LBC Express’s earns a 1.0-star rating from 2816 reviews, showing that the majority of customers are dissatisfied with delivery services.
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One large box going to bicol
In November 3, of 2023 a delivery guy was schedule to pick up my two boxes, one extra large and one large. He asked me to cancel the extra box when I told him that there was a small generator in it he said that I have to pay extra I said no problem. But suddenly he said he had to cancel it because it is not allowed. So, I said no problem. Only the large box...
Read full review of LBC ExpressPackage
My package is supposed to be delivered this week since November 11. The package arrived here in manila. The delivery address is caloocan, and when i tracked my package, i was shocked to see it was bound to davao. I have been calling them for 3 days now. Only they say to me that they will email a report on the forwarding team, and still, i dont have any update. I've been asking them why my package is going to davao while it was clearly written on the record and on the box that the address is on caloocan.
Customer service
I walked in to claim my passport and the the two customer service representative were very rude.
I am not expecting them to give a full smile but at least be polite when talking to your customer. When asked their faces are too grumpy. Wouldn't communicate or give clear instruction.
Please let then understand of what customer servicr is all about. A little courtesy won't hurt. If not for our business they wouldn't be here/in this position.
Arrogant and unprofessional.
Desired outcome: email me with your action.
Missing parcel
I picked up a parcel last Nov9, 2023. They gave me 1 box. After a few days, the seller messaged me and informed me it was still for pick. She sent 2 boxes and I received only 1. I came back today, Nov14 for the second parcel. They asked me to wait and when the staff arrived, he claimed they received it just today. But the waybill indicates it was sent Nov6, together with the first box I claimed. They even dismissed my complaint as nothing. The boxes contained plants. And being in there for almost a week would kill them. I paid money for those plants plus shipping fee. Those were perishable items. Lying plus inadequate/ poor service. This happened in LBC branch waltermart Cabanatuan City Nueva Ecija
Claimed loss: P2000+ shipping fee Plus time alloted to pick up the items
Desired outcome: Reprimand, cancellation of work by the 2 employees. This is not the first time. They have always been rude and unapologetic for their mishaps
Tampered LBC Parcel / No declared item inside the parcel
TN: [protected] I received my parcel from LBC Libertad branch and I found out that it is empty. I purchased two mobile phones amounting to 41,595 to my shipper. That the shipper sent the items thru LBC on October 27. 2023, and was on-hold in Tuguegarao Delivery Hub on Oct. 30, 2023 after two delivery attempts, re-routed in Tuguegarao Delivery Hub on...
Read full review of LBC ExpressParcel RTO without notice
A parcel was sent to me by my friend from Singapore. She bought it from taobao and had the package shipped directly to my address. It has been a month and i still have not received my package. I coordinated with their customer service A LOT of times already but no one is offering me any real help besides asking me to fill up a disposition form. I requested...
Read full review of LBC ExpressPick up service
Hi, i am adzimah from taman cheras jaya area. Recently i got a complaint from the pick up driver who claimed that my boxes are too heavy and i should not make it difficult for him to carry the boxes. So i wonder if there is any rules stating that customer cannot send heavy items that could effect the pick up service.
Is there any method that could help the pick up person to lift up customer's boxes into the lorry. As far as i concern, they use manual method (use their physical energy to lift up the box) which could endanger them for the long run, meanwhile me as customer also have right to send any items as long as not against rules. I hope LBC could come with alternative, at least provide manual forklift for your pick up driver.
Or else, please provide other pick up driver who will not make a fuss with customer's items.
