LBC Express’s earns a 1.0-star rating from 2815 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Complaining about delivery
Sana naman tadtarin nyo ng tawag mga pagdedeliveran nyo, magtetext kayo ng umagang umaga na dadating yung parcel, wala man lang kayong indicated time, kung di ko pa itratrack, di ko pa malalaman na nareturn na sa SCS RETURN HUB, napakatanga ng service nyo sa totoo lang, di nyo pwedeng irason na hindi macontact ang customer kung ISANG beses nyo lang tatawagan mga hinayupak kayo
Plants/delayed movement of parcels
How many days does the parcel will stayed at the branch? I sent a my 5 boxes parcels last May 17 at Solano Branch were the is a employee who has a bad attitude a fat girl na akala mo kung sino suplada. When ever I tracked my parcels they are still at the branch anu yon bubulukin muna bago I moved?
Hindi nagrereply ng txt msg/inquiry
Nag inquiry PO ako using txt dahil wala akung pang tawag Ng time na Yun... 1pm PO ako nagtxt Tapos nasundan pa Ng mga tatlong beses until malapit na pong mag 5 pm nakapagtxt PO ako sa staff ng untouchable ka ata dyan mam sa inis ko Kasi Hindi sya talaga magreply Kasi busy daw sya at Hindi nya mapansin Ang txt... after Ng pagtxt ko Ng ganun nagreply sya gamit ibang number.. screenshot ko po conversation namin hopefully nakakaintindi Kayo Ng bisaya or cebuano language Kayo na PO humusga
Desired outcome: Deciplinary action
Staff service
Staff Here in Barretto Olongapo City Branch are Lazy the closing time is 6pm but they dont want to accept transaction at 5 pm he said because the transaction he will make today will not be counted it still early but they dont want to work just they are sitting and they dont wan to make any transaction because I think they closed already the account for the day, I dont know but still are very and very unprofessional
Desired outcome: Tell the staff not to be lazy and entertain the client especially still early to close the account
Remittance
Im complaining regarding the services of your staff on lbc 11th ave branch caloocan.. Even though it is still early the staff there are not receiving money remitance they're saying that it's cut off already even though its just 4pm and the store closes at 6pm. Please make some disciplinary action regarding this matter the name of the staff is jeff
Customer service
I would like to make a complaint with your girl representative at A. Bonifacio branch.
She is not approachable nor accommodating. Doesn't know how to smile.
1st visit..."papalitan nyo ng name!"...instead of "need nyo po icorrect ung name pra po mareceive nyo"...sarcastic magsalita, nde marunong magexplain ng maaus.
2nd visit...when I gave her my tracking no. She said "wala...walang email"...instead sna sa mas maaus na way na wala pa po narereceive pa follow up nlng po sa sender.
Same tone sa ibang customer. Maaus xa kknakausap pero prang siga galit sumagot.
Rude customer service.
Desired outcome: Improved attitude, train your representatives buti sna if bastos ang customer eh nee naman.
Ozamiz delivery team
What are these guys doing?
my package arrived from luzon to mindanao for only 5 days.
Received in out city distribution team the same day. Now that it's already in out city branch, it took already more than a week and ky package still not released or delivered...
Ozamis city is a very small city, what does ozamis delivery team do for 7 days? trying to ship my package ozamis to ozamis and takes more than a week ?
About services of the dilivery man
2 dyas attempted already my parcel to delivered but it always failed because im at work with the office hours, and my daugther called me when the next day attemp to deliver in order i will be able to go home because.my work is is only in the next brgy. Where i lived but the delivery man doesnt call or inform or contact me that he will deliver my parcel.. im badly need my parcel right now thats why i even sacrifice to get undertime at my work..the delivery man dont coordination with the costumer... this is my track no. [protected] i didnt know the name of that delivery boy.
Shipment
I am expecting my parcel today May 5, 2021 because the tracking says
"the item is for delivery". Unfortunately the status changes to "the shipment is with a concern" How? your rider didn't even call me to the contact no. attached. Tinamad na naman siguro yung taga deliver nyo. Wake up LBC dami nyo complain regarding sa shipment nyo.
Shipment issue / wrong address and wrong mobile number
Good Day!
I've been expecting parcel delivery from Manila to Mabalacat, Pampanga between April 24 to 30, 2021.
April 30, 2021 - no deliveries. I checked the tracking # and to my surprise, my shipment has a concern. I sent email to customer service.
May 3, 2021 - Customer Service responded thru email that the issue was incomplete address and inactive #.
May 4, 2021 - responded via email.
May 5, 2021 - sent follow-up email to customer service
May 5, 2021 - check tracking and my parcel has been returned to shipper
May 5, 2021 - called customer service, not quite helpful and not apologetic (her tone of voice)
Now, they will pass the ball to the customer to coordinate with the shipper about the lapse of LBC? Why?
From April 23-30, 2021, no calls, no sms about the update of the parcel, then you will just report that the number is not working and address is incomplete? This is not the first time that I ordered to this store. The first time I ordered last February 2021, you also facilitate the delivery.
So disappointing.
Also, please improve your after sales. You have been telling the universe that you are the largest Express Courier, Cargo, and Money Remittance service company in the Philippines and you serve Filipinos with our excellent service no matter where in the world they may be. I think this is case to case basis.
Please do not pass the agony to the sender. Your customer service representatives should empathize with your customers and should be willing to assist them.
Quick action. Prompt action.
