place of removal.
(A) The authorization shall be filled out in full, signed by the property owner, and given to
the towing carrier at the time the motor vehicle is to be removed from the private
property.
(B) A towing carrier shall not accept or use blank authorizations pre-signed by the
property owner.
(C) A towing carrier shall make the written authorization available for inspection by the
owner of the towed motor vehicle or his or her authorized representative.
(D) The written authorization may be incorporated with the tow record/invoice required
by rule 6517
What they do is criminal according to Colorado Towing Carrier Rules. From what I understand the owner also owns 4 other towing business and he did not know that Klaus was conducting themselves this way. A girl came to me and wanted footage from my camera that was on my patio, hence it was deemed harassment to her duly invited guests. The Colorado Attorneys General should look at this conduct.
You are illegally towing vehicles. Please STOP!

I had recently had a run in with this so called business on Easter Sunday of 2011. I had been parked in a no parking zone because of the limited parking situation (and believe me the parking here is no joke). I was already in my vehicle to move it when they came around the corner and deliberately blocked me in the spot i was, and while i was in motion i might add which is neither safe for them or I who was pregnant at the time. they Continued to force me to leave my vehicle in the position it was by backing up a mere couple feet from the back of my vehicle. I got out of my car and proceeded to stand between my vehicle and their tow truck as to prevent them from attaching, as they'll charge a ridiculous $200+ fee just for being attached. The other driver who was attaching to a car the opposite side of the street was obviously trying their hardest to not alert the other owner. However, he failed due to the fact that he set off the alarm by breaking into her car! the driver i was was dealing with immediately was rude to me despite my sincerest effort to be polite. he proceeded to contact local law enforcement and tell them that i wasnt in my vehicle at the time and that i "just ran out there". Obviously being a tow company the officers wouldnt ever hear my side or what really happened even though i had four witnesses. The man continued to be exceedingly rude and was not satisfied till he had cash in his hand. heaven forbid he would man up and admit what he did was wrong. I'd completely understand his situation and his argument had he not lied and deliberately put me in a position of which benefited him. the man did not provide his name and made it a point not to. he kept his name tag out of vision and wouldnt talk to or reason with me. He decided getting police involved and getting money was more important. I contacted the property manger the next day and he confirmed that he called the tow company, However he was not aware of the whole situation and did not agree with what had happened as a man who is trying to accommodate a fairly nice neighborhood. He advised me to take up the issue with the company its self and said himself that a refund should be in order. I contacted Klaus and spoke to the female co-owner or at least that's who she claimed to be. She proceeded to call me a liar even though the only witnesses available to her were conveniently her tow drivers...go figure huh? I continued to try and explain the situation to her and she continuously cut me off mid sentence and tried to tell me what happened when she wasnt even there to validly speak for the situation. I told her my biggest problem wasnt being refunded my money but i wanted an apology for the rude and unethical way i was treated by both her employee and she herself as she thought it was ok to raise her voice at me when i wasnt attacking her or insulting her...even though she continued to insult me and raise her voice and call me a liar. she proceeded to tell me that i wasnt even getting so much as an apology and hung up on me. I called back immediately after and gave my name and with not so much as a word she hung up on me again. This is most definitely is no way to run a business nor treat not just customers or tow victims but anyone for that manner. Any business whos' owner even conducts themselves in such a manner shouldnt be operating or running anything. these people seriously need some lessons in manners and business. Since no one in the company would comply or even so much as listen to a full sentence of what i had to say, even though i would have been happy with an apology, I contacted KKTV for a launch of an investigation and sent a formal complaint to the BBB. hopefully these terrible money hungry ### people finally get whats coming to them after all the reports and complaints ive read.

This is the most horribly run business I have ever experienced. My mom and I were in downtown with my 2 and 4 year old. I accidentally parked in the wrong lot (it was only $6 to park, so I wasnt trying to be cheap, just didnt see the sign on the other entrance). When we came out of the restaurant at my car was towed. I begged the guy to help as it was freezing cold and dark out. He did not care if we had to sleep on the side of the road, he just wanted his money and left us alone. I felt so helpless and my poor kids were crying. I pray that no one ever gives this terrible human being any business (the owner, Jerry Klapiac is the one who towed us, so he could have helped if he had any heart). I wonder how he would have reacted had this happened to his children? I guess thats whats being money hungry can do to you.

