Lane Bryant
Reviews and Complaints

To whom it may concern:

Hello,

I placed an order on December 8th for four items, which was two pajamas gifts sets, and a pajamas set that was sold separately which consists of a top and bottoms. I never received an confirmation email regarding the order. I called Lane Bryant and spoke with a representative who gave me the order number and said my items will be delivered by December 16th. However, a few days later, only my pajamas top was delivered. I called back, and the representative told me that my two pajamas sets were cancelled due to not being in stock, and they were in the process of shipping out the pajamas bottoms. I waited and December 16th came and went, I called back and spoke with the representative Julie, I explained that I will be leaving to go out of town and I won't be back until next year. She explained that they will be able to expedite my package for either 12/21 or 12/22. She said they will send me an email regarding the order. However, I never received an email regarding the order, the only email that I received was a customer service email regarding if I was satisfied with the call. However, I called Lane Bryant on 12/22 and spoke with a representative name Kim- reference number [protected]. Kim was rude, disrespectful and refused to listen and understand the situation. She kept asking for the new order number, which I did not understand because I never received a new order number. She said in order for my shipment to be expedited and new order number was generated. I explained that Julie the previous rep. used the term expedited and did not provide or suggested that I will receive a new order number. Kim refused to listen and kept repeating herself. I offered her the name of the representative that I spoke with, she replied "we don't do name, we look at notes." She displayed lack of compassion and empathy and when I asked to speak to a supervisor; it was like she ignored my request and continued to speak over me. She insisted that she will put me on hold, later she returned to the call and gave me her name and reference number before she transferring me to the supervisor Thomas. Thomas was nice and understood my frustration. He answered my questions regarding the order and explained that due to the postal service, very little can be done. He attempted to rectify the situation with a coupon, but I explained that I don't want to conduct business with Lane Bryant any longer. At this point, I would like to return the item that I did receive in the mail, and if the pajamas pants is delivered; I will be returning them as well. I will not conduct business with any company that allows employees to display this level of disrespect and also unable to provide me the service/product in a timely manner.

Basically, I was charged more than I agreed to on an online order. A recent promotion was get $100 off $200 order. I placed an online order then received an email stating my order was updated. The updated information was canceled items from my order. When the items were canceled this brought the actual order total to under $200, therefore I did not receive the $100 off. I call customer service and spoke with a customer service supervisor name tom or thomas who explains I got a good deal anyway without the $100 off and why I was complaining. Honestly, I never spoke with anyone so rude. I love lb! Because of this rude employee with title of supervisor I will never do business with lb or any of their other companies in the future.

Your store hours got changed due to covid. Sign on door says you will open at 12:00. Got to store at ten and w@ited. At five minutes to twelve you put up a sign will open at one. Several customers left mad... Ups could not get in for a delivery. Terible service... The staff saw all the people waiting and made no apology for the inconvience.

Years ago your panties fit correctly. They covered my bottom. Now they don't. Bought a bigger size, but still yet they just ride up my back, past my pants. Wish I could say it was me that I'd gained too much weight. But sadly, no it is the decreased quality of your product. Or maybe it is a lack of variety to fit every woman. But they had fit at one time. Please improve your product or I will be forced to go elsewhere.

I made purchases from a customer service representative over the phone on 3/12, 3/14/20 & 3/15/20. The orders were ship to store pick up. The stores closed due to covid-19 & I received a email saying my orders were going to be cancelled and a refund would be issued. I called to see if my order could be sent to my home instead of canceling. I spoke with a unconcerned supervisor name Nelson (#[protected]) that would not assist me. He spent more time debating than being helpful. I explained to him that I understood the stores being closed and delivery to them would be possible but; the order still was in transition and could simply be shipped to my home by contacting ups. He refused and I shop with lane Bryant really often. I feel the company should know about the way he handled this situation. When I explained that other stores are sending the orders to customers home; he stated that he had nothing to do with other stores. I even asked him about the orders that I have waiting at the store already received; he told me they would be canceled also. I spoke with a manager at the store and was reassured the orders would remain at the store until they reopened. He argued that also. I am extremely angry and disappointed with lane Bryant. I feel I wasn't valued at all and I spend a great amount of money with them.

I purchased a year ago my sports bra and 2 cotton from lb. I spent quite a bit on these items, but now the sports bras wire is poking through and is so painful to wear. I tried to see if I could sew it but it can't be done. The 2 cotton bras have no support anymore. They were so comfortable when I purchased them but a year later and I literally can't wear them anymore. Is there anything that can be done?

I am writing this in regards to an experience I had with a Mr Chavez when calling to discuss my payment options on my Lane Bryant and Victoria Secret card. I have missed payments and was calling to discuss payment options. Mr Chavez was very short with me and when I repeatedly asked about the hardship offer he kept not answering me about it. He was very condescending. I have had a hard time and gotten behind on payments with several credit cards. He was the only one that I have spoken to that I felt like he was attacking me instead of trying to help. I have never complained on a person before but after the way he made me feel I would hate for anyone else to feel the same way.

