CB Cars and Trucks Land Rover rip off

Land Rover review: rip off 4

Pam of US

Jun 14, 2009 3:51 pm EDT

Resolved

Featured review

My 2004 Range Rover had only 37147 miles on it. The car broke down on a county road late at night while on a road trip with my three small kids in the car. We bought this car for safety during trips and instead we were left stranded in NC, scared, in the dark with a broken down car on an unknown road. There were no taxi, rental cars or tow trucks anywhere. EVERYTHING was closed. Our cell phone would not work since we were out of range.

We stayed on the road several hours hoping someone would come by. No one did, finally we decided to try to start it, and we were hardly able to drive – there was smoke coming out of the car. We found a dealership in Cary NC and left the car there. They called us the next day and said the differential broke, and the Catalyst assembly also had to be changed. They charged me a total of $3693.99 for the related repairs, which was outrageous. There were lots of extra rip-off charges in there like 'freight' to get the parts ($150.) Checking the service engine light ($95) I tried to explain to the customer service that the car was recalled for the differential and that the catalyst should have been covered under the 'Fed. Emissions' warranty, but they refuse to reimburse me. Our trip was ruined and we were stuck paying for a rental car for a week while they made the repairs. This car is dangerous and unsafe. Do not think you can go on a trip in a Landrover, because you could end up stranded and alone. WHAT A RIP-OFF!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments

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mpanico

Emeryville, US

1 comments

mpanico of Emeryville, US

Aug 06, 2009 4:56 pm EDT

We bought a 2004 Range Rover HSE from BMC (British Motor Corp) San Francisco, CA. We have had nothing but problems with it from day 1. At last, my wife was driving home from work on Hwy 92 in San Mateo (Bridge) and the SUV blew up. She was 9 months pregnant and the cars transmission went. We have never serviced it at any other dealer other than BMC & Range Rover of Redwood City. No 3rd party repairs. We had it serviced at BMC for every service and fluid change well after the warranty expired at 50K. She had to abandon the car after being told Range Rover Roadside could not be there for an hour plus. She had to then walk down the on ramp at 9 at night and call a cab. The repairs required were: New Transmission & Converter, New Radiator, Thermostat and Alternator. $12, 000. The radiator would be our 3rd replacement in 75K. The service department mentioned that the radiators go and sometimes do not message the dash and the car/ transmission then over heats. This seems to be a typical issue as the thermostat is a BMW electric unit and electric units in liquid do not mesh. Upon writting several letters to Land Rover NA, they were all dismissed as Sorry, due to the poor economic times, Land Rover of NA will not assist in any compensation. The dealership said we had a strong case, but it was up to LRNA. This is our 3rd Range Rover, bought Brand New and now our LAST. We love the car, but the company and its service reliability and honor is horrible. Please think about that when your buying a car for the family. Panico Family.

the hat

Palmdale, US

2 comments

the hat of Palmdale, US

May 20, 2011 10:49 am EDT

I would NEVER, EVER recommend a Land Rover to anyone. Expensive cars that are built like Yugos. My 2005 LR3 has had it's share of problems. I've had to replace headlight bulbs about 12 times so far! The tail gate broke and you can't open the back. The dealer said it would cost $600 to fix... I got it fixed today at a local repair shop for $115. And that included tail light bulbs replaced. Land Rover cars are horrible! And the dealers are blatant thieves.

Frederick Robinson

Houston, US

1 comments

Frederick Robinson of Houston, US

Jun 23, 2012 1:59 pm EDT

Verified customer

I bought a 1999 HSE from a guy in NW Houston. He was only too happy to unload this POS on my for 3300.00 It drives great, it blows cold AC., but since i've had it, i've spent nearly twice what i paid for it.

first the Key FOB broke, it cost 700+ for them to send me this ancient looking control two weeks later. the sun roof track broke, they told me it would cost 2800.00 to replace the parts, later it was 2900.00 for brakes and shocks, and then the last straw was 3000k for the catalytic converter...

back story.., one of my "wallet siphoning" trips to RR North Houston, I had a head lamp reflector lamp come off and a fuel issue that caused my check engine light to come on.

i paid 1300.00 for that, but the week later, the reflector came off and the check engine light came back on..

they told me the "code" was new on the check engine soon. and to bring the truck in so they can see if i had done something to the light which is really only a snap in..

wait., what?! they told me that i had to pay almost 300.00 for a whole light assembly, but what they really did was snapped in a reflector?..

range rover has a monopoly in the city, because not many people can repair them. they treat you any kind of way, because they know people almost have to rely on them for service.. that really sucks.., when i left today to get my reflector looked at, one guy told me it would be in on mondy june 25. then i got another call that said it would be in in a few weeks...

i'm going to do my best to trade this vehicle in and for as long as i live, i never ever want to have dealings with the lying, cheating, stealing, range rover or their product again.

Ric Shaffer

1 comments

Ric Shaffer of US

Dec 09, 2015 2:30 pm EST

Oil change turned into $3900 nightmare. Who would have thought that each service would cost a little under 1/10th the purchase price. They claim they are the only ones who can change the oil and have the filters. Its price fixing and should be illegal!

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Land Rover Contacts

Land Rover phone numbers

1800 625 642
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+33 9 77 40 40 10
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More phone numbers

Land Rover emails

info@landrover.com

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Support

crclr@landrover.com

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dpo-jlr@altij.com

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More emails

Land Rover address

Abbey Road, Whitley, Coventry, England, West Midlands, CV34LF, United Kingdom

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