Kraken
Reviews and Complaints

This is my second review. I believe my first one was deleted. I downloaded Kraken after they announced on social media (twitter) that they would list Shib on 11/02. It is now 11/05 and they have yet to list Shib, won’t respond to comments/messages regarding the issue, etc. It seems more and more likely that they chose to manipulate the market to their advantage for insider trades. (Insanely illegal, btw.) If I can’t trust a company to stand true to their word, how can I trust them them with my money? I’m not sure if they can ever come back from this, but it’s looking more and more unlikely they will as they continue to avoid addressing their lies. Gross.

I put One Thousand {***} in Kraken, they support to give 3% it more what the bank giving right. than about 3 to 4 weeks later, they had a shut down or the upper people was doing something that they weren't supposed to be doing. They lock me out of my account, I can't transfer my money back to my account. They keep saying that they are protecting my account, then *** from Kraken Support said there is no money in the account. *** and *** are the one I was going back and forward with. They keep saying it because of security reason they cannot provide any further detail regarding this matter. This is my file number {***} they saying it solved in their system, but I have not received my money back.

I purchased $650 worth of crypto from Kraken in mid Feburary. I never received the crypto I paid for and attempted to resolve the issue with Kraken directly by calling them and speaking to 4 customer service reps. *** 4 calls were not helpful and my issue went unresolved.I also filed a complaint with the Complaintsboard.com in an attempt to resolve the issue and my complaint went unanswered. Finally, I reached out to my bank and explained the situation. My bank was able to get me my money back since Kraken has clearly charged me and never gave me what I paid for. Now, Kraken has gotten Qualia collection services involved and they are attempting to charge me $646.52 for absolutely no reason. They are damaging my credit and falsifying statements stating that I owe them money when they were the ones that took my money and never gave me anything.

I used a crypto currency app called kraken, I withdrew $505.02 from the app to my *** account on 8/11 and the withdrawal was sent through on 8/12 and reversed on 8/12. I was never notified through the app that my funds were reversed, I called chase bank on 8/16 and the chase rep let me know the funds were reversed on 8/12. I called kraken several times and they keep asking me for information on deposit reference numbers I dont have. They have been in contact with me through email, but they are not very responsive, they asked for the same information that the rep on the phone asked for. I feel like Im getting bad service and the run around. The CHASE BANK rep told me to call on three way so the company can get information from them but the kraken rep told me thats against their policy. I need help recovering my funds.

I purchased $200 of Bitcoin on the 23rd of March, could not send it anywhere, could not withdraw it, turned it back into USD and attempted to withdraw it back into my account and have not transfered it. It has been over 2 weeks and I have kept asking to refund me, I do not want to use their services they asked me to hold my license and a hand written note with stating my agreement to follow their terms and keep rejecting it becaus you cant see my elbows, or something else they keep saying, Im taking a selfie holding 2 things its not going to be perfect. All I want is my $200 and for them to close my account, I have tried what they said with closing my account but they wont accept my withdrawal without the id and me holding up a note picture I keep on submitting. This is ridiculous, Im not someones puppet. First they stated to transfer my money to my bank so they can close my account but the withdrawal still hasnt worked

Payward *** owns the Kraken cryptocurrency exchange, on June 4th, I sent *** (US dollar coin) to my Kraken exchange account but it never arrived. Upon contacting support I was told that I have a different Kraken address for ***; I had sent Ethereum to the exchange many times with no problem so I sent the *** to my Ethereum address, which is how you generally send it; to any of the crypto wallets I have seen or other large exchanges. I was informed that they would look into to it, try to find my money and get back to me. Well it is nearly two months later, I have contacted them many times and I still have not gotten the money back. I can see it on etherscan,io which lets you see every transaction and wallet on the Ethereum network. https://etherscan.io/address/0xf4470c6ee997f1677730ed1d375e4453392ee8a6#tokentxns All they need do is send it back or forward it to the correct Kraken *** address to get it to me. It would take me less than 5 min. to do this.

Ive used kraken to purchase, sell and transfer thousands of dollars. I verified my account when I signed up and never had any problems. I had a big deposit to make to handle important responsibilities for my business, so I signed in to my account and added the new withdrawal addressed I would need.I made deposit and when I tried withdrawaling they said I couldnt. They proceeeded to turn a 5 minute experience into who knows? Its been many long hours already with customers blowing me up, Ive lost lots of future business, made my customers mad and all because Im waiting on someone to look at a picture of me holding my Id a note in both hands. I had to set up a tripod and timed camera to get these *** pictures and after about 20 tries back and forth, Im still waiting, theyre still holding my money. I am very upset they tell me lies weve expedited your request yet nothing has changed. I had no warning of having to go through this process. Im *** off majorly. They do not care

On April 22 I decided to sign up with *** to trade cryptocurrency. After I provided my initial information, such as my name and address, I was prompted to provide proofs of my identity to continue to deposit money to trade. Upon submitting my driver license information and picture of myself, I was waiting to get approved to start trading. After not hearing from them for a while, I reached out to find out why I am still not approved. I got a response back from *** as follows: Regrettably, we cannot provide service to residents of New York due to the state's imposition of the "BitLicense." We hope this changes in the future and we will notify you if and when it does. I was not aware of this restriction when I provided my driver license and picture. Most likely *** will not be available in NY so I proceeded to request that my information be verifiably deleted from their servers but my requests have been going nowhere. I am not getting any response back from them.

