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1.0 4 Reviews 2812 Complaints
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LBC Express Complaints 2812

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J
2:28 am EDT

LBC Express Complaining about delivery

Sana naman tadtarin nyo ng tawag mga pagdedeliveran nyo, magtetext kayo ng umagang umaga na dadating yung parcel, wala man lang kayong indicated time, kung di ko pa itratrack, di ko pa malalaman na nareturn na sa SCS RETURN HUB, napakatanga ng service nyo sa totoo lang, di nyo pwedeng irason na hindi macontact ang customer kung ISANG beses nyo lang tatawagan mga hinayupak kayo

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J
Joseph Recaña
Antipolo, Rizal, PH
Jun 10, 2021 5:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nagpadala ako sa LBC sumulong st. San Roque Antipolo City Rizal ang binayaran ko ay door to door delivery bakit pagdating doon ipapick up na sa Buug branch? Tama ba na sabihin Ng teller dito sa antipolo branch na ipapick up nalang sa branch so kami na customer ninyo nagbayad kami Ng Tama at Mahal pa kami pa mamoblema sa pagdeliver ninyo alam ba ninyo na panloloko na ginagawa ninyo! Door to door ang usapan dito tapos pagdating doon ipapick up nyo? Ngaun Hindi ko ipapick up doon until tomorrow tapos kung Hindi mahatid bukas Hindi ko na ipaparecieve ang item ipapabalik ko dito sa antipolo yung item at kunin ko ung bayad ko. Imbes na umaasa kami na makatulong kayo Hindi pla dagdag pa kau sa problema!

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M
5:09 pm EDT

LBC Express Plants/delayed movement of parcels

How many days does the parcel will stayed at the branch? I sent a my 5 boxes parcels last May 17 at Solano Branch were the is a employee who has a bad attitude a fat girl na akala mo kung sino suplada. When ever I tracked my parcels they are still at the branch anu yon bubulukin muna bago I moved?

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S
8:58 pm EDT

LBC Express Hindi nagrereply ng txt msg/inquiry

Nag inquiry PO ako using txt dahil wala akung pang tawag Ng time na Yun... 1pm PO ako nagtxt Tapos nasundan pa Ng mga tatlong beses until malapit na pong mag 5 pm nakapagtxt PO ako sa staff ng untouchable ka ata dyan mam sa inis ko Kasi Hindi sya talaga magreply Kasi busy daw sya at Hindi nya mapansin Ang txt... after Ng pagtxt ko Ng ganun nagreply sya gamit ibang number.. screenshot ko po conversation namin hopefully nakakaintindi Kayo Ng bisaya or cebuano language Kayo na PO humusga

Desired outcome: Deciplinary action

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H
6:38 am EDT

LBC Express Staff service

Staff Here in Barretto Olongapo City Branch are Lazy the closing time is 6pm but they dont want to accept transaction at 5 pm he said because the transaction he will make today will not be counted it still early but they dont want to work just they are sitting and they dont wan to make any transaction because I think they closed already the account for the day, I dont know but still are very and very unprofessional

Desired outcome: Tell the staff not to be lazy and entertain the client especially still early to close the account

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N
5:49 am EDT

LBC Express Remittance

Im complaining regarding the services of your staff on lbc 11th ave branch caloocan.. Even though it is still early the staff there are not receiving money remitance they're saying that it's cut off already even though its just 4pm and the store closes at 6pm. Please make some disciplinary action regarding this matter the name of the staff is jeff

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A
4:05 am EDT

LBC Express Customer service

I would like to make a complaint with your girl representative at A. Bonifacio branch.

She is not approachable nor accommodating. Doesn't know how to smile.

1st visit..."papalitan nyo ng name!"...instead of "need nyo po icorrect ung name pra po mareceive nyo"...sarcastic magsalita, nde marunong magexplain ng maaus.

2nd visit...when I gave her my tracking no. She said "wala...walang email"...instead sna sa mas maaus na way na wala pa po narereceive pa follow up nlng po sa sender.

Same tone sa ibang customer. Maaus xa kknakausap pero prang siga galit sumagot.

Rude customer service.

Desired outcome: Improved attitude, train your representatives buti sna if bastos ang customer eh nee naman.