-Jennifer Weisheit

My car was towed by klaus because they said that my car was not driven enough. They took my car with good tags, insurance and registration, from my parking spot just because I do not go anywhere very often. Apparently after the HOA Associa investigated they found it was illegally towed and told klaus to return my car. When I went to pick they were Irate at having to return the car without payment. They were so mad they dented my hood so bad the paint peeled off, cracked my bumper in 2 spots, and ripped the face off my radio. When confronted with the damages he had done during their illegal towing and hostage of my car. he laughed and told me he hoped I had him on video while he damaged it because otherwise I could not prove it. I told him I proved the fact it was illegally towed and I will prove they caused the damage in small claims if necessary. He was so mad he followed us to our car yelling, cursing, and threatening us. I was honestly worried he was about to become physical and feared for my families safety. When driving away he spat on my window.

You were not a customer of the salon lot, they don't have to do you any favors, For a towing company to tow a ride there should have been signs in the lot. Then you should have got written permission from the owner of the salon business or lot, not just told an employee "hey my car broke down, my tow truck will be there in a few hours to pick up the car." Honestly, your repair guy should have beat the salon's towing company there, if he would have been called in time. Your car was a liability being broke down in their lot and the owners had the right to remove it..

The proper way would have been to wait in your vehicle for the your tow truck to arrive. That way they can't tow it and it would have not been abandon. If there was a real emergency, you would have mentioned what the emergency was in your complaint. I'm sure you are "really" getting a lawyer, because it will be your money going down the drain over a $169 fee, Lastly there is no rule that a business has to be nice to you. The only people a towing company should be polite to is their clients. You are not a customer or client, you are a violator that was towed from a private lot. Just like a police officer doesn't have to be nice to a criminal or someone breaking the law.

And our car was not illegally parked. We were in a space in front of a salon, that was OPEN ( a business). We had PERMISSION to leave the vehicle there after it broke down by the person who was working the shop until our tow guy arrived. Now, KLAUS wants to say that the lady who gave us permission didn't give us permission and said they never spoke to her, but then said that the lady told them that she never spoke to us. BS because then the crazy lady preacher also admitted she DID indeed not only speak to the lady but then slipped up and said "even if she gave you permission, I own the lot" I told her that we're not mind readers and would NEVER suspect that the salon owner was also the tow company owner, and that this information in it of itself is very suspicious, & that nothing indicated we couldn't park there...not only that, it was AN EMERGENCY, not a situation where we even wanted to be in that lot... and the lady giving permission had already tried to call the landlords and got no response so told us it'd be ok for this situation. The worker also knew we had arrangements made and told KLAUS(AKA salon owner) this, but KLAUS tries to deny this and said that WE told her we WOULD NOT be picking up the vehicle til late that night, but that was NEVER said to anyone. We said we had someone coming to get it and that they'd be there WITHIN a couple hours. No sooner do we leave the lot to take care of a couple things, the tow truck is there (according to the worker and a couple other witnesses). When my husband goes back to check on the vehicle, notices it's missing. We find out the repair guy DOES NOT have the vehicle. We're looking for it. The salon owners ALSO Klaus Towing owners tell us they don't know where it is! With the threat of cops, they finally reveal THEY towed the car. They refuse to tell us WHERE they just say it'll be over $200 to get it back. When we PAID them they tried to refuse to release the car too! They demanded cash only. We had a credit card. The STATE says ALL tow companies MUST give credit card options effective 09/1/12 and they FAILED to do that, which was violation #1. . Violation 2. they charged us $9 more than the MAXIMUM as allowable by law. Violation 3. They lied and told us that the MINIMUM allowable by law is $169 for a private lot. NO SUCH LAW, folks. 4. They own the lots, this is a HUGE conflict of interest and the law does address that. I'm having the lawyer interpret for me because while I'm GOOD, I'm not a lawyer. 5. They started talking religion. BIG mistake . 6. They stole our money and refused to refund 7. We submitted to our insurance company for reimbursement and we're letting them join in subrogation to collect their moneys, and they're assisting us ALSO with launching an investigation. 8. We had to DEMAND a receipt. Think about all the people who DO NOT get a receipt because they forget to ask and aren't offered one! They are scam artists and this is why we're blowing up this whole thing. Additionally, I took the reviews from here, PRINTED to show how these people insult people "Oh Ye of Little intelligence?" REALLY? No WONDER you get yelled at. You cannot insult people when you run a business. You don't like your review, but saying insulting things to people? Seriously? WHO ARE YOU TO PREACH TO ANYONE? These people are weird and have some serious issues running their business. Well, now they're going to have everyone looking into their records and MORE.