Payward *** appears to be an online scamming operation working as a crypto company called "Kraken." After wiring money to Payward *** to invest in crypto, they locked me out of my account, effectively stealing my money. I have filed a police report and informed my bank. The latter has informed me that they have received countless complaints about fraud committed by Payward *** operating under a host of different banking entities. "Kraken" can be contacted through an online email address but they're unresponsive and are constantly gaslighting. For instance, when I ask them to let me into my account, they give me instructions on uploading my driver's license. Their emails appear to be sent by robots. I've since done research on them to discover that "Kraken" (actually Payward ***) has stolen money from countless individuals, including me. Payward *** is by all means evidently a criminal organization that needs to meet justice immediately.

On August 2nd, I requested a withdrawal from my Kraken account to my bank account. I had already withdrew money in the past, and it was processed the next day. But this time, I received an email mentioning that I needed to go through an extra verification process, which I completed. They requested me to send a picture of my face while holding a paper saying "Only for trading digital currency on www.kraken.com - my e-mail address is ***", and my ID on the other hand. I sent the picture as requested, BUT the ticket has not had any update since then (ticket ***, created on August 5th). I have tried to contact them through chat, phone, Reddit forum, and creating other tickets, but all agents say the case is escalated and will be updated as soon as possible.The withdrawal status is shown as "Sending" in their platform. The amount is *** CHF (*** franc).It's been already 15 days since I sent my withdrawal request and it has not been processed, no updates either.

On 04/28/2022 I opened and funded my account with Kraken with $460.00 USD via bank transfer and purchased cryptocurrency. Then on 05/02/2022, I received the email stating that I needed to provide documentation with a photo of myself holding a paper saying "Kraken.com" along with my email and the date in one hand and my ID in the other hand with both arms visible. I provided all requested information, then the next day I received the email stating that my account was being closed and I have 3 days to sell the crypto that I purchased and transfer it into USD, then remove it and that they could not provide me with a reason. I did follow their instructions and they returned $437.41 via bank wire. I contacted them multiple times asking for a full refund as they were the ones that initiated the closure. I am only asking them for $22.59, but I have spent multiple hours of my time opening and trying to provide them with all the information requested and then having to take my initial investment off from their platform, without getting a reply.

I've been funding my crypto account thru kraken. Someone on their end has removed my 16 digit personal account number. Then they tell me they can't find my money and they are asking for all my bank details. I've funded 7x's since January. The first time everything went thru fine, and then after that each time someone at their bank or at Kracken removes my identifiers. I'm looking at my documents from my bank w/my Kraken ID on it. and I went back to the bank to check if it was still in their system. Somewhere after my funds leave the bank to when it gets to kraken. These 16 digit Kraken account number is being removed. I talked to someone named *** at 3:20 on monday aft (Mar3). to let them know i was funding again and to watch for this. the seemed a bit obtuse. and then they sent me an email asking for detailed bank info. thru gmail. This is a multimillion $$ crypto funding business. I talked to someone name *** today at 2:30pm (Mar3). again very obtuse. with no answers. "couldn't find someone to escalate this... it would take along time... why did i want to talk to someone else"I am concerned because I have had severe cyber crime, seeming to stem from goverment staff and developers w/goverment access.

My account was hacked on Krakens exchange and I lost around $3,500. I tried to get Kraken to act quickly to keep the hacker from being able to steel my funds but Kraken dragged their feet for 2 weeks. They kept asking me to complete numerous steps before they could give me any information. At the end of it they gave me no information and ended up telling me that they will not speak to me and will only speak to a local law enforcement. All that needed to be done was for them to let me confirm my identity the day I contacted them. And stop the transaction that occurred in *** which is nowhere near where I live. Kraken is located in *** and I have no way of proving it but Im not sure that they didnt have anything to do with me being hacked since they were being so difficult. I kept being told to be patient and wait for a response from them and none of that made any sense when they needed to act as quickly as possible. The same thing happened to my Coinbase account and it was taken care of very quickly. They asked me some quick questions and for me to provide my license and everything was taken care of before anything was stolen from that account. But I feel like Kraken didnt even try. The *** address of the person that took my funds is 47.152.10.215

I purchased a crypto currency called *** on Kraken. I filled out the required KYC (know your customer). They required photo ID, SS#, and address. My KYC was accepted and they let me purchase the *** Three weeks later I tried to withdraw it and was still unable. I contacted support and they told me that they needed a picture of my face. I am not okay with sending them a picture of my face online. I asked them to refund my *** and close my account. They then told me I need to exchange the *** back to ***. That is the only way to withdraw my *** without having to send them a photo. This is a complete scam considering I was charged a fee to buy the *** and in order to exchange it back into *** I would now be charged another fee by them. *** is a stable coin. It is peg to *** so the *** I deposited is exactly equal to the amount of *** They are losing no money what so ever by refunding me the ***. Instead they are scamming people by charging a fee in order to withdraw the cash unless they send a photo of their face. This is theft and a scam they are running. I should have never been able to purchase the *** if I was not fully verified. Not told after the fact that they now need additional photo/info in order for me to withdraw it. On my account verification page it shows me as being verified and says I have the ability to withdraw up to 500k a day. This is a lie because I in fact do not have the ability to withdraw the *** The money is currently still on this exchange. I will not send them a photo of my face and I refuse to pay more money in their fees to convert it back to ***.

