LBC Express’s earns a 1.0-star rating from 2816 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Poor customer service and undelivered parcel
tracking no. [protected]
last april 04 it was return to scs return-lbc
we've contacted lbc and was informed for email request for redelivery. email was sent last May 07, up until now we haven't received the package.
we made a daily follow up and to no avail. one of your associate told us to file a complaint.
please provide action because it been 2 weeks and yet we haven't received the package. i also chat your messenger account, and did not provide anu response.
Service
Kindly tell your employees to be more efficient. Less talk and do more. It is not a joke to queue outside this summer weather. Because of the pandemic, people are forced to wait outside the branch in the scorching sun. And you can see them chatting and laughing while your clients are outside under the sun.
Door to door delivery
Our LBC box from UAE arrived at your Lower Laguna Delivery Team on May 7, 2020. Yet up to now, wala pa din yun box. Di pa din nagdedeliver. Ano ba balak nyo Jan. Pasikatin ko ba kayo sa Social Media or ireport ko na kayo Sa DTI? Makailang beses na kami tumawag Sa call center hotline nyo, wala padin. Araw araw kami tumatawag as a matter of fact.
Baka naman Pede nyo nang gawan ng paraan to. Tracking # [protected]. Consignee is Alfredo Sta Juana Jr. You can call us at [protected] or [protected].
Unreliable track and trace lbc portal
Reference No. [protected]
It was check to be delivered at Spark Place branch yet when we got there item still unavailable after a long queu line.
Reference No. [protected]
It was check to be delivered at Spark Place branch yet when we got there item still unavailable after a long queu line. Shipped May 4 until parcel is not available. No response received yet from the branch.
Parcel to receive.
The parcel was not received. No updates. No phone calls and no email's regarding the situation. We totally understand that there is an ongoing ECQ in Cebu City but i guess we all deserve an update about it. Thank you. Please give me a call. [protected].
Lost parcel and poor customer service
Reference No. [protected], Shipped last May 4, 2020. It was checked the parcel has been delivered to Spark and Place branch through LBC Track and Trace, however when we visited the branch. Our Package is not yet available. They have got our contact number but they are not communicating. I have tried all online portal but I got no help.
LBC Track and Trace is not soo reliable, moreso, customer service have the poorest training. They even not know how to accomodate client with this kind of concern.
Lost parcel
Reference No. [protected] Parcel shipped last May 4, 2020.
Check in Track and Trace LBC portal that it is available in the branch. When i got to visit the branch, Item is yet unavailable. and i was told that portal might got a system problem.
I already visited the branch 4x already yet parcel is not available still.
I also went to LBC FB page and website to addressed my concern, unluckily no single reply received yet.
I hope someone from LBC might be of help addressing every single concern from your clients. What we just need is an answer. i am really sorry to say this but you really have a very poor customer services.
Name : Mary Ann Abril
Email address: [protected]@yahoo.com
Wala pa yung ipinadala ko
May 5, 2020 nagpadala ako sainyo sabi maximum of 7days, pang 8th day na ngayon wala pa din ubos na yung stock namin ng bus ticket sa laguna ano na? Hindi makakabyahe mga bus namin kung wala yun sana hindi nyo tinanggap kung madedelay naman pala para nakahanap ng ibang way nag tiwala kasi ako na 7days makakarating na. Paki asikaso naman!
Product from shoeciety inc
Anong sinasabi nyong wala ako sa address. Ideliver nyo yan. Wag kau tumanggap ng trabaho kng di myo gagawin. Nakaka beast mode kau. Sa totoo lang.
Tracking no is [protected]
They have the poorest customer services. mine was lost until now, i haven't received a reasonable response except that it was emailed already. It's been 2 weeks already and they yet can't track where they have misplaced the parcel.
Lost parcel
Dear LBC,
I am Angelyn Toriente the sender of this parcel number [protected]. Last May 08 2020 we tracked our parcel, the status was it arrived in Rizal already. however today we noticed that we cannot track our parcel anymore. Please help us regarding this matter. You can contact me on my email toriente.[protected]@gmail.com and phone number [protected]
Ms. Angelyn,
What does the branch responds on your concern?
Undelivered package
Yung package ko for delivery today according sa LBC tracking. Naghintay ako buong araw. Walang text or call. Then pagkacheck ko sa tracking.. not delivered daw due to unforeseen event. tumawag ako sa hotline. Nag email ako. Ngchat ako sa FB messenger. Walang sagot kahit isa. Asan mapupunta ung package? Idedeliver ba ulit or saan ba pwede kunin? Pls. Pakisagot naman.pls lang.
i have experienced the same. Sabe ng portal nila delivered sa branch, when i visted the branch, wala pa daw ang parcel dun. They have the unreliable Track and Trace service, to think ang haba ng pila nila at inuuna ng branch personnel nila ang mangharutan. Beast mode ang ganitong service. LBC Spark and Place branch are very much incompetent.