@BOBWYMAN- DUDE, they OWN quite a few of the lots. They ARE the owners . How else do you think they 'know' they need to tow someone and then arrive within minutes? Most workers don't bother with stuff unless they see the car parked for more than a couple hours or overnight. ESPECIALLY if someone goes in and says "Hey I broke down, someone's on the way" Who would bother calling on the owner of the car unless...THEY ARE THE OWNERS or work for them?! Seriously, they are scam artists and we're going to the media with it. If you guys would like to come with us, click my user name and send me an email. We have pictures of the lack of signs. They think they're slick, but they violated at least 3 rules in MY case alone. Let's see how many rules they violated in your guys' cases! I was raised Christian too, but you know they violated my RIGHTS by trying to preach Jesus to me and tell us how to raise our kids. YOU DON'T DO THAT in business! RELIGIOUS DISCRIMINATION! They don't know my religion nor whether or not I even believed, and it wasn't I who said anything about it, THEY brought it up! Then they proceeded to INSULT us. Yeah, crazy lady was the one who brought up the religious preachy stuff. She was told in no uncertain terms that this is a HUGE violation of my civil rights. Person who praised Klaus WAS Klaus under a fake user ID, obviously. EVERYONE else, even repair shops around town, the cops in Fountain, CO and some in Springs CANNOT STAND THESE LOSERS!

Klaus towed my car from my complex with no warning or explanation. I got home from work at 9pm and they towed at 5am. No sticker on my window, my plates are valid and parking permit is on the windshield which i backed into the space so they could see. I go to get in my car to go to work and it's missing. After calling the thieves and finding how much the ransom is I took a cab and paid it. I go to get my car from the yard to find a bright orange sticker on my drivers side window dated the day before. I now take pictures of my windows when I park and have filed a complaint with the BBB which is pretty much useless as they have an F rating already. If I was in the wrong I wouldn't have a problem, but all I did was park where I live. Oh the sticker and receipt I got said vehicle was towed because it was inoperatable and hadn't moved. I drove my "inoperatable vehicle" out the gate. These guys are nothing but car thieves as they sell what they steal at auction.

I will randomly ind Klaus towing signs up when I park. When I was late on my car payment, (which after ift went to a bill collector it was public information and I apologize I was not trying to get out of payment I just lost my job) I would see signs put up randomly in private parking where I was at. Until eventually they took they repossessed the vehicle, which isn't a problem but unfortunately they bank had no record of this happening. So... where is my car?

I can't say anything as to peaking with these guys (because I haven't spoken to anyone). I can say that my friend was watching my car and when he found out "it was missing" It took me a total of 3 hours to track it down completely via email and I am currently in Afghanistan. Also since this forum is obviously monitored by a Klaus employee I would like to ask if you could contact me with more specific info involving a towed car (My Car) a 1998 Eagle Talon PLATE# 583XRB via email at matt53800@hotmail.com I can also provide my full name and Vehicle Information Number to prove ownership as well. I am specifically looking for date it was towed and current bill information. Thank you for your time and I apologize for the placement of my post. Like I said I could not find a email address to contact you and this seemed like a good way. V/R Matt

BRAVO BRAVO rdnkbkr extremely well stated response to a lunatic violator that blames anyone but himself for his actions. All you idiots that complain about being towed IF you have a LEGITIMATE complaint PUC will ensure a FULL REFUND. Parking enforcement ONLY exists because VIOLATORS (self centered, self important, lack of class, and complete disreguard for other peoples rights Losers) DON'T FOLLOW THE RULES!

