LBC Express’s earns a 1.0-star rating from 2815 reviews, showing that the majority of customers are dissatisfied with delivery services.
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broken bottle of honey
tracking Number [protected]
Received by LBC Bayanan, Muntinlupa Last January 13, 2021
2 bottles of honey, bubble wrapped, fragile indicated
received by the consignee Jan. 27, 2021
only to find out, glass container is broken (basag ang bote)
declared value is Php 500.00
client is asking for refund.
hoping for your prompt response.
Gerry Tolentino
Shipper
[protected]
[protected]@yahoo.com
Desired outcome: requesting for refund
The document i sent to them never return to me after refuse then they dispose it without my knowledge
My document i sent was dispose nad never sent me back after failed to accept by the reciever. It is important document to me why did not return it to me then instead they dispose it without my knowledge and they did not update me in the status of my transaction in despite of i provide them with contact number
Desired outcome: Return my document
Cargo
My item was shipped from a seller in Dipolog on November 14, for cop pick up. There was no text notification so I keep track of it on the website. As soon as they said it was at the branch I went to claim it and they said it hasnt been delivered to there branch after 2 hours of waiting on queu. The next week Dec 08, they said my item was RtO, coordinated with the shipper and shipper resent it again paying additional fees. Item arrived in Branch January 07 according to lbc track and trace, went to branch they said it has not yet been transferred to the branch, was sick and did not go back to the branch til monday january 11, I was informed that the item was RTO again. Complained, called customer service and emailed and asked assistance from the branch no one else wants to help. The only answer I was given was coordinate with the shipper and pay the fees. Which is ridiculous. There was no mistake on the shipper or on my part. I have visited the branch multiple times and waited on queu for more than an hour every time only to be informed that item is not yet at the branch. Definitely worst service!
Other than that I have shipments that I was charged double. Sender paid sf, then I paid sf again. And these happened ahout 3x!
Bad handling of cargo.
bad. bad. really bad.
Parcel contain books
Kindly return to me my parcel with tracking number [protected]. I send it to LBC Davao from LBC Masbate Gaisano Branch.
They told me that the parcel will be recieved within 1-2 mos. I informed my reciever about it. After weeks and a month my reciever (sister-in-law) did not receive text messages from LBC Davao Occidental.
I told the LBC Masbate Gaisano Branch to infrom the LBC Davao. When my sister-in-law when to LBC Davao delivery hub, the branch told her that it was already in LBC Manila.. I was really shocked about it. When I Inform LBC Masbate Gaisano Branch, they told me that they send a request to return my parcel and pay a certain amount. When I waited for weeks I was not informed though txt about my parcel. Last Friday January 22, 2020 I webgyto their office again and asked the status of my parcel, and they told me that they return it already. Please take an action with this and hope it can be resolved. Thank you.
Desired outcome: Return my parcel to LBC MASBATE Gaisano Branch
Delivery issues
Kitchen plate broke. this item is from Malaysia bound to philippin.
Please see the picture below.
My Items being returned to Internal Mail
My LBC teacking is [protected], the item was not able to claim by the receiver and it is being returned to Internal Mail according to my last tracking. They received the item at internal Mail last dec. 18 and still pending to them. Its been a month now and still not returned to the branch where I mail it. Please return it to Recto Aranque.
Desired outcome: Deliver asap to branch where I mailed
Shoes
I would like to report about what happened last Jan 14..im the one who sell the shoes and my buyer told me that one of your delivery team named "charlie"very unproffesional and my buyer is very dissapointed of what happen please do some action regarding about that!..and last Jan 16 i request that the item should be transfer in FORA MALL tagaytay just to pick up the shoes rather to deliver it again to my buyer and now when i call this morning to follow-up where is the item?one of the teller told me that the item will be back to the origin placed ?how come?why you did not transfer first to Fora mall tagaytay before you return it to the origin placed..
Im complaining my package its been a week since but still mow my family didnt receive the item item
Im complaining my package its been a week since but still now my family didnt receive the item
Food products missing from boxes ,canned goods Spam, Corn Beef, M&M Candies.
