LBC Express’s earns a 1.0-star rating from 2816 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Disappointing Delivery Experience
I am writing to express my extreme disappointment with the recent delivery services provided by LBC.
Specifically, I am concerned about the package with the tracking number [protected]. This package was shipped on November 11th, and as of today, November 16th, it has not moved from its original location. This is unacceptable, especially considering that the package is urgently needed for a wedding on November 18th.
Additionally, I have had several other packages delivered by LBC that arrived damaged. This is a recurring issue that is causing significant inconvenience and financial loss.
I urge you to take immediate action to locate and expedite the delivery of the package with tracking number [protected]. I also request that you investigate the quality control issues that have led to the frequent damage of packages.
So.poor.
Luzon area only and small documents only .. 1-2 days ... until now 4days na wala pa akong narerecieve.. omg naman lbc so poor transaction maybe dto lang yan banda sa lugar namin..sa pasig.. nakapagdeliver na sila dto before.. nadedelay yung enrollment namin dahil sa lbc carrier.. hayttss pls.. nag email napo ako..no response..and waiting for your calls..
Recommendation: Not recommended maybe here in our place in pasig lang naman..
Expressing Disappointment with LBC Cabanatuan Delivery Hub
I am writing to express my deep disappointment regarding the recent service provided by the LBC Cabanatuan Delivery Hub.
Regrettably, my parcel with tracking number [Tracking Number] experienced unexplained delays without any valid reason communicated to me. This delay has caused significant inconvenience, and the lack of a clear explanation is particularly frustrating.
Moreover, the delay resulted in me having to arrange for a pick-up at the nearest branch, which defeats the purpose of the door-to-door delivery service that I initially opted for.
Furthermore, I am disappointed with the absence of communication from LBC Cabanatuan. I anticipated at least a notification or update about the delay and its causes, but unfortunately, none was provided. This lack of transparency and communication has considerably diminished my confidence in the reliability of LBC Cabanatuan's services.
As a customer who values timely and transparent services, this experience has been disheartening. I trust you will take this feedback seriously, addressing the issues causing delays and improving communication practices to enhance customer satisfaction.
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Pros
- Swift delivery services
- Extensive PH coverage
- Reliable tracking system
- Varied shipping options
- Strong customer support
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Cons
- Limited global reach compared to rivals
- Higher rates for international shipping
- Slower delivery times in some regions
- Occasional lapses in package tracking accuracy
HORRIBLE company, service and staff.
My family in Philippine's suffered severe disaster's back to back. Typhhon and 2 days later an earthquake. I had to send funds and quickly prepare an emergency box. The first box showed up a month later than expected delievery. I was forced to send another box and everything was smooth until it arrived in the Phillipines. Now its stuck in a warehouse. Been there 2 weeks. I call customer service and the pass me to supervisors who just hang up. I send e mails that are never returned. Its so disrespectful how this company is in business. WORST SERVICE EVER.
Recommendation: DO NOT USE!!!!
LBC Express Complaints 2812
Parcel not delivered until now
I haven't my parcel until. I tracked it and nasa cebu na pero hindi pa edi deliver. It supposed to be delivered last October 04 until now I haven't receive it. 1 week past due. I think may problem sa delivery. As I tracked the parcel, it says to contact their customer service. I tried to email them and call them but they are totally useless. They are not helping and not answering my queries.
Confidential Information Hidden: This section contains confidential information visible to verified LBC Express representatives only. If you are affiliated with LBC Express, please claim your business to access these details.
Reach out to LBC Express via their social media platforms or escalate your complaint through their higher management channels. Include the tracking number and all relevant details about your parcel. If you continue to receive no response, consider filing a complaint with local consumer protection agencies to address the delivery delay.
Official complaint regarding poor delivery handling and customer service: 174085704255 and 35900000957560
Dear LBC Express Team, I am writing to formally lodge a complaint regarding the poor delivery handling and customer service I have experienced from your delivery personnel associated with the following tracking numbers: **174085704255** and **35900000957560**. This is not an isolated incident; it has happened to me twice, and I believe it involves the same...
