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AllSole
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AllSole Complaints 3

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H
9:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

AllSole veja trainers ordered 21/12/18. paid next day delivery and still not received on 6th january 2019

I ordered my trainers on 21/122018. Paid £7.99 as I wanted them the next day for a Xmas present. Order number is [protected].
Tracking no. M7621590021812
To this date I have still not received them. I initially was told my parcel had been sent to the wrong depot. They were sent to Ipswich I stress of Milton Keynes. I was told I would get them in a couple of days. I accepted this as it was Xmas.
I complained numerous times to DHL and was assured each time my parcel would be delivered. I have now heard nothing and can not get through to them by phone any more. I called allsole on 31/12/2018 and the lady was very apologetic and offered me the £7.99 back and told me I would hear something for definite in 48 hours. It is now 7 days later and I have heard nothing!
I have paid a lot of money for something I wanted before Xmas to give as a present. It is now the second week of January and I still do not have my parcel. I am appalled at the service I have received and do not understand why it is taking so long to get a parcel from one depot to another?
I want someone to respond to this email within 24 hours and tell me exactly when my parcel will be arriving. It is unacceptable that I am having to ask this from a reputable company.
I have suffered a huge expense at the incompetence of allsole and their chosen delivery methods as I have had to buy extra gifts to compensate for not having what I originally ordered from yourself.
I look forward to hearing from you imminently and also to receiving my parcel. I expect a courier delivery at the very least to ensure I am not kept waiting any longer than necessary.

Thank you
Kind Regards
Hayley Kleiman

Contact number: [protected]

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S
2:55 am EST

AllSole horrible experience and incorrect size

Purchased two pairs of shoes. On pair was ok, the second one was too small. I contacted AllSole and asked for a replacement. I thought it would be easy to get a replacement pair because it was their mistake, but they refused to help!
They said that I ordered wrong size, but that was a total lie because I ordered two pairs in one size. Their customer service rep wasn't nice to me, and he was quite rude, and I think that's not a good way to do business. I will not buy from them again.

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2:43 am EDT

AllSole i'm very disappointed with allsole!

I have placed an order with AllSole over three months ago and still haven't received anything! After I paid I received a payment confirmation email and they promised that I'll get my shoes within two weeks.
Waited patiently and nothing arrived, so I contacted AllSole customer care service and they assured me that everything was fine. I decided to wait a bit longer, but it took me nowhere and I asked them to cancel my order, but there was no response!
I'm very disappointed with AllSole!

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Is AllSole Legit?

AllSole earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds AllSole to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, AllSole is known for their high standards and safety. If you're thinking about dealing with AllSole, it's wise to check how they handle complaints.

We found clear and detailed contact information for AllSole. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

AllSole has claimed the domain name for allsole.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Allsole.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Allsole.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

AllSole as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for AllSole have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up AllSole and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Allsole.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Adult content may be available on allsole.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • AllSole protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

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Overview of AllSole complaint handling

AllSole reviews first appeared on Complaints Board on Jun 21, 2016. The latest review veja trainers ordered 21/12/18. paid next day delivery and still not received on 6th january 2019 was posted on Jan 6, 2019. AllSole has an average consumer rating of 1 stars from 3 reviews. AllSole has resolved 0 complaints.
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  1. AllSole Contacts

  2. AllSole phone numbers
    +44 161 813 1478
    +44 161 813 1478
    Click up if you have successfully reached AllSole by calling +44 161 813 1478 phone number 5 5 users reported that they have successfully reached AllSole by calling +44 161 813 1478 phone number Click down if you have unsuccessfully reached AllSole by calling +44 161 813 1478 phone number 5 5 users reported that they have UNsuccessfully reached AllSole by calling +44 161 813 1478 phone number
    +44 844 453 3213
    +44 844 453 3213
    Click up if you have successfully reached AllSole by calling +44 844 453 3213 phone number 1 1 users reported that they have successfully reached AllSole by calling +44 844 453 3213 phone number Click down if you have unsuccessfully reached AllSole by calling +44 844 453 3213 phone number 2 2 users reported that they have UNsuccessfully reached AllSole by calling +44 844 453 3213 phone number
  3. AllSole emails
  4. AllSole address
    Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, England, Cheshire, CW97RA, United Kingdom
  5. AllSole social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
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