Unforeseen event
I will just ask about the products that wasn't delivered due to unforeseen event, what was that unforeseen event? It's been delivered then and now but still not received. Pls do make deliver the products because it is for his health. Pls do so. Tracking number:[protected] Pls make it clear for us what to do about it. Because it is really important to deliver it to him as soon as possible.
Thank you and God bless.
I have the same issue. Is your item already delivered? What action did you take to resolve this, if any?
they updated it to say this.
/! Your shipment was not delivered due to an unforeseen event. We will re-deliver on the next business day.
So just contact them. they may tell you on what happened. but now my problem is HOW do i contact them?
Shipment rules and regulations of your company
Today I was mad because the LBC employee in sta. Rita hiway Pampanga instructed my assistant to leave our items for shipment. He told it can be process by tomorrow for some reason and just leave an amount of 1, 000 pesos and return tomorrow. How can this be instructed by your employee. We have picture of him.
My assistant did paid but no receipt and incomplete change.
We can't trust this kind of transaction. We have been shipping many years but this is the first time we encountered such.u
Delivery
I am expecting delivery of my package today with tracking number [protected]. Its addressed to my office. Unfortunately it wan not delivered "due to unforseen events". I did not receive any call from anyone regarding this. Kindly follow up on this.
Very slow delivery!
Please yung delivery nyo pa bilis!
Napaka etagal ng delivery ng pinadala ko nirerefund na yung payment sakin bwisit naapektuhan yung negosyo sa inyo! Napaka layo pa nmn ng lbc samin tapos ganyan lang service nyo! Express pa kayo nalalaman! Kukupad nyo kamo😠
April 30 ko pa yan pinadala! Tapos hanggang ngayon nasa branch pa rin ng tuktukan,
Dearest LBC Personnel,
Reference No.[protected] Shipped last May 4 in LBC Spark Place branch. I checked on Track and Trace that it was already in the branch, however when i get to visit the branch for pick-up, i was told that it is yet unavailable, that maybe their system problem.
I made a report on the LBC website, email and all customer services i could address my concern yet no response until now.
LBC Customer service has the poorest in terms communication in addressing clients concern. May it be personal and/or online portal flatform.
I Hope upper management can do something about this.
You are a big and well known company yet very unreliable services.
C-cargo package box overseas delivery
The C - cargo box package that was sent to my family in the Philippines was received as a damaged box and items were stolen. I have attached images of the damaged box. My family has been anticipating to receive this package for over 2 months and knowing that this packaged was received in this condition is unacceptable. Please reach out to me for any other questions and how resolve this issue, as I would like to address this to management if need be. Email: [protected]@yahoo.com
Undelivered parcel
There was a problem with the delivery. When I tracked my parcel it says ready for delivery. Then a I received a no reply message frim LBC saying thta I'll expect the delivery within the day. No one called for delivery. It happened three consecutive days. Then when I tracked the parcel it syas shipment issue. I've been trying to contact them through email in customer care but no response. I've been tracking my parcel and it says that the parcel is at SCS returns then forwarded to shipper. Until now, I got no response from LBC Express. The parcel was sent third week of March pa po. It's been a month well in fact ay galing lnag naman sa Manila yung parcel to Quirino Province.
Unauthorized person received the package
Please investigate and take action on this complain. March 17 when my package from US arrived in Manila, but it was not. deliveres to me. I was thinking maybe because of the unprecedented lockdown due to Covid-19 outbreak. However, I always check my tracking number to see its progress. April 18, I saw that it was released to an authorized representative name Rose Duet which I dont know. No one by that name lives in our home or compound. The package is expensive and precious to my mother. Please help me retrieve the package.
Tracking number [protected]
Sender name: Cherry Legaspi
Tracking
It says on the tracking page that I already received my package but I haven't received it yet! On the same day when it appeared on the tracking status, mi requested the package to be transferred to another branch for pick up because the original pick up branch was closed! I am calling your hotline number but no one's picking up the phone I am only hearing redundant voice prompts! I ran out of regular load almost a hundred pesos. Pls reach out to me! [protected]
Delayed
March 17 nasa lbc na sya, naka arrived na sa lucky china town. Idedeliber kasi siya sa angono rizal. Akala ko di magtatagal para madeliver peor umabot na ng almost 2 weeks wala pa rin, until now wala pa sakin. Last na check ko ang nakalagay (arrived at cod exchange) ano meaning po non? Thank you po, antagal na po kasi, maeexpire po yung product na nasa package.
LBC Express Reviews 0
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About LBC Express
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4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
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Overview of LBC Express complaint handling
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LBC Express Contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 23, 2024 - View all LBC Express contacts
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