One LBC box was sent to the Philippines on 05 November 2020 to Romulo Laxa at Sunnyside Subd. San Matias, Santa Rita, Pampanga 2002, Philippines. Phone Number [protected]. The box was received by Romulo Laxa on 13 January 2021. The box was re-taped by the carrier and once opened they realized that several food items were missing. Why is the carrier opening the box and taking out items that do not belong to them. It costs us here in the USA a lot of money to send these boxes to our loved ones and then have the crooked people opening them and helping themselves to products in the boxes then re-taping them and then delivered. This is not the first time this has happened to us. We send a lot of boxes through LBC and this always seems to happen. Why! Can't your employees be trusted? Something needs to be done as I am sure I am not the only this happens to. I would like some justification to this matter. Please contact Mr. Laxa at the above number I have provided to you. Also please let me know I am Arlan Thuringer at 1528 SW Putnam Drive at Oak Harbor, WA. 98278. Mycell is [protected], I am the one who sent the box to the Laxa family. I also sent boxes to Bilirian, Leyte and Catbalogan, Samar they have not yet been received. I hope I do not have to Email you again if there are any missing products from these boxes. Thank You.
The above box sent to Mr. Laxa has a tracking number of1131918940.
Damaged Parcel
Hello good day, I would like to report my lbc large package bound to Sarah Iloilo branch Jan 4 2021 they received the package [protected] because when I shipped those products in good condition. When the receiver claimed it the box was damage the branch staff admit that it was damaged by the gasoline and most of the products are damage, the capsule box was deformed, the bottle of food supplement was damage and it has a strong smell, so our retailers there cannot sell those products and alliance in motion company will be affected and also our people. The branch tell them that the box was placed on the generator and the gas on it leaked and absorbed by the box. Please do something with this.
Parcel not yet delivered
Parcel arrived at LBC Alabang Crossdock Decemeber 15, 2020 and still not shipped until now January 08, 2021
Broken product/delayed shipping
LBC,
I would like to file a complaint for the mishandling of my product which resulted in splitting my chopping board into two (2). And also the delivery was so delayed. The product was shipped last December 15 from Bacolod City and it reached me last December 31.
Hoping that my complaint will be given immediate action. Thank you
Shipment issue
Hello po, what is the meaning of shipment issue? I mean dalawang beses na po akong nagpalit ng adress and still ganun yung lumalanas pag tinatrack ko, it is almost a month now but still ganun parin, last track date dec 24 and it says that arrived at the internal dispatch mail - pending, ano pong ibig sabihin non? Bat ganun? I ask my receiver to try to pick up it, but no to avail.. Ano po bang dapat kung gawin?
Tracking number [protected]
Desired outcome: Need ko na po talaga yung documents so pls. Update me of what to do .
Package
Good day!
Sana po pakiprocess na yung package namin at maideliver na today. From manila to lower laguna, 1 day lang inabot. Laguna na lang din ang padadalhan, 3 days na wala pa rin. May package kami na di na nareceive sa inyo pero wag naman sana ngayon. Eto yung tracking number [protected]. Salamat
Desired outcome: Deliver our package today.
Delivery issue
Based on lbc tracking page, it is said that they made an attempt to deliver my parcel but no one was home at 12/28/2020. I was at home for the whole day as I am only working from home. No one came to knock my door. I did not receive calls as well from anyone. I did receive a text from lbc indicating that I should be expecting the delivery on that day so there is no way that my contact number is unreachable.
Credit card delivery!!
LBC keeps on tagging it as no one receives the card no matter how many times BDO resend it for card delivery!
Desired outcome: I want someone to call and explain!! I wants my cc!!
Delay Delivery
Reference Number: [protected]
This was sent out on the 9th of December, 2020.. No updates, I was the one who reached out to them since there's no news even though it's beyond the ETA.. When I contacted their CS, I was told that they can't locate my address.. Seriously? I even received my other parcels from different courier services.. There's no SMS nor any calls received as well.. As of this writing, still no help from them.. I even asked if there's an assurance that I will receive the item but they did not give me any answers.. This is really alarming..
Desired outcome: To receive the item before the end of December 2020
Coin purse
Why my parcel has an shipment concern?
Poor Service
I just want to complain about my undelivered parcel. Dec. 18 I brought it personally to the Greenbelt Makati Lbc branch. The next day when I track it on their tracking website it says that it has been forwarded to the Upper Laguna delivery team so I assume the next day they would deliver it to the receivers address as soon as possible, but to my disappointment they didn't, so I waited for another 3 days until now for an update but there's none it's been 6 days I tried calling their customer care service but I can't contact them. So disappointing 😔
LBC Express Reviews 0
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Overview of LBC Express complaint handling
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LBC Express Contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 03, 2024
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