Krystal review: Service and lack there of

I'm astounded as to what just transpired. My wife and I decided to go to Krystals. We love Krystals and go quite often. Our son worked at this very on here on the Mary Esther cutoff. Hès going to be 49 in November. Thats how long we have been patronizing this particular establishment.

Thursday, February 29th in the afternoon we drove over and walked up to the order window. The salesperson was busy talking to a group of 4 at the drive through window. They were laughing and carrying on and we patiently waited. After several minutes he walked over to the order window, and he asked my wife what she wanted. She first ordered a coke Icee as the display out in front showed them. He told her we don't have those. She then ordered 2 cheese Krystals, chili cheese fries and a diet Coke which came to ten something. I then said I'm with her and I'd like 2 chili cheese pups, fries and a Coke Zero. He said we are out of hot dog buns and was walking away as he said it. I then said just give me two cheese Krystals with no onions. He glared at me and asked me what? As he didn't hear me. I said it louder. He said I (me) didn't have to take an attitude. I said I did not have an attitude. Isaid it louder so you could hear me. He said I don't like your attitude and I don't like waiting on people like you. He then brings my ticket (bill) and its $28. And change. I saw it and asked why it was $28 dollars when the wife's was around $10 and I only ordered 2 cheese Krystals and fries. He started screaming at me concerning my attitude.

and said I'm not waiting on you and as I had given him the ticket because I said you have the order wrong; he shoved the ticket at me and slammed the window shut. I did not want any more confrontation. I asked my wife to take the ticket as it had not deducted anything. She waited nearly 10 minutes before he would see her at the window. He told her it would take 24 hours for it to show up on my bank statement. As of this morning my money has not been refunded. Today is March 4th.

I understand his frustration as he was the only person I saw there. He tried to hear me with a radio playing and the drive-up window open.

Thats not my fault and no excuse. I wondered if he knew how to give a refund or correct his error in my order. In all my years I've never.. not anywhere been treated like this.

We went across the street to Sonic and the wife got her chili cheese fries and I a good cheeseburger. Cost $18.00.

Please refund my money. It won't stop us from visiting again unless he is at the window. I will then, question your judgement in character.

Sincerely

George and Nancy Pitts

Ft Walton Beach, Fl

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