Klaus' Towing is extremely unprofessional. The employees are extremely rude. Regardless of the type of work environment, they should uphold a standard of professionalism. However, they do not. Attempting to resolve anything with this company is pointless. My friends car was towed from her apt complex; when her Mother called Klaus' towing to see why it was towed and where to pick up her daughter's car, they hung up on her. I have another friend who had an unfortunate interaction with this company, and she also detailed how rude they were to her. I was there to witness their treatment of customers and they speak to people however they want. No company should ever speak or treat customers poorly.

File a compliant with the BBB. Maybe if more people filed a complaint with the BBB, Klaus' may start to behave more professionally.

kkadebt0909, as to our business cards, we do gladly accept Visa and Master card for consensual tows. However, for non-consensual tows we have a strict cash only policy so that people don't stop payment on the card and force us to go to further measures to get the fees do us at additional cost to the vehicle owner.

Colorado Guns, your vehicle was towed because our company was called by the HOA for your complex and given a signature to authorize the removal of your car. The vehicle had been previously stickered by the HOA and you did not contact them to address the issue so they were under the assumption that the vehicle was abandoned. Under Colorado law a vehicle can be considered abandoned after 24 hours. When the vehicle was found the doors were unlocked and the faceplate to your stereo was on the floorboard, when trying to put put the faceplate on the stereo it was noted on our previous damage form that the faceplate would not stay locked in, along with the damage to the bumper and hood you claim we caused. When you contacted our office on the phone you were very rude and yelled and cursed at our employees and then you called your HOA and yelled and cursed at them until they felt so threatened that they agreed to pay for the tow charges to avoid any further conflict with you. So we were paid for the tow and were not out the money as you claim and your car was not illegally towed, so you haven't proven anything of the sort. When you came to pick up your vehicle one of your tires was low so we aired it up for you and then when your car wouldn't start we even jump started the vehicle for you. Gee, that doesn't sound like the actions of someone who was irate about having to return your vehicle to you. Also, at no point did you say anything about the bumper and hood damage while at our business. After you drove out of the storage lot and back around front you came into the office and started complaining that we had unlocked your car and broken the face to your stereo that you had just had installed. When we tried to tell you that we did not damage your vehicle you became very verbally aggressive and began yelling and cursing at several of us in the office and then exited the office and spat on our front door. When we came outside to confront you about your childish behavior we were almost run over by your wife/sister and you almost hit her car when you backed out and then screeched out of our parking lot yelling and cursing the entire time. You were correct on two points in your comments; we did tow your car and someone did spit in your window. We won't deny that. It was only returning something you had done to us. Since the time this took place you placed BBB complaints against us and your HOA and when both replied with their answers that didn't match your delusional rants you refused to accept the answers provided and complained to the BBB again. It seems as if you can't stand to be wrong, so you keep telling your version in hopes that eventually someone else will agree with you. It's time to accept that it's not going to happen and move on with your life.

My car was towed by klaus because they said that my car was not driven enough. They took my car with good tags, insurance and registration, from my parking spot just because I do not go anywhere very often. Apparently after the HOA Associa investigated they found it was illegally towed and told klaus to return my car. When I went to pick they were Irate at having to return the car without payment. They were so mad they dented my hood so bad the paint peeled off, cracked my bumper in 2 spots, and ripped the face off my radio. When confronted with the damages he had done during their illegal towing and hostage of my car. he laughed and told me he hoped I had him on video while he damaged it because otherwise I could not prove it. I told him I proved the fact it was illegally towed and I will prove they caused the damage in small claims if necessary. He was so mad he followed us to our car yelling, cursing, and threatening us. I was honestly worried he was about to become physical and feared for my families safety. When driving away he spat on my window. THEY ARE TRASH

This companys employees are rude and unprofessional! Wouldn't recommend anybody to them...they are money hungry! :) towing a car by mistake is a joke! Ps. Ya might wanna change ur business cards...it claims they accept mastercard and visa...but today I was told cash only. What a joke!

It is amazing to me that nobody takes any type of responsibility for their actions. I had my vehicle towed (due to my own ignorance) and I had no problems with this company. Their drivers are very professional, neatly dressed, they have a very nice building, and the staff was more than polite to me. Very professional! I guess its different when you accept responsibility and take your lumps, instead of blaming everyone for your own stupidity! If your car was towed and it took you until the bill was 3, 500.00 to "look for your car" than you are an idiot and probably shouldnt even be driving!