I received my new card in the mail and hadn't activated it yet. I finally did and was transferred to a customer service rep. I verified my name and address. For whatever reason the rep could not get my street address correct and I repeated 3 more times with her still not hearing it correctly or what ever reason. She started arguing with me to slow down and not to talk so fast. After enough of her sassy nasty attitude, I asked to speak with someone else and she immediately got mad and said there was no one else and she stated she was the only one and to just give her my information again. I asked again to speak with a supervisor and she hung up on me.

On yesterday September 7, 2019 while shopping at Lane Bryant my daughter was follow around the store while I was trying on clothes. She stated each time she brought an item from the fitting room to get another size. Three of the workers were following her and watching. I spent $189.00 for my daughter to feel uncomfortable, beside that I was over charge. I brought a strapless bra to be exchange or return. The clerk charge me the bra again, she did not exchange the item. Now on a beautiful Sunday instead of relaxing I have to bring the item back for a double return. I love shopping at Lane Bryant it is my favortie store. Yesterday was truly hurting. I told my daughter when she goes back out to tell the clerks "can I help you because you guys are watching me toooo much."
She did not because she does not like confrontation. Store number 06242.

Best Regards,
Unsatisfied Customer

I am very upset and thinking about no longer shopping at LB. I have been trying to resolve this every since 7/9/2019. All these number I have given to call is NO HELP! I love shopping to LB and I am trying so hard to find the check and take care of it. Please someone help me find it . It was written on July 5, 2019 and returne to my bank on July 9, 2019. My bank tol me they sent it back to Lane Bryant and Lane Bryant said call my bank or go back to the store where I wrote the check.
I WANT TO RESOLVE THIS SO I WILL BE ABLE TO WRITE CHECKS TO LANE BRYANT HELP ME PLEASE !
Sherry Douglas
[protected]
2479 Bodcau Dam Road Benton La. 71006

To whom this may concern:

I am disappointed in Lane Bryant's customer service department. I earn $75 in real women dollars that expired two days ago. I reached out asking if I could have an extension on the RWD to purchase items through the website today and was told no. Given the amount of money I spent through Lane Bryant, I expected that such a minimal exception could be made. Given the size of the corporation one would think the company would want to maintain its regular customers.

I would like someone to reconsider the extension request for my $75 RWD. It is not considerably a large amount of money to make a customer happy. But would definitely show you had excellent customer service and care about your shoppers.

Please reconsider so I can continue shopping with your store. I really don't want to take my business elsewhere but out of principle I will. Word of mouth goes a long ways and I'd love to share that Lane Bryant stood by its customer

Ok on i believe 8/2 i went on your site after seeing a email for $20 off full price bra well i looked around seen the scoop neck bralette one and put in my cart well the bra was $20.99 my total came to .99 $1.07 with tax i thought Woow now that's a deal so i order 4 more, they charge my card 5x for 1.07 that's still on hold but 2 days later they cancel my order! Well i chat will a couple rude people who just don't care not going to honor it the computer made a mistake and that's it pretty much your SOL which is bs! So i decided i will email and speak about it, well next morning i read a email stating they would honor it just purchase the bra and call back within 14 days and they would fix it so i didn't want to order and them not fix it so i decided i would chat and have them do it so i can make sure it worked! Well got the same rude one from day before so i emailed back pretty much a back and forth thing! But i tell you what i WILL NOT shop with a company who does not honor their prices nor stand by their word, i never put in a code i put a bra in cart said $.99 i ordered and now canceled due to company site messing up, don't understand how that's my fault i mean my card was still charged rather y'all still got on hold or not it's pulled on hold as we speak still this is false advertisement, not honoring YOUR price online and not standing by your word as the representative said y'all would honor! This company is bogus is what I'm getting out of it!

Lane Bryant talks a lot about making people feel good and being more responsible than other retail stores. Sadly my experience left me upset with the store and feeling that Lane Bryant does not respect people. I was called for an interview at 2 pm and had to wait 30 minutes before finally getting interviewed. Then during that time the manager went on her phone during the interview. Which to me showed lack of respect. After that she told me she would call me during the week. I never got a call and had to call for myself. Then she made excuses and lied again saying she would call next Sunday. I never got a call. It makes me feel that Lane Bryant doesn't take the time to find good managers if that's who they put in charge.

I bought a pair of these crops for work in April. I wore them a total of three times and they ripped on both sides. I contacted customer service and they responded by saying it was "normal wear and tear"
I have shopped and spend hundreds of dollars in the store to have this kind of response. So with that said I will no longer shop here and will let others know the poor quality clothing you sell.

Dear Lane Bryant:

I recently bought a "Cacique 42C Unlined lounge bra" from Lane Bryant. I do not have the receipt but that is what it says on the tag. It is very hard for me to find a bra that fits me, but this one fits me perfectly. I would like to buy at least 2 others of the same bra, preferably tan but I will take black, or other available color, and will continue to buy this bra when the old ones wear out. However, when I called your phone number today, June 18, 2019, to order the bra, your representative on the phone had NO idea whatsoever of what I was talking about. It was like the product did not exist but of course it does becuase I am wearing one right now.

Please tell me how I can order this product.

Thank you,

Elena Schumann

phone: [protected]

email: [protected]@cox.net