I love using LBC service, and i hope this issue can be settled because i am going to use your services for more many years
Thank you
LBC Express
Last year (2022) I ordered a balikbayan box to replace the one I was shipping. The loaded balikbayan box left but the replacement box did not arrive. it is now 1 year later and I still dont have that box. I would let that go since I bought another box to fill up for xmas. new year. After I filled it up I called (12 Oct 2023) LBC contractor to pick it up with all the info he wanted from me. 25 Oct 2023 I still havent gotten a call from him to when they will pick up the box. I called LBC hotline to complain (26 Oct 2023)... they said they will contact him to contact me... still no call. This is really bad service. I am now researching who the person in charge here in Ontario Canada so I can file a small claims lawsuit for service not rendered. Yes it will cost me me a few dollars but I truly hate being lied and cheated on. I think one year is enough of leeway to get some service,
Desired outcome: My replacement box to be delivered, my balikbayan box to be picked up and a public apology (ie. a recordable apology that can be posted on social media) or contractor be terminated by company for providing bad service.
Box opened and 2 boxes 2 boxes Vienna sausage (36 cans and 6 cans spam missing
The bottom of the box is opened and the red LBC tapes were loose.
I have sent 104 LBC boxes since 1/30/20
and this is the first time that the box I sent lost some items as shown below.
I have always been a long yak customer and most of the boxes I sent were received with no problems and delivered without any problem.
Please respond to my email address
[protected]@gmail.com
Phone # [protected]
Desired outcome: Please reimburse36 cans Vienna sausages xP0.67=P24.126 cans Spam x P2.75 = 16.50Total = P40.62
Missing parcel
My receipt indicated that expected delivery date is October 6 to October 7, with tracking number 362315850600. I am trwcking my item thru their website and up to this date, it is still showing October 6, received wt Carmona Delivery team. I have file a complaint to their customer service numerous times and they would always tell me, check the status online and in the end, advised me to coordinate with the seller. This is the 2nd time that my item got missing and they are not holding themselves accountable with their poor customer service.
Desired outcome: Please refund me the value of the item and hold the people and accountable with what happened.
Please help me understand why nawawalan kayo ng package from your tem mismo? Receipt showing delivery date October 6 to October 7, yracking number [protected] is still showing 'RECEIVED AT CARMONA DELIVERY TEAM" since October 6. Nagfollow up thru email, I even went to one of your locations only to be told coordinate with the seller! Why would parcels be missing sa end nyo? Very inconvenient and incompetent.
Late delivery
There has been no progress in the shipment since it reached the Legazpi delivery team on October 4, 2023.
Typically, deliveries to South Luzon take 20 days from departed from Singapore on September 24th, 2023, so I'm puzzled as to why my package has not arrived yet.
It's incredibly frustrating to learn that the package is currently located in Legaspi, which is just an hour's drive from Bicol, yet it has not been delivered up to this point.
I've been emailing to LBC but the only reply i got was Auto reply asking me to track the package.
Desired outcome: The delivery team should have delivered each package asap and not to wait to deliver it only at the last minute before the deadline?
Cargo (milk for 91 years old sick mother) from Manila to Bohol
I booked at LBC Express, Inc. in Nicanor Garcia cor. Jupiter St, Bel-Air, Makati City for a cargo going to Bohol from Manila on September 27, 2023 under Reference No. [protected], which contains 24 pcs of ensure gold for my 91 years old sick mother . I told to the them that said milk is very urgent since that is my mother's food and no stock in Tagbilaran, Bohol. As of to date (October 6, 2023) the cargo is not arrive and my mother since October 2, 2023 has no food intake only lugaw.
Please verify/investigate this matter, once any thing happen to my sick mother for lack of nutritional food intake due to delayed arrival of the cargo, Our family will constrain to file case against LBC, Express, Inc.
Thank you.
Mrs. Boris
Failed attempt for delivery
We tried to deliver your shipment but recipient was not present at the given address. Next delivery attempt will be made the next business day.
This is what it said, I didn't hear it outside but what to do? Pick it up from an existing branch instead? Warehouse?
My tracking number was [protected]
Why was this happening in the first place? Can we just resolve this and settle it?
Desired outcome: I want to have it shipped still.
Photos
Parcel still not delivered.