LBC RIOTUBA BATARAZA PALAWAN PHILIPPINES branch have a very bad service. Very bad attitude of employees. My parcel that is already 3 days in their branch is still there, they don't want to release it, because they are lazy to process the parcel. Even if i go there to pick up may parcel that i know is already there, they said even if it is already here they will not release it because they haven't process it yet. Imagine 3 days already and they didn't process it. I really want to claim my property, they don't have the right to hold it for too long without valid reason. The LBC management have no action about this.
Unethical behavior and opening documents
Inappropriate behavior of staff! (san juan agora branch)
Product not received and Poor Performance
Hi.
I just want to complain about the branch of Pasong Tamo Makati and for the riders of the Caloocan branch. I hope you can locate who the one who delivered our item. He said that the item was incorrect and the number cannot be contacted and my number was not there which is not true. my number was there and the address was correct. I want to complain about their Poor services. I complained about it last (Wednesday) April 21, 2021, to the branch and we talked about how to settle it (yesterday) April 22, 2021, and that they will urgently deliver it today (April 23, 2021). My employee's authorized person was there today to claim the item but they said that it was still in the warehouse even though we already paid for it! How come?! I hope you will take action regarding this! We are your regular customer and we hope that you will take action.
There is the details.
Sender
Absolute Employment Management Solutions Inc.
Receiver
Julius Emmanuel Cantuba
Tracking
[protected]
The Address that they said was incorrect
#08 Ilang-Ilang St. Package 8 Brgy. 178 Camarin Caloocan City, Metro Manila
Late delivery!
Oh? Asan na ung delivery? Tagal na ah! NCR lang galing dapat 2days lang yan! Umabot na ng 5days. Wala pa rin! Tumawag na ako customer service! Wala pa rin.
Desired outcome: NEED IT TOMORROW!!
Parcel claimed but no parcel arrived
You notified me early in the morning that my parcel will be delivered within the day but when I tracked my parcel it was already claimed but no parcel arrived. Please help me with my concern. Thank you
Disbursal of earnings
My parcel was claimed by my customer last March 31, 2021.
Disbursal of earnings should be 3 to 5 business days, however it's 12days already and haven't received/deposited the payment of my customer to my default bank account.
We also need our funds.
Heads up LBC Mexico Pampanga Branch.
I already emailed customer service multiple times and I am only getting a same response from your agents with no resolution to my concern.
Imagine, 12 business days already.
Credentials and ID
I'm complaining about the shipment issue, my friend sent me my credentials and ID from my school. March 13, 2021 she sent me my credentials and my parcel still hasn't arrived. My name is Shane Umali, 0500 Humayao Langkaan II, Dasmarinas City, Cavite. Contact me: [protected]. My friend's name, Princess Rhenan Valenciano, shr located Meycauayan Bulacan.
Desired outcome: My carrier to arrived before May 2021
For delivery
Bakit po ganun. Yung nakalagay sa tracking number is for deliver na ng march 31 pero hindi pa din nadedeliver wala naman po nagetetext na idedeliver or nandito na yung delivery man.
Tracking number : [protected]
Delivery failed tracking no 81138507697
As per customer service delivery failed because my address cannot
be found. However, no one contacted me to check my location and ask for landmark.
Now my delivery was delayed! :(
Would it be possible to inform your rider to call me if they can't find my location?!
Desired outcome: Rider should call me and ask dor my location or landmark!!!
Refund
Nakiusap ako na huwag muna e remit sa seller yung payment ko kasi COD naman pero di nila sinuli pera ko kasi automatic daw ma send ang pera kapag pumirma na sa digital device.
Inaksyonan ko naman agad pagkadeliver sa akin para mabawi ko pa yung binayad ko. Pwede naman siguro na e return to seller na lng yung parcel kasi di naman tama yung pinadala. Di ako pinagbigyan at ibibigay or binigay na ba yung pera sa seller kahit nagreklamo nako sa branch nila. Sa katrabaho ko nakakuha nga sya ng refund from LBC pero sakin wala.
I begged LBC not to remit my payment to the seller first because it was COD but they didn't return my money because they said the money would be sent automatically when I signed on the digital device.
I took action immediately after it was delivered to me so that I could get back what I paid for. Maybe the parcel can be returned to the seller because it wasn't sent correctly to me. I was not given and will give or have the money been given to the seller even though I complained to their branch. My co -worker did get a refund from LBC but I didn't.
Desired outcome: Give my refund
LBC Express Reviews 0
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About LBC Express
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4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
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Overview of LBC Express complaint handling
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LBC Express Contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 03, 2024
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Nagpadala ako sa LBC sumulong st. San Roque Antipolo City Rizal ang binayaran ko ay door to door delivery bakit pagdating doon ipapick up na sa Buug branch? Tama ba na sabihin Ng teller dito sa antipolo branch na ipapick up nalang sa branch so kami na customer ninyo nagbayad kami Ng Tama at Mahal pa kami pa mamoblema sa pagdeliver ninyo alam ba ninyo na panloloko na ginagawa ninyo! Door to door ang usapan dito tapos pagdating doon ipapick up nyo? Ngaun Hindi ko ipapick up doon until tomorrow tapos kung Hindi mahatid bukas Hindi ko na ipaparecieve ang item ipapabalik ko dito sa antipolo yung item at kunin ko ung bayad ko. Imbes na umaasa kami na makatulong kayo Hindi pla dagdag pa kau sa problema!