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X
3:08 am EDT

LBC Express Ozamiz delivery team

What are these guys doing?
my package arrived from luzon to mindanao for only 5 days.
Received in out city distribution team the same day. Now that it's already in out city branch, it took already more than a week and ky package still not released or delivered...
Ozamis city is a very small city, what does ozamis delivery team do for 7 days? trying to ship my package ozamis to ozamis and takes more than a week ?

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A
2:40 am EDT

LBC Express About services of the dilivery man

2 dyas attempted already my parcel to delivered but it always failed because im at work with the office hours, and my daugther called me when the next day attemp to deliver in order i will be able to go home because.my work is is only in the next brgy. Where i lived but the delivery man doesnt call or inform or contact me that he will deliver my parcel.. im badly need my parcel right now thats why i even sacrifice to get undertime at my work..the delivery man dont coordination with the costumer... this is my track no. [protected] i didnt know the name of that delivery boy.

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M
10:21 pm EST

LBC Express Shipment

I am expecting my parcel today May 5, 2021 because the tracking says
"the item is for delivery". Unfortunately the status changes to "the shipment is with a concern" How? your rider didn't even call me to the contact no. attached. Tinamad na naman siguro yung taga deliver nyo. Wake up LBC dami nyo complain regarding sa shipment nyo.

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R
4:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express Shipment issue / wrong address and wrong mobile number

Good Day!

I've been expecting parcel delivery from Manila to Mabalacat, Pampanga between April 24 to 30, 2021.

April 30, 2021 - no deliveries. I checked the tracking # and to my surprise, my shipment has a concern. I sent email to customer service.
May 3, 2021 - Customer Service responded thru email that the issue was incomplete address and inactive #.
May 4, 2021 - responded via email.
May 5, 2021 - sent follow-up email to customer service
May 5, 2021 - check tracking and my parcel has been returned to shipper
May 5, 2021 - called customer service, not quite helpful and not apologetic (her tone of voice)

Now, they will pass the ball to the customer to coordinate with the shipper about the lapse of LBC? Why?

From April 23-30, 2021, no calls, no sms about the update of the parcel, then you will just report that the number is not working and address is incomplete? This is not the first time that I ordered to this store. The first time I ordered last February 2021, you also facilitate the delivery.

So disappointing.

Also, please improve your after sales. You have been telling the universe that you are the largest Express Courier, Cargo, and Money Remittance service company in the Philippines and you serve Filipinos with our excellent service no matter where in the world they may be. I think this is case to case basis.

Please do not pass the agony to the sender. Your customer service representatives should empathize with your customers and should be willing to assist them.

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F
10:27 pm EDT

LBC Express Quick action. Prompt action.

LBC RIOTUBA BATARAZA PALAWAN PHILIPPINES branch have a very bad service. Very bad attitude of employees. My parcel that is already 3 days in their branch is still there, they don't want to release it, because they are lazy to process the parcel. Even if i go there to pick up may parcel that i know is already there, they said even if it is already here they will not release it because they haven't process it yet. Imagine 3 days already and they didn't process it. I really want to claim my property, they don't have the right to hold it for too long without valid reason. The LBC management have no action about this.

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G
5:41 am EDT

LBC Express Unethical behavior and opening documents

Inappropriate behavior of staff! (san juan agora branch)

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M
3:19 am EDT

LBC Express Product not received and Poor Performance

Hi.

I just want to complain about the branch of Pasong Tamo Makati and for the riders of the Caloocan branch. I hope you can locate who the one who delivered our item. He said that the item was incorrect and the number cannot be contacted and my number was not there which is not true. my number was there and the address was correct. I want to complain about their Poor services. I complained about it last (Wednesday) April 21, 2021, to the branch and we talked about how to settle it (yesterday) April 22, 2021, and that they will urgently deliver it today (April 23, 2021). My employee's authorized person was there today to claim the item but they said that it was still in the warehouse even though we already paid for it! How come?! I hope you will take action regarding this! We are your regular customer and we hope that you will take action.

There is the details.

Sender
Absolute Employment Management Solutions Inc.