Read full review of LBC ExpressSomeone had been scammed on your branch within quezon city
Someone used my identity and even provided address that are not mine to send something to someone but the items did not arrived to the consignee.. My name on the receipt had a signature on it but I could not make that transaction because I am currently not in philippines.. The signature made under my name does not match and would never match my signature
Desired outcome: i want to know which branch did this happened if possible because the person who did this sent a blurred copy of the receipt to the person who sent money who happents to be a payment for the items that were supposed to be sent and receive.
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It's clear that this transaction couldn't have been made by you, given that you're not currently in the Philippines and the signature on the receipt doesn't match yours. Identity theft and fraud are serious issues, and it's crucial that LBC Express takes immediate action to investigate this matter.
I hope LBC Express addresses your concerns promptly and helps resolve this issue. Your name and identity should be protected, and you deserve to have this situation rectified as soon as possible.
Is LBC Express Legit?
LBC Express earns a trustworthiness rating of 86%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for LBC Express. The company provides a physical address, 25 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Lbcexpress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lbcexpress.com you are considering visiting, which is associated with LBC Express, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
LBC Express website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- LBC Express's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 4 complaints being resolved.
- LBC Express protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to LBC Express. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Delivery failure : 174117615698
Dear Team,
Kindly be informed that I am waiting to receive an *important* documents sent last July 25, 2024 from Panabo, Davao Del Norte with tracking number: 174117615698.
I received twice delivery attempt failure for the first time. We have tried all types of courier and failed to deliver ONLY in LBC.
Kindly be noted that I didn't received any *attempt* call also from your rider which is very UNUSUAL.
PLEASE DO THE NEEDFUL.
Thank you.
Desired outcome: PLEASE DO THE NEEDFUL.
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Receiving two delivery attempt failures without any call from the rider is indeed unusual and concerning. Your request to have the matter addressed promptly is entirely reasonable, given the importance of the documents.
I hope LBC Express can resolve this issue quickly and ensure your documents are delivered without further delay. Hang in there, and I trust they will take the necessary steps to rectify this situation.
Delivery delays for almost 11 days
I sent a package at LBC Puregold QI last June 11, 2024 and I their time table for delivery from Manila to Albay is 1-2 days and I also ask the staff to make it sure and he said yes then when I track the parcel after 2days its already in Legazpi Delivery Team that was June 13,2024 so I expect that the parcel will be delivered by next day but it doesnt happen I reach out to the LBC customer service through their messenger and email but I never get any feedback what happen to my parcel until now June 24,2024 and its already 11 days this is so hilarious, the parcel supposedly needed last June 17,2024 for photoshoot and tommorow June 25,2024 for the wedding day. This is frustrating LBC from your delivery to your customer service.
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I'm complaining about package was not receive of Jonnevhic Calibuyo Bernardino
I went to LBC Ayala Branch Zamboanga City and I sent the package that package was a cell phone with a Keychain for Jonnevhic Calibuyo Bernardino at Cabalitian Asingan Pangasinan Zone 2 why is it said that "Consignee Unknown Carbonell Family"? Please fix this! That cellphone is valuable and has sentimental value a high value. Please send the package directly to Mr. Jonnevhic Calibuyo Bernardino and Call him at [protected]. His tracking number is [protected]
Claimed loss: 8,000 pesos
Desired outcome: I'd appreciate a response
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Delivery of BPI parcel
Hi this is the second incident that my credit card delivery was not delivered successfully. Tracking only shows Delivery Team 2 here in Cebu and no specific branch where I can pickup the parcel since no one contacted me about the parcel.
First date of Delivery was on April and was return to sender
2nd delivery was yesterday June 11
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lbc delivery
Its been over a week since my supposed estimated delivery May 24,2024, however, until now I haven't received it. They keep on posting status that Delivery attempt failed due to address cannot found. I've been calling customer service hotline & was promised that it will be assisted and will be tagged For Pick-up at the nearest branch (Sm Angono).
I've waited all day but no text or any update received.
I would like to file a search request for my mail/parcel.
Claimed loss: ATM card
Desired outcome: I would appreciate a response and pick up my mail/parcel at the nearest branch.