Kraken, via Payward *** handles and facilitates cryptocurrency exchanges. In order to facilitate cryptocurrency exchanges, they verify your identity prior to purchase, then charge fees to process the purchase of cryptocurrency as well as the transfer of said currency. The issue is, this first verification is not valid after your kraken receives money. I verified my identity with Kraken, then funded my account and used that funding to purchase around $300 of cryptocurrency. I paid fees to have this transaction take place. Kraken took my money and exchanged it for an equivalent amount of cryptocurrency minus the cost of their fees. Kraken is now holding my funds and preventing me from transferring or withdrawing them without further validation. I've complied and validated my account further, but they're still refusing to recognize my validation, and now they're requesting I deposit more money, and in the process, pay additional fees in order to validate my identity and release my funds. Their customer service is a third party service that's not located in the same building as the administrators who are "handling" my case. This third party service has no way of contacting the individuals except via email, so there is no one from customer service who can help, and contact via email with them only shows they've "escalated" my ticket.kraken stole 300$ from me, exchanged it for cryptocurrency and wont allow me to sell it or transfer it, despite my compliance with all of their requests. I can't get in touch with anyone. Kraken is what seems like a legitimate business - albeit one that is probably dodging a significant amount of tax liability due to the nature of their business.I have an open ticket number with them: *** Similar issues by individuals can be found on the subreddit r/krakensupport

I had a few problems with this ***pany. First was a bank wire deposit that should have been posted to my account in 24 hours, but it took them days to apply my funds and multiple support tickets. This issue was resolved; however, I have another that has been outstanding for 2-weeks now and the ***pany has stopped responding. On March 15th, I transferred $1000 USD worth of MANA coin (cryptocurrency) from one service provider to another (coinbase.*** to Kraken.***). The exchange should have gone through in less than 15 min, but it did not. I gave both ***panies the benefit of the doubt and gave it a day or two before contacting anyone in regard. After speaking with a coinbase rep, it was confirmed that the transaction went through, and that Kraken received my transfer. The coinbase support rep advised me to speak with a Kraken support agent, which I did on March 19th. The representative acknowledged the mistake and asked that I be patient as they work to resolve the issue. After 10 days of silence, on March 29th, I contacted the ***pany to follow-up and received no response. I waited another 3 days for a response before sending another follow-up message on April 1, again requesting a status update. This message too went unanswered and I sent a final request on the morning of April 2 explaining my frustration, disappointment and intention of filing a claim with both the FTC and Complaintsboard.com if they did not respond promptly, which they did not. I have text correspondence for every interaction between myself and the support agents to prove my case. I feel this ***pany is deceptive; they acknowledged their mistake, told me they would fix it, then closed the line of ***munication without notice. The bottom line is that they *** me for $1000 and I just want my money back, or the market equivalent in MANA, which would be $1020 at the current rate.

On October 25/26 I transferred $250 to purchase cryptocurrency on Kraken's platform. I tried to purchase more, but I received an error message, so I contacted support. They let me know that if I wished to continue on the platform that I would have to: "1) Provide an Account Security Photo via our secure upload link. After reading Kraken's support article Beware of Scams, please provide a photo of yourself holding your ID document and a handwritten note stating: "For Kraken.com cryptocurrency exchange - Support Ticket # *** " "My email address is: *** "I have read and understood Kraken.com's Beware of Scams warning. I acknowledge crypto asset withdrawals are irreversible" the current date and your signature. Please ensure that: The photo is high quality and all details are clear. We can see both your arms holding up your ID and handwritten note (see example image below). I also had to answer other questions about scams.I felt the request was a violation of my privacy, so I let them know that I wished to have my money returned to me and go through their funding department. They then let me know they never received my transfer (on 10/30 from ***): "Kindly note that your recent transaction is failed. It never reaches to our system. We ask you to please check with your bank statement."I then forwarded them an image from my *** of America account (only of the transactions), which ultimately resulted in an email on 10/2 notifying me they would not release funds unless I sent them a bank statement: "You can withdraw remaining amount in USD, please reply to this email once the withdrawal has been requested, and attach a recent bank statement from within the last 3 months as proof of account ownership. Once we have a valid bank statement, we will be able to review and process your withdrawal."This also feels like a violation of privacy. They already have my bank account info, and have been sketchy about returning the funds.