Receiver
Julius Emmanuel Cantuba

Tracking
[protected]

The Address that they said was incorrect
#08 Ilang-Ilang St. Package 8 Brgy. 178 Camarin Caloocan City, Metro Manila

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P
6:27 am EDT

LBC Express Late delivery!

Oh? Asan na ung delivery? Tagal na ah! NCR lang galing dapat 2days lang yan! Umabot na ng 5days. Wala pa rin! Tumawag na ako customer service! Wala pa rin.

Desired outcome: NEED IT TOMORROW!!

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H
1:43 am EDT

LBC Express Parcel claimed but no parcel arrived

You notified me early in the morning that my parcel will be delivered within the day but when I tracked my parcel it was already claimed but no parcel arrived. Please help me with my concern. Thank you

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A
3:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express Disbursal of earnings

My parcel was claimed by my customer last March 31, 2021.

Disbursal of earnings should be 3 to 5 business days, however it's 12days already and haven't received/deposited the payment of my customer to my default bank account.

We also need our funds.

Heads up LBC Mexico Pampanga Branch.

I already emailed customer service multiple times and I am only getting a same response from your agents with no resolution to my concern.

Imagine, 12 business days already.

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S
9:13 pm EDT

LBC Express Credentials and ID

I'm complaining about the shipment issue, my friend sent me my credentials and ID from my school. March 13, 2021 she sent me my credentials and my parcel still hasn't arrived. My name is Shane Umali, 0500 Humayao Langkaan II, Dasmarinas City, Cavite. Contact me: [protected]. My friend's name, Princess Rhenan Valenciano, shr located Meycauayan Bulacan.

Desired outcome: My carrier to arrived before May 2021

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C
10:51 am EDT

LBC Express For delivery

Bakit po ganun. Yung nakalagay sa tracking number is for deliver na ng march 31 pero hindi pa din nadedeliver wala naman po nagetetext na idedeliver or nandito na yung delivery man.
Tracking number : [protected]

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E
6:09 pm EDT

LBC Express Delivery failed tracking no 81138507697

As per customer service delivery failed because my address cannot
be found. However, no one contacted me to check my location and ask for landmark.

Now my delivery was delayed! :(
Would it be possible to inform your rider to call me if they can't find my location?!

Desired outcome: Rider should call me and ask dor my location or landmark!!!

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L
9:58 am EDT

LBC Express Refund

Nakiusap ako na huwag muna e remit sa seller yung payment ko kasi COD naman pero di nila sinuli pera ko kasi automatic daw ma send ang pera kapag pumirma na sa digital device.
Inaksyonan ko naman agad pagkadeliver sa akin para mabawi ko pa yung binayad ko. Pwede naman siguro na e return to seller na lng yung parcel kasi di naman tama yung pinadala. Di ako pinagbigyan at ibibigay or binigay na ba yung pera sa seller kahit nagreklamo nako sa branch nila. Sa katrabaho ko nakakuha nga sya ng refund from LBC pero sakin wala.

I begged LBC not to remit my payment to the seller first because it was COD but they didn't return my money because they said the money would be sent automatically when I signed on the digital device.
I took action immediately after it was delivered to me so that I could get back what I paid for. Maybe the parcel can be returned to the seller because it wasn't sent correctly to me. I was not given and will give or have the money been given to the seller even though I complained to their branch. My co -worker did get a refund from LBC but I didn't.

Desired outcome: Give my refund

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About LBC Express

Screenshot LBC Express
LBC Express is a courier and cargo company offering delivery and remittance services. They provide domestic and international shipping, door-to-door delivery, and online tracking of parcels. LBC also offers money transfer services, bill payments, and mail solutions for both individual and corporate clients. Their network spans across the Philippines and extends globally.
How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

Overview of LBC Express complaint handling

LBC Express reviews first appeared on Complaints Board on Jan 19, 2011. The latest review Disappointing Delivery Experience was posted on Nov 16, 2024. The latest complaint Parcel not receive was resolved on Sep 10, 2021. LBC Express has an average consumer rating of 1 stars from 2816 reviews. LBC Express has resolved 25 complaints.
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  1. LBC Express Contacts

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    4%
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    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all LBC Express contacts

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