Lakeside Pools & Spas’s earns a 1.0-star rating from 2 reviews, showing that the majority of customers are dissatisfied with their installations and services.
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My recently bought Hot Tub still malfunctioning despite repeated repair attempts
My recently bought Hot Tub (January ) still isn't working despite my repair attempts since October . Lakeside Pools Kingston missed three service appointments and scheduled another for December 21st. I called that morning to confirm the visit and asked if the tub needed water, as I had winterized it. They confirmed the visit and said no water was needed. Yet again, they didn't show up. The next day, a technician came and said he couldn't fix the tub without water. I had left a hose, but it seems he didn't want to fill it. After more calls and missed appointments, my Hot Tub is still broken, and I've lost faith in getting it fixed.
We got a pool and it was put in 2017
We got a pool and it was put in 2017. Right from the start, the concrete was done badly and cracked right away. The owner said it was the worst concrete he's ever seen. Plus, we never got our ladder and we've had a leaky pipe since day 1. They promised to fix it but it still hasn't been fixed and we still don't have a ladder. After a lot of back and forth with ***, they finally decided to put a coating on the concrete. But then they changed their mind and decided to rip it up and pour new concrete in May . But the new concrete was even worse than the first time. The so-called concrete "professional" tried to expose the concrete but didn't do it right. To fill in the holes, they poured some weird epoxy stuff on the concrete. It looks all weird and slippery when it's wet. We even have pictures of kids getting hurt because they slipped on the deck. And to make things worse, the concrete "professional" didn't order enough concrete so they had to pour it in two parts. Now the deck has different colors of concrete. The owner agrees that the deck needs to be replaced but hasn't given us a plan to fix it. So even though we bought the pool in 2017, we still don't have a ladder, we still have a leaky pipe, and the concrete deck is dangerous and poorly done. The product they gave us was done badly, they don't care about customer service, and they treat us like we're not important compared to new customers.
Is Lakeside Pools & Spas Legit?
Lakeside Pools & Spas earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Lakeside Pools & Spas. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Lakesidepoolskingston.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lakesidepoolskingston.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Lakesidepoolskingston.ca you are considering visiting, which is associated with Lakeside Pools & Spas, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Lakesidepoolskingston.ca has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The lakesidepoolskingston.ca may offer a niche product or service that is only of interest to a smaller audience.
Lakeside Pools & Spas Reviews 0
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About Lakeside Pools & Spas
One of the key factors that sets Lakeside Pools & Spas apart is their unwavering commitment to customer satisfaction. They prioritize understanding their clients' needs and preferences, ensuring that every project is tailored to meet individual requirements. Whether it's a residential pool installation or a commercial spa renovation, their team of skilled professionals works diligently to deliver exceptional results.
Lakeside Pools & Spas takes pride in their attention to detail and meticulous craftsmanship. Their team consists of highly trained technicians who possess extensive knowledge and expertise in all aspects of pool and spa construction, maintenance, and repair. From the initial design phase to the final installation, every step is executed with precision and care.
In addition to their exceptional workmanship, Lakeside Pools & Spas also offers a wide range of services to cater to various needs. They specialize in pool and spa construction, providing innovative designs that seamlessly blend with the surrounding landscape. Their team also excels in pool renovations, transforming outdated or damaged pools into stunning and functional spaces.
Furthermore, Lakeside Pools & Spas understands the importance of regular maintenance to ensure the longevity and optimal performance of pools and spas. They offer comprehensive maintenance packages, including cleaning, water testing, equipment inspection, and repairs. By entrusting the care of your pool or spa to Lakeside Pools & Spas, you can enjoy peace of mind knowing that it will be kept in pristine condition.
Beyond their exceptional services, Lakeside Pools & Spas is known for their professionalism and dedication to customer service. They prioritize open communication, ensuring that clients are kept informed throughout the entire process. Their friendly and knowledgeable staff is always ready to address any questions or concerns, providing personalized assistance and guidance.
Overall, Lakeside Pools & Spas is a trusted and reliable company that consistently delivers outstanding results. With their expertise, attention to detail, and commitment to customer satisfaction, they have become a go-to choice for all pool and spa needs in Kingston and the surrounding areas.
Overview of Lakeside Pools & Spas complaint handling
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Lakeside Pools & Spas Contacts
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Lakeside Pools & Spas phone numbers+1 (613) 767-6771+1 (613) 767-6771Click up if you have successfully reached Lakeside Pools & Spas by calling +1 (613) 767-6771 phone number 0 0 users reported that they have successfully reached Lakeside Pools & Spas by calling +1 (613) 767-6771 phone number Click down if you have unsuccessfully reached Lakeside Pools & Spas by calling +1 (613) 767-6771 phone number 0 0 users reported that they have UNsuccessfully reached Lakeside Pools & Spas by calling +1 (613) 767-6771 phone number
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Lakeside Pools & Spas emailsoffice@lakesidepoolskingston.ca10%Confidence score: 10%sales@lakesidepoolskingston.ca10%Confidence score: 10%Salesadmin@lakesidepoolskingston.ca10%Confidence score: 10%Itinfo@lakesidepoolskingston.ca10%Confidence score: 10%Support
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Lakeside Pools & Spas address1770 Bath Road, Kingston, Ontario, K7M 4Y2, Canada
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Lakeside Pools & Spas social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
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