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Lost documents and refund not received
Dear LBC, I am writing to file a formal complaint regarding the non-receipt of a refund cheque that was supposed to be issued to me. Despite several attempts to resolve this matter, I have received no response or assistance from LBC MUNDIAL IN SCARBOROUGH,ONTARIO , leaving me deeply disappointed and frustrated. The refund cheque in question was expected...
Read full review of LBC ExpressParcel has not been shipped and remained in cavite south delivery team.
Its been 8 days and i haven't received my parcel yet. Im in tagaytay and my family sent me my laptop charger via LBC Express since i forgot to bring it with me. They're from San Jose City. Its been in cavite for 3 days now. Last 3 days they told me to expect the delivery within the day then it said that its in cavite waiting for pick up. Pls help me.
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Tracking no. [protected]
I'm Ohlie Morales, a restaurant owner from Arnoks DRT Bulacan. I'm filing a complaint because my parcel came from LBC Metrotown Tarlac and didn't arrive on time. the transaction took place on April 18, 1: 52PM and it should come on the 19th or 20th, The parcel contained important spices for my restaurant. Until April 23, the parcel didn't come. I called...
Read full review of LBC ExpressFollow-up complain ticket #1709885804
Good day po Sir/Ma'am, magffollow up lang po regarding sa concern namin na halos 2 months na wala pang update, regarding sa incident ng jewelry access co. nadeliver po yung box ng walang laman, d po ba meron naman insurance yung delivery na yon? bat ang tagal po ng investigation ng LBC sa incident? 2months na po wala pang update? the said parcel is worth 17k pesos po, upon asking jewelry access co. wala pa daw po kayong update sa haba ng span na 2months?
if you want a proof ng parcel (video) meron po kami.
the complaint ticket # po na binigay is 1709885804. I will attach po yung video and pictures ng box and yung screenshot po ng jewelry access co sa LBC personnel.
Sana po kaagad kayong maka action dito, we are now filing a formal complaint/letter po sa 8888 and sa Office of the President about this concern and sa process na until now wala pang update.
Thank you!
Desired outcome: Sana po makapag response kayo, nag email na din po ako sa customer care, sana marefund ASAP yung items kasi may proof naman po. Thank you!kindly contact me at [protected] or quiambao.[protected]@yahoo.com
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Not delivered my parcel
Hindi parin po nadedeliver ang parcel ko saan ko po ba pwedeng makuha ipickup ko nalang very important po yun pleas ito yung tracking number ko [protected]
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delay po inabot na po ng limang araw
pinadala ko po sya ng april 1,2024 6;30pm from olongapo to calumpit lang so kinabukasan po april 2 yan ang status nya sa track ang trace
Tue, 02 April 2024-POSTED STATUS : TRANSFERRED TO OTHER DESTINATION PULHA
Tue, 02 April 2024-Please expect delivery within the day.
Tue, 02 April 2024-Shipment has been received at PULILAN DELIVERY TEAM.
Tue, 02 April 2024-Shipment is en route to PULILAN DELIVERY TEAM. Next update for this shipment will come within 1 to 2 day/s.
Tue, 02 April 2024-Shipment has been received at CARGO EXCHANGE.
Mon, 01 April 2024-Shipment has been accepted at CITY SQUARE OLONGAPO.
hindi na po nabago ung status nya nung april 2
Claimed loss: 1,800 ang declared amount nya shipping fee nya is 280
Desired outcome: gusto ko lang po malaman kung nasaan na ung parcel inaantay din po kasi yan
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Credit card not received
my contact number is [protected].
BPI texted me about my credit card being delivered and also they provided me with a tracking number of [[protected]] I just checked your tracking website, only to find out that it was arrived at SCS Returns? How? No one texted me from lbc about the delivery and then you just decided to return it to your headquarters instead? What kind of service is this? Don't tell me that you cannot locate my address? please do something about this! I need my credit card asap! Contact me through my number! Please give me a call or just a message.
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Copcod
Date and time of incident: 02/28 4:00 PM
Full Description: I already got a text confirmation from LBC that I can claim my COPCOD from any LBC Branch so I went to and LBC branch at Elizabeth Mall. I was told by their CSR that I would need to wait or go back the next day because it really takes time to claim for the COPCOD.
