Krystal review: Napkins

On January 17, 2024 @ approximately 8:00 p.m.

I stopped at Krystal on Old National hwy, college park ga. I purchased the 12 crystal special. I stop there about 2 to 3 times a month and I'm very familiar with how my food be bagged. When I got to eat I reached into my bag and all my napkins were balled up and that was very unusual. I was very upset so I called the store to speak with a manager. I told him that my napkins was balled up. He said that's how they come out of the dispenser, which is untrue. He sounded concerned until his employee start cussing me in the back ground. He then said he will replace my order, then he passed the phone to I guess would be another manager which was a female. She told me that the napkins comes like that and I told her that the napkins look like when a person has a cold and they throw each napkin in the trash balled up. Then she proceeded to say we can't replace your food. The thing about it is that I never mentioned food to neither of them. Then she put the male manager back on the phone and he repeated what she said about a replacement. I told him I was sorry and he was going to call corporate. I said No I am going to call that I know he's not going to because his cashier is disrespectful a customer right in front of him the manager. He said she wasn't cussing when I could clearly hear her. He never told her to stop. I'm very disappointed in Krystal because I've never been so humiliated from anyone there, when I told him how rude his employee was he hung up the phone on me.