Hey LBC. This will be my last time to have your service. Your services is the worst. May parcel is still pending and you will say that there was an issue and please contact official customer channel. Please enlighten me. What's the issue? I need the parcel already kasi kailangan na nga yan. May pa express2x pa kayo ehh katagal naman pala. My parcel was in cebu since sep 30, 2023 and ready for delivery but why is it not yet delivered until now?
Desired outcome: Please give me a direct contact number to that lbc delivery team 2.
Attention: lbc complaint not yet delivered - 3710 7313 7012
I am writing to express my disappointment and frustration regarding the delivery service of an important document from your company.
On August 18,2023, my sister Lizette O. Austria made a transaction with your company for the delivery of my documents to the recipient in General Trias Cavite. The document was time-sensitive, and I specifically requested expedited delivery to ensure its timely arrival. I was assured by your customer service representative that the document would be delivered by August 18-19, 2023.
To our dismay, regular follow ups on their customer care 35 email exchanges back and forth only to found out that they disposed our parcel without even proper communication and contact to both the sender and the receiver. How many times we requested to send it to the nearest LBC branch location of the recipient and contact the recipient for pick up but nothing was done.
Desired outcome: I would like to deliver this important original documents ASAP to the recipient but if not possible to deliver at least to send it to the nearest LBC branch from the recipient's address
Parcel
Kate Spade Bifold Wallet LeilaLeila
With tracking no. [protected].
Which i have not received until now.
Which happened to be reported by LBC Rider, that it was already received by authorized representative Jeremy Tendon.
The receivers name is Jeremy Rendon.
FYI.
I need an explanation for this, and also a Refund. Thank you.
Hoping for your attention on this.
Desired outcome: I would appreciate a response and explanation on this.
Shipment has an issue and/or super duper delayed delivery!
So far this is my very first time experience na grabe ka super duper delayed ang pag deliver sa akoang parcel. I bought something from the body shop on september 18, 2023. And by september 21, 2023 at 11:00 am, however, I did not receive anything! I waited for so long! Until nag september 28, 2023 (thursday) nalang wala pa jud nadeliver or naabot akong...
Read full review of LBC ExpressNo helpful assistance from your side with regards to the accuracy of the tracking shipment
I sent an email yesterday 17th of September asking for a follow up for the status of my package and stated that I needed an answer to the email apart from the links and sites because the last update was 4 days ago and the package arrived in the Philippines. It has already been 45 days since you received it from your side and I believe it is my right to follow up because it’s clearly stated that the maximum days is only 50 days to reach my home.
Desired outcome: FAST ACTION AND DELIVERY SERVICE! I want it to be delivered today since it was already in Manila for 4 days now.
Delivery of my credit card
September 2, when my credit card was approved and by September 5 they gave me information specifically the tracking number of my credit card as it will be delivered, [protected] this the tracking number they gave, September 05 of 10:20 am it was in Baguio Delivery Team as I track my credit card for me to know where it is, also within that day 12:17pm to...
Read full review of LBC ExpressReturn of item
I would like to make a complaint regarding LBC Baguio.
We have sent a package to a service Center in Manila, unfortunately, We were not given a contact person by SM on whom the item will be received.
Once we had the information on who will receive the item, as per LBC, they could no longer deliver the item since it has been days.
As per advise they will will need to return the item to the Baguio Branch, and they will advise us via SMS once they have clarified the details on how much we will pay for the Shipping back to Baguio. Once received back in Baguio, we can then reship it back to Manila.
Days passed and after several follow ups, they informed us that the item has already been disposed of. last August 1 2023, and we have been going back and forth to them way before that.
LBC Baguio branch has also advised us that they will try to get in touch with the Manila branch to try to recover the item,
Desired outcome: Return of Item
LBC Express Reviews 0
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About LBC Express
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4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
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- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
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Overview of LBC Express complaint handling
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LBC Express Contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
Most discussed complaints
My son called me a liarRecent comments about LBC Express company
Parcel not delivered until nowOur Commitment
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