I hope LBC would realize that you are doing Business and nota Free Public Service! It is very disappointing and so much of a hassle from your customer who already paid for the service, and yet what we get is a lot of hassle as we would need to wait for more than a day for a money which is already in your system!
Desired outcome: Release the money!
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Product
I picked up the parcel at around 4:15pm and when I opened it, most of our things got damage. These caps/hat which we ordered flattened and made the prints damaged so we are unable to resell this. Thus making this complaint.
Claimed loss: 3430
Desired outcome: To be compensated, we have waited for these orders for 2weeks. Atleast refund the amount that we have sold it. We are selling these for 180 pesos each and this is 18 items. Pleaseeee
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Alloy trinx folding bike missing in lbc box
I send my box thru LBC last Nov 20 2023 here in dubai and my wife receive it last Jan 4 2024 ship to Zambales, Phils. I ask my wife to take picture of box and find the alloy small Trinx folding bike but she told me it was missing and the box is messy half open. That bike is the only important gift to my daughter inside of the LBC box. I file a complain but I have never receive a good news that they found my bike in a month.
I bought it 1500 AED with full stunning spec of parts.
I know LBC has good reputation for I have send for more than 15 years a lot of items like macbook, cellphone and other important things. This is the first time I have lost important gift to my daughter.
If they can't find it, at least they have to pay that value.
Claimed loss: AED 1500
Desired outcome: I would like at least they pay that value of bike
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Package delivery tagged as refused but not delivered nor attempted to deliver
"thu, 15 february 2024
We tried to deliver your shipment but recipient refused to accept. Please get in touch with us through our official customer care channels."
This is a big lie! We did not refuse any delivery and was expecting it to be delivered in fact! They did not deliver it maybe just too lazy to do their job. We have a store at our house and closes at 8 pm daily so who would refuse it? Makes sense? 'cmon guys do your job!
Desired outcome: I would like them to be apprehended for lying...
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I have been having the same problem currently, it keeps saying "I was not present at the given address" they did not even call or text to let me know that they are nearby. They have never came to my house from all the past attempts they tried to deliver. I was home all day and still did not receive my package.
Lost parcel - documents were delivered and released to unauthorized representative
Good evening! I have a complaint regarding the parcel. Iba po yung naka tanggap ng parcel namin which is hindi naman po yun yung name na nakalagay sa mag rereceive ng parcel. That parcel contains important documents which is our passport. Pinadala po namin sa LBC Bulan Branch noong february 8 bound to taytay rizal. Then nung february 12 daw po is may naka receive po ng parcel namin which is unauthorized recipient.The lbc branch is taytay branch and the delivery team is “LOWER RIZAL DELIVERY TEAM”. Hindi man lang po sila tumawag sa authorized recipient. Nagtanong tanong na din po yung authorized receiver sa mga kapitbahay niya po pero wala pong nakakakilala sa naka receive ng parcel namin. So please take an action in this matter.
Claimed loss: Two Passport
Desired outcome: Please deliver it to authorized receiver immediately
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About LBC Express
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.
3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.
Overview of LBC Express complaint handling
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LBC Express Contacts
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calling +966 547 212 962 phone number14%Confidence scoreSaudi Arabia+65 800 101 2708+65 800 101 2708Click up if you have successfully reached LBC Express by calling +65 800 101 2708 phone number 0 0 users reported that they have successfully reached LBC Express by calling +65 800 101 2708 phone number Click down if you have unsuccessfully reached LBC Express by calling +65 800 101 2708 phone number 13 13 users reported that they have UNsuccessfully reached LBC Express by calling +65 800 101 2708 phone numberSingapore+886 801 127 383+886 801 127 383Click up if you have successfully reached LBC Express by calling +886 801 127 383 phone number 1 1 users reported that they have successfully reached LBC Express by calling +886 801 127 383 phone number Click down if you have unsuccessfully reached LBC Express by calling +886 801 127 383 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +886 801 127 383 phone numberTaiwan+971 800 035 702 444+971 800 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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2024
Most discussed complaints
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